Nook Saunas Reviews 685

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 474 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for its excellent quality, ease of use, and the positive impact it has on their well-being. Many people highlight the seamless delivery and installation process, often noting the efficiency and professionalism of the staff. The customer service is frequently commended for being helpful, communicative, and accommodating throughout the entire purchasing journey. However, some people were dissatisfied with significant issues related to delivery and communication, particularly concerning the UK operations. These customers reported repeated missed deliveries, last-minute changes, and a lack of responsiveness, leading to a genuinely frustrating experience.

What people talk about most

Product

People report positive experiences with the product. Customers are consistently satisfied with the quality,... See more

Staff

Consumers consistently find staff to be positive, helpful, and professional. Many reviewers praise the... See more

Service

Reviewers highlight positive aspects of service, consistently praising the exceptional customer service,... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the efficiency and professionalism... See more

User experience

Users describe positive interactions with the overall user experience. Customers consistently praise the easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Such an easy and stress free purchase. Delivery & installment was flawless; the guys communicated their arrival time beforehand, arrived punctually, were polite, helpful, respectful and quick. Even... See more

Rated 5 out of 5 stars

From the ordering to the end product, I couldn’t be happier. I’ve worked around infrared & Chromotherapy products so did a lot of research before deciding on Nook. It arrived 2 weeks earlier than exp... See more

Rated 5 out of 5 stars

After plenty of research we went with the Nook Elite 3 person model. We couldn’t be happier. From the initial customer service, to delivery and installation, all aspects from the Nook team were first... See more

Rated 5 out of 5 stars

I visit wet saunas and infrared saunas regularly and we are very impressed with ours. I set it pre run when it reads 13 degrees. After an hour I’m back and it’s at 60 plus degrees and I’m sweating im... See more


Company details

  1. Sauna

Written by the company

Embrace the warmth. Elevate your wellness.


Contact info

4.9

Excellent

TrustScore 5 out of 5

685 reviews

5-star
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1-star

Replied to 66% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Loving our Sauna experience!

Buying a Nook Sauna was one of the best decision I've ever made!
Absolutely loving the fact that I have my own clean & exclusive sauna experience, in the comfort of my house instead of driving to the gym!
Right from ordering it to getting it delivered was a smooth experience.
I did not expect the installation
to be completed in less than an hour.
Satisfied in every aspect and will surely recommend Nook to family and friends.

January 2, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding quality and service, from a wellness professional

After 30 years in the wellness industry, I don’t say this lightly, Nook Saunas is exceptional.

The product itself is beautiful, high quality and thoughtfully designed, but what truly sets Nook apart is their faultless, genuinely caring customer service, which feels incredibly rare these days. Every interaction with the team was seamless. From delivery and installation, to a guided lesson with practical tips for use, right through to all packaging and rubbish being removed.

Nothing felt rushed, nothing overlooked, and everything was handled with professionalism and care. You can feel that this is a company that truly stands behind what they create.

I am absolutely thrilled to have found Nook and could not recommend them more highly.

January 6, 2026
Unprompted review
Rated 5 out of 5 stars

From purchasing through to installation…

From purchasing through to installation the team at Nook were always keeping us updated on when we should expect our delivery and the installation was quick and seamless. We have had many saunas already and are excited to have many years of saunas ahead of us thanks to Nook! Shout out to Carolin who has been incredible to deal with, even checking in a week later to make sure we were happy with our sauna and answering our last minute questions. Would definitely recommend Nook for those looking for a quality sauna and great customer service.

January 12, 2026
Unprompted review
Rated 5 out of 5 stars

My Favourite End-of-Day Wellness Ritual

We first experienced an infrared sauna at an Airbnb in Europe two years ago, and it left a lasting impression. Since then, my husband has spent a lot of time researching saunas, and we eventually chose the Nook Core (2 person). Our sauna arrived on 2 January, and I’ve been using it almost daily ever since. Listening to audiobooks via Bluetooth has become my favourite way to unwind, relax, and detox at the end of the day.

January 2, 2026
Unprompted review
Rated 5 out of 5 stars

So far so amazing

So far so amazing! From purchase with Black Friday super sale plus an influencer discount code right through to install I couldn’t ask for more. The team at NOOK have delivered and I’m truly impressed.

