Volkswagen Audi-espana Reviews 235

I bought an approved used VW E-Golf in July 2022 from a VW dealer with a 12 month warranty. 3 Months after purchase the car had a complete electrical shutdown when I tried to start it in the morning.

I contacted VW and notified them of the error immediately. I was advised to get my insurance company to tow the vehicle to the nearest dealer which I feel is incorrect. VW should be responsible for the collection of the vehicle as it is under warranty and the vehicle is faulty. I live in Ibiza and unfortunately there is only 1 VW dealer here. The customer service received from this dealership was very poor, there was no interest in assisting me and the advice given was that the mechanics would not be able to look at vehicle until February 2023, will not provide a replacement vehicle and will not cover any costs that will be as a result of this faulty vehicle.
I have owned 4 VW/Audi cars in the past 20 years (all in UK) however this experience has really put me off the brand.

The worsest offical audi what i have ever meet. Dont buy a car here . The people are arrogant and not interested to work with you. The car service are criminal bad and 4 times (!) more expensive then free car mechanics services. I came from london and live here in canarias for several years. Never in the uk i had a bad service or arrogant sellers like here. What are the psychological problem from the workers there. No one premium customer accept this kind of work. So i will buy my new car from a other brand. Lets see how they work... After 15 years with several audi a6 and a5 :( Very Bad... this is not against the car audi. I liked all my audi cars ...

Booked a RDV in order to do the anual check up, that involve changing oil. Let's say they were lazy in getting the job done, they proposed instead to keep the car overnight. and offered me to rent their car. not professional isn't it?

This was Audi F.Tome Madrid, by A2 highway to Barcelona

I have an Audi that I purchased in the UK many years ago and bought it with me to Spain, I have matriculated the car on to Spanish registration. My battery went flat and after replacing the battery I realised that the radio/sat nav system had lost its code, the code was not passed on to me by the previous owner. After reading the handbook and service book it stated that I could take the car to any Audi concessionaire (Audi Huertas Motor, Murcia) and they would give me the code for free, Unfortunately this Audi dealership refused to honour this and insisted on charging me either 1 or 2 hours for the privileged, absolutely dead pan treatment, miserable faces, unhelpful comments and basically didnt want to know, I have purchased 4 brand new Audis in my life, lovely cars but never again.