When you book a vwpolo or similar and you are offered at arrival a Dacia Logan ?? (Same category??) But as always you can get, with some extra money, a better car.. it's a trick for getting some... See more
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Review summary
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Reviews shaping this summary
The service was very good, but the booked car unfortunately wasn't available (as far as I know, it had an accident). We could choose a very new higher level car (but with less space) for the same pr... See more
Company replied
Nice car, helpful staff on vehicle pickup and return. Still waiting for my $200 euro deposit payment to be refunded and it is now 3 weeks since car was returned to your rental facility in Mallorca n... See more
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My experience was ok. I was well received, it's a pity that the car I chose at the reservation stage was not available in your office, but your employee upgraded my category and now I use a car that... See more
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Company details
Written by the company
En NIZACARS trabajamos cada día con el firme propósito de ofrecer un servicio de alquiler de vehículos que destaque por su calidad, profesionalidad y total transparencia. Nuestro compromiso con la excelencia se refleja en una gestión eficiente y en una atención cercana, ágil y resolutiva, que nos permite anticiparnos a las necesidades de quienes confían en nosotros. Queremos que cada trayecto sea mucho más que un simple desplazamiento: que se convierta en una experiencia cómoda, segura y satisfactoria. Por eso, contamos con una moderna flota que se adapta a todo tipo de situaciones, desde viajes de negocios hasta escapadas de fin de semana o vacaciones en familia. Además, ofrecemos distintas modalidades de cobertura, pensadas para ajustarse a cada tipo de conductor y proporcionar tranquilidad durante todo el periodo de alquiler. Nuestros servicios permiten una movilidad flexible, tanto en territorio nacional como internacional, adaptándose a los planes de cada cliente. En NIZACARS vamos más allá de la entrega de llaves: queremos acompañarle en cada etapa del viaje, asegurándonos de que reciba un servicio impecable y personalizado. Gracias por confiar en nosotros. Seguiremos trabajando para estar a la altura y demostrar que su satisfacción es, y seguirá siendo, nuestra mayor prioridad. 🚗✨.
Contact info
Avenida Comandante Garcia Morato 44, 29004, Malaga, Spain
- 952002200
- Customer@nizacars.com
- nizacars.com
3.6
Average
4K reviews
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Everything was Perfect😊
May 2, 2026
Reply from Niza Cars
Good morning,
Thank you for your kind feedback.
We are delighted to know that everything was perfect and that you had a positive experience with our service. We hope to welcome you again very soon.
Kind regards,
Customer Service
NizaCars
My experience was ok.
My experience was ok.
I was well received, it's a pity that the car I chose at the reservation stage was not available in your office, but your employee upgraded my category and now I use a car that is more convenient for trips with my family.
May 2, 2026
Reply from Niza Cars
Good afternoon,
Thank you very much for sharing your experience.
We are pleased to know that you were well attended by our team and that the alternative vehicle provided turned out to be more convenient for your family trips.
We regret that the model initially selected was not available at the time of collection, although we are glad to know that the solution offered met your expectations.
We hope to welcome you again on a future occasion.
Kind regards,
Atención al Cliente
NizaCars
This rental company is unprofessional…
This rental company is unprofessional and can't be recommended. You left of feeling being scammed
Service is also very slow and general out dated
May 1, 2026
Reply from Niza Cars
Good afternoon,
We are sorry to hear about the experience you describe in your comment and the impression you have taken from our service.
Regarding your remarks, waiting times may be affected at certain times by peak customer arrivals or by the specific procedures required for each booking, which can occasionally result in longer-than-expected delays.
We take note of your comments regarding the service provided, as this is a particularly important aspect for us and is subject to internal review.
We are also continuously working to improve these aspects and provide a more efficient and streamlined experience.
Kind regards,
Customer Service
NizaCars
No time to read their own terms and conditions
I was forced to buy extra options with debit card because they refused my „virtual“ (as they claimed, which was not the case) credit card: a physical card with my name on it, but no numbers. By definition that is not virtual, as by BBVA regulations (unlike other providers like ApplePay), but they did not bother to check this and forced the debit card option plus payment… SCAM
Bottom line: come prepared, either with a physical card with numbers on it, as they might not know the exact difference to virtual cards, or with a challenging them on checking what aspect of security they are looking for (did not help me as the clerk just cited endlessly “we don’t accept virtual cards). This is where legacy and technology clash, mixed with lack of customer service
May 5, 2026
Reply from Niza Cars
Good afternoon,
Thank you for sharing your feedback. We are very sorry for the confusion and inconvenience caused during the pick-up process.
