Nawaie Motoring Reviews 249

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 175 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being professional, friendly, and helpful, making the car purchasing process smooth and enjoyable. Many people highlight the excellent service, noting the efficiency and ease of their overall experience, from initial inquiries to the final handover. The product itself, the cars, are often described as being in good condition and as advertised, contributing to a positive user experience. However, some people were dissatisfied with the aftercare service, reporting issues with unresolved problems and a lack of communication after the sale. A few customers also mentioned receiving faulty cars and experiencing significant mechanical issues shortly after purchase.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their professionalism,... See more

Service

Reviewers highlight positive aspects of service, frequently praising the friendly, professional, and... See more

Product

People report positive experiences with the product. Many customers found the cars to be in good condition,... See more

Customer service

Clients share positive opinions on customer service. Many reviewers highlight the helpfulness and excellent... See more

User experience

Reviewers mention positive feedback about user experience. Customers consistently describe their experience... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely brilliant service, seen what I wanted online, booked an appointment was in and out within an hour. Would definately buy from these guys again, very freindly and welcoming, extremely proffes... See more

Rated 5 out of 5 stars

Abdul was really firendly and helpful. There was no presure or hard sell, everything was sorted out efficiently and quickly. After sales extras like extended warranty were offered, but there was no... See more

Rated 5 out of 5 stars

Matt was superb. Extremely helpful, very easy going and made our purchasing experience a pleasure. We chatted about all sorts and I could tell that he’s a good honest guy. Highly recommended if you’re... See more


Company details

  1. Car Dealer

Written by the company

Established since October 2012, Nawaie Motoring started with just one showroom – opened in London. Nawaie Motoring has grown by acquiring another site in West Midlands and currently has a fleet of over 150 vehicles. Not only just a car dealership, but Nawaie Motoring has a Mechanical Team and a Vehicle Body Repair Shop to ensure Quality Assured vehicles. As part of the AA dealer promise programme, we set ourselves apart by offering a great range of used vehicles that are packaged with a Comprehensive Warranty Coverage, Aviva Driveway Insurance and AA Breakdown Cover. Most importantly, customer satisfaction really matters to us, and this doesn’t just apply up to the point of sale, it goes beyond that with a great after sales service. Buy with confidence with our 5 Day Money Back Guarantee & Extended Warranty on our vehicles. You will also benefit from 5 Days Driveaway Insurance, 12 Months AA Breakdown Cover and Nationwide Delivery Options.


Contact info

4.8

Excellent

TrustScore 5 out of 5

249 reviews

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Replied to 60% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

I was very happy with service

I was very happy with service. I bought Vauxhall Astra in good condition. Exactly the same as I saw in the pictures. Very happy with service. Many many thanks.

October 11, 2025
Unprompted review
Rated 1 out of 5 stars

Unpleasant

Here goes my experience, overall transaction went well. Car was more or less what was advertised, its not a brand new car so, wasn't too picky.Be mindful and ask them to see the car cold. Mines was warmed up ( "as they washed it " car was at 90° when i arrived ) even though i had asked for it and that stopped me from noticing that the glow plugs needed replaced as car was shaking on cold start up.Would it have been a deal breaker for me ? No,more the fact it was hidden. Please pay attention to milage. Mines was advertised as almost 800 less,i noticed it and we came to an agreement. Again, not a crazy thing,but creates an image. Once you buy the car , they will do everything to not let you out of their office until you leave a sales review . Maybe because they know things could go south afterwards ? I found that rude and unprofessional. Lastly , my car was serviced by them prior the sale to only find that oil sump washer was crashed by over tightened sump plug bolt which was also loose causing an oil leak . This was not picked up on immediately, however,when it was , the car had lost close to 3 litres of oil already in 6 weeks since buying . Asper their advice, i reached out to the warranty they supply and it does not cover things like this so was left with a hope of their understanding of their mistake to refund me for new oil, filter and sump plug + labour of course. The cost was only £131. I did supply them with invoice, photos of leak etc . It has been around 40 days since me first reporting it and i am still getting ignored. I live 500miles from branch. So that does complicate things a little ,but not too much if you are willing to resolve things.They called me once which i missed and sent me a text to call back ,but i requested to deal via email only and its back to silent treatment to this moment. This was Birmingham branch. While their cars may be ok, their aftercare and servicing skills need brushed up big time. If i was closer , i could physically walk into branch every day until it was resolved ,however, being a distance buyer, has its disadvantages. Based on the above, i would not recommend using them ,purely if the issue turns out to be something bigger. To me this is greed over customers rights and common courtesy to keep your busines well respected even when things dont go as planned,all for a sake of £100 basically.

