When you book a vwpolo or similar and you are offered at arrival a Dacia Logan ?? (Same category??) But as always you can get, with some extra money, a better car.. it's a trick for getting some... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The service was very good, but the booked car unfortunately wasn't available (as far as I know, it had an accident). We could choose a very new higher level car (but with less space) for the same pr... See more
Company replied
Nice car, helpful staff on vehicle pickup and return. Still waiting for my $200 euro deposit payment to be refunded and it is now 3 weeks since car was returned to your rental facility in Mallorca n... See more
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My experience was ok. I was well received, it's a pity that the car I chose at the reservation stage was not available in your office, but your employee upgraded my category and now I use a car that... See more
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Company details
Written by the company
En NIZACARS trabajamos cada día con el firme propósito de ofrecer un servicio de alquiler de vehículos que destaque por su calidad, profesionalidad y total transparencia. Nuestro compromiso con la excelencia se refleja en una gestión eficiente y en una atención cercana, ágil y resolutiva, que nos permite anticiparnos a las necesidades de quienes confían en nosotros. Queremos que cada trayecto sea mucho más que un simple desplazamiento: que se convierta en una experiencia cómoda, segura y satisfactoria. Por eso, contamos con una moderna flota que se adapta a todo tipo de situaciones, desde viajes de negocios hasta escapadas de fin de semana o vacaciones en familia. Además, ofrecemos distintas modalidades de cobertura, pensadas para ajustarse a cada tipo de conductor y proporcionar tranquilidad durante todo el periodo de alquiler. Nuestros servicios permiten una movilidad flexible, tanto en territorio nacional como internacional, adaptándose a los planes de cada cliente. En NIZACARS vamos más allá de la entrega de llaves: queremos acompañarle en cada etapa del viaje, asegurándonos de que reciba un servicio impecable y personalizado. Gracias por confiar en nosotros. Seguiremos trabajando para estar a la altura y demostrar que su satisfacción es, y seguirá siendo, nuestra mayor prioridad. 🚗✨.
Contact info
Avenida Comandante Garcia Morato 44, 29004, Malaga, Spain
- 952002200
- Customer@nizacars.com
- nizacars.com
3.6
Average
4K reviews
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Good service and nice car
May 10, 2026
Reply from Niza Cars
Good morning,
Thank you for your feedback.
We are glad to hear that you were satisfied with our service and the vehicle provided.
We hope to welcome you again in the future.
Kind regards,
Customer Service
NizaCars
Poor service
I have hired cars from you on a number of occasions and have always recommended you to my friends. However today for the first time when we got to your depot it was very disorganised and I had to wait for 1 hr to get the car. Only two people were working on the desks with a lot of customers like myself waiting to be seen.
May 10, 2026
Reply from Niza Cars
Good morning,
Thank you very much for your continued trust and for recommending our services.
We are sorry to hear that your recent visit did not reflect the level of service you usually experience with us. We understand how frustrating the waiting time must have been and regret any inconvenience caused.
Your feedback regarding staff availability has been noted and will be reviewed internally to help improve our service during busy periods.
We truly appreciate your loyalty and hope to welcome you again soon under better circumstances.
Kind regards,
Customer Service
NizaCars
It is a scam
It is a scam. They rip you off trying to find scratches and damages. They then charge you extra. I was attacked physically by the old woman making the inspection. They know you have a flight to catch. All others also jumped and refused the bus transfer back to the airport
May 6, 2026
Reply from Niza Cars
Good morning,
We are sincerely sorry to read your message and to hear about your perception of your experience.
At NizaCars, we take any complaints regarding charges, damages, or staff behaviour very seriously. However, we are not able to assess or investigate such situations through a public review.
In order to carry out a formal and objective review of what happened, it is essential that you contact our Customer Service team directly, providing your rental agreement number and all relevant information. Your case will be reviewed in accordance with our internal procedures.
We also take this opportunity to state that we maintain a strict policy of respect towards our customers and expect the same respectful behaviour towards our staff.
Kind regards,
Customer Service
NizaCars
Really happy with the car
May 7, 2026
Reply from Niza Cars
Good morning,
Thank you for your feedback.
We are pleased to know that you were happy with the vehicle and that it met your expectations. We truly appreciate you taking the time to share your experience.
We look forward to assisting you again on a future occasion.