Our team will be contacting you directly to review your case in detail and provide you with a proper solution as soon as possible.
Thank you for bringing this to our attention.
Kind regards,
Customer Service
NizaCars
Niza Cars are simply SUPERB
Niza Cars are simply SUPERB. I have availed of their services for years and use them at least 6 times per year. I arrived in Malaga yesterday evening and as usual, the shuttle bus was waiting. As always, the driver was extremely courteous, I was in and out of the office in 5 minutes and my chosen car was absolutely spotless. I have no connection to Niza Cars, other than being an EXTREMELY satisfied, returning Customer. I am always treated with the highest levels of courtesy and respect and have NEVER had any difficulty with the Company. I find the Staff exceptional, the vehicles excellent, their pricing extraordinary good value and therefore, cannot recommend them highly enough. Certainly, I would never use any other Company and would suggest that anyone else should try them. Thank you!
May 4, 2026
Reply from Niza Cars
Good afternoon,
Thank you very much for your wonderful review and for your continued trust in Niza Cars over the years.
We are truly delighted to hear that you consistently enjoy such a positive experience with us, from the punctual shuttle service to the courtesy of our drivers, the efficiency at the office, and the cleanliness of our vehicles.
It means a great deal to us that you highlight the professionalism of our team, the quality of our fleet, and the value we strive to offer. Your loyalty and kind recommendation are sincerely appreciated.
We look forward to welcoming you again on your next visit to Málaga.
Warm regards,
Customer Service
NizaCars
Reply from Niza Cars
Good afternoon,
Thank you for your feedback.
We are sorry to hear that the price did not meet your expectations. Our rates vary depending on the vehicle category, rental dates, demand, and any additional services selected during the booking process.
We always aim to provide a transparent pricing structure so customers can choose the option that best suits their needs.
We appreciate your comment and remain at your disposal should you need any further clarification.
Kind regards,
Customer Service
NizaCars
Reply from Niza Cars
Good morning,
Thank you very much for sharing your feedback with us.
We are glad to know that you found the information clear and well structured, and that it helped you make your decision easily. We always aim to keep things simple and transparent for our customers.
We look forward to welcoming you again in the future.
Kind regards,
Customer Service
NizaCars
Niza cars is a scam and will charge you add-ons secretly
Niza cars seemed nice at pick up. The vehicle itself had issues upon starting. We drove for 1 day and the battery light came on, power steering started going out so we revved the engine on neutral and charged up the battery then called roadside. Niza car hung up on us after 30 minutes of being transferred and waiting. After returning the car turns it thru charged us $125 euros more than the so contract price. The fraudulently added insurance each day without telling us. They emailed us an invoice and when we checked the invoice, it caught us totally off guard.
May 2, 2026
Reply from Niza Cars
Good afternoon,
Thank you for sharing your feedback.
We are sorry to hear about the issues you experienced during your rental. At NizaCars, vehicle safety and proper assistance in case of breakdown are a priority, and we regret that your experience did not reflect this standard.
Regarding the charges mentioned, all additional services and coverages are detailed in the rental agreement and confirmed at the time of contract. We always recommend reviewing the final invoice, where all items are itemised for full transparency.
If you believe there has been any discrepancy, we kindly ask you to contact our Customer Service team with your booking reference so we can review your case in detail and provide you with a clear explanation.
We appreciate your feedback and remain at your disposal.
Kind regards,
Customer Service
NizaCars
Reply from Niza Cars
Good morning,
Thank you very much for sharing your feedback with us.
We are glad to know that you found our service quick and courteous. Providing an efficient and respectful service is always our priority.
We look forward to welcoming you again in the future.
Kind regards,
Customer Service
NizaCars
We saw the car come in from a previous…
We saw the car come in from a previous hire, we were then given the car without being checked.
May 3, 2026
Reply from Niza Cars
Good morning,
Thank you for sharing your experience with us.
We are sorry that the vehicle handover gave you that impression. At NizaCars, all vehicles go through a full inspection and preparation process before each rental, with the aim of ensuring they are delivered in proper condition.
However, we take note of your comments and will review them internally with the relevant team, as any perception like this deserves our attention.
We appreciate your feedback and hope to be able to provide you with a fully satisfactory experience in the future.
