Noodle (formerly Care ADHD) Reviews 

4,173
•
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 3,067 reviews, reviewers had a great experience with this company. Customers frequently mention that the staff members are exceptionally kind, supportive, and thorough, putting individuals completely at ease during their assessments. People deeply appreciate the remarkably fast turnaround times, user-friendly forms, and clear guidance provided throughout the entire diagnostic journey. However, some reviewers were not happy with the lengthy wait times and slow communication regarding subsequent medication appointments. Consumers also noted persistent difficulties getting timely responses to emails and receiving proper ongoing support after their initial diagnosis. These individuals experienced frustrating delays and felt unsupported when trying to arrange follow-up care.

What people talk about most

Service

Clients share ambiguous opinions on service, with many reviewers praising the fast process, quick... See more

Staff

Consumers find staff to be exceptionally helpful, noting that assessors and clinicians consistently make them... See more

Customer service

Customers had ambiguous experiences with customer service regarding long delays and unreturned emails. While... See more

User experience

Reviewers mention positive feedback about user experience, highlighting professional and supportive... See more

Response time

Reviewers highlight ambiguous aspects of response time, with several customers praising impressively quick... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Overall I am really satisfied with the service I received. Once the referral was received from my GP I received the online forms to complete. From acknowledgement of my forms I received an appointment... See more

Company replied

Rated 4 out of 5 stars

The process from referral to diagnosis was impressively quick; it took under a month. My assessor, Hume, immediately put me at ease and had a warm and professional manner throughout. The only diffic... See more

Company replied

Rated 4 out of 5 stars

Apart from the long wait from diagnosis to titration, I found the process fairly easy to follow, the only thing I would say is that the communication between these periods was so sparse I rang to... See more

Company replied

Rated 4 out of 5 stars

Forms were easy to understand and the assessor put me at ease and didnt judge. Communication was good and fast process


Company details

  1. Medical Clinic

Written by the company

Care ADHD is now Noodle. New name, new look - but our service is exactly the same. Noodle is an expert clinical service that assesses, diagnoses and supports children (6+) and adults with ADHD and autism. You can access these services either privately or through an NHS-funded pathway under Right to Choose. Our clinical team draw on decades of NHS experience, and we’re regulated by the Care Quality Commission. If you have an issue or concern you’d like to raise, please email our team at resolutionsteam@noodlehealth.com. You can also share any recent experiences you’ve had with us – whether good or bad – using our online feedback form: www.noodlehealth.com/contact-us/feedback Your feedback is vital in helping us improve our services – for you and for everyone who comes to us after you.


Contact info

4.0

Great

TrustScore 4 out of 5

4K reviews

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Asks customers to review

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Replied to 99% of negative reviews

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4.0

All reviews

(4,173)

3,010 reviews in the last 12 months

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Rated 1 out of 5 stars

Poor customer service.

I am a private patient and have completed my assessment. I require a password to access my assessment documents and emailed CARE three times over the last two weeks requesting a password. None of my emails have been acknowledged, let alone responded to, and I need to provide my work with the documents for appropriate adjustments to be made. It seems once the money has been paid, you get ignored.

Edit: I have received a response that still requires me to make all the effort, having tried three times already. I provided my phone number and email address, so why should I continue to chase through a resolution process? Just do your job.

October 6, 2026
Unprompted review
Noodle (formerly Care ADHD) logo

Reply from Noodle (formerly Care ADHD)

Dear Mike,

Thank you for sharing your experience. We’re sorry that you have been unable to access your assessment documents and have not received a response to your emails. We understand how important these documents are, particularly when you need them to arrange adjustments at work, and we appreciate the urgency of resolving this for you.

We would really like the opportunity to look into this as a priority and help get things resolved as quickly as possible. Please contact our Feedback and Resolutions team via https://www.careadhd.co.uk/feedback so we can investigate your individual case and support you further.

Kind Regards,
The CARE ADHD Team

Rated 2 out of 5 stars

So I’d write all the ins and outs but…

So I’d write all the ins and outs but I’m totally lost with the process at the moment. Waiting on autism assessment that we requested first and ADHD report, been many emails mainly me calling up to see where we are at with assessment- if I hadn’t have called I would have no clue that my forms were incomplete or needed attention. The assessment itself was really good. They just need to get their act together I was told that a report from my daughter’s counsellor was with them only to be told on the phone tonight they couldn’t find it! Honestly I’m a single working Mom all I want is an assessment for my kids. My other daughter was referred too, the forms I was receiving to complete hadn’t any names on so I had to try and find out which form was for which child!
It’s soooo stressful for me trying to continually chase them for the assessment.

October 6, 2026
Unprompted review
Noodle (formerly Care ADHD) logo

Reply from Noodle (formerly Care ADHD)

Thank you for taking the time to share your feedback. We're pleased to hear that you had a positive experience during the assessment itself, but we're sorry to learn about the difficulties you've experienced throughout the wider process.

