Overall I am really satisfied with the service I received. Once the referral was received from my GP I received the online forms to complete. From acknowledgement of my forms I received an appointment... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The process from referral to diagnosis was impressively quick; it took under a month. My assessor, Hume, immediately put me at ease and had a warm and professional manner throughout. The only diffic... See more
Company replied
Apart from the long wait from diagnosis to titration, I found the process fairly easy to follow, the only thing I would say is that the communication between these periods was so sparse I rang to... See more
Company replied
Forms were easy to understand and the assessor put me at ease and didnt judge. Communication was good and fast process
Company details
Written by the company
Care ADHD is now Noodle. New name, new look - but our service is exactly the same. Noodle is an expert clinical service that assesses, diagnoses and supports children (6+) and adults with ADHD and autism. You can access these services either privately or through an NHS-funded pathway under Right to Choose. Our clinical team draw on decades of NHS experience, and we’re regulated by the Care Quality Commission. If you have an issue or concern you’d like to raise, please email our team at resolutionsteam@noodlehealth.com. You can also share any recent experiences you’ve had with us – whether good or bad – using our online feedback form: www.noodlehealth.com/contact-us/feedback Your feedback is vital in helping us improve our services – for you and for everyone who comes to us after you.
Contact info
United Kingdom
- resolutionsteam@noodlehealth.com
- noodlehealth.com
4.0
Great
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Shocking treatment
Shocking treatment. No follow up after requesting I make a complaint verbally as a reasonable adjustment. No good if you also have autism. Staff don't care.
I can't believe the reply on here is to double down on the discrimination.
October 8, 2026
Unprompted review
Reply from Noodle (formerly Care ADHD)
Thank you for sharing your experience. We’re very sorry that you have not received follow-up after requesting to make a complaint verbally as a reasonable adjustment. We understand how upsetting this must be and take concerns about accessibility and communication seriously.
If you are able to, please contact us via our Feedback and Resolutions form at https://www.careadhd.co.uk/feedback. Alternatively, you can contact us by phone 020 4642 7098, and our phone team will be happy to assist you in taking this forward.
Kind Regards,
The CARE ADHD Team
Useless
I've been waiting over 7 months to start titration, ive filled in all the forms, answered all the questions now only to be told it should be in the next couple of months. Originally I was told it would be 3 months from assessment to start now it will be at some point maybe by Christmas. Care ADHD more like Care Less ADHD. I would recommend EVERYONE avoid these guys like the plague. Don't bother waisting your time with these idiots!
October 8, 2026
Unprompted review
Reply from Noodle (formerly Care ADHD)
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and the impact that the wait for treatment has had on you, particularly while managing your studies and wellbeing.
We understand how frustrating it can be to wait longer than expected following diagnosis, especially when you're actively seeking support and feel that communication has been limited. Due to the significant increase in demand for ADHD services, waiting times within our post-diagnosis pathway have unfortunately increased more than we would like and we recognise how difficult this can be for patients.
We would like the opportunity to review your individual circumstances. I can see you contacted us in June, but if you could contact us again please we can review your specific case.
Kind Regards,
The CareADHD Team
It’s been 13 weeks since we recieved…
It’s been 13 weeks since we recieved our acceptance email , we filled out all relevant forms sent to us and we have heard nothing back , I have emailed them multiple times but got no reply .. been on hold for over an hour on 4 occasions with no answer ! Very poor service and not worth the hassle it’s well worth looking elsewhere
October 8, 2026
Unprompted review
Reply from Noodle (formerly Care ADHD)
Thank you for sharing your experience. We’re sorry you’ve been left waiting 13 weeks without an update, despite completing the required forms and making several attempts to contact us. We understand how frustrating this is.
We would like to investigate your case and clarify the status of your referral. Please contact our Feedback and Resolutions team via https://www.careadhd.co.uk/feedback so we can look into this for you.
Kind Regards,
The CARE ADHD Team
Great experience!
I wish I had written down the name of the clinician who assessed me so I could thank her properly—though in my defence, I was being assessed for ADHD, so I have a valid excuse! I think her name may have been Suzzet (or Suzette), but I’m not entirely sure.
