Noleggiare  Reviews 

Poor poor service. Should be ashamed of themselves charging us for there damages that was there as evidence on our videos. They will be hearing from our lawyers.

Complete scam. Run away from this nightmare. I should have read the reviews before hand. The nightmare started when we were in line for over an hour to get the car. Every single person in line had a problem. It turns out they trick you into getting their insurance. One customer in front of us realized this right away and they wouldn't cancel his contract. We didn't get insurance and they tried to charge us $1,400 for completely made up charges. Literally made up from nowhere. When I ask for evidence, they just send a PDF of their price list for damages. It's the craziest thing. Complete and utter scam. The staff are a bunch of criminals. They give absolutely zero about customers or customer service. In the US, they would be shut down in a second. The worst experience of my life. Almost ruined our entire trip.

SCAMMERS!!! We were supposed to get our car, but because ONE of ours cards (they weren’t even necessary for the rental) had my old last name and not my current, we couldn’t get our car. We then tried to find a way to still get the car but no. We gave up and decided to just get our money refunded but THEY DIDNT LET US. We just wasted 1000+ euros on a car that we don’t get to drive.

Terrible liars, worst car rental on earth. They stole my money. Dropped a rental off earlier in the day (same company) at another location, flew to Cagliari to pick up my pre paid week rental and was told no car for me. Paid 4 months earlier. I have rented for 15 years. Woman behind counter was disgusting. Wouldn't give name or let me speak to a manager. I went out to the lot and they had no cars. They made up some stupid reason why I could not have a car about my name and it was BS. They threatened me saying they knew my address back in Canada. Do not rent from these guys, they get you with a low rate and jam you on the other side. The worst person I met on my vacation. This was a pre paid car and they could not give a crap. If you have had a bad experience, reach out re a class action lawsuit. I am pissed as they refused to refund me. They stole my money. I rented across the hall at the airport from a competitor in 1 minute.
1

This company is effectively criminal- DO NOT USE!!! We took out a Toyota SUV (late at night and in poor lighting) and I checked against the vehicle "damage report" but when the car was returned an employee said that a minimal 4cms scratch on the roof was not on the "damage list". I personally believe this 'damage' was already there, but they did not listen and charged me €180. This company are complete scammers!!!

Cons- pick up time was at 11:00(pre-booked )I was there at 10:30, had to wait in a qué for 1hr 30mins to be served.
Was advised I was upgrade from a Peugeot 3008 to a mercedes A class. I asked will this still fit my buggy and 3 large suitcase....yes was the answer. No was the outcome, not one suitcase (large) fitted in the boot.
Pros- the car was clean inside and out, they accepted debit card unlike many others. Returning the car outside of hours was simple.
The one star reduction isfor simply not taking pre-booked people before unbooked people. Makes no sense and staff said that's just how it is.

The worse, I don't recommend as I was drained with surprises of very high prices of the total insurance and the car it self was also to expensive.
Rude at the counter and same at the drop off.
Never never any more

Avoid at all costs. You will end up paying minimum double what they tell you.

Car had a lot more damage that was on their paperwork, when raising this to the employee, they told us to take a video of the car.

We did this but didn't matter down to them a. Saying the video is not clear enough when I made sure to take it in UHD and b. Further digging in with their nail whilst "inspecting".

Was told we could dispute and price would not increase. Received an email today for 3.5 times the amount they originally asked.

Predatory company who are there to take extra money out your pocket.

Staff helpful. It wasn’t very clear on instructions where to find the car hire desk to get keys and we walked past it and into car park only to be sent back, but it was smooth once we found the office. Car was small and simple but did the job. Good price. Reasonable company would recommend.