We appreciate how challenging it can be to manage appointments and assessments for more than one child, particularly when you are having to spend time chasing updates and clarification. We're also sorry to hear about the confusion regarding documentation and communication about the reports required for your daughter's assessment.

We would welcome the opportunity to review this further. If you have not already done so, please contact our Feedback & Resolutions Team via www.careadhd.co.uk/feedback so that we can investigate your concerns and provide an update on both assessments.

Thank you for bringing this to our attention.

Kind Regards,
The CareADHD Team

Rated 5 out of 5 stars

Great experience with CARE

Great experience with CARE, very fast from being referred to filling out questionnaires to appointment. Appointment was straightforward and easy to understand. Felt at ease throughout the whole assessment and was clearly given my results at the end of it. Definitely would recommend to anyone wanting to get an ADHD assessment.

October 6, 2026
Noodle (formerly Care ADHD) logo

Reply from Noodle (formerly Care ADHD)

Thank you so much for sharing your feedback.

We are delighted to hear that your experience was smooth and fast, from the initial paperwork through to your appointment. It is wonderful that you were made to feel comfortable during the assessment and that your results were communicated clearly. Your recommendation means a lot to us.

Warm Regards,
The CARE ADHD Team

Rated 5 out of 5 stars

Thank you Daniel & CARE ADHD

I previously left a review in relation to my experience with the referral/assessment process, however I just wanted to take the time to write a review relating to my experience with the titration process as I know it can be a daunting time for many patients following a recent ADHD diagnosis.

I have had the pleasure of dealing with Daniel Chalmers (prescriber), who has been incredible throughout the process so far. I am a couple of months in, and nearly settled on a long term dose which is something I never expected. Daniel is so informative, and he has helped me to make the appropriate decisions throughout the whole process - he has listened to my concerns as a patient, and adjusted my doses/provided advice and support throughout.

Daniel has genuinely made this process feel like a breeze, and I am so thankful for his support thus far. Thank you CARE ADHD & Daniel! Fab experience with this service I would recommend to anyone seeking out ADHD diagnosis and treatment.

October 6, 2026
Unprompted review
Noodle (formerly Care ADHD) logo

Reply from Noodle (formerly Care ADHD)

Thank you so much for taking the time to share your experience of the titration process. We’re delighted to hear that Daniel has made you feel listened to, supported and informed throughout your journey, and that you’re feeling close to settling on a long-term dose.

We’ll be sure to share your lovely feedback with Daniel. It’s wonderful to hear how positively he has contributed to your experience, and we wish you all the best as you continue your treatment journey.

Kind Regards,
The CARE ADHD Team

Rated 5 out of 5 stars

Fantastic

Fantastic, quick, thorough, friendly and professional service from the start and to date. still some involvement to go as i’m not finished but the experience has been very good so far.

October 6, 2026
Rated 5 out of 5 stars

IMRAN KHALID Titration 1st appointment

I’ve waited around 9 months to get to my titration point with CARE ADHD Imran Khalid was my prescriber and he was very informative and helpful and didn’t mind all the questions I had ! He listened to my main concerns and my lifestyle and has prescribed something to fit into my shifts. I know it’s a long wait but when you do speak to someone they are lovely.

October 5, 2026
Unprompted review
Rated 2 out of 5 stars

I do not recommend this company if you…

I do not recommend this company if you are hoping for titration.

My assessment and initial experience was very positive. I ha e been waiting for nearly 9 months for titration.... I am now into the 9th month of waiting for any information. They do not answer phones within 2 hours, and when they do it's to provide empty platitudes. The online chat service is terrible and again you usually wait over 1.5 hours and they either shut the chat before you are able to respond to them, or they offer no information or support. The company appears to be poorly ran, with no SLA's or care for individuals with ADHD. I would avoid using their services.

October 5, 2026
Unprompted review
Noodle (formerly Care ADHD) logo

Reply from Noodle (formerly Care ADHD)

Thank you for sharing your experience. We recognise how disappointing it is to have waited so long for an update, particularly when attempts to contact us have not provided the information or support you needed.

The process following diagnosis involves individual clinical reviews, which can take time, and high demand has placed significant pressure on our capacity. We are actively working to increase capacity and reduce current waiting times.

We also recognise your concerns about the time taken to reach our team and the quality of communication you have received.

We would welcome the opportunity to look into your individual case and understand what has happened. Please contact our Feedback and Resolutions team via https://www.careadhd.co.uk/feedback so we can review this directly.

