Nook Saunas Reviews 685

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 474 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for its excellent quality, ease of use, and the positive impact it has on their well-being. Many people highlight the seamless delivery and installation process, often noting the efficiency and professionalism of the staff. The customer service is frequently commended for being helpful, communicative, and accommodating throughout the entire purchasing journey. However, some people were dissatisfied with significant issues related to delivery and communication, particularly concerning the UK operations. These customers reported repeated missed deliveries, last-minute changes, and a lack of responsiveness, leading to a genuinely frustrating experience.

What people talk about most

Product

People report positive experiences with the product. Customers are consistently satisfied with the quality,... See more

Staff

Consumers consistently find staff to be positive, helpful, and professional. Many reviewers praise the... See more

Service

Reviewers highlight positive aspects of service, consistently praising the exceptional customer service,... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the efficiency and professionalism... See more

User experience

Users describe positive interactions with the overall user experience. Customers consistently praise the easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Such an easy and stress free purchase. Delivery & installment was flawless; the guys communicated their arrival time beforehand, arrived punctually, were polite, helpful, respectful and quick. Even... See more

Rated 5 out of 5 stars

From the ordering to the end product, I couldn’t be happier. I’ve worked around infrared & Chromotherapy products so did a lot of research before deciding on Nook. It arrived 2 weeks earlier than exp... See more

Rated 5 out of 5 stars

After plenty of research we went with the Nook Elite 3 person model. We couldn’t be happier. From the initial customer service, to delivery and installation, all aspects from the Nook team were first... See more

Rated 5 out of 5 stars

I visit wet saunas and infrared saunas regularly and we are very impressed with ours. I set it pre run when it reads 13 degrees. After an hour I’m back and it’s at 60 plus degrees and I’m sweating im... See more


Company details

  1. Sauna

Written by the company

Embrace the warmth. Elevate your wellness.


Contact info

4.9

Excellent

TrustScore 5 out of 5

685 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

An easy and great experience

An easy experience from purchase, delivery communication, then install. Clear and frequent coms for delivery and install took less than an hour. Amazing product which we’re easily getting return on investment.

January 14, 2026
Unprompted review
Rated 5 out of 5 stars

Nook 2 person sauna.. amazing

I recently purchased a 2 person sauna from nook, I loved at all the brands and read all the reviews..I was initially after just a 1 person but nook had a great deal in at the time and were so helpful..no question was to hard and they gave me the time followed up and were just so great. It was the time they gave me to make me feel like a valued customer which made to choose this company.. I heavily compared the top brand saunas but the customer service wasn't as good for me.. nook know their product knowledge. Highly recommend these saunas ..love it and customer service so helpful. Sauna is truly amazing ur whole family love it. Sleeping better..kids behaviour even improving and skin condition clearing, joint paint easing. Do yourself favour invest in a nook sauna.

January 14, 2026
Unprompted review
Rated 5 out of 5 stars

Loving our nook sauna

Loving our nook sauna! Have had it just over a week and been in it every day. Easy company to deal with all installed and delivered. 10/10 experience from start to finish. Highly recommend.

January 13, 2026
Unprompted review
Rated 5 out of 5 stars

Best thing ever

We are loving our new Nook sauna and have used it most days since we got it. The service and set up have been amazing - efficient, professional and great communication throughout. It’s also very easy to use, heats up quickly and fits in the room perfectly. Loving the LED lights and Bluetooth connectivity also. Highly recommended.

January 12, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent product and service!

From ordering to delivery and install their customer service was professional, friendly and prompt. The SA delivery team was amazing, having the sauna delivered and installed in 30mins. They ran me through the sauna’s operations and I was ready to go!
I love this product! It is both beautiful to look at and my family and I are enjoying all the benefits of using this infrared sauna. I highly recommend Nook saunas for their high quality product and customer service!

January 21, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely faultless from start to…

Absolutely faultless from start to finish! Communication was consistent and helpful and the finished product is amazing - we couldn’t be happier! Would recommend Nook saunas to anyone!

January 13, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service and sauna

Excellent customer service and incredible sauna. We have been thoroughly enjoying our sauna everyday, it has been great and very easy to use. The delivery and set up was amazing and the team have been so lovely to deal with. Couldn’t recommend enough!

January 19, 2026
Unprompted review
Rated 5 out of 5 stars

We are very happy with our Nook 2…

We are very happy with our Nook 2 person elite sauna. The service was unbelievable, delivered and installed quickly and efficiently on Christmas Eve! The guys that set it up were great and showed us how to use it. I would highly recommend Nook saunas to anyone looking to get a sauna!!

December 24, 2025
Unprompted review
Rated 4 out of 5 stars

So glad I purchased the Nook Sauna

Really happy with my sauna. The quality and description is exactly as described and pictured on the website. The delivery was a little delayed due to Xmas but installation was quick. The sauna is easy to use and I'm loving the benefits of it.

January 7, 2026
Unprompted review
Rated 5 out of 5 stars

Love my nook

Love my nook, best purchase I have ever made !!!!
Great customer service
Great product
Installation and delivery was a pleasant experience, the boys were very professional and friendly
If you’re thinking about buying one DO IT !!!!!!

January 6, 2026
Unprompted review
Rated 5 out of 5 stars

Nook Elite Sauna

The whole family love our Nook Elite sauna. It’s a quality product and delivers bang for buck.

The customer service team are great to deal with and respond to queries in timely fashion. I recommend Nook Saunas for anyone interested in purchasing one.

January 14, 2026
Unprompted review
Rated 5 out of 5 stars

I am so happy with every aspect of…

I am so happy with every aspect of purchasing my sauna through Nook. From my initial questions right through to the delivery and installation I have been amazed at their exceptional customer service, genuine care and regular communication. The installation was so efficient and I was given all the information needed to get the sauna going right away. The quality of the sauna is amazing! The features are excellent, from the chromatography to the Bluetooth speakers and having a control panel inside and outside is really helpful. Thank you so much to the team! I am so happy I went with Nook!

January 14, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look