The entire process ran seamlessly. Only a few days passed between completing my forms and receiving the invitation to book, and the final report arrived just a couple of days after the assessment itself.
I was expecting the session to be overwhelming, but it wasn't at all. She was wonderfully thorough and explained every step of the process—and what would happen next—in a clear, reassuring manner.
If her name was indeed Suzzet, please pass along my sincere thanks to her for making what could have been a stressful experience so supportive.
October 6, 2026
Reply from Noodle (formerly Care ADHD)
Thank you for taking the time to share your experience.
We're so pleased to hear that the process felt seamless from start to finish and that your assessment was a positive and reassuring experience. And yes, the assessor you spoke with was indeed Suzzet!
It's wonderful to hear that Suzzet helped make the assessment feel clear, supportive and manageable, especially given how overwhelming the process can sometimes feel. We'll be sure to pass your kind words and thanks on to her, as well as to the wider team, who will be delighted to hear about your experience.
Thank you again for choosing CareADHD and for taking the time to leave such lovely feedback.
Kind Regards,
The CareADHD Team
Olusola is an amazing clinician
Olusola is a kind and gentle clinician. She’s an amazing listener with lovely warm energy, I felt comfortable with her the second we spoke :)
October 8, 2026
Reply from Noodle (formerly Care ADHD)
Thank you for your kind feedback.
We're so pleased to hear that you had such a positive experience with Olusola. Creating a warm, supportive environment where patients feel comfortable and listened to is something we care deeply about, and it's wonderful to know that Olusola's kindness and gentle approach made such a positive impression.
We'll be sure to pass your lovely comments on to Olusola, who will be delighted to receive them.
Kind Regards,
The CareADHD Team
Very polite and very understanding due…
Very polite and very understanding due to ADHD condition ie whatever ADHD condition you have they understand even if you keep interrupting them when they're trying to do the job they understand which is very helpful when some people don't
October 8, 2026
Reply from Noodle (formerly Care ADHD)
Thank you so much for taking the time to leave this lovely feedback. We truly understand how important it is to provide a patient, supportive, and non-judgmental space where you can feel completely comfortable being yourself during your appointment.
It is fantastic to know that you felt so well cared for and accommodated throughout the process.
Warm Regards,
The CARE ADHD Team
Recomended
October 6, 2026
Very professional throughout the whole…
Very professional throughout the whole process
Took time to listen and appreciated the directness of questions
October 7, 2026
Awaiting assessment but no replies to contact or guidance since June
UPDATE: I have completed the form that you referred us to - as a concern at this time. I have asked for clear confirmation that there is no reason for the delay (no missing forms), and an indication on time frame. Original Review: We did this on right to choose and are thinking it was a mistake now - after getting the forms quickly we completed for child, school did too - and now heard nothing since June, other people who chose other services have been dealt with faster on right to choose. I have emailed and tried to get through on phone but hard when you work during the opening hours. I have sent another message asking today. I know there is demand but we don't even know if there is anything else we needed to do - or any real timescale to work with. Wondering how we will ever get anywhere with them so posting on here as appear to respond on this site. I am sure the service may still be great but how do you get to that point?
October 7, 2026
Unprompted review
Reply from Noodle (formerly Care ADHD)
Thank you for sharing your experience. We understand how difficult it is to be waiting for an update about your child’s referral, particularly when you have completed the requested forms and are unsure whether anything further is needed or when you can expect to hear from us.
We recognise how important clear communication and realistic expectations are for families navigating this process. We are currently experiencing very high demand for ADHD services, which has placed significant pressure on our capacity, and we are actively working to increase capacity and reduce waiting times.
We would really like the opportunity to look into your child’s referral and clarify its current status. Please contact our Feedback and Resolutions team via https://www.careadhd.co.uk/feedback so we can investigate this for you.
Kind Regards,
The CARE ADHD Team
Screening with Bronwen
My screening was with Bronwen Evans, she asked great questions and made the screening a comfortable experience.
October 7, 2026
Reply from Noodle (formerly Care ADHD)
We are so pleased to hear that our lovely Bronwyn made you felt well supported throughout the process. Thank you so much for taking the time to share your positive feedback with us.
