I ordered a Cherry Anklet for my wife’s birthday. Unfortunately, it broke after just one day of use. I reached out to customer service by email, and they promptly arranged a replacement, which I reall... See more
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Review summary
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Reviews shaping this summary
The jewelry is of excellent quality and beautifully crafted - exactly as expected! Returning a few items was a bit tricky, so I’ve deducted one star for that. Overall, I’m very happy with my purchase... See more
Company replied
Very good quality. I got my bracelets more than 1 year ago. I had people who congratulatulated me for buying my bracelets because they thought they were real gold and that I made a big investment. No... See more
Company replied
The necklaces I ordered, are beatiful. One of them, however did not fit: ik was way too short. The customer service was very understanding and offered me a great solution for which I am very grateful.... See more
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Company details
Written by the company
Waterproof Everyday Essentials - Welcome to the journey to find your luxury values.
Contact info
Netherlands
- info@nola-amsterdam.com
- nola-amsterdam.com
4.1
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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I simply LOVE the new collection
I simply LOVE the new collection, looks so so good. The quality is amazing and the shipping is as expected and smooth!
December 29, 2025
Unprompted review
Reply from Nola Amsterdam
Hi Monika!
Thank you so much for your wonderful feedback! ✨ We’re thrilled to hear you love the new collection and are happy with the quality and smooth shipping. Your support truly means a lot to us! 💖
xoxo
Team Nola
Despite the end-of-year mad Christmas…
Despite the end-of-year mad Christmas rush, I experienced excellent service and speedy delivery, a really smooth and stress-free experience.
December 8, 2025
Reply from Nola Amsterdam
Hi Sheona!
Thank you so much for your wonderful feedback! We’re delighted to hear that you had a smooth and stress-free experience, even during the busy holiday season. Fast and reliable service is always our goal, and we’re thrilled it made a difference for you. ✨
We truly appreciate your support and look forward to serving you again soon!
xoxo
Team Nola
Great products and very helpful…
Great products and very helpful customer care service
December 19, 2025
Unprompted review
Reply from Nola Amsterdam
Hi Ylenia!
Thank you so much for your kind words! We’re thrilled to hear that you’re happy with our products and that our customer care team was able to assist you. Your support means a lot to us! ✨
xoxo
Team Nola
Great quality and very beautiful pieces…
Great quality and very beautiful pieces 😍 didn’t expect all the earrings to look as good in real life as they do online! Super satisfied with the purchase, and also the fast delivery, I literally had my earrings the next day!
December 11, 2025
Reply from Nola Amsterdam
Hi Juliana!
Wow, thank you so much for your wonderful feedback! 😍 We’re thrilled to hear that the earrings exceeded your expectations and that you loved them in real life. Fast delivery is always our goal, so we’re glad they arrived the next day!
Your satisfaction truly makes our day, and we can’t wait to create more beautiful pieces for you in the future. ✨
xoxo,
Team Nola
Delivery
Unfortunately, I still haven’t received my parcel, and the delivery deadline has already passed.
December 29, 2025
Unprompted review
Reply from Nola Amsterdam
Hi!
Thank you for taking the time to share your experience, and please accept our sincere apologies for the frustration caused. This is certainly not our usual standard of service, and we completely understand how disappointing it is when a delivery does not arrive within the expected timeframe.
Due to the recent holiday season combined with adverse weather conditions in the Netherlands, carriers have unfortunately experienced unforeseen delays beyond our control. While this is not an excuse, we want to be fully transparent about the situation.
We have now checked the status of your order, and according to the carrier’s tracking system, it shows as delivered yesterday. Could you please let us know if you have already received the parcel? We kindly recommend checking with household members or neighbors as well, as carriers sometimes leave packages in a safe place.
If you have not received the order, please inform us right away so we can promptly investigate this further with the carrier and find a suitable resolution for you.
Once again, we truly apologize for the inconvenience caused and appreciate your patience and understanding. We value our customers greatly and will do our best to ensure this matter is resolved quickly.