Kind regards,
Customer Service
NizaCars
All nice and simple used then twice…
All nice and simple used then twice last year easy from airport no big waiting times and extended holiday last year and they where able to extend a rental for me so no complaints at all , last year I booked through third party and there was a situation with the insurance so last 2 times I’ve gone direct and much easier
May 9, 2026
Reply from Niza Cars
Good morning,
Thank you very much for sharing your experience with us.
We are pleased to know that your rentals were smooth and convenient, with easy airport service and short waiting times. It is also great to hear that we were able to assist you with the extension of your rental when needed.
We appreciate your feedback regarding the booking process and are glad that going directly with us has made everything easier for you on your recent visits.
We look forward to assisting you again in the future.
Kind regards,
Customer Service
NizaCars
issues with the payment process
Service was great, the car is good but it's AC is only cooling down, unfortunately you can not fine tune. I had issues with paying with a credit card from Revolut, card machine was not accepting my card aldo I had more then 4k available funds of credit and no restrictions on it. When I paid with Google pay no problems but when I would use the physical card payment machine would should card not supported. If I knew that before booking it would be helpful and I might make different arrangements.
May 7, 2026
Reply from Niza Cars
Good morning,
Thank you for your feedback.
We are pleased to hear that you were satisfied with the service and the vehicle provided. At the same time, we are sorry for the inconvenience you experienced regarding the air conditioning settings and the payment process.
Regarding payment methods, we understand your concern. Occasionally, some physical cards may not be accepted by certain terminals depending on bank settings or security protocols, even when sufficient funds are available. We appreciate your feedback and will take it into account to improve the information provided to our customers in advance.
We regret any inconvenience caused and thank you for sharing your experience, as it helps us improve our service.
Kind regards,
Customer Service
NizaCars
Good experience
Good experience, good attendance. The staff gave good advice for taking a decision. Excellent.
May 8, 2026
Reply from Niza Cars
Good morning,
Thank you for your kind feedback.
We are pleased to know that you had a good experience and that our staff were able to assist you and provide helpful advice in your decision-making process. Your satisfaction is very important to us.
We truly appreciate your comments and hope to welcome you again in the future.
Kind regards,
Customer Service
NizaCars
I am not happy with the service
I am not happy with the service. First, the car we booked was not available. They offered us other options which it was good. However, it doesn’t show on the website the extra cost for young people
May 9, 2026
Reply from Niza Cars
Good morning,
Thank you for your feedback.
We are sorry to hear that the vehicle you originally booked was not available at the time of collection, although we are glad that the alternative options offered were suitable for you.
Regarding additional charges for young drivers, these conditions are clearly stated during the booking process before confirmation, as they depend on age-related insurance and risk policies. We understand your concern and regret if this was not clear at the time of reservation.
Your comments are appreciated and will be taken into account to improve the clarity of our information.
If you would like us to review your specific case, please contact our Customer Service team with your booking details.
Kind regards,
Customer Service
NizaCars
Bad advice
Bad advice, way to fast, no one mentioned they Need Driver license of additional Driver, no explanations and hidden costs. Can not recommend
May 5, 2026
Reply from Niza Cars
Good morning,
Thank you for your message.
We are sorry that certain aspects of your rental did not meet your expectations. All requirements regarding documentation, additional drivers, and pricing are shown transparently during the reservation process and are confirmed before completion.
We understand your concern and appreciate your feedback, which helps us improve our service.
For a detailed review of your case, please reach out to our Customer Service team with your reservation number.
Kind regards,
Customer Service
NizaCars
All was really good
All was really good. Great attention and they gave us a very nice car, even smells brand new. We were so happy we rented two cars for next month from them.
May 5, 2026
Reply from Niza Cars
Good morning,
Thank you for your kind feedback.
We are delighted to know that you had a very good experience and that you were satisfied with the attention received and the condition of the vehicle. It is also great to hear that you have chosen to trust us again for your upcoming rentals.
It will be a pleasure to assist you again on your next visit.
Kind regards,
Customer Service
NizaCars
When you book a vwpolo and you are…
When you book a vwpolo or
similar and you are offered at arrival a Dacia Logan ?? (Same category??) But as always you can get, with some extra money, a better car.. it's a trick for getting some extra money. As always Niza has very nice new cars and good service. But these small tricks should not be necessary.
May 2, 2026
Reply from Niza Cars
Good afternoon,
Thank you ratting us.
