Nixplay Reviews 984

I prefer talking to someone on the phone; however communicating on Gmail was excellent. With different instructions recommended I tried each one and they did not work. Par was very helpful and experienced. I could understand exactly what to do. The last thing he suggested was to buy a new remote on Amazon and sent me the link for the correct one. It worked & I was delighted.

Representative on chat came in a timely way & gave me a solution to my problem immediately.

JD was very helpful with a confusing situation, but with his help everything has been successfully resolved.

Clear and precise instructions in how to resolve my issue. Response in reasonable time and explanation for any delay were appropriate. Issue resolved with in twenty four hours.

Kit was fabulous in correcting errors in my account information. It was complicated and she/he did a great job walking me through it.

My frame works really well. Customer Service is awesome! They even provided easy steps to set up my frame using mobile data. I love the quality, and the pictures look clear and sharp. Uploading pictures is very easy with my app. I would definitely recommend this frame to my friends, and I’m excited to get a new one for my sister, so we can share photos anytime and view them on our coffee table, even when we are in different states.

Great customer service and very good quality frame. It really helps our family to share our great memories with a simple photo or video. I truly appreciate the company’s efforts for creating such a unique product and the amazing customer service!

I had long since thrown away the instructions so when I changed internent I needed help setting up the new account. thanks for all the assistance.

I am very happy with the quick response and resolution to my problem. Me and my family are enjoying the photo frames very much

Maris was a great help on a couple of issues that i have and was solved with great service

Excellent Chat support. Agent JD was very patient and considerate. Found a good solution.

Extremely poor. We purchased our first frame a few years ago and it was great! Easily select photos, edit them and upload them to the frame. They have recently updated the app and i spent about an hour selecting over 200 photos, continued to the next step (where you would edit them to fit) but the functionality has now gone. I had to upload them and then open each photo individually, crop it, click the tick, then save, then wait, and then back to the gallery and try to find where you got to because the photo goes back to the top as its technically the most recent. Also their new subscription model is awful, they have moved away from something that was great to just like other services where they charge more and deliver poor experience. Your better off with a normal digital photo frame, where you put photos onto an SD card and then put that into the frame. Save yourself the expense on another monthly subscription and expensive frame. I reached out to the support and they said the feature had been requested to be moved to after you have uploaded - why would you not want to be able to edit the photos before upload???

I thought I was having issues with my Nixplay photo frame but it turned out to be operator error (me). But Nixplay customer service was very responsive and provided me with excellent step-by-step instructions to be able to upload photos. Nixplay is a quallity operation with a quality product I would highly recommend.

JD was so awesome. He spent a lot of time with me resolving my issue. Great customer support. Thanks Again

Just the best experience working with Joe at Nixplay to resolve some account problems. His communication with me was timely and clear. Most importantly our Nixplay frame is back. It is so great to see our photos, from long ago and current, gracing our family kitchen! Thank you Joe!!

JD knew how to explain the steps needed to correct the problem and laid it all out for someone who does not know how the technology works. I didn't even realize I had 2 problems until the first solution didn't fix everything. They kept coming back to ask if everything was working right and listening to my problem. They have excellent customer service!

My mother had forgotten all her info in relation to the Nixplay unit I had bought for her a few tears back and had stopped using it. I contacted the help desk at Nixplay and they got back to me very quickly and walked me through the needed steps to get everything back up and running. She is extremely happy and has already begun adding more current images to her library from family and friends . She has it running all day, every day.

I could not login into my account

They were a big help

We have been very happy with our Nixplay W10F model digital frame. The device was easy to set up and, after a little help from a very responsible customer service rep named Martin, we have been able to download pictures from our PC as easily as we do from our iPhones. Our model has enough storage for our needs and displays our pictures clearly and beautifully.