August 29, 2025
Unprompted review
Nawaie Motoring logo

Reply from Nawaie Motoring

Dear Arturs Rusnaks,

Thank you for your review. We’re glad to hear that the transaction went smoothly overall and that you were satisfied with the car’s condition. However, we’d like to clarify some of the points raised.

The car has been driven approximately 4,000 miles since its last service, and all major components including the engine, gearbox, and suspension remain in good condition. The issue you experienced involved a sump bolt washer, a small component that was likely due for replacement given the car’s mileage of nearly 100,000 miles.

We absolutely understand that things can occasionally go wrong with a vehicle despite the test drives and ramp checks that we carry out before advertising and always strive to assist our customers where possible. In your case, we responded to your email and attempted to call you, but you requested to continue communication via email only, for record purposes, as you mentioned potential legal action. While we respect your right to do so, an aggressive or threatening approach makes it challenging to provide the level of support we normally extend to our customers.

Please rest assured that we have a strong record of helping customers resolve issues fairly and promptly when approached cooperatively. We also provide a 14-day no limit warranty should our customers find any issues with their new purchase. We would have been more than happy to assist you in the same way had circumstances allowed.

We appreciate your feedback and will continue to work hard to deliver the best possible service to all our customers.

Regards
Support

Rated 5 out of 5 stars

Fantastic service from Nawaie Motoring

Fantastic service from Nawaie Motoring. Abdul and Haroon have been very professional and very patient with all our queries. I would recommend them to any one looking to purchase their next car. Thanks for the good car.

October 10, 2025
Unprompted review
Rated 5 out of 5 stars

Haroon was an excellent dealer

Haroon was an excellent dealer, extremely friendly and answered all questions. Helped with the test drive, gave all history and explained all options regarding warranty and payment openly and honestly.

October 5, 2025
Unprompted review
Rated 5 out of 5 stars

New car purchase

Haroon from start to finish has been pleasure to conduct business with, made my new car purchase quick and simple and stress free.

October 5, 2025
Unprompted review
Rated 5 out of 5 stars

Brought my car from this garage nearly…

Brought my car from this garage nearly a month ago now and Haroon who did the sale for me was very polite and patient on the day I went to pick my car up. I had forgotten to call him and say I was on my way down as I live over an hours drive. He managed to get the car all cleaned and sorted out for me on my arrival even on the short notice of me saying I was only 15mins away. Everything went fine. I love my car and couldn't of brought it from a more helpful and friendlier guy 🙂

September 4, 2025
Unprompted review
Rated 5 out of 5 stars

Impressed

Just bought a car from this dealership. Professional and friendly throughout. Can’t comment on after sales at this point as only just bought it. I can say the car was as described, good body work and general condition throughout and all electrics, air con etc works fine. Didn’t bother trying to haggle as the car was a fair price compared to similar cars of age and mileage and MOT history check confirmed the car had no previous issues to be concerned about which is often not the case with used cars. I was happy enough to reserve the car without seeing it due to good reviews and feeling confident when talking to Matt on the phone, the service history and the video he sent me. Haroon completed the sale on a Sunday and was friendly and polite. There is a fee for paying on credit card which I hadn’t been made aware of so I paid the majority on debit card and the fee was waived for the remainder. My impression of dealing with this company so far is honest, friendly and professional selling quality used cars so no complaint from me.

September 28, 2025
Unprompted review
Rated 5 out of 5 stars

Helpful team

Helpful team, not too pushy. Gave us lots of thinking time. Had all the info we needed.

September 26, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing friendly service!

Amazing friendly service!! Very accommodating… Thank you for being so helpful for someone .. am someone who knows nothing and you made the process of purchasing a new car almost effortless! 😊 .. thank you!!

September 27, 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional

Lovely owners and great service.
They did a great deal for me. Highly recommended.

Thank you to the team

September 22, 2025
Unprompted review

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