Noleggiare  Reviews 

The eritrean guy at the front desk, I didn'ask for his name actually, the man is my hero of the day..
The car was good and clean, receiving the car was smooth and nice..
It was a pleasant experience..

The car is new, fast service and friendly staff

The company incorrectly charged me for damage, then proceeded to give no breakdown of the damage costs and sent a document which does not align at all. Would not utilise this company. This makes them impossible to use with any insurance company.

Impossible to get in contact with post rental. Have not received a single response since renting.

I am extremely disappointed with my experience with Noleggiare and strongly advise others to avoid this company. They are practicing unfair charging tactics and have non-existent customer support.First, they charged me for damages without ever proving that these issues did not pre-exist. No clear evidence or before-and-after documentation was provided to justify these fees.Second, they charged me a refueling fee, claiming the car was not returned full. This is completely false. I returned the vehicle with a full tank of fuel.To make matters worse, their communication is terrible. It is impossible to get a proper response or resolution from either their local rental desk or their after-rental service department. They simply ignore complaints once they have taken your money.Save yourself the stress and money, and rent from a more reputable company.

Overall, my car rental experience was very good, and everything went smoothly. The only issue I had was when returning the car.

The GPS directed me to the wrong parking area, and I ended up entering a paid parking lot and paying a high parking fee for just a few minutes. After that, it was still difficult to find your parking location because the GPS was not accurate enough. I had to use Google Maps and ask an employee for directions. In the end, I found it, but it took me about an hour and caused a lot of unnecessary stress and wasted time.

I suggest adding clearer signs outside the airport and around the parking area, as well as providing photos that clearly show the exact location of your parking lot. This would make it much easier for customers to find the correct place and improve the return experience.

Absolute scammers we rented a car and when we returned it the found the most minute mark that we dispute wasn’t already there as it was so small and charged us an extra £180 I would NOT recommend, have a look at there Facebook page all comments are deleted because no one is happy !!! SCAMMERS

I rented a car from Noleggiare at Bari Stazione Centrale. Two serious issues arose:
1. Booking error by staff: The return date was entered incorrectly by their counter staff: June 14th instead of June 13th. We provided our flight tickets at the counter proving our departure on June 13th. Their own staff acknowledged the mistake on the day of pick-up and promised a refund for the extra day. That refund never came.
2. Unjustified €100 cleaning fee: After returning the car, we received a €100 "sanitization" charge. When we disputed it and asked for an itemized invoice and the contractual clause allowing this charge, we received only a generic one-line reply saying the deposit had been deducted. No invoice, no clause, no engagement with our questions. The charge is also incorrectly categorized as "Replacement" in their own documentation; nothing was replaced.
We have sent multiple detailed emails. Every response has been a generic template. This is not how disputes should be handled. We have now escalated to the Italian consumer protection authority and initiated a chargeback with our bank.
Avoid this company if you value transparency and fair treatment.

AVOID BUY AND ADDITIONAL INSURANCE AT THE DESK

Even if you have complete insurance, the reception will tell you it is not enough and you will pay €2000 for excess if you have a damage.

I already purchased the full protection with price of 50-60 pounds with Zero excess fee in case of damage, but the receptionist declined it and sold the same insurance with the price €265.

SO DO NOT BUY ANY INSURANCE FROM THE DESK. They sell it to you for the sake of their commissions. When I raised the despute, costumer service declined the refund based on the information they do not deal with the third party insurance.

Because my name wasn’t exactly the same on the booking, they wouldn’t give us the car and we had to make another booking which cost £1,400 more than our booking .

Received a car at the Roma Stazione depot with 15 listed minor scratches and dents. Took photos, but it was difficult to be sure what had damage been recorded. On return of the car supposedly new damage was charged for. I disputed the charges and sent my photos but my dispute was not accepted. I. Was charged 780:euro for damage I did not cause.
During 10 weeks travelling in Italy I hired cars from Budget, Hertz and Avis. The other three companies supplied almost new cars with no or very minor damage. They were easy to deal with and did not attempt to charge any extra fees on return of the car. Noleggiare provided a car that had travelled 23,000 km with lots of minor damage. Clearly Noleggiare charge for the same damage multiple times if they can. I will not use them again on my frequent trips to Italy.

Maria who helped us in Venice was fantastic
She was clear and helped us find a car without a reservation.
We appreciate your company did not require a paper copy of international drivers license
Please give Maria a raise :)
Heidi Schmitt

Excellent experience from start to finish. The car was clean, in perfect condition and exactly as booked. The pickup process was fast and professional, and the staff were friendly and helpful. The return procedure was also simple and straightforward. I especially appreciated the clear communication and the full insurance coverage with no hidden surprises. I would definitely use Noleggiare again and recommend them to other travelers visiting Italy.

We are very satisfied with the service - we were in your office on 23.06 around 9 am. The girl was super nice, kind. She explained everything to us very well. We are also satisfied with your prices, your conditions, your company is great.

Everything ok

This company is a cheat. The agreement was that I should return car by a certain time which I had paid for and was written on our contract. When I returned the car, I was told that everything was fine, but after I left Italy they charged me for an extra day, saying that I had returned the car late. Definitely not to be recommended.

Your staff behave very badly and poorly service and not serious…….

they took 240 euro from my family for no reason, no justification.

we got there on time to the airport in perugia, one hour before even and when we asked them if everything is okay they said yes and then after we took the plane and arrived back to my country,
they wired the money from the account and now they won't answer the calls or emails or anything.

scammers,
and not helping the italian stereotype with rental companies

do a favor for yourself and don't even bother to use this service. try to find an alternative
you have 3 stars on trust pilot for a reason

if you refund the money i will consider editing or removing this review.bye

Cagliare airport Sardinia

This company is a scam. We could even get our already paid car. They said they cant accept my creditcard without middle name even the terms and conditions says that it enogh with first name and surname. We will never rent a car trough this bullshit carrental ever again. You should be ashame on yourself because you tokk my money illegal. You are real criminals and reported

/ Conny Gunnarsson