Noleggiare  Reviews 

This car hire company is a scam.

I strongly advise you read all the recent reviews of this company at Catania airport as they are running a tourist scam.

Similar to other experiences, when collecting the car we are given a half arsed inspection who highlighted at least half a dozen existing scratches and damages to the car which was marked and certified on the iPad report. I was never provided with the report on email like I was told I would.

After just using the car for short local trips for a week, upon returning it to the airport we were given a customer service agent (using this term very lightly) who achieved new levels in rudeness almost instantly. No hello and we were berated for not cleaning the car (never asked to and have never done that with a hire car before) despite all their being was a fine level of Sicilian dust on the back of the car. Then she started highlighting all the pre existing damage whilst wiping it with a cloth and pointing at invisible scratches on the door. Then the real kicker which judging by other recent reviews is part of their scam, she started taking pictures and video of underneath the car saying there was new damage! When I spoke to the manager I was told I should’ve fully photographed and captured the car even underneath! Which is frankly insane. I’ve rented dozens of cars and never had a request like it. When i refused the ‘damage’ I was told my deposit would be blocked and not returned until their head office looks at the case.

Update - a week after I returned the car and surprisingly they released my ringed off deposit, they've illegally charged two payments to my credit card with no correspondence or paperwork to back it up. Currently having it investigated by my credit card company.

Avoid at all costs.

Brilliant team of friendly people who really do try their best for customers. They were quick to help me get a rental vehicle organised at a good price and ensured the process ran smoothly. Would recommend to anyone.

Very disappointing experience with Noleggiare at Olbia Airport.

I booked a SUV category car – Ford Kuga or similar – for 5 passengers and 4 pieces of luggage. I was travelling with 4 adults, a child in a car seat, suitcases and a foldable stroller. Instead, I was given a Toyota Yaris Cross, which was clearly smaller and not suitable for our needs.

I contacted the rental company 3 days before arrival to update the pick-up time and provide my flight details. They told me to contact the broker, which I did. At the desk, however, the staff said they had no information about this and that the originally booked car was no longer available.

Because the luggage did not fit in the car provided, I had to arrange an additional transfer from the airport for over EUR 200 and one the way back make another trip to transport remaining luggage, losing around 2 hours of my holiday.

The most disappointing part was the lack of real assistance and the way responsibility was shifted between the rental company and the broker. In my opinion, the car provided was not equivalent to the one booked.

I would not recommend this company, especially for families or anyone who relies on the booked vehicle size and luggage capacity.

It was very slow.

DO NOT USE THIS COMPANY IF YOU DON’T WANT YOUR HOLIDAY RUINED.

We had a confirmed car reservation and arrived only 10 minutes after the scheduled pick-up time, only to be told that our car had already been given to another customer.

What is the point of making a reservation if the company does not actually keep the vehicle available?

Their “solution” was unbelievable: they offered us another car only if we paid an extra €80 PER DAY. In other words, we were expected to pay more because of a mistake that was entirely theirs.

When we contacted customer service, the compensation offered was even more insulting: €15 to spend with their own company. Not a refund, not a real apology, not an attempt to solve the situation.

This was not only about money. We lost precious holiday time, had to reorganise our plans, wasted hours dealing with a problem we did not create, and started our trip with unnecessary stress and frustration.

What this experience showed us is that a confirmed reservation apparently means nothing here and that, when something goes wrong, the customer is left alone.

The most disappointing part is that they kept our money and offered no meaningful compensation, despite the inconvenience caused.

After this experience, we will never use this company again and absolutely cannot recommend it to anyone.

If you value your time, your holiday and basic customer service, book somewhere else.

Watch out these are criminals. They will say your name does not match your creditcard. But if you take assurance of 90 euro’ for two days then they can arange something. Scam… don’t hire a car here!

We did a last minute rental and everything went smooth. Thank you.

Nothing wrong with the car but one staff member was terrible. We were told it was a diesel car when it was actually petrol, also being told that we could drop the car back empty on fuel which we later found out wasn’t the case. Had no problem with staff when collecting the car or dropping it off.

Good car en great condition. At pick up I noticed a very, very small scratch, but staff member said it was ‘nothing’.
But returning the car was terrible: staff member deducted full deposit for the ‘scratch’. Noted this on a tablet and refused/was unable to give a confirmation on paper or by email.
Complaints afterwards were not answered. Only when I complained through Booking.com they hesitantly replied.
Extremely bad service, even for a budget car rental company

The quick solution to the credit card nonsense other reservations require. The guy that helped me did great, was clam and reasonable, offered a quick and good deal and we were happy to continue our trip. Thank you!

