I ordered a Cherry Anklet for my wife’s birthday. Unfortunately, it broke after just one day of use. I reached out to customer service by email, and they promptly arranged a replacement, which I reall... See more
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Review summary
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Reviews shaping this summary
The jewelry is of excellent quality and beautifully crafted - exactly as expected! Returning a few items was a bit tricky, so I’ve deducted one star for that. Overall, I’m very happy with my purchase... See more
Company replied
Very good quality. I got my bracelets more than 1 year ago. I had people who congratulatulated me for buying my bracelets because they thought they were real gold and that I made a big investment. No... See more
Company replied
The necklaces I ordered, are beatiful. One of them, however did not fit: ik was way too short. The customer service was very understanding and offered me a great solution for which I am very grateful.... See more
Company replied
Company details
Written by the company
Waterproof Everyday Essentials - Welcome to the journey to find your luxury values.
Contact info
Netherlands
- info@nola-amsterdam.com
- nola-amsterdam.com
4.1
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
great help
I received a defective item, after reporting this I got great help and I received a replacement item the next day.
October 9, 2025
Unprompted review
Reply from Nola Amsterdam
Hi Eva!
Thank you for sharing your experience! We're so glad to hear that we were able to resolve the issue with your defective item quickly and efficiently by providing great help and sending a replacement the next day. We're committed to ensuring your complete satisfaction with our products and services.
Thank you again for taking the time to share your positive experience. Your feedback helps us improve and continue providing exceptional support.
xoxo
Team Nola
I love Nola
Great experience, the products are great for the price and the customer service has been incredibly kind and helpful
October 7, 2025
Unprompted review
Reply from Nola Amsterdam
Hi Rebecca!
Thank you for your wonderful review! We're so glad to hear that you had a great experience and that you found our products to be of great value for the price. We also appreciate your kind words about our customer service team.
We can't wait to see you again soon! :)
xoxo
Team Nola
beautiful jewelry & great service
beautiful jewelry, and very good customer service! Quick respons and very thoughtfull!
October 11, 2025
Unprompted review
Reply from Nola Amsterdam
Hi Carmen!
Thank you so much for your wonderful review! We're thrilled to hear that you appreciate our beautiful jewelry and that you experienced quick, thoughtful responses from our customer service team. We strive to provide exceptional pieces and equally exceptional support to make your experience truly memorable.
Thank you again for taking the time to share your positive experience. Your feedback means the world to us!
xoxo
Team Nola
Love it!
First of all, the products are really nice! I love that they stay gold and are not too expensive. The customer service is also very helpful — one of my necklaces broke, so I emailed them for help. They offered the perfect solution, and now I’m an even bigger fan!
October 6, 2025
Unprompted review
Reply from Nola Amsterdam
Hi Dear!
Thank you so much for your amazing review! 🥰 We're so happy you think our products are nice and that you love how they stay gold without breaking the bank! It's awesome to hear that our customer service was able to help you out with your necklace – we always want to make sure our customers are totally happy!
Thanks again for sharing your experience! 😊💖
xoxo
Team Nola
The earrings are made with a very good…
The earrings are made with a very good material and the delivery is very efficient
September 12, 2025
Reply from Nola Amsterdam
Hi Viviane!
Thank you so much for your review! I'm so glad to hear that you're happy with the quality of the earrings and our efficient delivery. We really appreciate you taking the time to share your experience and can't wait to see you again soon! 😊✨
xoxo
Team Nola
:( the gold don’t last
They are beautiful, but the “gold” is already half gone after only 2 weeks of use
September 14, 2025
Reply from Nola Amsterdam
Hi Louise!
We're so sorry to hear that the gold is fading after only two weeks! 🥺 That definitely shouldn't be happening, and we want to make things right for you.
Could you please send us an email at info@nola-amsterdam.com with a photo of the earrings? We'd love to take a closer look and figure out the best way to sort this out for you. We really appreciate you letting us know, and we'll do our best to make sure you're happy with your Nola purchase!
xoxo
Team Nola
I wish all companies had such wonderful…
I wish all companies had such wonderful customer support! Very quick response, dealt with my question immediately, made sure my order arrived and was in good condition. Very happy with this support!
October 2, 2025
Unprompted review
Reply from Nola Amsterdam
Hi AK!
Thank you so, so much for your amazing feedback! It seriously makes our day to hear that you had such a great experience with our customer support. We really try our best to be quick, helpful, and make sure everything goes smoothly with our customer's order.
We really appreciate you taking the time to share your thoughts. It means a lot to us! 😊💖
xoxo
Team Nola
Beautiful and lightweight earrings
I purchased the ELOISE Gold/Brown and the RAZE earrings from Nola Amsterdam and I’m really happy with my choice. Both pairs are beautiful and look stunning even with long hair. They’re also very lightweight, so they’re comfortable to wear all day. Highly recommended!
October 3, 2025
Unprompted review
Reply from Nola Amsterdam
Hi Ilaria!
Wow, thank you so much for your lovely review! We're absolutely thrilled to hear that you're so happy with your ELOISE Gold/Brown and RAZE earrings from us. It's awesome that you find them beautiful and stunning, even with long hair! And yay for lightweight earrings that you can rock comfortably all day – that's always a win!
Your recommendation means the world to us, and it makes us so happy knowing you're enjoying your new earrings. Thanks again for sharing your experience! 😊✨
xoxo
Team Nola
Five stars at 360°
The jewelry is excellent in terms of design and quality. The customer service also goes above and beyond--a special shout-out to Michelle who resolved the problem I had with my ring order with professionalism and utmost efficiency. Nola will definitely stay on my online store rotation!
