The friendly manner to check out the details on what happened about the car accident was surely appreciated. The documents provided easy way to see how the NJM had been involved. The body shop did te... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
i was happy with my adjuster and his advice. my car was done relatively fast. retal car agency chaufeured me to and from the auto body site. glad i decided to put claim through insurance. now i am... See more
Company replied
The company was fast in responding to our situation with not only all 3 vehicles but also our home. Each representative was concerned about our safety and truly wanted to make this horrible situation... See more
Company replied
2026-241012 8/6/2026 car accident of Felicia B. Wade. NJM had a well planned process in place to make a bad experience as easy as possible. From the time I contacted the company to the completion... See more
Company replied
Company details
Written by the company
Insurance is our business. Service is our passion. The most important job is to be there for people when they need help the most. NJM offers auto, homeowners, condo, renters, & personal umbrella insurance to CT, MD, NJ, OH, and PA residents. For over 100 years, we’ve provided great coverage without the use of mascots or repetitive jingles. When protecting some of life’s biggest investments — like your home or car — the most important thing is knowing you have the right coverage with an insurer you can trust. We pride ourselves on being committed to our customers. That's why J.D. Power has presented NJM with their Auto Claims Certification, eight years in a row. Because at the end of the day, NJM will be there for you to provide great insurance, without gimmicks. NJM is among the Mid-Atlantic's leading property and casualty insurers. Founded in 1913, NJM's mission is to provide value-based insurance solutions to its policyholders with the highest levels of service, integrity, and financial stewardship. The Company operates in a mutual fashion for the exclusive benefit of its policyholders. Headquartered in West Trenton, NJ, NJM employs nearly 2,500 workers.
Contact info
301 Sullivan Way, 08628, West Trenton, United States
- 609-883-1300
- Socialmedia@njm.com
- njm.com
4.6
Excellent
17K reviews
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NJM makes a disappointing situation an easy fix
NJM is GREAT! Submitting claim was quick and easy. Adjuster was friendly, courteous, professional and efficient.
October 20, 2026
Reply from NJM Insurance Group
Susan, thank you for your review! -Joe
Effortless claims department
Effortless claims department. I didn't have to do much they took care of everything seamlessly!
October 20, 2026
Reply from NJM Insurance Group
Marwan, thank you for your feedback! -Joe
Reply from NJM Insurance Group
Peter, thank you for your review! -Joe
Reply from NJM Insurance Group
Mario, thank you for your review! -Joe
Avoid This company
Avoid This company . Poor customer service. I had gotten Renter's Insurance through them last year. I had contacted them by phone early August 2026 that I would not be renewing my policy because their rates were much higher than other companies . Fast forward to October when I received a letter from them stating they had referred me to a collection agency for non payment. Not sure if they are just incompetent or whether this is some kind of scam. Either way best to avoid this company.
October 19, 2026
Unprompted review
Reply from NJM Insurance Group
William, we are incredibly sorry to hear about your experience. I'd like to have someone look into this for you. Please email us at socialmedia@njm.com with your name, policy number, and phone number. Thank you. -Joe
Claims representative provided excellent customer care
Our claims representative was extremely helpful and attentive and the claim settlement was fair.
October 19, 2026
Reply from NJM Insurance Group
Diane, thank you for your review! -Joe
Reply from NJM Insurance Group
William, thank you for your review! -Joe
Reply from NJM Insurance Group
AZ, we're sorry to hear this feedback. If you can send an email to socialmedia@njm.com including your name, policy number and phone number, we’ll call you to discuss what specifically led to your concern and if there is any way we can address it. –Joe
Reply from NJM Insurance Group
Elmer, thank you for your review! -Joe
Didn’t have to worry about anything
Didn’t have to worry about anything. I was in good hands. Thanks NJM
October 6, 2026
Reply from NJM Insurance Group
Irene, thank you for your review! -Joe
Now they have just become "Like any…
Now they have just become "Like any other insurance company." Which doesn't want "To pay and." It takes a very long And it takes very long to resolve issues. "It's just very, very frustrating now."
September 27, 2026
Reply from NJM Insurance Group
Ashok, I’m very sorry to hear you are unhappy with the service you received. We aim to provide the best possible customer service experience in every instance and regret that we left you with a bad impression. Please be assured that we will follow up with our team so it can look more closely into the matter. -Joe
Everyone in NJM made me feel so at ease…
Everyone in NJM made me feel so at ease their voices had a calming effect at such a difficult time , they made everything so easy and just took right over for me. They are the BEST insurance you can get. The date of accident was Aug 27 2026
Thank you
October 18, 2026
Reply from NJM Insurance Group
Diane, thank you for your review! -Joe
Best customer services across all their…
Best customer services across all their product lines. Agents are friendly, knowledgeable & efficient. Best of the best
October 18, 2026
Reply from NJM Insurance Group
Ann, thank you for your review! -Joe
I am very disappointed for the…
I am very disappointed for the astronomical cost of insurance being outrageous cost for the last five years being so high.
Overall the customer service & promptness on the claims is exceptional.
October 18, 2026
Reply from NJM Insurance Group
Hi Miguel, thank you for your feedback. I will have a member of our team reach out to you for a policy review. Thank you. -Joe
Every was resolve and attend to I was…
Every was resolve and attend to I was being updated every step of the was thank you all very much
October 18, 2026
Reply from NJM Insurance Group
Camouy, thank you for your review! -Joe
Every thing very good I am very happy…
Every thing very good I am very happy for all your service
September 7, 2026
Reply from NJM Insurance Group
Jacqueline, thank you for your review! -Joe
Sienna damaged
The seamless interaction between the adjuster and auto body shop. I didn't have to do anything.
September 17, 2026
Reply from NJM Insurance Group
Mark, thank you for your review! -Joe
You insurance rates for senior…
You insurance rates for senior citizens, who are on fixed income, are outrageous.
October 17, 2026
Reply from NJM Insurance Group
Hi Teresa, we hear your concerns and want to help. Let’s review your policy together to see if there are any options to lower your rate without compromising your coverage. I will have a team member reach out to you to discuss. -Joe
Emily Ramella was excellent and very…
Emily Ramella was excellent and very professional and did all she could to assist me with my needs. Very kind and considerate and always willing to help where she could. Thanks
October 17, 2026
Reply from NJM Insurance Group
Loween, thank you for your feedback! -Joe
I have been an Njm member for a very…
I have been an Njm member for a very long time. I love this insurance company. We have car and home insurance with them.
October 12, 2026
Reply from NJM Insurance Group
Joseph, thank you for being an NJM policyholder! -Joe
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