Service ❤️
Car 👍🏻
Instructions 💎
A little more expensive than few others, but also more reliable.

Noleggiare forced me to pay an additional EUR275 on the spot, which was almost double what I already paid EasyJet for the car & insurance for the week (EUR150) during the initial booking. Avoid this firm at all cost. Their justification is it’s a Term & Condition to have a debit card by the lead driver where they can debit EUR600 for a deposit. However as most debit cards have a EUR250 limit, they then explain in that case they will debit EUR100 instead, but we need to pay a non refundable EUR275 via a separate credit card. If you don’t agree, you don’t have the car and you have to take up the issue with EasyJet upon your return. Noleggiare says this happens all the time to customers who book via EasyJet with them. To add insult to injury they tell you it’s not their fault if you don’t have enough funds in your debit card to fulfil their contractual terms. No where in the T&C says they can charge you a non refundable EUR275. But as you are put under pressure on the spot and made to fill like an idiot, you either relent and pay, or lose everything you’ve already paid. In short this firm is a scam and clearly devised a way to scam Easjyjet passengers who book their rental car in good faith. Also the car didn’t fit description. We booked for a 5 doors car and got a 3 door. But in the end you just have want to move on to enjoy your holiday rather than argue further and ruin your annual holiday.

We have rented a car through EasyCar 6 months in advance. We arrived at Milan Linate airport on the afternoon of 6th June. An angry man from Noleggiare greeted us. He asked us to fill in the forms and became even angrier when we told him they were already filled out online.
He then refused to take my American Express credit card for the deposit because it has the initial of my first name rather than my full name. The email detailing the documents required to collect the car clearly stated that a valid credit card in the main driver's name was required. I used the same card for the booking payment. I had bank statements proving I was the cardholder. He refused to give his name or let us speak with his manager and just left the desk. His colleague refused to speak to us in English despite her serving other clients in English.

We contacted EasyCar. They said they were available to provide support but refused to help. After receiving a photo of the card, they claimed it was invalid, even though they had accepted payment from the same card 6 months earlier. They were unable to provide further assistance.

At this point, my wife found another car rental company that was very happy to assist and use the same card.

I went back to the Noleggiare desk and requested a written confirmation that he is refusing to give us the car because he does not accept my American Express card. He again refused to identify himself or provide a written explanation for his refusal. At this time, there was another family from England who had a card with initials rather than the full name. The Noleggiare person accepted their card. Ours was not.

EasyCar later confirmed Noleggiare has marked us as “no show”. Noleggiare has done this intentionally to make it harder to dispute the charges and to have grounds to refuse a refund, which they did.

This experience has left my wife and 4-year-old child very distressed and almost stranded in an airport in a foreign country.

Avoid this company at all costs!!

I reserved a BMW months ago in Naples and prepaid part of the rental amount. When I arrived, they told me they didn’t have the car available. To make things worse, they refused to provide a similar replacement because I didn’t have a credit card.

I offered to pay for the full insurance coverage and even leave a cash deposit, but they still refused. The only car they were willing to give me was a manual Renault Captur.

Very disappointing experience and absurd rules. Apparently, even if you have all the money in the world, you still need to rely on credit to rent a car. Cash and available funds don’t seem to matter anymore.

NOLEGGIARE MARCO POLO AIRPORT - VCE - NEVER RENT A CAR FROM THIS SCUM BAGS!!! - May/2026
Arrived tired of a long flight to find out they had a " FAKE OVERBOOING" and in reality sold the car I had booked to Walk INs for 4 x the price I paid, as there was high demand that day.
This happened to other ar least 1p couples / families I have seen arriging after me.
What they didn't assume is tgat I also speak Italian, and heard their conversation about selling booked cars earlier on.. .. when confronted?? They run to the back room till I left ..

Disgusting attitude as you would expect of a disgusting Rental company.

Keep AWAY !!!

Absolute crooks. We collected a car which had multiple scratches and damage in the dark and took a video. The company then scared the hell out of us about the consequences of us not buying their damage waiver cover so we didn’t drive the car during the holiday. And they then charged us £500 for a tiny scratch they said they couldn’t identify on the video which can’t have been us. Avoid at all costs.

Scam company. Avoid!! Avoid !! Avoid !!