December 30, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing experience

Amazing experience! Got our sauna delivered and installed on New Year’s Eve. We absolutely love it. Amazing customer service. Thank you so much

January 1, 2026
Unprompted review
Rated 5 out of 5 stars

Couldn't ask for a better experience

We ordered our sauna on pre-order and the team were excellent, keeping us in the loop with expected delivery and install updates. They were flexible in their scheduling and the delivery/install team were timely, friendly and efficient. The install team tested the sauna to demonstrate and noticed that one of the lights wasn't working and quickly rectified the issue on the spot. Top notch customer service all around!

December 29, 2025
Unprompted review
Rated 5 out of 5 stars

Service was totally the best…

Service was totally the best I’ve ever had. Delivered before due date in the hills of Perth. They set up my machine gave me all the information I questioned plus sent me sites to look at. Sat on the fence for a while and now wish I acted sooner. They kept in contact with me from the day of purchase to after my usages. Absolutely loved my experience with nook sauna personal and sauna. Recommend to everyone.

December 30, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service and product!!

The sauna is amazing! The service has been incredible. I couldn't fault anything!! I would be recommending your company to anyone and everyone and the product is beyond expectation, high end, easy to use, luxurious finishes and just feels expensive!

December 30, 2025
Unprompted review
Rated 5 out of 5 stars

My Nook Sauna 2 person Elite was…

My Nook Sauna 2 person Elite was delivered 2 weeks ago with no dramas and set up beautifully, the team were professional and most informative. I am using my Nook Sauna very often and its just fantastic. I Bluetooth my phone in there and just relax & listen to music while relaxing & getting all the benefits that saunas provide. Thanks guys im most happy and would recommend Nook to anyone.

December 29, 2025
Unprompted review
Rated 5 out of 5 stars

Very happy customer

Everything was so easy! From the initial order to installation, Our experience was excellent.
We picked up our sauna from the warehouse ( we live on the far sth coast of NSW) and installed it ourselves. Installing it was surprisingly simple, everything just clicks together, We then plugged it in and it’s ready to use. Talk about user friendly! We would highly recommend using NOOK if you are considering a sauna. It’s plug and play!

January 5, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Sauna, Amazing Customer Service

We’d been talking about getting a sauna for a long time after reading so much about the medical benefits. I have some heart and autoimmune issues, and my husband has a history of sporting and concussion-related injuries after a career in the AFL. Having just bought a house, a sauna felt like a huge luxury, especially given how expensive they usually are.

Then I found Nook.

The reviews were outstanding, and the product specs were excellent, genuinely comparable to other brands costing far more. So we decided to take a punt..Best decision ever!!

From purchase through to delivery and installation, the experience was seamless. Communication was fantastic, everyone we dealt with was so lovely, and our installer was an absolute legend, patiently answering my little boys’ 500 questions while building our unit.

We’ve used the sauna every night since. We’re getting the deepest, best sleeps and I’ve definitely noticed an improvement in my joint pain. But most of all, as two full-time working parents with young kids, it’s become a really special 20–30 minutes each day to slow down, chat and spend time together.

My parents bought a sauna from another company just before we did - at four times the price.. my dad admitted he felt a bit silly because our Nook sauna is just as good / if not the same. My in-laws from country SA stayed with us over Christmas and loved it so much they’re now buying one too.

10/10. We absolutely love Nook. Definitely worth the small investment for our health and well-being.

October 20, 2025
Unprompted review
Rated 5 out of 5 stars

Loving the Nook sauna

Loving the Nook sauna, Carolin was fantastic and the delivery was great and the service outstanding
Put together in 20 minutes and all boxes taken away
Very happy customer

January 5, 2026
Unprompted review
Rated 5 out of 5 stars

Nook sauna

All the staff were very friendly and helpful. Always answered any questions. The instillation was fast and the guys were great, they took all the rubbish and ran us through how to use the Sauna.
They told us we could call any time with any questions.
I have told all my family and friends about Nook.
I love my sauna.

January 1, 2026
Unprompted review
Rated 5 out of 5 stars

10 out of 10 service!

If I could give 10 stars, I would. Nook is by far the best with their customer service and their product is amazing.
The most stress free order, appointment setting, delivery and installation.
Thank you Nook!! Great experience!

December 23, 2025
Unprompted review

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