I ordered a Cherry Anklet for my wife’s birthday. Unfortunately, it broke after just one day of use. I reached out to customer service by email, and they promptly arranged a replacement, which I reall... See more
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Review summary
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The jewelry is of excellent quality and beautifully crafted - exactly as expected! Returning a few items was a bit tricky, so I’ve deducted one star for that. Overall, I’m very happy with my purchase... See more
Company replied
Very good quality. I got my bracelets more than 1 year ago. I had people who congratulatulated me for buying my bracelets because they thought they were real gold and that I made a big investment. No... See more
Company replied
The necklaces I ordered, are beatiful. One of them, however did not fit: ik was way too short. The customer service was very understanding and offered me a great solution for which I am very grateful.... See more
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Company details
Written by the company
Waterproof Everyday Essentials - Welcome to the journey to find your luxury values.
Contact info
Netherlands
- info@nola-amsterdam.com
- nola-amsterdam.com
4.1
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Beautiful jewelry that I can't stop wearing
The pieces look great and as pictured on the site. They're my current go-to items when I want to add a little something to my outfit. Ordering and delivery process were also very efficient.
July 4, 2025
Reply from Nola Amsterdam
Hi there!
We're thrilled to hear you're loving your new jewelry! It makes us so happy to know you're enjoying the pieces and that the ordering and delivery process went smoothly. Thank you for your wonderful review – we appreciate you sharing your experience!
xoxo
Team Nola
Great customer service with quick solutions
I ordered a Cherry Anklet for my wife’s birthday. Unfortunately, it broke after just one day of use. I reached out to customer service by email, and they promptly arranged a replacement, which I really appreciate. The anklet’s design is beautiful, but it would be even better if it were more durable for everyday wear.
July 1, 2025
Unprompted review
Reply from Nola Amsterdam
Hi Emre,
We're so glad to hear you had a positive experience with our customer service team! We appreciate you bringing the durability issue to our attention. We're sorry the anklet broke so quickly; that's certainly not the standard we aim for. Your feedback is invaluable as we strive to improve our products. We're working on enhancing the durability of our Cherry Anklet design.
Thank you for your understanding and continued support.
xoxo
Team Nola
Great customer service
Great customer service with nice and adequate help!
I had a great experience with customer service, which provided helpful and friendly assistance. Unfortunately, my order arrived damaged and broke quite quickly. However, after I reported the issue, they examined the defect and replaced the broken item without hesitation. I really appreciate their nice and friendly service, and I will definitely be ordering from Nola Amsterdam again!
July 11, 2025
Unprompted review
Reply from Nola Amsterdam
Hi Jill,
Thank you for sharing your experience with us. We're delighted to hear you found our customer service team helpful and friendly. We sincerely apologize that your order arrived damaged and broke so quickly. That's certainly not the experience we want for our customers. We're grateful that we were able to quickly replace the item for you. We value your feedback and are always striving to improve.
Thank you for your continued support!
xoxo
Team Nola
Reply from Nola Amsterdam
Hi Samrawit,
We're delighted you're so happy with your purchase!
Thank you for your support!
xoxo
Team Nola
My daughter loves the beautifully…
My daughter loves the beautifully designed rings and necklace!
Unfortunately, the package didn't arrive. But Nola sent me a replacement right away! I'm absolutely thrilled! I'm happy to order again!
July 16, 2025
Unprompted review
Reply from Nola Amsterdam
Hi Maren,
We're so thrilled to hear you and your daughter love the rings and necklace! We're truly sorry about the initial shipping issue, but we're so glad that we're able to get a replacement to you quickly. Your happiness is our priority, and we appreciate your kind words and continued support!
Thank you for ordering from us again!
xoxo
Team Nola
Reply from Nola Amsterdam
Hi Evan,
Thank you for bringing this to our attention, and I’m truly sorry for the frustration you've experienced.
We understand how annoying and intrusive it can be to continue receiving emails after unsubscribing, and we sincerely apologize for this inconvenience. It appears there may have been a technical glitch in our email system that caused your unsubscription request not to process correctly.
Please rest assured that we’re taking this matter very seriously. We’ve flagged this issue to our technical team, who are already looking into it to ensure this doesn't happen again — not just to you, but to anyone else who may be affected.
In the meantime, we’ve manually removed your contact details from our mailing list to make absolutely sure you no longer receive any unwanted messages from us.
We’re genuinely sorry that this issue led to a negative experience with our brand. Your feedback helps us improve.
If there’s anything we can do to make things right or if you have any further concerns, please don’t hesitate to let us know.
xoxo
Team Nola
Not solid enough
I ordered a necklace with stone drops, and after 2 days of wearing it, the stones in the drops fell out....
