About Six months ago l bought a pendulum clock from Grandado , very stylish, in cream and gold , with s garnett coloured stone in the centre of the pendulum..... it's now for the last month been slow... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ok, mistakes were made with my order... but you promptly and professionally delt with it. I'm genuinely impressed. I guess that I, being Canadian and now living in Norway, had lost trust in Custo... See more
Company replied
I didnt get any notification from posten.no about the parcel, even though it was tried delivered at my home. Thanks to Vlad at customer support for sending me information so I could pick it up! Prod... See more
Company replied
Extrem bad quality and was broken 2 places when it arrive,
Company replied
3.6
Average
825 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service
Excellent customer service. Provided needed details promptly.
November 24, 2021
Unprompted review
I received a product that was not the…
I received a product that was not the one I ordered, but I I did receive a greit service support from Maria Klekot, which was very helpful to helping during the process of refunds my payment.
Very satisfied.
November 20, 2021
Unprompted review
God service🤓👍
I canselled my ordrer, noe problems getting money back to my kreditcard🤓👍
November 17, 2021
Unprompted review
very good service and nice people
very good service and nice people.trustworthy
November 12, 2021
Unprompted review
Super service at helpdesk
Super service at helpdesk, when my order was wrong, they fixed everything!
No problem
November 8, 2021
Unprompted review
Retun item
Had to return a product, customer service was quick to answer and find a solution.
October 27, 2021
Unprompted review
Had to cancel a product
Had to cancel a product, got the money back quick and good information by email.
October 27, 2021
Unprompted review
Goods are not delivered and customer service do not reply
Ordered goods January 2nd 2021
Today March 24th 2021, goods are still not delivered and "Customer service" do not reply to any messages
Stay away from this shop
March 24, 2021
Unprompted review
Ordered goods scam
Ordered goods, no confirmation email sent, no goods sent, money taken from my account, cannot contact them in any way, scam company, people should be warned
January 11, 2021
Unprompted review
not trustworthy
Bought two products, received only one, and never get an answer when I asked the customer service about the case.
December 9, 2020
Unprompted review
Got the product I needed for a low…
Got the product I needed for a low price. Quality of my item was good. Delivery takes a while but that's why the price is so reasonable :-)
December 7, 2020
Unprompted review
Product was exacly as descibed.
Product was exacly as descibed.
100% satified
December 5, 2020
Unprompted review
Received two broken/dysfunctional…
Received two broken/dysfunctional items. There was crusty glue all over them, and they were unusable. I'll never buy anything from Grandado again.
October 29, 2020
Unprompted review
As described
October 21, 2020
Unprompted review
I really enjoyed the products
I really enjoyed the products. The shipping takes som time but it's OK. I'm happy over all.
October 17, 2020
Unprompted review
They could not deliver the product I…
They could not deliver the product I had ordered, and sent me a picture of the alternative product. My experience is professional customer care, tracking of the shipment and good quality of the vsren that fit perfectly.
October 10, 2020
Unprompted review
Easy and quick.
Finding and ordering parts were easy and quick. Parts arrived on time. Good experience.
October 10, 2020
Unprompted review
Satisfied with the product and delivery!
October 8, 2020
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.