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Nawaie Motoring Reviews 247

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TrustScore 5 out of 5

4.8

Car Dealer
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Review summary

Created with AI, based on recent reviews

Looking at 175 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being professional, friendly, and helpful, making the car purchasing process smooth and enjoyable. Many people highlight the excellent service, noting the efficiency and ease of their overall experience, from initial inquiries to the final handover. The product itself, the cars, are often described as being in good condition and as advertised, contributing to a positive user experience. However, some people were dissatisfied with the aftercare service, reporting issues with unresolved problems and a lack of communication after the sale. A few customers also mentioned receiving faulty cars and experiencing significant mechanical issues shortly after purchase.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their professionalism,... See more

Service

Reviewers highlight positive aspects of service, frequently praising the friendly, professional, and... See more

Product

People report positive experiences with the product. Many customers found the cars to be in good condition,... See more

Customer service

Clients share positive opinions on customer service. Many reviewers highlight the helpfulness and excellent... See more

User experience

Reviewers mention positive feedback about user experience. Customers consistently describe their experience... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely brilliant service, seen what I wanted online, booked an appointment was in and out within an hour. Would definately buy from these guys again, very freindly and welcoming, extremely proffes... See more

Rated 5 out of 5 stars

Abdul was really firendly and helpful. There was no presure or hard sell, everything was sorted out efficiently and quickly. After sales extras like extended warranty were offered, but there was no... See more

Rated 5 out of 5 stars

Matt was superb. Extremely helpful, very easy going and made our purchasing experience a pleasure. We chatted about all sorts and I could tell that he’s a good honest guy. Highly recommended if you’re... See more

Company details

  1. Car Dealer

Written by the company

Established since October 2012, Nawaie Motoring started with just one showroom – opened in London. Nawaie Motoring has grown by acquiring another site in West Midlands and currently has a fleet of over 150 vehicles. Not only just a car dealership, but Nawaie Motoring has a Mechanical Team and a Vehicle Body Repair Shop to ensure Quality Assured vehicles. As part of the AA dealer promise programme, we set ourselves apart by offering a great range of used vehicles that are packaged with a Comprehensive Warranty Coverage, Aviva Driveway Insurance and AA Breakdown Cover. Most importantly, customer satisfaction really matters to us, and this doesn’t just apply up to the point of sale, it goes beyond that with a great after sales service. Buy with confidence with our 5 Day Money Back Guarantee & Extended Warranty on our vehicles. You will also benefit from 5 Days Driveaway Insurance, 12 Months AA Breakdown Cover and Nationwide Delivery Options.

Contact info

4.8

Excellent

TrustScore 5 out of 5

247 reviews

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Replied to 60% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Very patient and great service

Very patient and great service. Purchased a Toyota through finance and the process was very smooth and they held the car for despite a bit delays. Will recommend.

December 9, 2025
Unprompted review
Rated 1 out of 5 stars

⭐ AVOID THIS COMPANY

⭐ AVOID THIS COMPANY – Dangerous Vehicle & Zero Accountability

How a company looks after you after the sale says everything—and unfortunately, my experience shows this company does not care about customer safety or responsibility.

The fact I was made to complete the review before even viewing the vehicle speaks volumes!

I purchased a Renault Zoe and collected it on 01/10/25. The heating and A/C were not working from day one, and I agreed to return it after my pre-booked 14-night holiday (15/10/25–29/10/25) because I was told the repairs might take several days. In the meantime, I only used the car for short local trips—home to school and back.

On the day of the incident, I took the car onto the M6 northbound (J9–7, variable speed limit 60mph). Without warning, I heard a rattling/knocking noise—then the entire wheel flew off the car. Not a blowout—the whole wheel detached, sending the car scraping along the motorway for 15–20 metres. It also caused serious damage to the front passenger side and potentially the structure of the vehicle.

The RAC technician confirmed it was a mechanical issue, stating the wheel could not have been secure for this to happen. The report referenced wheel nuts, studs, and bolts. He even said how lucky we were the car didn’t flip, because this could have easily caused severe injury or worse.

The most frightening part? My children had been moved to my husband’s car just 45 minutes earlier. The thought of what could have happened doesn’t bear thinking about.

Instead of taking accountability, Nawaie Motors suggested someone tampered with the wheel nuts in a secure airport car park. An unbelievable and insulting explanation considering the RAC’s findings.

My insurance company has now written the car off. After just 29 days of ownership, I’m left with:
• £250 insurance excess
• Increased premiums
• £700 shortfall between the finance settlement and the insurance payout
• And no car at all

This has been an incredibly stressful, dangerous, and costly experience. A company that hands over a car in this condition—and then deflects blame instead of taking responsibility—is one I would tell anyone to avoid at all costs.

October 29, 2025
Unprompted review
Nawaie Motoring logo

Reply from Nawaie Motoring

Hi Roxanne,

Thank you for sharing your experience. First and foremost, we are truly relieved that no one was hurt. We fully appreciate how frightening this incident must have been, and we never take matters involving customer safety lightly.

Regarding the heating issue, we had already agreed to repair it and were simply waiting for your return from holiday so the vehicle could be brought to our garage showing our commitment to post sales customer service.

All our vehicles go through our full preparation process before sale, including a 150-point inspection, a two-junction motorway test drive, a ramp check, and a fresh MOT completed by an independent garage which was carried out three days before collection. The car had also been driven approximately 350 miles after purchase and remained parked for some time at a commercial parking.

Following a detailed review with your finance company, it was mutually agreed that the issue was not present at the point of sale. As this incident occurred after handover and the nature of the issue being outside our control, we are unable to accept liability for the resulting damage. Nevertheless, we still offered to assist by carrying out repairs at a discounted trade rate which was not accepted.

We understand how stressful this situation has been and we sympathise with the inconvenience caused. We remain committed to providing a professional and fair service to all our customers, and we are always open to constructive discussion should you wish to speak with us further.

Regards
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