We are sorry to hear that the vehicle category provided did not fully meet your expectations. Reservations are made by group or category, and depending on operational availability, a different model within the same segment may be offered. In some cases, higher-category alternatives may also be available under the corresponding conditions, always as an optional choice.
However, we are pleased to hear that you appreciated the condition of the vehicles and the service received.
We take note of your comments and hope to provide you with an even more satisfying experience next time.
Best regards,
Atención al Cliente
NizaCars
The person who received us was very…
The person who received us was very pushy about taking out additional insurance. He was impolite and became arrogant.
We had to go find our car ourselves.
May 4, 2026
Reply from Niza Cars
Good afternoon,
We are sorry to hear about the impression reflected in your comment regarding the service received.
During the contract formalisation process, our team informs customers about the different coverages and services available, and any additional purchase remains entirely optional.
We take note of your comments regarding the service provided and continue working to offer a smoother and more satisfactory experience to our customers.
Kind regards,
Customer Service
NizaCars
Everything worked out well
Everything worked out well. The car was clean and very nice. The only downside was that we had to wait quite a while for the shuttle at the airport and didn't know when we could expect to be picked up.
May 7, 2026
Reply from Niza Cars
Good afternoon,
Thank you for sharing your experience.
We are pleased to hear that the car met your expectations and that everything overall went well. However, we regret the waiting time you experienced for the shuttle service. During peak periods, pick-up times may occasionally be affected.
We appreciate your feedback, as it helps us continue improving this aspect of the service.
Best regards,
Atención al Cliente
NizaCars
All good I recommend
May 7, 2026
Reply from Niza Cars
Good morning,
Thank you for your kind feedback.
We are glad to hear that everything went well and we truly appreciate your recommendation.
We hope to welcome you again soon.
Kind regards,
Customer Service
NizaCars
No reaction to violation of GDPR
Emailed them three times that someone else used my email (same name as me, possibly a small mistake in email address) and asked them to double-check the e-mail address that they have been sending emails to. They kept (three times) sending me documentation with personal details of someone else and finally sent me fourth email with a link to give them a review here. So here's the review. Read the emails that I sent you and stop violating GDPR.
May 7, 2026
Reply from Niza Cars
Good Morning.
We take data protection and privacy matters very seriously and carefully review any situation of this nature.
After reviewing our records, the email address indicated is the one associated with the reservation in our system, and we do not have any record of prior direct communication from you regarding the matter described.
In case there has been any confusion or an incorrect email address has been used, we kindly ask you to contact our Customer Service team at customer@nizacars.com
so that we can review the situation in greater detail.
Kind regards,
Customer Service
NizaCars
Reply from Niza Cars
Good morning,
Thank you for your kind feedback.
We are glad to hear that you found the process easy, with short waiting times and a good price, and that your overall experience was positive.
Kind regards,
Customer Service
NizaCars
Reply from Niza Cars
Good afternoon,
Thank you for your rating.
We are pleased to know that, overall, your experience was positive, and we sincerely appreciate your rating and confidence in our service.
We hope to see you again and that you enjoyed the vehicle during your stay.
Kind regards,
Atención al Cliente
NizaCars
Straightforward
Straightforward, helpful, upgraded us without prompting., supplied phone cradle and charging lead - all after Easyjet documents were totally unhelpful, inaccurate …. Thoroughly recommended !!!!
May 6, 2026
Reply from Niza Cars
Good morning,
Thank you for sharing your experience with us.
We are very pleased to know that you appreciated the service, the vehicle upgrade, and the additional support provided by our team. It’s great to hear that we were able to make your rental easier and more comfortable, especially after a difficult start with other arrangements.
Kind regards,
Customer Service
NizaCars
One week car hire very attractively…
One week car hire very attractively priced. The bonus then came when the manager who happened to serve us organised a brand new, never rented Seat Ateca.
What a treat - thank you Niza Cars Malaga airport
I have just returned to UK and would further comment that returning the car went very well too
April 29, 2026
Reply from Niza Cars
Good morning,
Thank you for your kind and detailed feedback.
We are pleased to hear that you were satisfied with the service, the vehicle provided, and the overall experience, including both pick-up and return. It is great to know that everything went smoothly and that you enjoyed your rental.
Kind regards,
Customer Service
NizaCars
Reply from Niza Cars
Good morning,
We are delighted to know that everything has been, as usual, to your satisfaction. We truly appreciate your loyalty. We look forward to welcoming you again very soon.
Kind regards,
Customer Service
NizaCars
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