The delivery process was correct, but I do have two minor remarks: 1) the packaging is not strong enough for long transport; the box was severely damaged, though fortunately the radiator was not. 2) t... See more
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See what reviewers are saying
I'm very pleased with my products from Hudson Reed as well as the servive I continously receive. Not only do I love the bathtub and -tap and showertap that I bought, but also I've always been assisted... See more
Company replied
I had excellent customer service from Wesley at Hudson Reed NL. When my shower knob got damaged, a replacement was handled quickly and without any hassle. The support was prompt, profesional and very... See more
Company replied
Really well packed and product as per description. Fast shipping. Good service. I recommend.
Company replied
Company details
Written by the company
Hudson Reed – exclusief online verkrijgbaar – dé sanitair & verwarming specialist. Ontdek ons enorme scala aan producten, waaronder alle soorten kranen, douches, vrijstaande baden, staande en hangende wastafels, badkamermeubelen en meer voor uw badkamer. Tevens hebben wij een zeer groot assortiment designradiatoren, kolomradiatoren, gietijzeren radiatoren, handdoekradiatoren en elektrische verwarming met alle essentiële accessoires aan. Hudson Reed is een internationaal bedrijf dat al sinds 2005 actief is op de Nederlandse markt. Wij hechten hoge waarde aan de meningen en ervaringen van onze klanten en ons streven is om uw winkelervaring onvergetelijk te maken. Wij bieden onze premium collecties aan voor concurrerende prijzen, lange garanties en snelle efficiënte levering. Met meer dan 25 jaar ervaring biedt Hudson Reed een aantrekkelijke collectie uiteenlopende producten, waarbij de laatste trends & hoogwaardige vakkundigheid zijn gecombineerd. Wij leveren luxe producten aan meer dan 10 verschillende landen en hebben daarom wereldwijd al meer dan 500.000 bestellingen geleverd aan tevreden klanten. Naast de klantgerichte service waarop onze waarden en succes zijn gebouwd, nemen wij een immense trots op de uitzonderlijke kwaliteit en het ongeëvenaarde ontwerp van onze producten.
Welkom bij Hudson Reed NL
Written by the company
- Betaalbare luxe & gegarandeerde duurzaamheid
- Hudson reed is sinds 2005 dé online specialist voor alle sanitair- én verwarmingsoplossingen in Nederland en België. Wij bieden de hoogste kwaliteit aan tegen zeer scherpe prijzen met uitermate lange garanties. Onze producten zijn ontworpen met het oog op kwaliteit & duurzaamheid. Tevens zullen al uw standaard leveringen binnen 3 tot 7 werkdagen plaatsvinden met gratis levering op bestellingen vanaf €500! Tevens bieden wij ook volgende dag of gekozen dag leveringsopties aan op een groot scala van onze collecties.
Gratis levering bij bestellingen vanaf €500
Snelle gratis leveringen vanaf €500, bezorgd binnen 3 tot 7 werkdagen.
Gratis Levering op bestellingen vanaf €500 binnen Nederland en België, levering zal plaatsvinden binnen 3 tot 7 werkdagen.
Contact info
4.5
Excellent
17K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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Reply from Hudson Reed NL
Geachte Patrick,
Hartelijk bedankt voor uw beoordeling. Wij stellen het zeer op prijs dat u de tijd heeft genomen om terug te koppelen over uw ervaring met uw bestelling.
Het is zeer fijn om te horen dat u tevreden bent met onze service.
We hopen dat u veel gebruik zal kunnen maken van uw producten en laat ons alstublieft weten als er iets is waarmee wij kunnen helpen.
Met vriendelijke groeten,
Hudson Reed Europa
Reply from Hudson Reed NL
Geachte Anne,
Dank u wel voor uw beoordeling. Wij stellen het zeer op prijs dat u de tijd heeft genomen om ons te voorzien van een terugkoppeling over uw ervaring met uw bestelling.
Het is zeer fijn om te horen u tevreden bent met het bestellen van uw product en dat de levering goed is verlopen.
Graag horen wij van u als er iets is waarmee wij kunnen helpen in de toekomst.
Met vriendelijke groeten,
Hudson Reed Europa
Geachte,
Good client service
Good client service. Issue with payment was solved quickly. Fast delivery and product safely packaged
September 30, 2024
Reply from Hudson Reed NL
Geachte,
Dank u wel voor uw beoordeling. Wij stellen het zeer op prijs dat u de tijd heeft genomen om ons te voorzien van een terugkoppeling over uw ervaring met uw bestelling.
Het is zeer fijn om te horen u tevreden bent met het bestelde product en met onze klantenservice. En ook dat de betaling goed verlopen was.
