I ordered a Cherry Anklet for my wife’s birthday. Unfortunately, it broke after just one day of use. I reached out to customer service by email, and they promptly arranged a replacement, which I reall... See more
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Review summary
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Reviews shaping this summary
The jewelry is of excellent quality and beautifully crafted - exactly as expected! Returning a few items was a bit tricky, so I’ve deducted one star for that. Overall, I’m very happy with my purchase... See more
Company replied
Very good quality. I got my bracelets more than 1 year ago. I had people who congratulatulated me for buying my bracelets because they thought they were real gold and that I made a big investment. No... See more
Company replied
The necklaces I ordered, are beatiful. One of them, however did not fit: ik was way too short. The customer service was very understanding and offered me a great solution for which I am very grateful.... See more
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Company details
Written by the company
Waterproof Everyday Essentials - Welcome to the journey to find your luxury values.
Contact info
Netherlands
- info@nola-amsterdam.com
- nola-amsterdam.com
4.1
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Delivery time to be improved
February 1, 2026
Reply from Nola Amsterdam
Hi Alessia,
Thank you for your feedback. We sincerely apologize that the delivery time did not meet your expectations. We truly appreciate you bringing this to our attention, and we’re always working to improve our shipping process.
We hope to provide a faster and smoother experience for you in the future!
Sincerely
Team Nola
Two stars
I liked the design of the ring, bad quality though and sharp edges around the stone. Also: not everyone has a printer and you need one to return (also not free of charge) products.
February 21, 2026
Unprompted review
Very nice products and easy shipping.
Very nice products and easy shipping.
Although there were some issues along the way the customer service handled it so well that it all went fine !
January 30, 2026
Reply from Nola Amsterdam
Hi Alizee,
Thank you so much for your kind words 🤍
We truly appreciate your patience while we sorted everything out, and we’re so happy to hear that you felt well taken care of. That means a lot to us!
Enjoy your pieces, and we hope to see you again soon ✨
xoxo
Team Nola
Beautiful bracelet
I love the product. Looks beautiful and fits me perfectly. Unfortunately there was only one box for 3 items and no pouch as depicted in the fotos.
January 22, 2026
Reply from Nola Amsterdam
Hi Victoria!
Thank you so much for your kind feedback — we’re really happy to hear that you love the product and that it fits you perfectly ✨
Regarding the packaging, our Nola gift box is provided on a per order basis, not per item. That’s why your three pieces were packed together in one box.
We truly appreciate your understanding, and if you ever need additional gift packaging for future orders, feel free to let us know — we’ll always do our best to help! 🤍
xoxo
Team Nola
Sadly two stones already fell out of…
Sadly two stones already fell out of the bracelet. Delivery was quick.
January 21, 2026
Reply from Nola Amsterdam
Hi Matthias,
Thank you for your feedback. We’re truly sorry to hear that two stones have already fallen out of your bracelet — that’s definitely not the quality we aim to deliver.
We’ve just sent you an email regarding this so we can resolve it for you as quickly as possible. Could you please reply to our email and attach a clear photo of the damaged bracelet? As soon as we receive it, we’ll arrange a replacement for you right away.
We appreciate you bringing this to our attention and look forward to making this right for you ✨
xoxo
Team Nola
Great products and awesome service!
I had a question about an anklet, and they answered super friendly and quick. I love the products and the service is great. One of my Nola pieces broke and without even asking they sent me a new one, so nice! I’m really happy and will definitely buy again!
February 7, 2026
Unprompted review
Reply from Nola Amsterdam
Hi Esther!
Wow — thank you so much for this amazing review!
We’re so happy to hear that you love both our products and our service. It truly means a lot to us that you felt supported and received a quick and friendly response to your question.
We’re sorry again that one of your Nola pieces broke, but we’re really glad we could make it right for you right away. Your happiness is our priority, and knowing you’ll shop with us again makes us incredibly grateful.
Thank you for your trust and support — we can’t wait to have you back! ✨
xoxo
Team Nola
Great support experience
Great support experience! The ordered item was broken quite fast after receiving, therefore the support team offered me a second item for free. Thanks!
January 28, 2026
Unprompted review
Reply from Nola Amsterdam
Hi Sabine!
Thank you so much for sharing your experience!
We’re truly sorry that your item broke so soon after receiving it, but we’re very glad we could make it right for you quickly. Your satisfaction is extremely important to us, and we always want you to feel confident shopping with us.