June 17, 2025
Reply from Nola Amsterdam
Hi Barbara,
We sincerely apologize that the stones fell out of your necklace so quickly after purchase. We understand this is frustrating, and we want to make things right. Please email us at info@nola-amsterdam.com with details about your order (order number, if possible) and photos of the damaged necklace, so we can assist you with a free replacement. We appreciate your patience and understanding.
xoxo
Team Nola
Great customer service
The customer Service is just great: fast and supportive, they made sure my purchase arrived within the time limits. I would 100% recommend buying.
June 19, 2025
Reply from Nola Amsterdam
Hi Sofia,
Thank you for your kind words! We're thrilled to hear you had a positive experience with our customer service and that your purchase arrived on time. We appreciate your recommendation and strive to provide excellent service to all our customers.
xoxo
Team Nola
Reply from Nola Amsterdam
Hi Beatrice,
Thank you for your feedback, and we're truly sorry to hear about your experience.
We absolutely understand your frustration, and we want to assure you that we are here to help — we would never want you to feel scammed or ignored. It seems that we haven’t received any messages from you.
Could you kindly confirm if you encountered any specific error while trying to return the items? If so, please let us know the details, and we’ll gladly assist you in completing the return.
You’re very welcome to contact us directly at info@nola-amsterdam.com, and we’ll prioritize your request to make things right for you as quickly as possible.
Looking forward to your response so we can resolve this for you.
xoxo
Team Nola
The necklace and the earrinngs I‘ve…
The necklace and the earrinngs I‘ve ordered are stunning!! I bought them as a gift for my sister and she loves it! The gold stays the same colour and is in a great condition
July 8, 2025
Unprompted review
Reply from Nola Amsterdam
Hi Helen,
That's wonderful news! We're so thrilled to hear that both the necklace and earrings were such a hit with your sister! It makes us so happy to know our jewelry brought joy :)
Thank you for your lovely review and for choosing Nola Amsterdam!
xoxo
Team Nola
Excellent customer service 👏
Very fast response when I sent photos 📸 of earrings which were faulty.
Replacement article sent within a week.
Happy with excellent customer service.
Would buy from Nola Amsterdam again
June 15, 2025
Reply from Nola Amsterdam
Hi Corinne,
Wow, thank you so much for this amazing review! We're thrilled to hear you're happy with your replacement earrings and our customer service. We truly appreciate your kind words and are so glad we could resolve the issue quickly.
We hope you continue to enjoy your Nola jewelry!😊
xoxo
Team Nola
The present was wrapped in a nice box,
The present was wrapped in a nice box,
And the little plastic bag is very nice to take away.
Very quick delevery.
June 13, 2025
Reply from Nola Amsterdam
Hi Carla,
We're so glad you loved the packaging and how quickly your order arrived! We put a lot of care into our packaging, so it's wonderful to hear it was appreciated. Thank you for your kind words!
xoxo
Team Nola
Bad quality
One was great, two other bracelets had such a bad lock that within a day (1!) they both fell off my arm and broke.
I told Nola and they did not respond at all.
June 10, 2025
Reply from Nola Amsterdam
Hi Sas,
We sincerely apologize for the issues you experienced with the clasps on your bracelets and for the lack of response you received. We understand how frustrating this must have been, and we are truly sorry for the inconvenience.
Upon checking here, we did not receive any email communication from you. To help us resolve this quickly, could you please check if you sent your email to the correct address: info@nola-amsterdam.com? If not, please send an email to that address with photos of the broken bracelets. Once we receive your email, we will process a replacement for you as soon as possible. Thank you for your patience and understanding.
xoxo
Team Nola
Highly recommend
I’ve been buying jewellery from Nola for years, and I’m always happy! I love their designs and the quality is very good. I wear daily many of their necklaces at the beach during summer and they don’t fade. Also their customer service is super kind and responsive. I truly appreciate brands like this. Highly recommend!
July 2, 2025
Unprompted review
Reply from Nola Amsterdam
Hi Katerina,
That's absolutely wonderful to hear! We're so delighted you've been a loyal Nola customer for years and that you consistently enjoy our jewelry! It's incredibly rewarding to know our designs, quality, and customer service meet your expectations and that our pieces withstand daily wear, even at the beach! Thank you for your kind words and for recommending us.
We truly appreciate your support and loyalty! 💖
xoxo
Team Nola
Anklet fell off
Fast delivery good products. My experience was good until the anklet I bought one day fell off my ankle, so I no longer have it. The clasp must be reinforced.
Also I wish they had more ring sizes available. I wouldn’t call my fingers particularly large but can’t find sizes in some rings.