Graag horen wij van u als er iets is waarmee wij kunnen helpen in de toekomst.
Met vriendelijke groeten,
Hudson Reed Europa
Great service
Ben from the Dutch part of Hudson reed has helped me very good, kudos to him and hudson reed!
October 3, 2024
Unprompted review
Reply from Hudson Reed NL
Dear Niels,
Thank you for your review. We appreciate that you have taken the time to provide us with feedback about your experience with your order.
It is very nice to hear that you are satisfied with our customer service support and that you got the right help.
We would like to hear from you if there is anything we can help with in the future.
Kind regards,
Hudson Reed Europe
No help at all from helpdesk.
September 16, 2024
Reply from Hudson Reed NL
Dear Ruben Vanhellemont,
Thank you for your feedback and our apologies that you are having trouble installing the valve.
We have seen in our system that we have asked you to check whether you are missing a part of the product. If this is not the case, we have requested that you have the installation carried out by a professional installer to avoid problems.
We will call you as soon as possible to see if we can help you with anything to resolve the problem.
kind regards,
HR
As expected, top quality products!
Well packed, on time delivery.
Received products are as expected.
Nothing to complain about.
September 3, 2024
Reply from Hudson Reed NL
Dear Mohamed,
Thank you for your positive review. We appreciate you taking the time to share your experience with us. We're glad to hear that you were satisfied with the packaging, delivery, and the products themselves.
We hope you get great use from your product and please let us know if there's anything we can help with.
Kind regards,
Hudson Reed Europe
Everything arrived broken and smashed
Everything arrived broken and smashed, no protective wrapping in the boxes. We received x4 sinks totally in pieces. Now waiting/hoping for a refund…
August 13, 2024
Reply from Hudson Reed NL
Dear Natasha
We are truly sorry to hear about your experience. We can confirm that my colleague has already put everything in place for your refund. Sometimes we are not in control on how the courier handles our products. Also this isn't an issue that occur very often. We would have liked it if you had made contact with us then we could of arranged something and come to an agreement.
Kind regards,
Hudson Reed
Happy with the products
Happy with the products.
Only no tracking info available. When ordering it said that we would get info and then could schedule the delivery date. I received an email and sms from the delivery only mentioning that it will be delivered that day. I0 minutes later I got a phone call that they were in front of the house. They guy didnt speak dutch or english only French. Not very usefull when your living in Antwerp where Dutch is the main language. So delivery was very disappointing experience.
August 12, 2024
Reply from Hudson Reed NL
Geachte Peter,
Dank u wel voor uw beoordeling. Wij stellen het zeer op prijs dat u de tijd heeft genomen om ons te voorzien van een terugkoppeling over uw ervaring met uw bestelling.
Het spijt ons om te horen dat alles in orde was maar dat de levering niet is gegaan zo als u wilde. U had contact met ons opkunnen opnemen en wij hadden deze informatie kunnen opvragen. De koerier is een bedrijf waar we mee samen werken, maar buiten onze controle.
Met vriendelijke groeten,
Hudson Reed Europa
Reply from Hudson Reed NL
Geachte Luc,
Dank u wel voor uw beoordeling. Wij stellen het zeer op prijs dat u de tijd heeft genomen om ons te voorzien van een terugkoppeling over uw ervaring met uw bestelling.
Het spijt ons om te horen dat u nog niet de bestelling binnen heeft. Wij zullen met u telefonsich contact opnemen om dit per direct uit te zoeken. U had met ons in contact moeten komen om ons hierover te informeren.
Graag horen wij van u als er iets is waarmee wij kunnen helpen in de toekomst.
Met vriendelijke groeten,
Hudson Reed Europa
Exceptional customer service
The service we have received by Hudson Reed was exceptional with handling our order, delivery and even return. Especially when we realized that we had made a mistake with one of the products order and we seeked for assistance with return, we called the customer support and Sanam was very helpful and assisted us the best way.
August 21, 2024
Reply from Hudson Reed NL
Dear Stamatina Tsochali,
Thank you very much for your review.
We put customer experience and satisfaction as our priority, and your review sustains the hard work we do every day.
So thank you for your kind words and please let us know if you need any help, we will be happy to help you further.
Kind regards,
Hudson Reed Europe
Amazing ceramic tiles
Amazing ceramic tiles. The order was packaged really well.. They took care of the safe delivery and I am very happy with it. Thank you Hudson Reed!
August 14, 2024
Unprompted review
Reply from Hudson Reed NL
Dear Kobus van Oosterwijk,
We are grateful for your kind words and good to read that the products are delivered undamaged and on time.
Please do not hesitate to contact us if we can assist you with anything.
Yours sincerely,
Hudson Reed Europe
Calm, friendly and very professional
Honestly, Anita, you are the best!
