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Absolutely love this tap.. The sleek design instantly updated the look of my kitchen. The water flow is smooth and the single lever control makes it so easy to get the perfect temperature. Installation was a breeze too. Highly recommend!
Retierating the experience below of the customer. NIVITO.COM has the absolute WORST customer service of any company I have ever dealt with. I bought a faucet from them less than 2 years ago. The internal cartridge is broken / needs replacement. I have contacted them 5 times and still have yet to receive any confirmation. They provide no way to reach them via telephone and REFUSES to respond to any inquiry to assist with replacing the faulty product. I would avoid buying from them in the future. Find a company that cares about their customers. Unacceptably poor experience.
The company does not seem to respond to my inquiries on a previous complaint they handled back in 2022 which was replaced back in 2022.
However, the same product deviation reoccurs today in the replaced product we got as replacement back in 2022.
The former agent in Denmark AnKøkken for Nivito forwards us to inquiry to Nivito AB, swedish company.
The company Nivito does not respond on our inquiry, which was created through their own website portal.
We have also tried by responding on previous mails coming from sales@nivito that we received back in 2022. Unfortunately still no response so far.
An official reply to my request would be appropriate.
If its not the case, I would strongly advise other potential customers, locally as well as international customers, to be aware of the above.
I strongly hope that the company will react to my review, so that the above could be improved and updated afterwards - if I receive contact on behalf of my inquiry.
Update 2024-02-21
Still no action from Nivito what so ever.
We observe that Nivito customerservice do answers on other inquiries that comes from other persons related to a upcoming sale - as long as the subject is not related to claim. But immediately when these persons inform Nivito that they also includes a claim they company immediately stops all communication that myself or the other person, in this case (my wife) may have had with the company Nivito !
it is my belief that this company acts with bad intentions all of the sudden.
//Mark
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