NM Money Reviews 

4,793
•
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

We obviously compared the exchange rate with several companies and NM Money, along with 2 others, offered the best rate. Usually we would head into town to buy our Euros but we decided to buy online a... See more

Rated 5 out of 5 stars

Absolutely terrific service from start to finish (St. John’s Branch, Liverpool). As a frequent flyer I always get a small amount of cash for arrival at the destination airport just for emergen... See more

Rated 5 out of 5 stars

Have to say, Euro Exchange or NM exchange in the shopping centre, too many branches, little shoutout to Harry & Thanvisri was super helpful, advised the best rates, and also had knowledge on buying ba... See more

Rated 4 out of 5 stars

Easy transaction and best rate available at the time. Home delivery option was chosen but the money arrived 2 days before the date specified on the order! Unfortunately there was no-one in when the mo... See more

Company details

  1. Currency Exchange Service
  2. Financial Institution
  3. Gold Dealer
  4. Money Transfer Service

Written by the company

Pop in to an NM Money branch or visit our website today to get great rates on over 70 travel money currencies with no commission. Next day home delivery is available, or you can buy and collect from over 190 eurochange or NM Money branches across the UK!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

5K reviews

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4.4

All reviews

(4,793)

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Rated 5 out of 5 stars

Very easy to buy euros

Very easy to buy euros, ordered them in the afternoon, came the next day, special delivery, you have to spend £500 and above to get special delivery. Definitely use this company again

August 7, 2022
Rated 1 out of 5 stars

This is the second in less than two…

This is the second in less than two years that I have to complain about the poor customer service delivered on a Sunday, at the Ilford branch of NM.

What is the point of selecting a collection day, only for the staff to either not attend or arrive late and with a "not my problem attitude" or apology for the tardiness.

August 1, 2022
Unprompted review
NM Money logo

Reply from NM Money

Hi,

Thank you for taking time to leave us a review.

We are sorry that the branch were open late, this was due to traffic in the morning being busier than normal.

Our Sales Advisor should have been more apologetic when they arrived, as well as leaving more time for such occurrences.

We have been in contact with you directly and will ensure the local branch management have the feedback so that next time you visit the experience will be much better.

We hope you continue to use eurochange for all your travel money needs.

Kind regards,
eurochange customer support

Rated 5 out of 5 stars

Quick & easy

Quick & easy! The best rate I could find online. Next day signed delivery at no extra cost. Would absolutely use again, excellent service.

July 26, 2022
Rated 5 out of 5 stars

Absolutely brilliant service

Absolutely brilliant service. Best exchange rate. Easy to order online. Free next day delivery. Have used twice now for Euros and Kuna. Wouldn’t get travel money from anywhere else.

July 24, 2022
Rated 2 out of 5 stars

Sarcastic staff member who needs to learn to apologise and improve her customer service skills

I went to collect a EuroChange order from NM Money in Farnborough, and the sales assistant told me the system was down and to come back in 10 mins. I came back after 20mins, and was told my order hadn't been paid for. When I provided proof: emails, bank transaction ref, etc she got defensive. What she should have said was, there were system issues and she couldn't see the status of the order, but she would phone customer service and sort it out, not that the order hadn't been paid for. Using excusatory language isn't a good way to start to try and solve a problem, which isn't the customers fault. After phoning customer service and confirming the order had been paid for, she completed the paperwork, and handed over the money. There was no apology for the earlier accusation, but a very sarcastic 'have a fantastic day' comment, which was clearly intended for her colleague to hear. This sales assistant needs to be less sarcastic and dramatically improve her customer service skills. I'll definitely go elsewhere next time.

July 22, 2022
Unprompted review
NM Money logo

Reply from NM Money

Hi,

Thank you very much for taking the time to leave us a review. It was a pleasure to speak with you on the phone.

We can confirm that bank transfers can take up to 2 hours to get to us. We believe that in this instance our Sales Advisor could have been more helpful.

The service that you have described is not what we would expect from our teams.

We hope you continue to use eurochange.

Kind regards,
eurochange Customer Services

Rated 5 out of 5 stars

Easy money exchange!

Fast, very efficient service. Good rates of exchange and currency delivered free to your door next day! Couldn’t ask for more would recommend unreservedly.

July 18, 2022
Rated 5 out of 5 stars

Smooth, fast transaction. Recommended

We obviously compared the exchange rate with several companies and NM Money, along with 2 others, offered the best rate. Usually we would head into town to buy our Euros but we decided to buy online and have them delivered. The order was placed on Tuesday evening and we selected Thursday for delivery. NM Money informed us of the current state of our order, which had a guaranteed delivery before 1.00 pm today. Our Euros were delivered at 9.30 am. The whole process was straightforward and we'd have no hesitation in recommending NM Money.

July 7, 2022
Unprompted review

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