Nissan Reviews 214

Following my conversation with Victor from the C.E.O. office today I have given Nissan a 1 star rating because it is not possible to give a zero rating.

The best way to describe the dispute between myself & Nissan is to attach the text of the emails between myself & the Nissan C.E.O. office.

I need to mention all attempts to ask Nissan to investigate the reason for the abnormal break disc rotor wear were rejected by Victor & reading between the lines Nissan do not want to admit either the compound used in the disc pads is too hard or the actual disc rotors are too soft.

In any event the disk pads are generally considered the consumable item not the metal disc rotors unless you own a Nissan Qashqai then they do not even last as long as the warrantee period!!

Dear Victor,

As a little background I would like to mention that I am a retired person in my mid 70’s not a boy racer and my vehicle is subject to abnormal wear patterns to both the front disc rotors and left front tyre.

During my lifetime I have owned or leased upwards of 60 different vehicles manufactured by a number of different companies, I have mostly owned / leased mid to high end Vauxhall vehicles in the latter years of my employment with Vauxhall Motors in the Quality Control department.

When my vehicle was collected for this service the brake disc pads fitted on the vehicle were the original pads fitted by Nissan when the vehicle was constructed.

The rear disc pads were said to have only 3mm of friction material remaining and were in need of replacement. This comment was fair as disc pads are considered consumable items, no mention was made about excessive wear on the rear disc rotors.

While I appreciate that the friction material used in the disc pads fitted to the front calipers may be harder than that used in the rear calipers because the front brakes are under higher loading but they should not be so hard as to not wear down and so to cause excessive wear to the disc rotors making the disc rotors the consumable item.

I mention the number of vehicles that I have owned / leased for a good reason, some of the vehicles that I have owned when much younger were in my possession for a number of years and indeed had the break disc pads changed a number of times but not one single vehicle that I have ever owned required the replacement of the disc rotors due to excessive wear as mentioned to me on the phone and as shown in the Nissan documents provided to me after this service.

From my previous experience during my working life I feel that these badly worn disc rotors must be defective, the metal must be too soft or the friction material too hard for them to have become so badly worn in only 22,000 miles and I am going to suggest that Nissan needs to conduct laboratory testing on both of the worn components to determine why these parts are of such poor quality.

In recent email correspondence with the Service Manager it has been suggested to me that the disc pads are only half worn and the front disc rotors should last another 12 months or 30,000 miles before needing replacement at my cost.

I have not replied to Mr (Name Removed) as I do not share his opinion that disc rotors have a service life of only 30,000 miles as this has not been my experience going back more than 50 years and I also do not accept that the unusual wear patterns to the left front tyre is due to under inflation when the systems built into this very vehicle continually monitor the tyre pressures.

You have asked me for further feedback and please accept this email as such you also need to be aware that I am considering further feedback and reviews via Trustpilot but in the spirit of fairness I will not do so until this matter is closed as Trustpilot feedback may not be necessary.

When I consider that this low mileage vehicle with a full service history has brake disc rotors in this condition this situation is wholly unacceptable.

You may contact me on my mobile phone but I would also like a written answer as I have not ruled out redress using the legal system.

Yours sincerely,

David J

Good afternoon Mr Hyde,

I am briefly writing to thank you for speaking with me on the phone to discuss your ongoing case, providing your feedback on the quality of your Nissan vehicle disc pads, your position outlined in our email exchanges, and that you will forward your Trustpilot review.

I do thank you for contacting us about your experience, the investigation leading us to liaise with the Dealer, the conversations you've had with them, and the health check video.

I wasn't able to say during our call, but should you need future assistance, especially at the time you do attend to the front brakes/pads, do not hesitate to contact us and we will do the best we can and without the capacity we can.

Kind Regards,

Victor
Managing Director Office
Nissan Motors (GP) Ltd

The Ancaster Nissan Bromley is a scam. The barely fix your problems letting bringing your car to their workshop for more charges. I will advise potential customers to be careful because a friend of mine scammed.

Urgent Action Required: Ongoing Safety and Compensation Concerns

Hello Nissan Team,

I am writing to express my serious concerns regarding my Nissan vehicle, which has caused me immense stress since its purchase in 2022. Six weeks after buying the car, it broke down in traffic, forcing vehicles behind me to park around me to avoid hitting me. This experience has led to a constant fear for my safety. Every time I get into the car, I am haunted by thoughts of potential danger. I cannot even bring my children into the vehicle, which is utterly unacceptable.

In 2023, I was offered an extra year's warranty, which I signed and sent back, but I never heard from you again. When I reached out in 2024, Shermanda from the compensation team acted surprised to see my email, despite it being part of the same email thread from 2023. I have forwarded that email to Diane Torres multiple times, but she has ignored every one of my messages.

The stress from this situation ultimately led to me suffering an isometric stroke in July 2024. I am asking for compensation for the undue suffering I have experienced at the hands of Nissan. It feels as though the company prioritizes money over the well-being of its customers, which is deeply disheartening.

Imagine living with the fear that every time I drive, I could be in danger. I bought what has become a death trap, and I can't sell it to someone else, knowing they could face similar risks or endanger their children.

I urgently seek your attention to this matter and hope to escalate this issue to ensure my concerns are addressed.

Thank you for your immediate attention.

Best regards,
Case Phoenix

We have had a gas smell in our garage, outside the car and inside the cabin and inside our house since 2022 and the service technician confirmed it but said I'd have to pay $160 for them to diagnose it plus parts and labor to fix it. There are lots of "Nissan Rogue gas smell in cabin" complaints AND there is a class action lawsuit filed on the 2020-2023 models. I've seen the same complaints as far back as 2009 so they have been alerted and know about this faulty assembly problem for years and have not taken responsibility for fixing it. We've gotten used to it and a neighbor came over yesterday and said he was getting nauseated from the smell in our living area so I put it out in driveway and this a.m. it wasn't as bad. It's a health and fire hazard and we have gas stove. I'm not sure if local TV Action Reporter could get anything done or if we should hire a lawyer. People walking up to my car exclaim "I smell gas!" No warnings on dash. It seems to be faulty assembly of fuel line to tank or in that area as it's strongest in back seat. My wife has MGUS, arthritis and other medical problems and this is causing a lot of mental stress worrying that the car will catch on fire while we're in it! I will Never buy another Nissan now that I see that they don't care what happens once you buy it! Please answer asap as we use it everyday and don't want cancer, etc. from inhaling gas fumes. Purely breathing the fumes (gasoline inhalation) can result in the following symptoms: coughing and other breathing difficulties, headaches/dizziness, heart failure, and more. Because of how the hydrocarbons attack the nervous system, a wide range of symptoms is possible, but they can all eventually be deadly.

It is the worst service ever. I need to change the stop signal (left side). And it is not existing in Portugal, I need to wait 20 days for the detail to arrive from Spain. Official dealers don't have details in stock. Service for Nissan doesn't exist in Portugal. I made a complaint, they called me from Spain, but the issue is not solved. They promised to call back and they never returned.