Always so calm and friendly! :)
Really thank you from all my heart!
July 30, 2024
Unprompted review
Reply from Hudson Reed NL
Dear Adriana,
Thank you very much for your review.
We appreciate you taking the time to provide us with feedback about your order and the service you have received from our team, and from Anita.
Your very kind words have been passed on to her and she is very appreciative of this review.
If you need any assistance in the future, please do not hesitate to contact us and we will be happy to assist you.
Kind regards,
Hudson Reed Europe
Perfect service
July 8, 2024
Reply from Hudson Reed NL
Dear Simone,
Thank you very much for your review.
We appreciate you taking the time to provide us with feedback about your order.
It is very lovely to hear that you are satisfied with our service and product.
We hope you get great use from your product and please let us know if there's anything we can help with.
Kind regards,
Very correct handling after false…
Very correct handling after false delivery by DPD and goods receved few days later. Top.
July 2, 2024
Reply from Hudson Reed NL
Dear Didier,
Thank you very much for your review.
We appreciate you taking the time to provide us with feedback about your order.
We are sorry to hear that the delivery didn't go to plan. We are happy to read that we have dealt with your issue correctly and that you have received your products.
We hope you get great use from your product and please let us know if there's anything we can help with.
Kind regards,
Fast and eficcient.
June 25, 2024
Reply from Hudson Reed NL
Geachte Flavio,
Hartelijk bedankt voor uw beoordeling. Wij stellen het zeer op prijs dat u de tijd heeft genomen om terug te koppelen over uw ervaring met uw bestelling.
Het is zeer fijn om te horen dat u tevreden bent met uw bestelling en dat de levering ook goed en spoedig is verlopen.
We hopen dat u veel gebruik zal kunnen maken van uw producten en laat ons alstublieft weten als er iets is waarmee wij kunnen helpen.
Met vriendelijke groeten,
Hudson Reed Europa
Shipment didnt deliver
Shipment didnt deliver, they gave me a false report that my adress was wrong and they charge me for contacting support
June 26, 2024
Reply from Hudson Reed NL
Geachte,
Dank u wel voor uw beoordeling.
Het is zeer teleurstellend om te horen dat u niet tevreden bent met onze services, we kunnen geen contact van u terug vinden in ons systeem. Wij zullen contact met u opnemen om dit te bespreken aangezien we nergens van op de hoogte zijn gesteld.
Met vriendelijke groeten,
Hudson Reed Europa
Reply from Hudson Reed NL
Geachte Ann,
Dank u wel voor uw beoordeling.
Het spijt ons om te horen dat uw niet tevreden met onze proceduren van het retourneren . Wij zouden dit graag met u willen bespreken om uw ervaring meer aangenaam te maken.
Met vriendelijke groeten,
Hudson Reed Europa
Delivery delay handled beautifully!
My recent purchase from Hudson Reed was severely delayed which caused a certain level of inconvenience and stress on my end as I struggled to cancel and reschedule my plumber to accommodate the delay. After speaking at length to HR support person Ben in the Netherlands, the issue was quickly resolved in a friendly and helpful manner. I am now very satisfied with the product, the price and the service I expienced. I will return to Hudson Reed for more products as I continue to remodel my home in Amsterdam.
June 26, 2024
Reply from Hudson Reed NL
Dear,
Thank you very much for your review. We appreciate you taking the time to provide us with feedback about your order.
We are sorry to hear that you didn't had a good experience with us. We had some phone issues in the past maybe that's why you were not able to get through a Dutch representative.
We are here to solve your problem. Our customer service team will contact you and hopefully we can make you a happy customer again.
Kind regards,
Hudson Reed Europe
We love the beautiful taps
We love the beautiful taps! The careful packaging and the complete installation set were much appreciated. The updates on the delivery process were accurate and the delivery was fast and exactly as scheduled.
June 6, 2024
Reply from Hudson Reed NL
Dear Loek,
Thank you very much for your review.
We appreciate you taking the time to provide us with feedback about your order.
It is very lovely to hear that you are satisfied with the product you had ordered and that you are happy with our quick service.
We hope you get great use from your product and please let us know if there's anything we can help with.
Kind regards,
Hudson Reed Europa
Good service
May 29, 2024
Reply from Hudson Reed NL
Geachte Marie,
Dank u wel voor uw beoordeling. Wij stellen het zeer op prijs dat u de tijd heeft genomen om ons te voorzien van een terugkoppeling over uw ervaring met uw bestelling.
Het is zeer fijn om te horen u tevreden bent met onze services, die wij leveren.
Graag horen wij van u als er iets is waarmee wij kunnen helpen in de toekomst.
Met vriendelijke groeten,
Hudson Reed Europa
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