We look forward to your reply.
Sincerely,
Team Nola
I'm absolutely thrilled with my…
I'm absolutely thrilled with my purchase. Beautifully made, quickly delivered, and lovingly packaged.
December 8, 2025
Reply from Nola Amsterdam
Hi Stella,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you’re happy with your purchase and that it arrived quickly and beautifully packaged. 😊
Your support truly means a lot to us, and we hope you enjoy your new jewelry!
xoxo,
Team Nola
Nice products.
Nice products.
The only problem is that the dont have an phonenumber in case of a problem like whe had.
December 11, 2025
Reply from Nola Amsterdam
Hi Dennis!
Thank you so much for taking the time to leave a review and share your experience. We truly appreciate your feedback and understand how having a direct phone number can make contacting us easier, especially in urgent situations.
At the moment, we handle all customer support through email and our social media channels. This allows us to respond quickly and carefully to every inquiry, ensuring we can provide the best possible assistance. Please rest assured that we are always here to help, and we will do our very best to resolve any issues you may have.
Your input is very valuable to us, and we’re continuously looking for ways to improve our customer experience. Thank you again for your support and understanding. We hope to provide an even smoother experience for you in the future!
Sincerely,
Team Nola
broken necklace
I received the necklace with a broken clasp. It does not close properly, so the item cannot be worn because it falls.
December 3, 2025
Reply from Nola Amsterdam
Hi Carla,
We’re very sorry to hear that your necklace arrived with a broken clasp. This is certainly not the experience we want for our customers, and we completely understand how frustrating this must be, especially when the item cannot be worn. We also sincerely apologize for any inconvenience this has caused.
To resolve this as quickly as possible, we would like to offer a replacement or a reshipment of the same necklace. Could you kindly reply to this email with a photo of the broken clasp? Once we receive the proof, we’ll make sure your replacement is carefully inspected before it’s sent out, so this doesn’t happen again.
Please also confirm if your shipping address is still the same. We want to make this process as smooth and fast as possible for you.
We truly value your support and feedback, and we hope to make this right so you can enjoy your necklace as intended.
Sincerely,
Team Nola
Bracelet ordered as Christmas gift
Bracelet ordered as Christmas gift, there are stiff wires on the flower design that cuts into the skin, making wearing the bracelet painfully uncomfortable. Had a great turn around experience with Nola customer service, the bracelet was replaced with an alternative design. Happy with the customer service and happy with the resolution.
December 29, 2025
Unprompted review
Reply from Nola Amsterdam
Hi!
We’re very sorry to hear about the issue with your bracelet, and we sincerely apologize for the discomfort this caused. This is not the experience we want for our customers, and we also apologize for the delay in responding to your previous message.
We’ve reported this to our team and would like to make it right. We’ve offered a reshipment of the bracelet and are waiting for your confirmation. Could you please let us know if you would like us to send the same item and if your shipping address is still the same?
We truly appreciate your patience and the chance to resolve this, and we want to ensure your next bracelet is perfect.
Sincerely,
Team Nola
Reply from Nola Amsterdam
Hi Andrea,
We’re truly sorry to hear that your order arrived broken, and we sincerely apologize for this experience. This is not the level of quality or service we aim to provide, and we completely understand your frustration.
We would really like to resolve this for you as quickly as possible. Kindly reply to our email with a clear photo of the broken item, and once received, we will assist you immediately with a replacement or refund.
Thank you for bringing this to our attention and for giving us the opportunity to make things right. We look forward to your response.
Sincerely,
Team Nola
Very responsive customer support
At first I received the wrong items, but after contacting customer support Nola reshipped the order with the correct items. I'm very happy how Nola solved the issue.
December 2, 2025
Reply from Nola Amsterdam
Hi Dear!
Thank you so much for your kind feedback! We’re really happy to hear that our team was able to resolve the issue quickly and that you’re satisfied with the outcome. Your patience and understanding truly mean a lot to us. Enjoy your items, and thank you for choosing Nola! 💛
Xoxo,
Team Nola
Ordered for my gf
Ordered for my gf, products seems of great quality. Next day delivery and very nice packaging.