September 9, 2025
Reply from Nola Amsterdam
Hi Adele!
Thank you so much for your kind words! We're so glad to hear that you're happy with the design and quality of our jewelry. We're also delighted that Michelle was able to resolve your issue efficiently.
We appreciate your support and look forward to having Nola in your online store rotation! :)
xoxo
Team Nola
The items I order are beautiful!
The items I ordered are beautiful! There was a problem with the shipping courier, which caused the order to arrive a few days late, but customer service works very well and they resolved the issue quickly.
September 24, 2025
Unprompted review
Reply from Nola Amsterdam
Hi there!
Thanks so much for your lovely feedback! We're so glad you love your order and that our customer service team got everything sorted out for you quickly. Thanks for your patience and for leaving such a great review! We greatly appreciate it :)
xoxo
Team Nola
Great service and beautiful products
The necklaces I ordered, are beatiful. One of them, however did not fit: ik was way too short. The customer service was very understanding and offered me a great solution for which I am very grateful.
September 24, 2025
Unprompted review
Reply from Nola Amsterdam
Hi!
We're absolutely thrilled to hear that you found the necklaces beautiful! We're really sorry to hear that one of the necklaces didn't fit properly and was way too short.
It's fantastic to know that our customer service team was super understanding and offered a great solution. We're so glad they were able to help you out and that you're grateful for their assistance.
Thanks again for your feedback. We greatly appreciate it! :)
xoxo
Team Nola
ABSOLUTELY love the juwelery from…
ABSOLUTELY love the juwelery from Nola-Amsterdam! Although it took a little longer as normal and at some point one of my ordered rings was out of stock, the service was excelent!! I received my order in neat packaging and they even gave me a neckless as a present for my patience and understanding! It realy was worth the wait and again, because of their excelent service I will certainly order another beautiful piece from their website!
The bracelets I ordered earlier are also lovely, they stay lovely, even after showering and wearing them for weeks!
September 2, 2025
Unprompted review
Reply from Nola Amsterdam
Hi!
Thank you so much for your wonderful review! We are delighted to hear that you love your jewelry and that our service met your expectations. We strive to provide beautiful, durable pieces and excellent customer care. It’s truly rewarding to know we succeeded.
We can't wait to see you again soon! :)
xoxo
Team Nola
Beautiful Jewellery!
Very impressed with how pretty yet sturdy the pieces are! I got the Lou ring (which fits perfectly), the small hoop earrings, and the thin bracelet, all in silver. They feel solid, yet look dainty and pretty! I just wish there were more silver options in other styles, but these are the perfect pieces for me! :)
August 29, 2025
Reply from Nola Amsterdam
Hi Amy!
Thank you for sharing your amazing review! We're so happy you found the perfect pieces. Your feedback about more silver options is super helpful and will definitely be shared with the team. Can't wait to see you again soon! 💖
xoxo
Team Nola
My order got lost and so I contacted…
My order got lost and so I contacted Nola Customer Service. They looked info it quickly and when the package couldn't be found, they arranged the shipment of a new item. It arrived within a few days with no additonal costs, so I was really happy with their great service!
September 15, 2025
Unprompted review
Reply from Nola Amsterdam
Hi Amy!
Thank you for sharing your experience! We’re so sorry your first package got lost, but we’re very glad to hear that our team was able to resolve it quickly for you. Your satisfaction means a lot to us, and we truly appreciate your kind words!
xoxo
Team Nola
Good quality
August 21, 2025
Reply from Nola Amsterdam
Hi Nika!
Thank you so much for your kind feedback! We’re glad you’re happy with the quality and we look forward to serving you again.
xoxo
Team Nola
Reply from Nola Amsterdam
Hi Dinesh!
Thank you so much for your kind words! We really appreciate you taking the time to share your experience with our customer service. Your feedback helps us know we're on the right track. Thanks again!
xoxo
Team Nola
The service off Michelle was great
The service off Michelle was great! I had a broken bracelet en she gave me the perfect service; a store credit for the amount of the bracelet .
September 4, 2025
Unprompted review
Reply from Nola Amsterdam
Hi Gerdie!
We're thrilled to know that Michelle was able to resolve the issue with your bracelet to your satisfaction! Providing excellent service and finding solutions is what we aim for. Thanks for sharing your experience!
xoxo
Team Nola
My earrings came a bit damaged and I…
My earrings came a bit damaged and I got a new pair in 2 days. Very impressed!
September 9, 2025
Unprompted review
Reply from Nola Amsterdam
Hi Sen,
Wow, that's fantastic to hear! We're so glad we could get a new pair of earrings to you quickly and that you're happy with our service. We really appreciate you taking the time to leave a review! 😊💖
xoxo
Team Nola
Beautiful jewellery !!!
September 8, 2025
Unprompted review
Reply from Nola Amsterdam
Hi Eve!
Thank you so much for your amazing review! We're happy to have met your expectations and can't wait to see you again soon :)
xoxo
Team Nola
Highly satisfactory service
Beautiful jewelry, fast delivery and really well-managed support.
September 6, 2025
Unprompted review
Reply from Nola Amsterdam
Hi Irene!
We're so glad you love your new jewelry! It makes our day to know that you're satisfied with our service and support. Thanks for taking the time to share your positive experience!
xoxo
Team Nola
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