April 7, 2025
Reply from Nola Amsterdam
Hi!
We're so sorry to hear your anklet clasp malfunctioned and fell off. We sincerely apologize for this inconvenience and the disappointment it caused. We value your feedback and are committed to improving our products. To help resolve this issue for you, please email us at info@nola-amsterdam.com with details of your purchase, and we'll be happy to assist you further.
Regarding ring sizes, we appreciate your feedback and will take your comment into consideration as we plan for future inventory.
Thank you for your understanding.
xoxo
Team Nola
I Really love this jewellery!
I Really love this jewellery!! They are sooo good and they have so Many beautiful things! I want everything!! Amazing how good they can still be after I use them continuously for months even years and they look as new! Even with skincare they dont change the color!! LOVE ITTTTTTT
June 2, 2025
Reply from Nola Amsterdam
Hi Joselyn,
We're absolutely thrilled you're loving your jewelry so much! Hearing that they've held up so beautifully after months, even years, of use is the best compliment we could ask for. We're so glad you're enjoying their lasting quality and that they haven't changed color, even with skincare!
Thank you for sharing your amazing feedback! Can't wait to see you again soon :)
xoxo
Team Nola
Michelle is a fantastic assistant
The service is really excellent. They followed me step by step for any problems encountered and of course everything went well.
Michelle’s kindness and patience was really essential! I felt reassured from the first moment, which is essential!
June 25, 2025
Unprompted review
Reply from Nola Amsterdam
Hi Martina,
Thank you for this fantastic review! We're so pleased to hear that Michelle's kindness and patience made you feel reassured throughout the process. Providing that sense of security for our customers is incredibly important to us.
We appreciate your feedback and can't wait to see you again soon :)
xoxo
Team Nola
After ordering 3 items I started…
After ordering 3 items I started getting Temu ads for the exact same jewelery. Except that from Nola it cost me 70€ and from Temu it would be 15€. I'm also disappointed by the quality. The stone is so light that it feels like plastic, which I think it actually could be. Anyway I'm going to return everything and I have to bear the costs (22€). Let this be a learning for me to always image search Temu first before ordering anything online.
June 25, 2025
Unprompted review
Reply from Nola Amsterdam
Hi Tuuli,
Thank you so much for taking the time to share your honest feedback with us — we truly appreciate it.
We’re very sorry to hear that your recent order didn’t meet your expectations. We completely understand how frustrating and disappointing this experience must have been, especially considering the price point and your concerns about the product’s quality. That’s never the impression we want to leave.
We’d like to take this opportunity to clarify that although some of our designs may appear similar to products available online, all of our items are made exclusively for us through close collaboration with our own dedicated manufacturing team. We do not source products from external suppliers or resell mass-produced goods. Every piece we offer is created with our own specifications, designs, and quality standards in mind. Still, we recognize that what matters most is how the item feels and looks to you once it arrives — and we are truly sorry if it didn’t live up to what you were expecting.
Your feedback is extremely valuable to us. We’ve already shared your comments with our product and quality control teams so they can review the issue closely and take steps to ensure improvements moving forward. Honest input like yours plays a huge role in helping us grow and do better.
In the meantime, you are absolutely welcome to return the items. As soon as we receive them back at our facility, we’ll process your full refund promptly. If you need assistance with the return instructions or a return label, please don’t hesitate to let us know — we’ll be happy to help make the process as smooth as possible.
Once again, thank you for your thoughtful feedback and for giving us the opportunity to make things right. We hope we’ll have the chance to restore your confidence in us in the future.
xoxo
Team Nola
Super Service
I highly recommend this jewelry brand. The pieces are beautiful, well-crafted, and of great quality. The customer service is also easy to reach and extremely helpful. A small issue I had was resolved very quickly and in a highly satisfactory manner.
June 24, 2025
Unprompted review
Reply from Nola Amsterdam
Hi Dear,
Thank you so much for your wonderful review! We're delighted to hear you found our jewelry beautiful, well-crafted, and of great quality. We're also thrilled you had such a positive experience with our customer service team. Knowing we resolved your issue quickly and to your satisfaction is particularly rewarding. We appreciate you taking the time to share your experience!
xoxo
Team Nola
Great service
Great service! My ring broke unfortunately, but they send me a new one immediately. Amazing!
May 23, 2025
Unprompted review
Reply from Nola Amsterdam
Hi Eline,
Thank you so much for your wonderful review! We're so glad to hear that we were able to quickly resolve the issue with your broken ring. Our customers' satisfaction is our top priority, and we strive to provide the best possible service. We appreciate you taking the time to share your positive experience.
We hope you continue to enjoy your ring!
xoxo
Team Nola
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