Kind Regards,
The CARE ADHD Team

Rated 2 out of 5 stars

No regard for patient over-all wellbeing

At the beginning, everything seemed to be perfect, I was offered an assessment quickly but then it's what came afterward that has astounded me. I was given a diagnosis and was awaiting titration for which I was given a max waiting time for that to commence. I have since called twice and had no luck in getting any answers from the company. They recently sent out forms for me to complete in relation to titration, I did all these and then at the end It stated that the wait that I was told originally which was over 6 months ago started from the point I finished the forms despite me not receiving anything. Honestly, after my assessment and what I disclosed as my struggles, there is a complete lack of compassion and a complete disregard for the daily struggles of their patients, I have already started enquiries about changing right to choose providers after a diagnosis and I have been told this is possible.

October 5, 2026
Unprompted review
Noodle (formerly Care ADHD) logo

Reply from Noodle (formerly Care ADHD)

Thank you for sharing your experience. We’re pleased that you were able to access your assessment quickly, but we understand how frustrating it is to then face a long wait following your diagnosis.

We want to reassure you that we do care about each individual patient and understand the impact that waiting for treatment can have. The pathway following diagnosis is complex, as each patient needs to undergo appropriate clinical review before titration can begin, and this can take time. We are currently experiencing very high demand, which has also placed significant pressure on our capacity.

If you are struggling while waiting, we encourage you to speak with your GP. Where there is a clinical reason to do so, your GP can contact us to request that your case is reviewed for prioritisation as high risk.

We’re sorry that you have found it difficult to get clear answers when contacting us. We would like to look into your individual case and clarify your position on the pathway. Please contact our Feedback and Resolutions team via https://www.careadhd.co.uk/feedback so we can review this directly.

Kind Regards,
The CARE ADHD Team

Rated 1 out of 5 stars

Terrible Service | Lack Of Care

I got diagnosed in February and submitted my titration request form in march 7 months later im still yet to hear back from CARE ADHD despite sending several emails. When that didn’t work i tried to get through to them over the phone but had no luck with that either which is extremely disappointing.
I initially went with CARE ADHD because they were advertising wait times of around 2 weeks which I should have known was too good to be true. Soo far it’s been a nightmare and it’s seriously taking a toll on my mental health knowing that I am unable to get the help that I need. Up until now I’ve been very considerate and patient but the lack of communication is really concerning. It’s clear they don’t care for the patients.

I’m not too sure what to do at this point it’s affecting my performance at university and feel hopeless. I fear the only option I’m left with is to reach out to my Gp and get them to refer me to another provider.

October 5, 2026
Unprompted review
Noodle (formerly Care ADHD) logo

Reply from Noodle (formerly Care ADHD)

Thank you for taking the time to share your feedback. We're sorry to hear about your experience and the impact that the wait for treatment has had on you, particularly while managing your studies and wellbeing.

We understand how frustrating it can be to wait longer than expected following diagnosis, especially when you're actively seeking support and feel that communication has been limited. Due to the significant increase in demand for ADHD services, waiting times within our post-diagnosis pathway have unfortunately increased, and we recognise how difficult this can be for patients waiting to begin treatment.

We would like the opportunity to review your individual circumstances and look into the communication you've received. If you haven't already done so, please contact our Feedback & Resolutions Team via www.careadhd.co.uk/feedback. Once we receive your details, we can investigate your case and provide a more specific update.

Thank you again for sharing your experience.

Kind Regards,
The CareADHD Team

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Exceptional Support During ADHD…

⭐️⭐️⭐️⭐️⭐️ Exceptional Support During ADHD Titration

I received my ADHD titration care under Ash (Ashraf Danga), and I can’t recommend him highly enough. He was incredibly patient, supportive and understanding throughout the entire process.

Ash took the time to listen carefully, explain how each medication worked, and guide me safely through each adjustment. I never felt rushed during appointments and always felt heard and reassured.

His approach was both professional and genuinely caring, which made such a difference while navigating ADHD treatment and finding the right medication and dosage for me. Thanks to his guidance, I came away from titration feeling much more confident and informed about my treatment.

I’m very grateful for the support I received and would highly recommend Ash to anyone going through ADHD titration.

November 19, 2025
Unprompted review
Noodle (formerly Care ADHD) logo

Reply from Noodle (formerly Care ADHD)

Thank you for taking the time to share your experience.

We're delighted to hear about the positive support you received from Ash throughout your titration journey. It's wonderful to know that he took the time to listen, explain your treatment options clearly, and ensure you felt supported and reassured at every stage.

We'll be sure to pass your kind feedback on to Ash, who will be pleased to know the difference his care and guidance made to your experience.

Thank you for choosing CareADHD.

Kind Regards,
The CareADHD Team

Rated 5 out of 5 stars

Highly recommend

All through the process of diagnosis and obtaining medication, the staff at Care ADHD have been amazing particularly Zeeshan Iqbal, who has been understanding and patient and has replied very quickly to all of my emails and questions. The waiting lists are long everywhere you go but the communication and reassurance has been second to none. I have recommended Care ADHD to everyone I know who is waiting for a diagnosis

October 5, 2026
Unprompted review

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