Nook Saunas UK Reviews 

124
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 104 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated delivery team for their outstanding professionalism, exceptional efficiency, and genuinely helpful service throughout the entire journey. People consistently note that the home installation process is exceptionally fast, remarkably smooth, and completed without any unnecessary fuss, mess, or delay. Some reviewers were happy with the flexible rental choices and the straightforward purchasing process from the very beginning. Consumers also highlight that the high quality products heat up rapidly and provide a wonderfully relaxing daily wellness experience that everyone thoroughly enjoys using at home every single day.

What people talk about most

Staff

Clients share satisfaction with the staff, frequently noting that team members are extremely friendly,... See more

Service

People report positive experiences with service, expressing complete satisfaction regarding the quick and... See more

Product

Customers expressed great satisfaction with the product, highlighting that it is beautifully made, warms up... See more

User experience

Users describe positive interactions with user experience, highlighting how the ordering, delivery, and... See more

Delivery service

Consumers find delivery service to be positive, highlighting quick arrival times and friendly drivers.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I just wanted to say a big thank you for the fantastic service during your recent visit. Not only did you fix the issue with my sauna, but you also took the time to spot and sort out a couple of o... See more

Rated 5 out of 5 stars

Ive rented a sauna last year and bought one today and I got the same 5 star customer service..alot of companies need to take note. FIRSTLY you get communication with humans that answer text messages a... See more

Rated 5 out of 5 stars

Nook have been incredible from the start, delivered and installed perfectly when they said they would, it literally took 30 mins. Customer service has been amazing, they are super friendly and help wi... See more

Rated 5 out of 5 stars

Apart from the product, the main reason for the 5 star review was for the level of service. From placing the order, right through to installation everything gets great. Carl was fantastic and extremel... See more


Company details

Written by the company

Embrace the warmth. Elevate your wellness.


Contact info

4.9

Excellent

TrustScore 5 out of 5

124 reviews

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No recent history of asking for reviews

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4.9

All reviews

(124)

106 reviews in the last 12 months

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Rated 5 out of 5 stars

Easy purchase

Easy purchase, delivery good to organise and arrived on time. Installation by Terry and Ryan from Bristol was super quick and mess free!

May 6, 2026
Unprompted review
Rated 5 out of 5 stars

Ive rented a sauna last year and bought…

Ive rented a sauna last year and bought one today and I got the same 5 star customer service..alot of companies need to take note. FIRSTLY you get communication with humans that answer text messages and emails efficiently and really go above and beyond to be flexibile in their installations. The chaps jack and jamie installed the sauna very quickly and went through all the instructions. Used it today and I highly recommend the elite as it warms up quicker as has more panels look forward to health benefits

May 6, 2026
Unprompted review
Rated 5 out of 5 stars

Nook Saunas of Bristol really deliver…

We were so excited when the Bristol depot opened and we could order our Nook sauna. Terry & Ryan made a great job of getting it in and operational. Looking forward to many happy evenings soothing our aching joints

May 6, 2026
Unprompted review
Rated 5 out of 5 stars

Fabulous Sauna…

I ordered my nook sauna about 7 weeks ago, I received a message the week before delivery to ask if the date was convenient and then the night before delivery I had a message to inform of the eta. On the day of delivery I had a call to say the exact delivery time. The sauna was installed quickly and efficiently by Terry and Ryan, who delivered from the Bristol branch, very friendly and informative. Used the sauna this evening, absolutely love it. I bought the Nook Core 2 person.

April 29, 2026
Unprompted review
Rated 5 out of 5 stars

This is the Company you want to be getting your new sauna from.

Recently had a nook elete 1 man sauna of these guys,did all the research and nook kept coming up top everytime so decided to invest as part of my biohacking journey,really glad I did speedy service great communication and decent professional lads came to fit and set it all up ***** from me been in it nearly every night since installed,quality company.

April 22, 2026
Unprompted review
Rated 4 out of 5 stars

Terry and Ryan did a great job

Terry and Ryan did a swift and meticulous job fitting my sauna today. 5 stars for those guys they were great and gave me a fab demonstration of all the workings and features.
I originally ordered on 19th March so the only reason I am giving 4 stars overall is the length of time it took although I am aware now they have only just set up in Bristol.

April 29, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent
Researched for ages before finally buying the nook sauna. Terry and Ryan from Bristol arrived and installed it in record time and Showed me how to use it. Smells beautiful and looking forward to all the health benefits.

April 29, 2026
Unprompted review
Rated 5 out of 5 stars

Nook elite 2 person sauna

After looking into infrared saunas for over a year we decided on the Nook Elite 2 person sauna when we found out they now have a location in Bristol. Placed the order on 31st March and it was delivered today 23rd April.
The Bristol delivery team, Terry and Luke were brilliant. I was kept up to date with delivery times and a phone call when they were en route. They fitted the sauna upstairs in the spare bedroom which wasn’t the easiest. I was shown how to use the controls and given advice on cleaning and protecting the sauna. The sauna looks amazing and I am very happy with my purchase. Would highly recommend Nook if you’re looking into an infrared sauna.

April 23, 2026
Unprompted review
Rated 5 out of 5 stars

Recently had a 3 person Elite sauna…

Recently had a 3 person Elite sauna delivered and installed and I have to say from booking through to delivery this company is first class! Sauna works amazingly well and the fitting was clean and efficient with all rubbish taken away. I can honestly say this sauna has changed my life and helped immensely with my recovery after training and just overall wellbeing and relaxation.

April 3, 2026
Unprompted review
Rated 5 out of 5 stars

Carl set up our Nook sauna in our Chislehurst…

Carl set up our Nook in our Chislehurst garden. What an absolute pleasure he was to be around. My wife said he was so approachable and professional - knew the product like the back of his hand.
We have had the sauna a while now and we use it every single day.
Thank you Nook and Carl 😎

March 6, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service. I had a fault which was fixed quickly and received a free gift. When it came to the end of my contract the Company could have insisted that I pay for the sauna but instead they waived any entitlement to payment. Oh and the product is great too !

March 24, 2026
Unprompted review
Rated 5 out of 5 stars

Dont Worry About Communication!!

I had been searching for Infrared Sauna for a while and came across the Nook Ultra and thought look much more classy the other models I had seen. AU reviews outstanding but few UK and some communication bad reviews. Communication was great from the start Billy was extremely helpful and Henry & Nathan the installation engineers very professional and polite. Nicely made sauna and very happy make an amazing start to the day! Thank you

March 17, 2026
Unprompted review
Rated 5 out of 5 stars

Worth every penny

A neighbour got one and I was so impressed I contacted the company- they couldn't deliver to Devon, but were happy to agree an arrangement for me to collect from Kent. I brought it home and was able to put it really easily together(with a friend) in just over an hour. It is wonderful. Now part of our lives, always used after gym sessions, and very beneficial for my wife who has major heath problems. Worth every penny!

February 18, 2026
Unprompted review

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