Thank you again for your kind words and support — it really means a lot to our team! ✨
xoxo
Team Nola
The quality of the jewelry is very…
The quality of the jewelry is very good! I really like it! When my earrings arrived defective, they sent me new ones right away, without any additional charges! Thank you so much for such a high level of customer loyalty!
Best regards
Viktoriia
January 28, 2026
Unprompted review
Reply from Nola Amsterdam
Hi Victoria!
Thank you so much for your kind words! We’re truly happy to hear that you love the quality of your jewelry.
We’re very sorry again that your earrings arrived defective, but we’re glad we could resolve it quickly for you. Your satisfaction means everything to us, and we always want to make sure you feel taken care of.
Thank you for recognizing our commitment to customer service — it truly means a lot to our team. We appreciate your support and hope you continue to enjoy your pieces! ✨
xoxo
Team Nola
5 star jewellery. 5 star service
Beautiful jewellery! I ordered three pieces but unfortunately one of the necklaces was damaged in transit. Customer service were quick to respond, they resolved the issue and dispatched a replacement without hesitation. Not only that, but they were friendly and followed up to make sure the item was received. 5 star service.
January 22, 2026
Unprompted review
Reply from Nola Amsterdam
Hi Jennifer!
Thank you so much for taking the time to share such a lovely review.
We’re truly happy to hear that you loved the jewellery and that our customer service was able to resolve the issue quickly for you. While we’re very sorry the necklace was damaged in transit, we’re glad we could make things right and ensure your replacement arrived safely.
Your kind words and support truly mean the world to us. Thank you for trusting our brand — we look forward to welcoming you back again soon.
xoxo
Team Nola
Stunning jewellery with truly unique…
Stunning jewellery with truly unique designs and outstanding quality. Every piece feels carefully crafted and timeless. I would absolutely recommend this brand to anyone looking for elegant, high-quality jewellery. I’ll be ordering again without hesitation 🫶🏻
January 22, 2026
Unprompted review
Reply from Nola Amsterdam
Hi Haifa,
Thank you so much for your beautiful message — it truly means a lot to us 🫶🏻
We’re absolutely delighted to hear that you love the jewellery and appreciate the quality and unique designs. Knowing that our pieces made you happy is the greatest reward for our work.
Thank you for your support and recommendation. We can’t wait to welcome you back again very soon!
xoxo
Team Nola
Great customer service
I ordered a couple of pieces of jewellery from their website and overall had a good experience. I really like their aesthetic and affordable prices. It was my first order so I can’t speak on durability yet but one of the earrings arrived damaged and they kindly sent a replacement.
January 21, 2026
Unprompted review
Reply from Nola Amsterdam
Hi!
Thank you so much for sharing your experience! 💛 We’re glad to hear that you love our aesthetic and found our prices fair.
We’re sorry about the damaged earring, but we’re happy that we could quickly send a replacement. Your satisfaction is very important to us, and we hope your first order is just the beginning of many beautiful pieces from Nola Amsterdam!
xoxo
Team Nola
Great Customer Service
I have been ordering jewelry from nola for a couple of years now. Last time I ordered my order got lost, they immediately send me a new one. When it arrived I recognized that I ordered the wrong necklace and they gave me a store credit as soon as I send them the return receipt for the necklace. The customer service is amazing and I love all my jewelry that I have from them. Would definitely recommend! All my friends already ordered there own stuff cause I influenced them so much, we all love it hahha
December 19, 2025
Unprompted review
Reply from Nola Amsterdam
Hi Franzi!
Wow! Thank you so much for your amazing review! 💛 We’re thrilled to hear that you’ve enjoyed your jewelry over the years and that our team could make things right when there were hiccups.
It makes us so happy to know that you and your friends love Nola Amsterdam — your support and trust mean the world to us! We can’t wait to create more pieces you’ll adore.
xoxo
Team Nola
I am very grateful to Nola Amsterdam…
I am very grateful to Nola Amsterdam for the beautiful jewellery I’ve received and for their outstanding service. I once ordered a necklace that wasn’t properly finished, and they helped me in such a loving and kind way. Truly wonderful customer care.
January 16, 2026
Unprompted review
Reply from Nola Amsterdam
Hi Annet,
Thank you so much for your kind words! 💛 We’re so glad to hear that you love your jewelry and that our team could assist you in a caring way.
