Nook Saunas Reviews 685

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 474 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for its excellent quality, ease of use, and the positive impact it has on their well-being. Many people highlight the seamless delivery and installation process, often noting the efficiency and professionalism of the staff. The customer service is frequently commended for being helpful, communicative, and accommodating throughout the entire purchasing journey. However, some people were dissatisfied with significant issues related to delivery and communication, particularly concerning the UK operations. These customers reported repeated missed deliveries, last-minute changes, and a lack of responsiveness, leading to a genuinely frustrating experience.

What people talk about most

Product

People report positive experiences with the product. Customers are consistently satisfied with the quality,... See more

Staff

Consumers consistently find staff to be positive, helpful, and professional. Many reviewers praise the... See more

Service

Reviewers highlight positive aspects of service, consistently praising the exceptional customer service,... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the efficiency and professionalism... See more

User experience

Users describe positive interactions with the overall user experience. Customers consistently praise the easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Such an easy and stress free purchase. Delivery & installment was flawless; the guys communicated their arrival time beforehand, arrived punctually, were polite, helpful, respectful and quick. Even... See more

Rated 5 out of 5 stars

From the ordering to the end product, I couldn’t be happier. I’ve worked around infrared & Chromotherapy products so did a lot of research before deciding on Nook. It arrived 2 weeks earlier than exp... See more

Rated 5 out of 5 stars

After plenty of research we went with the Nook Elite 3 person model. We couldn’t be happier. From the initial customer service, to delivery and installation, all aspects from the Nook team were first... See more

Rated 5 out of 5 stars

I visit wet saunas and infrared saunas regularly and we are very impressed with ours. I set it pre run when it reads 13 degrees. After an hour I’m back and it’s at 60 plus degrees and I’m sweating im... See more


Company details

  1. Sauna

Written by the company

Embrace the warmth. Elevate your wellness.


Contact info

4.9

Excellent

TrustScore 5 out of 5

685 reviews

5-star
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1-star

Replied to 66% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Wonderful service.

The sauna is wonderful, we are really enjoying it. The process from ordering to instillation was smooth and we were kept informed. The men that came and installed it were punctual, friendly and they made sure we were shown how to use the sauna and keep it well maintained. They took all the packing away as well. They follow up a week or so afterwards to check you are happy or need any additional advice.

February 18, 2026
Unprompted review
Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish. We are very happy with our double sauna. All concerned were very polite, prompt and helpful. This is the second one the family has bought from Nook. No need to go anywhere else.

February 19, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent personalised customer…

Excellent personalised customer service. The team answered all my queries and confirmed the tight space I had for the sauna was appropriate. Delivery and installation was seamless.
We were in two minds about a traditional versus Infrared, but we love the 2 person Nook infrared sauna we went with. Really gets a good sweat on! Very happy

February 26, 2026
Unprompted review
Rated 5 out of 5 stars

After doing the research on which sauna…

After doing the research on which sauna was best for me, my purchasing and after purchasing experiences confirmed I had selected well. Great communication, the installation guy was great and took the time to explain everything and I’ve even had a check up a week post sauna delivery to make sure everything is working and to see if o had any feedback. Can’t fault the process and am glad I went with a nook sauna.

February 17, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service!

Books service was fantastic!!
Set realistic delivery dates, delivery and install included (if in area).
Was competitively priced.
We are loving the sauna, the quality is amazing!

February 23, 2026
Unprompted review
Rated 5 out of 5 stars

We love our Elite Nook

We love our Elite Nook! We researched plenty before purchasing ando Nook delivered and installed within days! We were so happy with how easy it was. We use it several times a week and could not be happier!

February 3, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding customer service from Nook

The Nook Sauna is fantastic - exactly as described and already well used.
The customer service is fantastic - great communication and information provided, delivery and set up smooth and fast, with all rubbish taken away and all features of the sauna run through after set up. Would definitely recommend!

February 21, 2026
Unprompted review
Rated 5 out of 5 stars

From the ordering to the end product

From the ordering to the end product, I couldn’t be happier. I’ve worked around infrared & Chromotherapy products so did a lot of research before deciding on Nook. It arrived 2 weeks earlier than expected & the boys were great doing the install, explained everything.
Only been installed for a week but I’m already feeling the benefits (for me it was joint stiffness) blood pressure has also gone down. Haven’t had a migraine this week either.

February 19, 2026
Unprompted review
Rated 5 out of 5 stars

Have only good things to say about the…

Have only good things to say about the Nook sauna and the team. Purchasing and liaison was easy. They were friendly, accommodating of my requirements and answered questions. The installation guys were professional and efficient. They installed quickly and cleaned up after themselves. They also explained how to use it and gave some tips. The Sauna itself is wonderful and so easy to use. I can play my meditation music through Blue-tooth, with a choice of lights and levels of heat. I thoroughly recommend.

February 18, 2026
Unprompted review
Rated 5 out of 5 stars

Best customer experience

Really impressed with Nook sauna. The customer experience is fantastic from start to finish & after delivery follow up.
Sauna is great - I can highly recommend the product & the service.

February 10, 2026
Unprompted review
Rated 5 out of 5 stars

Great product

Great product, very fast turnaround time, they assembled and position the sauna in place, showed us how to use it and took all the rubbish away, all within 30 minutes.

February 9, 2026
Unprompted review
Rated 5 out of 5 stars

Flawless

From initial contact via email with questions regarding the best sauna for our family to the ordering and installation process Nook were flawless. Absolutely amazing experience throughout. Highly recommend Nook to anyone that is seriously interested in a fantastic product without the stress.

February 8, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding customer service and the…

Outstanding customer service and then tie this into the great product and you have a winning solution. Used the sauna most days since I got it and only have positive comments about it. A huge shout out to the guys that installed it, they were brilliant, thanks for an overall excellent experience.

January 30, 2026
Unprompted review
Rated 5 out of 5 stars

We have only had our Nook sauna one…

We have only had our Nook sauna one week and it is amazing. Customer service was excellent. Delivery and installation by the lovely guys they set it up and even took all the rubbish away.
We are an active family and you use this for recovery and we are having the best nights sleep also.
We love the Bluetooth radio speaker.
Highly recommend Nook saunas.

February 6, 2026
Unprompted review

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