Sale staff knowledgeable on the product we wanted. Great for our small Parish Council to be able to pay on invoice and by cheque - saves time spent checking out the company. Prompt processing and de... See more
Company replied
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Hi I’ve been dealing with a Chris Maton I found him very resourceful, polite & good phone manners thank you once again for all your understanding. Chris Eastwood Duval building take care all
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The sales team were great from getting sample to me to booking in delivery date. Re delivery, I requested driver call 30 mins before arrival, but he called on arrival. As delivery truck broke down i... See more
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I ordered a recycled picnic bench with backing support and was told the item would take 4-6 weeks to manufacture. After a week the wonderful news broke that it was already ready for delivery. I have... See more
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Company details
- Manufacturing Service
- also in
- Bicycle Rack
- Construction and Maintenance Office
- Construction Equipment Supplier
- Shelter
Written by the company
Founded in 1990, NBB has become the UK's Leading Manufacturer of Smoking Shelters. Not only do we offer Smoking Shelters but our extensive range exceeds 150 variations of Walkways, Canopies, Porches, Cycle Shelters and Custom Made Shelters, protecting your visitors and staff from the elements. If you are unsure of which shelter solution you need, call our friendly sales team for help and guidance. Furthermore to make life easier for you we offer an installation service anywhere on the UK mainland.
NBB Outdoors
Written by the company
- Manufactured in Poole, Dorset
- Call our helpful sales team on 0800 1777 052 for quotations or further information for any of our products.
No Quibble Guarantee
Free Delivery on all orders over £250
Orders up to £249.99 (excluding VAT) are charged at £9.50 per order. Shipping rate for signs is £3.95
Contact info
First Floor Fleetsbridge House, Fleets Corner Business Park, Nuffield Road,, BH17 0LA, Poole, United Kingdom
- 0800 1777 052
- sales@nobutts.co.uk
- nobutts.co.uk
4.4
Excellent
100 reviews
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Extremely slow delivery & no communication
Ordered product in April. It did not arrive until September? No communication from the company about a delay. No notification that product would suddenly be arriving after all that time. (Scooter rack with bolts)
Not good service.
October 6, 2020
Unprompted review
Reply from NBB Outdoors
Thank you for your feedback.
Please accept our sincere apologies for the delay with your order.
We have investigated this issue and it would appear there was a technical fault in our warehouse which meant the pick list for your order did not print off properly.
We are truly sorry for the inconvenience this delay may have caused you. Please do not hesitate to get back in touch with our customer services team if you require any further assistance. We can be contacted by free phone 0800 1777 052 , email sales@nobutts.co.uk or via our live web chat facility on our website www.nobutts.co.uk.
Kind Regards,
NoButts Customer Service Team
Reply from NBB Outdoors
Great to hear. Thanks for your review.
Kind Regards,
NoButts Customer Service Team
Excellent product and quite easy to put…
Excellent product and quite easy to put together.
We are looking to order another one.
September 2, 2020
Unprompted review
Reply from NBB Outdoors
Fantastic to hear, Jan. Thanks so much for taking the time to review us.
Kind Regards,
NoButts Customer Service Team
Table and chairs
Table and chairs. Excellent quality. Easy to put together.
Friendly helpful driver
July 1, 2020
Unprompted review
Reply from NBB Outdoors
Great to hear, Claire. Thanks so much for your review.
Kind Regards,
NoButts Customer Service Team
Great service
Great service , good communication and delivered in good time. Nice product easy to put together.
June 30, 2020
Unprompted review
Reply from NBB Outdoors
Great to hear, Roy. Thanks so much for taking the time to review us.
Kind Regards,
NoButts Customer Service Team
Excellent service and product
Excellent service and product. Love my blue bench and great there will be no maintenance needed in the future. Many thanks.
June 27, 2020
Unprompted review
Reply from NBB Outdoors
Fantastic to hear! Thanks so much for your review.
Kind Regards,
NoButts Customer Service Team
What Fantastic service
What Fantastic service, ordered Wed arrived on Thurs.
June 25, 2020
Unprompted review
Reply from NBB Outdoors
Great to hear! Thanks so much for reviewing us.
Kind Regards,
NoButts Customer Service Team
Great service fast delivery
June 24, 2020
Unprompted review
Reply from NBB Outdoors
Great to hear!
Kind Regards,
NoButts Customer Service Team
Arrived quickly use straight out of box
June 18, 2020
Unprompted review
Reply from NBB Outdoors
Great to hear! Thanks for leaving us a review.
Kind Regards,
NoButts Customer Service Team
Good product but delivery was a let down
Good product, but let down on delivery. Someone had the smart idea of changing the delivery address I put in, to the billing address... without contacting me whatsoever!!! So turned up while I was out otherwise would have refused delivery. :(
August 5, 2019
Unprompted review
Reply from NBB Outdoors
Thank you for your feedback.
We're sorry to hear that your order was miss-delivered to the incorrect address. We’re are unable to locate your order or account using the information provided. Therefore, please do not hesitate to contact our customer services team on freephone 0800 1777 052 or by email at sales@nobutts.co.uk so that we can investigate this further.