At Nola Amsterdam, we always strive to provide thoughtful and attentive service, and it’s wonderful to know that it made a difference for you. Your support truly means the world to us!
xoxo
Team Nola
Great client support
Their products are beautiful and fairly priced, but honestly that’s not the reason I’m writing this. What really impressed me was the way they handled everything as a brand. Online shopping can feel cold and transactional, but this was the opposite. The support I received was thoughtful, quick, and genuinely fair, something I’ve rarely experienced. It’s rare to feel that a company truly respects your money, and because of that, they’ve earned my loyalty. Good job Nola Amsterdam!
January 17, 2026
Unprompted review
Reply from Nola Amsterdam
Hi Anastasia!
Wow! Thank you so much for taking the time to share such a thoughtful and heartfelt review. We’re truly touched by your words. 💛
At Nola Amsterdam, we always strive to make shopping personal and fair, and it’s incredibly rewarding to hear that our efforts made such a positive impression on you. Your loyalty means the world to us, and we can’t wait to continue serving you with the same care and attention in the future.
Thank you again for your kind words and for choosing us!
xoxo
Team Nola
Really beautiful hand chains
Really beautiful hand chains! And great customer service when I emailed. Thank you! Will be ordering again:)
December 24, 2025
Reply from Nola Amsterdam
Hi!
Thank you so much for your kind words! We’re delighted to hear that you love your hand chains and had a positive experience with our customer service.
We can’t wait to welcome your next order! 😊
xoxo
Team Nola
The jewelry is incredibly beautiful.
The jewelry is incredibly beautiful.
It's very original and very reasonably priced.
And the best part is the after-sales service.
I highly recommend it!
January 8, 2026
Unprompted review
Reply from Nola Amsterdam
Hi Martine!
Thank you so much for your kind words! We’re thrilled to hear that you love your jewelry and our service. Your recommendation means a lot to us!
We look forward to serving you again soon.
xoxo
Team Nola
I love my new Earings
I love my new Earings , the Necklace and the Bracelet. The Customer Service was great (there was a little Problem with my Delivery) very fast , very friendly and reliable.
Absolutely Bling Bling
January 11, 2026
Unprompted review
Reply from Nola Amsterdam
Hi Dear!
Thank you so much for your wonderful review! ✨ We’re thrilled to hear you love your earrings, necklace, and bracelet.
We’re also glad our team could help quickly with the delivery issue — your kind words mean a lot to us!
Enjoy your new Nola jewelry! 💖
xoxo
Team Nola
The ring broke after one week
The ring broke after one week. Very bad quality.
January 1, 2026
Unprompted review
Reply from Nola Amsterdam
Hi Nyah,
We’re very sorry to hear about the issue with your ring. After reviewing our records, we see that a replacement was shipped and delivered. Could you please confirm if you’ve received the new item and that it arrived in perfect condition?
We truly want to make this right and ensure you’re happy with your purchase. Your feedback is very important to us, and we’d love to hear how we can further improve your experience.
xoxo
Team Nola
I did loved the quality and look of my…
I did loved the quality and look of my earrings ♥️
Got plenty of compliments 🥰
January 6, 2026
Unprompted review
Reply from Nola Amsterdam
Hi Kateryna!
Thank you so much for your lovely feedback! ❤️ We’re thrilled to hear you love your earrings and that you’ve been getting so many compliments! 🥰 Your support means the world to us. ✨
xoxo
Team Nola
slow communication
Ordered 3 pieces during black friday sales. Did take a long time to receive the items as one of the pieces sold out. I had to contact Nola in order to figure out what was happening. After figuring out what the issue was , I was offered to exchange the sold out item for something else. This worked out well. However upon receiving the items, they had a disturbing smell that was caused by the protection bags. The smell stayed for a long time on my hand even after repeatedly washing my hands. I decided to return all items, as I did not like the quality. This had to be done at my own cost, which is okay. Till this day I haven't heard anything from Nola, while i know through postNL that the items have reached the return address.
December 15, 2025
Reply from Nola Amsterdam
Hi Dear!
We are truly sorry for the experience you had with your recent order. This is definitely not the standard we aim to provide, and we sincerely apologize for the inconvenience caused by the delay, the quality issues, and the lingering smell from the packaging.
Regarding your return, we apologize that it did not register immediately in our system. Please rest assured that your full refund has now been processed. You should see it reflected in your account shortly.
We deeply appreciate your patience and understanding, and we are very sorry that your experience led to disappointment. Your feedback helps us improve, and we will make sure to prevent issues like this in the future.
Thank you again for bringing this to our attention.
Sincerely
Team Nola
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