December 23, 2025
Unprompted review
Reply from Nola Amsterdam
Hi!
Thank you so much for your lovely feedback! 😊
We’re thrilled to hear you were happy with the quality, fast delivery, and packaging—and we hope your girlfriend loved the gift ✨🎁
We truly appreciate your support and look forward to seeing you again!
xoxo
Team Nola
They were great!!!
I had a problem with the delivery address I entered, but they were very quick and efficient in resolving it. They made sure everything went smoothly, but most importantly, the gift was greatly appreciated 🤙🏼
December 22, 2025
Unprompted review
Reply from Nola Amsterdam
Hi Marco!
Thank you so much for sharing this! 😊
We’re really happy to hear we could resolve the address issue quickly and that everything went smoothly in the end. Knowing the gift was greatly appreciated truly makes our day 🤙🏼✨
We appreciate your trust and support and hope to see you again soon!
xoxo
Team Nola
Very good product and amazing costumer…
Very good product and amazing costumer service. I am very pleased with my order I would order again from Nola’s . I can definitely recommend.
November 27, 2025
Reply from Nola Amsterdam
Hi Monica!
Thank you so much for your kind words! We’re thrilled to hear you’re happy with the product and our customer service. Your recommendation truly means a lot to us, and we’d be delighted to have you order from Nola again! 💛
xoxo
Team Nola
Totally satisfied
Totally satisfied. After a small shipping error, i contacted the customer service and within just a few days they promptly solved the issue by sending me the correct pair of earrings, which was a birthday gift! You Nola girls made someone very special to me extremely happy and gained a new customer who will definitely place a new order soon.
Highly recommended!
December 17, 2025
Unprompted review
Reply from Nola Amsterdam
Hi Sara!
Thank you so much for taking the time to share your experience! We’re truly happy we could quickly resolve the shipping issue and make sure the birthday gift arrived correctly. Knowing we helped make someone special very happy means the world to us 💖
We’re so grateful for your recommendation and can’t wait to welcome you back for your next order!
xoxo
Team Nola
Support was very nice
November 30, 2025
Reply from Nola Amsterdam
Hi Dear!
Thank you for taking the time to leave a review! We’re really happy to hear you had a positive experience with our support team. Your kind words mean a lot to us.
xoxo
Team Nola
Reply from Nola Amsterdam
Hi Dear!
Thank you so much for your kind words! We’re glad you’re happy with the products and the shipping. 😊 We look forward to serving you again!
xoxo
Team Nola
excellent quality
The jewelry is of excellent quality and beautifully crafted - exactly as expected! Returning a few items was a bit tricky, so I’ve deducted one star for that. Overall, I’m very happy with my purchase and would definitely shop here again.
November 24, 2025
Reply from Nola Amsterdam
Hi Isli!
Thank you for your honest feedback! 🌟 We’re delighted to hear that you’re happy with the quality and craftsmanship of your jewelry. We truly appreciate your patience with the returns process and will take your note on board to make it smoother in the future.
We can’t wait to welcome you back for your next purchase! ✨
xoxo
Team Nola
Obsessed!
Obsessed!! Have had my earrings en necklaces for a couple of years now and the quality is still the same as when I first bought them!
December 11, 2025
Unprompted review
Reply from Nola Amsterdam
Hi Ricky,
Thank you so much for your kind words! We’re thrilled to hear that you’ve been enjoying your earrings and necklaces for years and that the quality has stayed top-notch. Your support means the world to us! ✨
xoxo
Team Nola
Beautiful products
Beautiful products and great customer service with fast response times
November 20, 2025
Reply from Nola Amsterdam
Hi Simon!
Thank you so much for your kind words! We’re delighted to hear you’re happy with our products and service 😊✨
Thank you for you for your feedback!
xoxo
Team Nola
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