eufy is high quality products, easy to order, fast shipping, I bought many products cams , Robovac C28 , parts for the vac , card tracker , honestly, I am very very satisfied. Highly recommended
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The product is good, however the do not buy it on the website, as mediamarkt offers better discounts during Black Friday Update: Eufy team (as promised in the following chat from them) contacted,... See more
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The experience to buy and use the Eufy products, it has been quite straight forward. Really simple to stablish the connections and make everything working.
I am satisfied with the Eufy products. Both the vacuum cleaner robot and the cleaning products are really good and work really well. I do recommend.
Company details
Written by the company
At eufy, we believe great products and true smart home technology is thought out thoroughly. eufy's smart home technology is built from solid foundation of care from all of us as one company. We don't only care about functional performance, but we think ahead of our consumers to build our products with care, to suit their needs, all seamless with no hassle. That's how we create intuitive, human-first technology that frees our consumers and their families from worries. And enliven their life to be one they truly love. eufy, built with care.
Contact info
United Kingdom
- support@eufy.com
- nl.eufy.com
4.3
Excellent
409 reviews
Replied to 72% of negative reviews
Typically replies within 2 weeks
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Good afternoon!
Good afternoon,
After extensive research, I chose a robot vacuum cleaner that met my needs. Although I wasn’t very familiar with the Eufy brand, I opted for it because of the technology it offered. However, I had an extremely frustrating experience with customer service due to a delivery that simply never happened.
The delivery took over 30 days, and during that entire period, I received no effective support from the company. No one was able to give me a clear answer regarding the delivery status or even the possibility of a refund. At one point, I was even asked if I was satisfied with the product — even though I hadn’t received it yet.
Faced with such disregard, my husband lost his patience and, unfortunately, was impolite in one of the emails. I had to expose the situation on Instagram by making a public complaint just to finally be heard. Only after this exposure did someone get in touch and show a willingness to resolve the issue.
It’s important to highlight that this was a purchase of approximately 500 euros. I nearly lost that amount due to the lack of support and effective communication channels. No one — absolutely no one — was responding. The product finally arrived today, but now I feel uneasy about any future need for technical support or replacement parts. Customer service was, without a doubt, deeply disappointing.
July 20, 2025
Reply from Eufy
Dear Julio,
Thank you for sharing your experience, and we sincerely apologize for the frustration caused by the delayed delivery and communication gaps. This is not the level of service we aim to provide, and we deeply regret the inconvenience you’ve faced.
To clarify the timeline:
Your order was confirmed on July 5 and dispatched promptly. The tracking information indicates that the package reached the local delivery station, but unfortunately, it was returned to the carrier due to unsuccessful delivery attempts. We recognize that this critical step in the logistics chain should have been communicated more transparently to you.
While we shared the tracking details on July 20 upon your request and followed up on July 23 to confirm receipt, we deeply regret that the lack of proactive updates from all parties involved left you without clarity. Moving forward, we are working closely with our logistics partners to strengthen delivery coordination and notification systems.
We take full responsibility for the breakdown in communication and the delay in delivery. Our team should have escalated this issue sooner to ensure you received timely assistance.
Moving forward:
Your case has been assigned a dedicated ticket (TNX604196053) for priority support. If you have any further concerns—whether about the product, technical support, or future needs—please reply to this ticket, and our team will respond within 24 hours (on weekdays).
We’ve also flagged this incident internally to improve our logistics tracking and customer service protocols, ensuring such delays are avoided in the future.
We truly appreciate your patience and willingness to bring this to our attention. Your feedback helps us grow, and we hope to regain your trust through better service. If there’s anything else we can do, please don’t hesitate to reach out.
Best regards,
Your eufy support team
Good robot bad maintenance
Like the robot but maintenance parts are hard to come by. They are not sold in quantities matching consumption. For example the brush guard is only sold with the brush but is required to be replaced much more often. This also makes a new brush guard too expensive.
