Nola Baby Reviews 88

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 2 out of 5 stars

My grandaughters Christmas presents got chucked underneath my office building on the Friday before storm Donogh. When found on the Monday package was wrecked and toys ruined. Despite sending photos... See more

Rated 5 out of 5 stars

The quickest delivery I’ve ever had!! I ordered and 2 days later it had arrived! Bought for my babies first Christmas so haven’t opened yet but they look amazing quality and for so cheap! Definitely... See more

Company replied

Rated 5 out of 5 stars

We are amazed with our recent order from Nola baby. We purchased items for our daughter’s first birthday and were so happy with the quality of all the items we received. Delivery was really quick and... See more

Company replied

Rated 5 out of 5 stars

Really happy about my purchases from Nola Baby. Ordered a few days ago and delivery was super quick and faster than anticipated. Packaging was really well presented and a lovely present for a family m... See more

Company replied

Company details

  1. Baby Store

Written by the company

NolaBaby's aim is to provide modern accessories to the modern parent, in tasteful colour tones using durable materials.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

88 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Beautiful toys,

Beautiful toys,
Great customer service

October 2, 2023
Nola Baby logo

Reply from Nola Baby

Thank you so much for your kind review. Team Nola x

Rated 5 out of 5 stars

The most amazing quality toys and fast…

The most amazing quality toys and fast delivery. Will definitely be purchasing many more items for my little one ☺️

September 22, 2023
Unprompted review
Nola Baby logo

Reply from Nola Baby

Thank you so much for your kind review, we are so happy that you like the items. Team Nola x

Rated 1 out of 5 stars

Was absolutes disgusted after receiving…

Was absolutes disgusted after receiving a Boucle ball pit for my daughters 1st birthday present which arrived absolutely filthy. I left in the box because I ordered white/cream until the day before her birthday. Went to set up and the ball pit its self had black marks everywhere and the balls covered in a black soot. When discussed with the company I agreed to a 30% refund and a discount code which was to be sent. 2 weeks later I am still waiting for both!

Would not advise anyone to order from this company. Very disappointed by the product and customer service!

Avoid!

September 12, 2023
Unprompted review
Nola Baby logo

Reply from Nola Baby

Whilst we are happy to accept constructive feedback, we will not accept comments of an untrue nature.

We immediately investigated how the product arrived in a damaged condition and you were offered a full refund on the product, which you chose to decline.

Your partial refund was issued on the 16th September and your discount code was emailed to you on 14th September and again today when you stated you hadn’t received this.

We think our customer service team are great and they dealt with your enquiry promptly and professionally.

Rated 5 out of 5 stars

I have absolutely loved every single…

I have absolutely loved every single item I have purchased from this company. I have bought multiple things for my two babies and regularly buy as gifts for others. The quality is always incredible and the service is outstanding. I would highly recommend!

September 23, 2023
Unprompted review
Nola Baby logo

Reply from Nola Baby

Thank you so much for your kind review! Nola Baby xx

Rated 5 out of 5 stars

Great little business

Very easy to order and very quick turnaround. The Little Dutch Tool Kit I bought was a perfect gift for my 2 year old Grandson

July 30, 2023
Nola Baby logo

Reply from Nola Baby

Thank you so much for your kind review. Team Nola x

Rated 5 out of 5 stars

Beautiful gifts

Loved the activity table for my daughter so much that we bought another as a gift for my niece. Really lovely items, thank you

July 23, 2023
Nola Baby logo

Reply from Nola Baby

Thank you so much for your review Jen, we're so glad you love the Activity Table! 😊

- Nola Baby Team xx

Rated 5 out of 5 stars

Mystery box 10/10

Beautiful products, I was so indecisive on what colours to choose so decided to go for the mystery box. Very happy with colour selection, will definitely purchase again. Thank you

June 29, 2023
Nola Baby logo

Reply from Nola Baby

Thank you so much for your lovely review Kelly - we're so glad you loved your mystery bundle! 😊 x

Rated 5 out of 5 stars

Really good quality and products

Really good quality and products, love all their ranges. Everything as described, and really fast delivery too! I will be purchasing more in the future😊

June 20, 2023
Unprompted review
Nola Baby logo

Reply from Nola Baby

Thank you for your lovely review Hope 😊 x

Rated 5 out of 5 stars

Absolutely amazing products

Absolutely amazing products. Arrived very quickly and the quality is brilliant. They’re also extremely adorable items🥹

June 1, 2023
Nola Baby logo

Reply from Nola Baby

Hi Meg! Thank you so much for your lovely review! X

Rated 5 out of 5 stars

Amazing quality products

Amazing quality products, amazing customer service, so helpful. Absolutely love their products, if I was rich I’d have everything!!

June 4, 2023
Nola Baby logo

Reply from Nola Baby

Thank you so much Lauren for your lovely review! :)

Rated 5 out of 5 stars

Absolutely fantastic!

Absolutely fantastic!! I messed up twice with my order, totally my mistake. NolaBaby couldn’t have been more accommodating and helpful. Got my order to me on time. Very pleased. Excellent customer service, will definitely order again.

May 14, 2023
Nola Baby logo

Reply from Nola Baby

Thank you so much for your kind review Stephanie!

Nola Baby Team x

Rated 5 out of 5 stars

Items arrived in good time

Items arrived in good time, well packaged and absolutely love them!

May 8, 2023
Nola Baby logo

Reply from Nola Baby

Thank you so much for your lovely review, we’re glad you like your items!

Rated 5 out of 5 stars

Amazing service

I have purchased so many items from Nola baby and the quality is next none .The products make great gifts and they are packaged so beautifully and you can tell so much time is put into packaging the items. I received all my items very quickly and great communication from team too .
Amazing independent company !

May 3, 2023
Unprompted review
Nola Baby logo

Reply from Nola Baby

Thank you so much for your lovely review! X

Rated 5 out of 5 stars

These are Beautiful items

These are Beautiful items, - I bought the matching bag, lunchbox and drinks bottle in the little sailor pattern. Myself and my son love them! Also super quick delivery - thank you very much

May 13, 2023
Unprompted review
Nola Baby logo

Reply from Nola Baby

Thank you so much Charlotte for your kind review. We're so glad you love your Little Dutch items!

All the best,
Nola Baby Team x

Rated 5 out of 5 stars

Baby first journal

Totally satisfied,I bought the journal for my daughter as she is expecting a baby girl in July. Love the book and fast delivery too.
Thank you ever so much for making it happens for new mums. Absolutely recommended.
Thank you so much.

May 3, 2023
Nola Baby logo

Reply from Nola Baby

Thank you so much for your kind review Maria! We're so glad you love the journal.

Nola Baby Team x

Rated 5 out of 5 stars

Really happy about my purchases from…

Really happy about my purchases from Nola Baby. Ordered a few days ago and delivery was super quick and faster than anticipated. Packaging was really well presented and a lovely present for a family member, will definitely buy again from them.

May 1, 2023
Unprompted review
Nola Baby logo

Reply from Nola Baby

Thank you so much for your lovely review!

Nola Baby Team x

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look