Contacted the company and spoke to Leslie he was very helpful and very polite and considerate. It was an easy and pleasurable experience. Thank you so much Keslie for making a very uncomfortable sit... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
To be completely honest, after getting into a car accident, I was filled with anxiety about the claims process, especially after scrolling through some negative online reviews. I wa... See more
Company replied
I had reason to call today regarding an ongoing dispute with 3rd party insurer, spoke with "Harry" Harry was extremely helpful, courteous, knowledgeable and overall, professional From my intera... See more
Company replied
I would like to say the agent was very kind and professional,thank you and I look forward to hearing from you soon regarding the repairs.
Company replied
Company details
Written by the company
We are a customer focused claims management company who manage claims on an exclusive basis for Nelson Insurance Company Limited.
Contact info
Nelson House, 19 West Street, SM5 2PT, Carshalton, United Kingdom
- 020 8370 4994
- nobleclaims.co.uk
4.4
Excellent
322 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 92% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Izzy was very helpful many thanks.
March 13, 2026
Unprompted review
Maddison was great to talk!
Maddison was great to talk!
Good Service!!
March 11, 2026
Unprompted review
Reply from Noble Claims Services
Thank you for taking the time to leave this positive review
Reply from Noble Claims Services
Thank you for your feedback, reviews are very important to us.
He was very helpful very polite and…
He was very helpful very polite and genuinely really explained how everything works so thank you ever so much for.
February 24, 2026
Unprompted review
Reply from Noble Claims Services
Thank you for your feedback, reviews are very important to us.
I spoke to Izzy and she was very…
I spoke to Izzy and she was very helpful and understanding. Took her time with my situation and gave a great service
February 19, 2026
Unprompted review
Reply from Noble Claims Services
Thank you for taking the time to write a 5* review, we really appreciate your feedback and I will make sure this is passed onto Izzy and her manager.
Report and accident
Contacted the company and spoke to Leslie he was very helpful and very polite and considerate. It was an easy and pleasurable experience. Thank you so much Keslie for making a very uncomfortable situation easy.THANK YOU
February 14, 2026
Unprompted review
Reply from Noble Claims Services
Thank you for taking the time to write a 5* review, we really appreciate your feedback and I will make sure this is passed onto Leslie and his manager.
Reply from Noble Claims Services
Thank you for your feedback, reviews are very important to us.
Understanding
Yes, the lady was a good listener and very helpful.
February 12, 2026
Unprompted review
Reply from Noble Claims Services
Thank you for your feedback, reviews are very important to us.
Worst claim company ever
Worst claim company ever. They do not respond to emails, and my car has not been fixed properly. I am very disappointed with the service they provided. I expected a much better level of professionalism and communication.
February 9, 2026
Unprompted review
Reply from Noble Claims Services
We are very concerned to see your review and after checking our customer database we are unable to find your details on our system, could you please email us urgent@nobleclaims.co.uk, so we can investigate the matter further.
Izzy was was was professional and to…
Izzy was was was professional and to the point she was a great help in resolving my queries.
February 6, 2026
Unprompted review
Reply from Noble Claims Services
Thank you for taking the time to leave this positive review
Claim…
Harry at Noble claims dealt with my claim very efficiently, and he was very friendly
January 26, 2026
Unprompted review
Reply from Noble Claims Services
Thank you for taking the time to leave this positive review
I’m writing a complain regarding…
I’m writing a complain regarding accident happened on 02/11/2025 at 17:40 my vehicle was parked on the side of the road on parking bay in East Acton Lane and the Bus Registration Number LK15 CXS passed very close from my vehicle and damaged my vehicle while I was trying to get in to my vehicle to move on,
It was a non fault accident and I had to report the incident to my insurance company and I called next day to my insurance ( HEADWAY ) and explain what happened.
after contacting my insurance company I got a call from Noble claim and offered me that will handle the case, given hire vehicle and told me that I can fix my car anywhere I want and told me we will dealing with third party insurance they didn’t explain properly for me that they are going through to my own insurance.
After a few days I find out that they did mind play.
I’m having the poorest experience with this case that Noble is holding, at the beginning they said me that I can repair my car anywhere I like with but they Forced me a few time to go to the garage they choosed when I saw the reviews from that garage and in the passed my friends used them they weren’t happy from the job so I ignored to take my car to that garage. Then they keep delaying for repair authorization to other garages I got the estimate.
The Estimate from the garage that Noble is asked me to repair my car is nearly £8000 but the other 2 local garages who I took the estimate repair is lower then the Noble estimate garage, the first garage one was £6500 that has been rejected from Noble then I had to take my car to other garage and the second estimate is £5000 and the Noble claim team is not willing to authorize the repair for this garage.
The hire company took the hire car today from me and my car is not been repaired yet and I’m a PCO driver I cannot work anymore now that’s only way to earns money and feeds my kids and family.
Not happy at all.
January 8, 2026
Unprompted review
Reply from Noble Claims Services
We apologise for the recent events that you have experienced and would like the opportunity to investigate this. We will get a senior Manager to look into this as a matter of urgency and they will be in touch with you to discuss further.
I would like to say the agent was very…
I would like to say the agent was very kind and professional,thank you and I look forward to hearing from you soon regarding the repairs.
December 8, 2025
Unprompted review
Reply from Noble Claims Services
Thank you for taking the time to leave this positive review
Incompetence and communication is first…
Incompetence and communication is first class with this company.
We made a claim and even though we asked for our car to go to a certain garage, and this company still delivered car to the wrong one!!!!!!
November 1, 2025
Unprompted review
Reply from Noble Claims Services
We are very concerned to see your review and would like the opportunity to investigate this. We will ask a senior Manager to look into this as a matter of urgency and they will be in touch with you to discuss further.
Reply from Noble Claims Services
Thank you for your feedback, reviews are very important to us.
After 8 weeks of wait I received my car…
After 8 weeks of wait I received my car from repair company call alton cars they messed up they claimed that they are professional repairers but they messed up paint work and couldn’t line up bumper and bonnet headlight is steamed up I called noble claim many times no response and no help with this matter I realised when people leaving bad reviews the noble claims says here we can’t find any details of being our customer to tell other customers that this person is leaving fake reviews but its not the case..
I got all paperwork and proof of being noble claims customer.
Noble claims customer service is very poor and staff is extremely unprofessional and rude in case of any problems they are willing to help very disappointed.
I asked customer service team to through me to manager but they said we can’t but I don’t know why am still waiting to get help with my problem but it’s been over week now but no contact from noble claims.
Horrible customer service..
November 21, 2025
Unprompted review
Reply from Noble Claims Services
We are concerned to see your review. After checking our customer database, we are unable to find your details on our system, please contact urgent@nobleclaims.co.uk and a Manager will be in contact you so we can investigate the matter further.
I spoke with Mr Harry S
I spoke with Mr. Harry S. today. He was very patient, helpful, and professional. Thank you so much for your help.
November 26, 2025
Unprompted review
Reply from Noble Claims Services
Thank you for taking the time to write a 5* review, we really appreciate your feedback and I will make sure this is passed onto Harry and his manager.
Reply from Noble Claims Services
Thank you for your feedback, reviews are very important to us.
Really helpful and great customer…
Really helpful and great customer service
November 20, 2025
Unprompted review
Reply from Noble Claims Services
Thank you for your feedback, reviews are very important to us.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.