Eufy clearly knows how long parts last as they do show it in the app. They should make replacement kits that make sense on those timelines.
July 23, 2025
Reply from Eufy
Dear Stefan,
Thank you for taking the time to share your thoughts with us. We truly appreciate your feedback regarding the availability and packaging of maintenance parts for your robot.
We understand how important it is to have access to replacement parts that align with their actual usage and lifespan. Your suggestion about offering more logical replacement kits based on part durability is valuable, and we’ve shared it with our product and supply chain teams for internal review.
At Eufy, we’re committed to continuously improving our products and services to better meet our customers’ needs. Your input helps us move closer to that goal. If you have any further concerns or need assistance, please don’t hesitate to reach out—we’re here to help.
Thanks again for your support and for being part of the Eufy family!
Best regards,
The Eufy Support Team
Good hardware, poor software
Support solves no problems at all. Sometimes a camera detaches itself from the Homebase and goes offline (it needs to be re-syncd), sometimes another camera stops detecting and triggering recording until you tweak with the settings again. Support offers no help, they just stall to offer a return (of one camera, when you already have a few of them and a Homebase...). I wish they had invested more into R&D and software development.
EDIT: YOU did nothing regarding the issue I had. It was resolved by itself, while you were asking for more and more details. In the meantime the camera became again unresponsive and had to be reconnected. What you did in one of the latest firmware updates is changed the name rules, so I cannot name it CAM KITCHEN (with space, while others still use this naming pattern), but there's no problem with selecting a "Living Room" (also with space) from the list.
May 28, 2025
Reply from Eufy
Dear Aleksander,
Thank you for your message. We sincerely apologize for not being able to resolve your indoor camera issue more promptly in ticket TND311668199, but we're glad to hear that it has started working again.
Regarding the disconnection problem you mentioned (where the camera goes offline from the HomeBase and requires re-syncing), we recommend the following troubleshooting steps:
Hard reset: Press and hold the sync button on the back of the camera for 10 seconds to reset it, then re-add it to your system via the app.
Optimal placement: Please ensure the camera is within 6-8 meters of your HomeBase for optimal signal strength.
Should the issue persist, kindly reply to this ticket with:
The camera's serial number (found on the device or in the app under Device Info)
Your current shipping address
We'll be happy to initiate a warranty replacement if needed.
We truly appreciate your patience and understanding as we work to resolve this matter. Please don't hesitate to reach out if you have any other questions or need further assistance.
Warm regards,
eufy Support Team
Satisfied with two S3 Pros and a…
Satisfied with two S3 Pros and a doorbell. I feel secure in my house with Eufy cameras.
May 8, 2025
Good experience
April 14, 2025
The experience to buy and use the Eufy…
The experience to buy and use the Eufy products, it has been quite straight forward. Really simple to stablish the connections and make everything working.
April 16, 2025
Very quick and simple delivery
Very quick and simple delivery.
Super service and very pleased with everything, also the products
December 5, 2024
Don't like the chatbot at all
Don't like the chatbot at all. I think it's helpful for people who have easy problems, but for most it's just waiting to be transferred to a human. Quite frustrating at times.
December 12, 2024
Reply from Eufy
Thank you for sharing your experience with us. I sincerely apologize for any inconvenience caused. I have recorded your information and forwarded it to our operations team for further improvement.
Please contact us at support@eufy.com with your order information and questions. We are always happy to assist you.
Excellent products
I have 2 security cameras and 1 robot from this brand. All excellent quality
November 28, 2024
The product is good
The product is good, however the do not buy it on the website, as mediamarkt offers better discounts during Black Friday
Update:
Eufy team (as promised in the following chat from them) contacted, matched the price from media markt for the products purchased! Appreciate it Team Eufy!
November 4, 2024
Reply from Eufy
Bedankt voor je feedback. Het spijt me dat je je zorgen maakt over de prijs. We willen je graag helpen.
Neem gerust contact met ons op via support@eufylife.com met je bestelgegevens. We helpen je graag verder.
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