Nixplay Reviews 982

Joe fixed my issue (unpairing from previous /old acct ) super quickly via email!

Support was prompt - and Maris was very helpful in resolving my issue.

I want to thank Joe for his services; he provided me with information, and I was able to resolve my problem.

I receive the quick response from Joe with solution for my problem. Joe provided me with step-by-step instruction which I easy followed. The nixplay is working now and I am happy!

clear well explained answeres but would appreciate a faster response service.

I had a problem with trying to get my picture frame to add pictures contacted support and helped me within 24 hours highly recommend

Worse service ever! Spent 30 minutes on chat hold. No phone number. You have to email them and they will call you back. Emailed 5 times with no callback. All I want is to reset a frame so I can link to my account.

JD quickly assisted me with my app issue and resolved it after a few questions.

Nixplay rep Maris responded quickly and answered my question. She provided clear and accurate directions to resolve my issue. Thank you!
Deb Pilon

I had a mixed experience with customer service, but ultimately a very positive outcome. While I was not able to get help through the chat option—the representative stopped responding—I had a completely different experience via email.

Lou was incredibly helpful, patient, and truly seemed to care about resolving my issue. He walked me through everything step by step until my frame was working again.

I currently own two Nixplay frames and have also purchased several as gifts, and this level of support reassured me that I made the right choice. Thank you, Lou, for going above and beyond!

Nixplay Customer Service Supervisor "Cy"
He was very quick with our request; it was easy and fast.

Excellent support from Nixplay! I had to deal with editing older pictures on my older Nixplay. “Joe” was persistent in the pursuit of a successful resolution. I’m sure some of it was user error he had to deal with but he did it!!! Have no fears in purchasing a Nixplay. You will have years of enjoying pictorial memories!!!

Easy to install and use. In case you need help you'll get quick respond via mail

My Nixplay, which I owned for many years, stopped working. Nixplay's tech support worked with me to get it working again. Tech support is on a par with Dell's

he was very good i do not know computers well he did a great job thank you

The customer service was excellent A++++. Par handled my issue and was prompt in his communications and very detailed in explaining the process to get me back up and running. I highly recommend this company and their customer service.

My Nixplay just stopped working. It was showing a white screen, and it was working fine the day before. I unplugged it and plugged it back in, but nothing changed. It just kept acting as if it was reloading over and over, returning to the white screen. I emailed Nixplay for assistance. Customer service rep Par was very helpful and gave me step-by-step instructions to reboot and reconfigure my Nixplay. Up and running again!! Thank you, Par!!

I had issues and they were resolved quickly and easily. Wonderful

I have already spent 2.5h trying to downgrad my subscribtion from Plus to Lite.
First: Downgrading isn't possible in the In-App system.
Second: The Plus subscrbtion needs to be cancelled first before it can be upgraded to Lite.
Third: The cancel button is hidden between the grayed out tool bar so that it cannot be pressed as needed.
Forth: It seems that Nixplay is trying avoid downgrads and cancellations.

Not a good business practice!!

Display that I bought from nixplay has frozen and it won’t work anymore. I tried contacting the company for help but got no response. Don’t waste your time by a display from someone else like Amazon or Facebook who know how important their customers are and will actually try to help them when they ask for it.