The friendly manner to check out the details on what happened about the car accident was surely appreciated. The documents provided easy way to see how the NJM had been involved. The body shop did te... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
i was happy with my adjuster and his advice. my car was done relatively fast. retal car agency chaufeured me to and from the auto body site. glad i decided to put claim through insurance. now i am... See more
Company replied
The company was fast in responding to our situation with not only all 3 vehicles but also our home. Each representative was concerned about our safety and truly wanted to make this horrible situation... See more
Company replied
2026-241012 8/6/2026 car accident of Felicia B. Wade. NJM had a well planned process in place to make a bad experience as easy as possible. From the time I contacted the company to the completion... See more
Company replied
Company details
Written by the company
Insurance is our business. Service is our passion. The most important job is to be there for people when they need help the most. NJM offers auto, homeowners, condo, renters, & personal umbrella insurance to CT, MD, NJ, OH, and PA residents. For over 100 years, we’ve provided great coverage without the use of mascots or repetitive jingles. When protecting some of life’s biggest investments — like your home or car — the most important thing is knowing you have the right coverage with an insurer you can trust. We pride ourselves on being committed to our customers. That's why J.D. Power has presented NJM with their Auto Claims Certification, eight years in a row. Because at the end of the day, NJM will be there for you to provide great insurance, without gimmicks. NJM is among the Mid-Atlantic's leading property and casualty insurers. Founded in 1913, NJM's mission is to provide value-based insurance solutions to its policyholders with the highest levels of service, integrity, and financial stewardship. The Company operates in a mutual fashion for the exclusive benefit of its policyholders. Headquartered in West Trenton, NJ, NJM employs nearly 2,500 workers.
Contact info
301 Sullivan Way, 08628, West Trenton, United States
- 609-883-1300
- Socialmedia@njm.com
- njm.com
4.6
Excellent
17K reviews
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I have been an Njm member for a very…
I have been an Njm member for a very long time. I love this insurance company. We have car and home insurance with them.
October 12, 2026
Reply from NJM Insurance Group
Joseph, thank you for being an NJM policyholder! -Joe
Lauren helped guide me through the…
Lauren helped guide me through the entire process to finalize our claim.
Can’t thank her enough.
October 17, 2026
Reply from NJM Insurance Group
Michael, thank you for your feedback! -Joe
NJM resolved our collision claim very…
NJM resolved our collision claim very well. I thank the entire NJM team
October 17, 2026
Reply from NJM Insurance Group
NH, thank you for your review! -Joe
Quick response
Quick response, informed during process,and confidence my claim will be handled well happy with staff
October 17, 2026
Reply from NJM Insurance Group
Karen, thank you for your review! -Joe
They do an excellent job.
They do an excellent job.
My car looks brand new! They kept me informed throughout the entire process. They are always professional with the way they speak to me and when I am there im person. I definitely recommend their service!
October 17, 2026
Reply from NJM Insurance Group
Stacey, thank you for your feedback! -Joe
Outstanding support
Each contact at NJM was very responsive to my issue and guided me through each step of the process. No questions left unanswered and they were very accommodating at each phase of the repairs.
October 13, 2026
Reply from NJM Insurance Group
D, thank you for your review! -Joe
The friendly manner to check out the…
The friendly manner to check out the details on what happened about the car accident was surely appreciated. The documents provided easy way to see how the NJM had been involved.
The body shop did tell me one issue that “ the lost value of a car records on car fax is more than the around six thousands’ repairs “ especially on an over 100k luxury vehicle. I hope all insurance companies will address this issue.
October 14, 2026
Reply from NJM Insurance Group
Victor, thank you for your feedback. -Joe
Reply from NJM Insurance Group
Stephen, thank you for your review! -Joe
Reply from NJM Insurance Group
Eric, thank you for your review! -Joe
Allen immediately responded to my…
Allen immediately responded to my questions, if he didn’t have the answer, he said he he’d find out and got back to me which he did quickly. He was extremely helpful.
October 13, 2026
Reply from NJM Insurance Group
Patricia, thank you for your review! -Joe
Matthew was easy to work with
Matthew was easy to work with. Kept me informed on how things were going even though the news wasn’t good. Working with him was easier than my first contact from NJM
October 13, 2026
Reply from NJM Insurance Group
Robert, thank you for your feedback! -Joe
Nj manufacturers…
The adjuster and the people were so quick to have our car up and running. We been with you for 50 years and first time we ever had to file a claim!! Highly recommend your company!!
October 13, 2026
Reply from NJM Insurance Group
Lawrence, thank you for being a longtime NJM policyholder! -Joe
I wish I could give 10*s
I wish I could give 10*s
I did the damage to my car all by myself and dreaded calling the insurance company. I can't say enough about the staff who walked me through the process. They were above caring and so professional.
Thank you to all involved.
A.L.
October 10, 2026
Reply from NJM Insurance Group
Attracta, thank you for your review! -Joe
Great communication with my claim.
October 7, 2026
Reply from NJM Insurance Group
GC, thank you for your review! -Joe
Staff were informative and helpful
Staff were informative and helpful. An awful experience was made better by you’re personnel.
October 12, 2026
Reply from NJM Insurance Group
Harvey, thank you for your feedback! -Joe
they are trying to not pay the full…
they are trying to not pay the full amount of estimate minus the deductible..
October 12, 2026
Reply from NJM Insurance Group
Salvatore, we're sorry to hear this. Thank you for bringing this to our attention. Please be assured that we will follow up with our team so it can look more closely into the matter. -Joe
Everything was great from start to…
Everything was great from start to finish. Mike was very responsive.
October 12, 2026
Reply from NJM Insurance Group
Keith, thank you for your review! -Joe
Reply from NJM Insurance Group
Joseph, thank you for your review! -Joe
Service
The customer service is really excellent. They where honest and very respectful and experienced. They have 100% communication.
October 12, 2026
Reply from NJM Insurance Group
James, thank you for your review! -Joe
Cassandra C
Cassandra C. Was excellent! She was very helpful and thorough. We have been customers with NJM for 30+ years. We have always been satisfied!
October 11, 2026
Reply from NJM Insurance Group
Deborah, thank you for being a longtime NJM policyholder! -Joe
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