I do not recommend at all. It is a company that is only looking to take more money from you than you initially paid for rent. They stress you out for 30 minutes at the counter to buy optional insurance, and if you don't want to, they threaten you that any scratch of 1 cm will cost you several hundred euros. You have the illusion that you paid a good price, but if you also accept the insurance, it costs you more than double what you paid at the beginning. I had a stressful vacation from this point of view. I had to check the car all the time. When handing it over at the airport, an employee came to check the car for 20 minutes. He bent down, looked with a careful eye, to look for any scratch. Crazy

Subject: Formal Complaint - Unprofessional Conduct and Financial Exploitation (R.A. NAP 6121)To the Management of Noleggiare,I am writing to express my severe disappointment regarding the unprofessional and predatory service I received at your Naples Airport branch on June 22, 2026. Despite having a prepaid booking, your agent refused to honor it due to a minor name typo, forcing me into a new "walk-in" contract at a much higher price. When I repeatedly asked for details about the vehicle being assigned to me, the agent responded with sarcasm and ridicule, mocking me by saying she was giving me a "Ferrari." This behavior was insulting, offensive, and entirely unacceptable. Taking advantage of my distress, the agent forced upon me unrequested services, expensive insurance packages, and overpriced desk rates. I felt exploited and trapped. Furthermore, I was charged an additional €84 for a minor return delay caused by traffic. Please be advised that a formal complaint regarding this incident has already been filed with Booking.com. I demand a formal apology for the agent's behavior and a refund of the excessive costs I was forced to pay. I expect a prompt investigation into this branch's abusive practices. Sincerely,David (Dudi)

This rental company is running a scam, and I can't believe they haven't been shut down by now, seeing how so many others have had the exact same experience as me and my family. Similar to others, our car had many documented damages. When we returned the car, a staff member inspected the car and found a tiny chip in the paint on the inside of the rear door (where no one would ever see it unless they opened the door) and said that we'd have to pay €70 for the damage. We were extremely careful with this car and did not cause this damage. As stated earlier, this was one of many, many chips in the paint on this car. I believe that this company is intentionally renting cars filled with scratches and then "finding" new ones for people like us who declined their insurance plan. I don't know how the people who work here sleep at night.

I'LL NEVER RENT A CAR AGAIN WITH THEM
Arrived at the Cagliari-ITALY Airport with a broker booking included insurance for a car rental, they harassed us with wrong information.
To make us pay an extra 130% for a second insurance, they said that without the second insurance the deposit increases at 4.600€ (for a week car rental!) and after the car return they surely will find parking scratches to charge us a fee from the deposit of average 400€ extra.
I paid, but then I protested with the Company central office..
The Noleggiare Customer Service tried first to convince us (4 people) the we all have misunderstood the information, then offered a refund of 15€ just for the smaller car got.
I mean, they try to pay 15€ for our silence, but I think is better that everybody knows our experience with them, to avoid this kind of stressing experience.
Contract, mails, witnesses, available for class action

DO NOT BOOK FROM THIS COMPANY!

Rented at Pisa Airport. Booked a specific car - Fiat 500 convertible. Flight was delayed by 1hr 40 mins. This company rendered the booking "expired" after 1hr had passed from the booking start time.

They would only give me the car AFTER PAYING AN EXTRA €350. Taking the overall booking cost to €950.

It is absolutely outrageous. The team were useless. The queue at the stand was over 30 mins despite only 3 people being ahead of me in the queue (all having similar problems from the same flight). The booking process at the desk is all paper based. Arachaic.

Crap company that is actively chesting its customers. Avoid.

Arrived in Palermo 27 June 2026 3hrs late due to flight. They didn’t have the car so charged me extra for another car. Wouldn’t Service was a joke. Avoid at all costs. People were rude and zero apologies. Worst car company

Lucea served me. Super rude

NO reccomend. LIAREYS in OLBIA. I have book the car, and when I called them to add sits for kids they told me its not valid anymore and this car is 400euro more expensive. They didnt even want to solve the problem just said sorry lady we cannot do anything if you want to book this car you need to pay 400more!!

Very nice woman who rented me the car

The service was friendly, efficient and helpful. The vehicle was well maintained. Both puck and drop off was quick and easy. Thanks

Good staff and delivery to hotel was smooth.