Kind regards,
Customer Service
NizaCars
All was perfect
All was perfect. Drove a Cupra Formentor for 2 days. Brand new, clean and highly equiped.
April 30, 2026
Reply from Niza Cars
Good afternoon,
We are pleased to hear that your experience was excellent and that the vehicle met your expectations in terms of condition and equipment. It’s great to know you enjoyed the car.
We hope to welcome you again on your next visit.
Best regards,
Customer Service
NIZACARS
Everything went smothly
Everything went smothly. Thank you. Will definitely use your services again.
April 29, 2026
Reply from Niza Cars
Good morning,
Thank you for your kind feedback. We're delighted to hear that everything went smoothly and truly appreciate your loyalty.
We look forward to welcoming you back soon.
Best regards,
Customer Service
NizaCars
Reply from Niza Cars
Good morning,
Thanks for the great review. Pleased you found the service good.
We look forward to welcoming you back!
Best regards,
Customer Service
NizaCars
Servicio excellent
May 3, 2026
Reply from Niza Cars
Good morning,
Thank you for your kind words! We're delighted to hear you experienced excellent service.
We look forward to serving you again soon!
Best regards,
Customer Service
NizaCars
Reply from Niza Cars
Good morning,
Thank you very much for your positive feedback. We're delighted to hear that you experienced great service and found the car very good for your stay.
We look forward to your next visit!
Best regards,
Customer Service
NizaCars
Over charged on damage thats was…
Over charged on damage thats was probably on the car when i picked it up felt like i was be punished for not taking out the over priced insurance poor show.
April 29, 2026
Reply from Niza Cars
Good afternoon,
We regret the experience described in your comment.
At NizaCars, the condition of the vehicle is checked both at the time of delivery and return, with all observations recorded in the rental documentation. If any damage is identified at the end of the rental that was not previously recorded, it is assessed and managed in accordance with the contract conditions.
Additionally, the coverage options available at the counter are optional, and their purchase does not affect how any incidents are handled.
Kind regards,
Customer Service
NizaCars
My experience with Nizacars was…
My experience with Nizacars was honestly horrible. The car was handed to me dirty, which I pointed out immediately. The staff offered to clean it, but I was in a rush and couldn’t wait. When I returned the car, there was just a small milk stain in the trunk. I had purchased full insurance, and I even told the agent I could clean it if needed. He told me not to worry, especially since I had full coverage, and it was a very busy day.
However, after I got back home to Finland, I was shocked to see a €100 charge for that same issue. I tried contacting Nizacars customer service, but I received no response at all.
Very disappointing experience — I wouldn’t recommend them.
April 26, 2026
Reply from Niza Cars
Good Morning.
We regret that your experience was not what you expected.
At NizaCars, the condition of the vehicle is checked both at the time of delivery and return, with all observations recorded in the rental documentation. If additional cleaning is required at the end of the rental, this is managed in accordance with the established conditions, regardless of the coverage purchased.
Regarding your comment about the follow-up communication, we take note of this for internal review.
Kind regards,
Customer Service
NizaCars
Man who picked us up was nice
Man who picked us up was nice. Staff on site slow and rude. Massive queues and no rush or customer service. Spanish customers brought forward in the queue who arrived later either because they were Spanish, or happened to be Spanish but had bought Niza car insurance. Didn't care that I'd bought an insurance policy at the time of booking, pressed to buy theirs as well. No explanation of existing damage, email sent the next day with no chance to dispute.
April 29, 2026
Reply from Niza Cars
Good morning,
Thank you for your feedback. We're sorry for the issues with service, queues, and additional insurance.
We'll take note to improve and remain at your disposal.
Best regards,
Customer Service
NizaCars
Reply from Niza Cars
Good morning,
Your perfect rating means the world to us.
Can't wait to serve you again!
Best regards,
Customer Service
NizaCars
Great experience and outstanding value…
Great experience and outstanding value for money. The staff member at the counter (apologies, I forgot his name) was exceptionally helpful and easy to deal with. We rented a van for our family with three young children, and everything ran smoothly - including three perfectly fitting child car seats. Highly recommended.
March 4, 2026
Reply from Niza Cars
Good morning,
Thank you for your excellent review! We're thrilled to hear you had a great experience with our service, especially praising the exceptional help from our counter staff member and the perfect fit of the three child seats for your family.
We look forward to serving you again soon!
Best regards,
Customer Service
NizaCars
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