Kind regards,
Amy Frampton
Sales Supervisor
I did put special instructions to leave…
I did put special instructions to leave my parcel in the blue bin if no answer.This was not done.Instead it was left at a shop down the road , with no note through my letterbox informing me , so I only found out a week later ,when I chased it up. Bad service.
July 9, 2019
Unprompted review
Reply from NBB Outdoors
Thank you for your feedback.
We're sorry to hear that you had problems receiving the delivery.
Our courier UPS will usually only take goods to a collection point if there is nobody available to sign for the goods, a card should be left as a notification. It is however, up to the discretion of the driver as to whether they leave the parcel in place deem safe as they will become liable if the parcel is lost or damaged.
If you ever have any issues with orders going to collection points and you would rather delivery was reattempted, simply contact our customer services team and we will be able to rearrange a second delivery attempt.
If we can be of any further assistance, please do not hesitate to contact our customer services team on freephone 0800 1777 052 or by email at sales@recycledfurniture.co.uk.
Thank you
Amy Frampton
Sales Supervisor
Very pleased with our table
Very pleased with our table. Excellent quality and happy it's low maintenance. Good communication from the company both about whether I wanted a parasol hole put in and around the delivery time and date.
July 3, 2019
Unprompted review
Reply from NBB Outdoors
Thank you for leaving such a great review Stephen. We are so pleased you are happy with your table. Enjoy using it.
Kind regards,
NBB Outdoor Shelters Customer Service Team
Cigarette Bin for Staff Smoking Area
Delighted with Product, Very Good Quality, Well Packaged, Super Quick Delivery, Highly Recommended, A++
July 1, 2019
Unprompted review
Reply from NBB Outdoors
Great news Claire. We're very pleased you are happy with your cigarette bin. Thank you for taking the time to review us.
Kind regards,
NBB Outdoor Shelters Customer Service Team
very solidly made and of much better…
very solidly made and of much better quality than I expected at this price. Our new circular picnic 8 seater will last for a long, long time. delighted with it.
June 15, 2019
Unprompted review
Reply from NBB Outdoors
Good afternoon, we are very happy to hear how delighted you are and we hope to hear from you again.
Many Thanks.
Kind Regards,
NoButts Customer Service Team
Exactly as advertised
Easy to order. Quick delivery and is as exactly advertised.
May 25, 2019
Unprompted review
Reply from NBB Outdoors
Good afternoon, many thanks for your 5 star review, we are very pleased you found it easy to order and we hope to hear from you again.
Many thanks.
Kind Regards,
NoButts Customer Service Team
Very good service and a quick delivery…
Very good service and a quick delivery time.
Would use again.
Thanks Nobutts
May 22, 2019
Unprompted review
Reply from NBB Outdoors
Good afternoon, many thanks for your 5 star review. We are are happy to hear you received very good service and we hope to hear from you again soon.
Kind Regards,
NoButts Customer Service Team
Great Service and Quality
Great service. Delivery next day. Product quality as expected. Highly recommend.
May 14, 2019
Unprompted review
Reply from NBB Outdoors
Good afternoon, thank you for your 5 star review we really appreciate it and glad you highly recommend us. Hope to hear from you again.
Kind Regards,
NoButts Customer Service Team
Very happy
Very happy. The product was as expected. Good quality. Also delivered in time.
May 7, 2019
Unprompted review
Reply from NBB Outdoors
Good afternoon, Thank you for leaving us a fantastic review, we hope to hear from you again.
Thanks :)
Kind Regards,
NoButts Customer Service Team
I found assembly a bit of a pantomime
I found assembly a bit of a pantomime. Putting the recycled plastic picnic benches together yourself can be quite a task. We watched the You Tube video as well as read the instructions and there is clearly a "technique". I had to phone the suppliers for assistance as well (after hours had been spent trying to put the first one together).
I spoke to a very helpful man at the suppliers, who indicated that others had also phoned him too who had difficulties assembling the benches. I suggested that they put some sort of colour code or sticker at the vital points of assembly to help the purchaser assemble them. There is a technique.
The benches are very heavy so it's quiet a trauma to spend hours (and I mean hours) assembling one correctly to get the "technique".
In my line of work if there are 3 criticisms raised on the same thing then it's altered. A colour or indentation code would help the customers assemble them - and they are not cheap to purchase so as much instruction for assemble that can be given would be good.
So if you buy one or more, as I did, when assembled I am pleased that they are too heavy to walk off with. As they are heavy duty recycled plastic I also had some plastic cards made up and stuck one to each bench with a "not to place hot items on such as BBQs" sign on them as suspect they would scar easily if hot items were placed on them. I hope they last for many years and continue to look as smart as they do now. It should be economical in the long run as they won't rot. The 4 stars and not 5 is because a divorce nearly ensued during asssembly..........
May 7, 2019
Unprompted review
Reply from NBB Outdoors
Good afternoon, many thanks for your review. We are sorry for the inconvenience you had with the instructions and we will look into making the instructions easier for quicker assemble.
Kind Regards,
NoButts Customer Service Team
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