Warm Regards,
The CARE ADHD Team
Great people helped with exactly what I…
Great people helped with exactly what I needed and explained everyting well
October 5, 2026
Great experience from start to finish
Great experience from start to finish.
Clear assessment forms. A short wait for an appointment and I had a brilliant assessor called Esther. She really listened, put me at ease and summarised our conversation perfectly.
October 7, 2026
Reply from Noodle (formerly Care ADHD)
Thank you for your kind feedback.
We're delighted to hear that you had a great experience from start to finish. It's wonderful to know that Esther helped put you at ease, listened carefully, and ensured you felt heard throughout the assessment.
We'll be sure to pass your lovely comments on to Esther, who will be pleased to hear the positive impact she had on your experience.
Kind Regards,
The CareADHD Team
Needed answers as to why I am like I am…
Needed answers as to why I am like I am the assessor was very kind and patient with me , just a big thank you from me
October 7, 2026
Reply from Noodle (formerly Care ADHD)
We are so pleased to hear that you found answers to questions. and that our assessor provided a kind, patient, and supportive environment during your assessment, helping you gain the clarity you were looking for. Your kind words mean a lot to us.
Warm Regards,
The CARE ADHD Team
Really thoughtful assessor
Really thoughtful assessor, and very detailed questioning, meaning you get the right diagnosis.
October 6, 2026
I have found the waiting with careadhd…
I have found the waiting with careadhd to be very difficult if have been waiting since February to get medications for my ADHD I now been told I will have to wait until March or April next year 2027. It's now October 2026 at moment of writing this post it is making me extremely anxious waiting i have had issues with my job because of my ADHD the assessment was fairly straightforward but had alot to do for this which was stressful I just wish things were quicker because I have to wait 7 to 9 months for medications I just wished things were quicker the interviewer for my ADHD assessment was very nice but it is the very long waiting times which is the problem just wished the government could make things easier and quicker i don't get any after care while at least at the moment will have to wait for this also I don't want to put people off getting an assessment please do this as it is much better to know I have ADHD now it's just the waiting for the medications which is difficult as it must be done by CareADHD
October 7, 2026
Unprompted review
Reply from Noodle (formerly Care ADHD)
Dear Darren,
Thank you for taking the time to share your feedback. We are pleased to hear that you had a positive assessment experience and found your assessor supportive.
However, we are sorry to hear how difficult the wait for treatment has been and appreciate the impact that extended waiting times can have.
We can see that our Clinical Team has recently been in contact with you via email to request some additional health information. Once this information has been received and reviewed, we will be able to progress your care further.
If you would like us to review your concerns in more detail, please contact our Feedback & Resolutions Team via www.careadhd.co.uk/feedback and we will be happy to carry out a full investigation into your individual case.
Thank you again for sharing your experience.
Kind Regards,
The CareADHD Team
the asser was!an amazing soul very…
the asser was!an amazing soul very comfortable sharing my thoughts
October 6, 2026
Kind and compassionate assessment even…
Kind and compassionate assessment even when the surprise autism conversation came up
October 7, 2026
Poor customer service.
I am a private patient and have completed my assessment. I require a password to access my assessment documents and emailed CARE three times over the last two weeks requesting a password. None of my emails have been acknowledged, let alone responded to, and I need to provide my work with the documents for appropriate adjustments to be made. It seems once the money has been paid, you get ignored.
Edit: I have received a response that still requires me to make all the effort, having tried three times already. I provided my phone number and email address, so why should I continue to chase through a resolution process? Just do your job.
October 6, 2026
Unprompted review
Reply from Noodle (formerly Care ADHD)
Dear Mike,
Thank you for sharing your experience. We’re sorry that you have been unable to access your assessment documents and have not received a response to your emails. We understand how important these documents are, particularly when you need them to arrange adjustments at work, and we appreciate the urgency of resolving this for you.
We would really like the opportunity to look into this as a priority and help get things resolved as quickly as possible. Please contact our Feedback and Resolutions team via https://www.careadhd.co.uk/feedback so we can investigate your individual case and support you further.
Kind Regards,
The CARE ADHD Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.