Noons UK Reviews 74

TrustScore 3.5 out of 5

3.5

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Rated 3 out of 5 stars

1st purchase via Etsy cost £8.99 inc postage, 2nd purchase of identical item, direct from Noons cost £10.98, 15% discount code sent with 1st order wouldn't work, couldn't order via Etsy as Noons were... See more

Company replied

Rated 5 out of 5 stars

A brilliant company. Easy to navigate website, prompt delivery, beautiful item, photo images are so clear. I have used it 3 times to make personalised shin pads for my son and his friends and they abs... See more

Company replied

Rated 1 out of 5 stars

Never received the goods, had no reply to my email asking where these were, am now seeking to recover my payment

Rated 5 out of 5 stars

First time I have used Noons, have to say they are excellent. I emailed them after I had placed my order because I wanted to amend my personalised names that I had chosen and they promptly replied an... See more

Company replied

Company details

  1. Gift Shop

Written by the company

We are based in Walsall, where all of our gifts are handcrafted or personalised in our small workshop. We specialise in creating unique personalised gifts for you and your loved ones that can not be found on the high street. Please enjoy shopping with us and please visit our website for more exclusive gifts.


Contact info

3.5

Average

TrustScore 3.5 out of 5

74 reviews

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Rated 5 out of 5 stars

Great service, Great Item

Great service, quick delivery and excellent communication. Ordered a bespoke mug and was exactly what I wanted

Thanks

February 22, 2023
Unprompted review
Noons UK logo

Reply from Noons UK

Thank you so much for your review Claire, I'm glad you liked your order :)

Rated 5 out of 5 stars

Great gift idea

Easy to order and arrived on time.

February 16, 2023
Noons UK logo

Reply from Noons UK

Thank you for your feedback, I'm glad that you found it really easy to order and hope you enjoyed your item.

Rated 1 out of 5 stars

Rubbish customer service

Rubbish customer service. I checked that the goods were available and could be delivered in the time frame required. Goods haven't arrived yet and no communication from the supplier despite numerous requests for info or a refund.

December 1, 2022
Noons UK logo

Reply from Noons UK

Hi Greg, I do apologise you've had a poor experience with us. I can see that you have received a refund and if there are any other issues please contact me.

Rated 5 out of 5 stars

Absolutely brilliant

Absolutely brilliant
I had never heard of this website before, googled personalised boot bag and this site had a great choice and the best prices so took a chance.

The personalised bag and bottle holder arrived the next day and the quality is awesome. I have saved this website to my favourites and will be back.

Thank you

December 9, 2022
Noons UK logo

Reply from Noons UK

Thank you so much for your review. In today's world it's difficult to know what is 'real' and what isn't so we appreciate that you took a chance with us and you can see it paid off. We are turning one customer at a time :)

Rated 3 out of 5 stars

1st purchase via Etsy cost £8.99 inc…

1st purchase via Etsy cost £8.99 inc postage, 2nd purchase of identical item, direct from Noons cost £10.98, 15% discount code sent with 1st order wouldn't work, couldn't order via Etsy as Noons were taking a break, Noons did not respond to my email regarding discount code not working, despite acknowledging receipt of email. Happy with mug though.

December 1, 2022
Noons UK logo

Reply from Noons UK

Hi Raymond, I do apologise for a bit of a rough experience. Please contact me and I’ll reimburse you with the difference.

Rated 5 out of 5 stars

Ordered football bag and water bottle…

Ordered football bag and water bottle with name on. Was amazed it arrived next day very good quality and looks a lot more expensive than it was would definitely recommend

November 11, 2022
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Reply from Noons UK

Hi Judith, thank you for your review. We really appreciate it.

Rated 5 out of 5 stars

So good I’ve bought three!

So far I’ve bought three personalised sleep Ts as Christmas gifts for family. They are really lovely - sizing, material quality and personalisation are great. Very happy

November 7, 2022
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Reply from Noons UK

Thank you for such a lovely review and I'm so glad you have returned to purchase again.

Rated 5 out of 5 stars

Personalised make-up bag

Personalised make-up bag. So pleased I bought a second one. Good quality product and fast delivery.

October 16, 2022
Noons UK logo

Reply from Noons UK

Hi, thank you for your review and ordering from us not once but two times! Existing and returning customers are key to our business and we hope to see you return again soon.

Rated 1 out of 5 stars

Avoid this company!!

Received an email to say order dispatched. 11 days later I emailed to say nothing had been received. I had a response from Mark on the same day saying he would chase it up. 8 days later I had still heard nothing and so contacted them again to request a refund. They arent responding to my emails so I am now seeking legal advice to get my money. Do not touch this company, absolutely shocking!!

October 13, 2022
Unprompted review
Noons UK logo

Reply from Noons UK

I’m so sorry that you haven’t had the best of experiences with our small business. Please get in touch so we can resolve this for you.

Rated 1 out of 5 stars

Never received item or response from…

Never received item or response from company

September 23, 2022
Noons UK logo

Reply from Noons UK

Hi Neil, I’m sorry that you haven’t received your item as of yet. From what I can see your order is due to be delivered Monday / Tuesday at the latest. It is currently with Royal Mail.

Rated 1 out of 5 stars

Item not received

Unfortunately I have not received the item. Tracking number provided for Hermes/Evri but their website just says carrier receipt on 1st September. It was due for delivery at the latest by 7th September but as at 13th September not received.

28/09/22 Still not received. Had email from Mark at Noons offering a replacement but having accepted that offer, still nothing at all.

September 13, 2022
Unprompted review
Noons UK logo

Reply from Noons UK

Hi Jayne, I'm so sorry to hear you've not received your order. We are moving away from Evri as our courier service. I hope this has now been rectified.

Rated 1 out of 5 stars

Don’t bother!

Hadn’t received my item nearly 2 weeks after ordering it even though it says it you’ll get the item within 2 days of purchasing. When i emailed to query this they told me it was shipped but didn’t give me any shipping updates or even a notification that it had been shipped and no tracking number. Reassured me it would come in time but when it still hadn’t come by the date they said it would they no longer respond to any emails. Spent money on an item i still haven’t received weeks later which was a birthday present. Shocking customer service.

August 18, 2022
Unprompted review
Noons UK logo

Reply from Noons UK

Hi Amber, I'm so sorry to hear you've had such a bad experience. As a small family business we really want to make sure you receive your order in a timely manner. Please contact us at support@noons.co.uk or call 01215171317 so I can rectify your issue.

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