Product has been used to replace Particle… The website is terrible so that you can pause of cancel but can’t pull an order forward… The phone system whether you pick 1or 2, ultimately hangs... See more
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Review summary
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Reviews shaping this summary
I’m very disappointed that in order to try your product I need to sign on for automatic re shipping ! OR pay and inflated price ! Not being kind to potential new customers ….
Company replied
This stuff really works, had my hair dyed at the end of April 2026 when I went back June 2026my hair dresser could not believe how thick my hair was, so happy for me took down the product name and... See more
Company replied
The agent Jeannie, who I was blessed to have ordered with, is definitely, an asset in every way to your company! She was professional, very knowledgeable, answed, with patience,kindness , and knowled... See more
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Company details
Written by the company
Welcome to NoorHair, the world's hardest working hair care brand dedicated to helping you achieve the hair you deserve. We understand the importance of having thick, youthful hair, and that's why we put in the hard work for you. Our team scours the globe to source time-tested hair growth ingredients, ensuring you get the best results without any hassle. Our mission is simple: to strengthen your hair, stimulate healthy growth, and minimize breakage. We've formulated the perfect mix of full-spectrum vitamins and minerals that have been tried and tested over time to support the growth of your thick, full hair. At NoorHair, we prioritize your hair and health above all else. Our super ingredients, sourced from around the world, revitalize your hair's strength from the inside out. Our powerful and proprietary combinations support your hair's complete growth cycle, and we stand by our claims with a 100% money-back guarantee. Your satisfaction is our priority, and each order is backed by an unconditional 180-day guarantee, so you can try Noor risk-free. We are committed to continuous learning and research to bring you high-quality ingredients, products, and vitamins that are not only effective but also great tasting. Experience the growth of exotic hair with our products. Join the NoorHair family today and witness the transformation of your hair.
Contact info
7901 4th St N, STE 15541, 33702, St. Petersburg, United States
- (510) 605-3796
- support@noorhairofficial.com
- noorhairofficial.com
3.4
Average
979 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
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Reply from Noor Hair
Hi Karen,
We’re sorry to hear that the product did not meet your expectations.
To address your concerns, we have gone ahead and canceled your subscription immediately to prevent any future charges.
If you would like to discuss return options or receive assistance with your order, our support team will be happy to help. Please send us an email at support@noorhairofficial.com with "Trustpilot-Alexa" in the subject line so I can personally assist you further.
Thank you for your feedback and for giving our product a try.
Product has been used to replace…
Product has been used to replace Particle…
The website is terrible so that you can pause of cancel but can’t pull an order forward…
The phone system whether you pick 1or 2, ultimately hangs up on you…
Get those things fixed please…
June 24, 2026
Reply from Noor Hair
Hi Charle,
Thank you for taking the time to share your feedback and for choosing our product.
We're glad to hear that you've been using our product as a replacement for another brand. We also appreciate your honest comments about your experience with our website and phone support.
We're sorry to hear that you found it difficult to manage your order and that you were unable to bring a shipment forward. We also apologize for the frustration you experienced with our phone system. Your feedback regarding both the website functionality and phone support is valuable, and we will share it with our team as we continue working to improve the customer experience.
Thank you again for your suggestions—they help us identify areas where we can do better.
This is my regular subscription…
This is my regular subscription shipment. Love the product and on time shipping.
June 22, 2026
Reply from Noor Hair
Dear JC,
Thank you so much for your feedback!
We’re delighted to hear that you love the product and that your regular subscription shipment arrived on time. Providing reliable service and a smooth subscription experience is very important to us.
Thank you for your continued trust and support of Noor Hair Official. We truly appreciate having you as a valued customer! 💕
Shipping to incorrect address!!!!
June 27, 2026
Reply from Noor Hair
Hi Joan,
We’re sorry to hear about the issue with your shipment and understand your concern about the order being delivered to the wrong address.
Please note that our order process is fully automated, and the shipping address entered during checkout is used directly to generate the shipping label. To protect customer privacy and ensure order accuracy, we do not manually review or modify customer-provided shipping information.
We have sent you a follow-up email so we can review your order details and assist you further in resolving this matter.
Thank you for bringing this to our attention.
My hairdresser noticed the difference…
My hairdresser noticed the difference in my hair.
I see and feel the difference.
June 27, 2026
Reply from Noor Hair
Dear Lynne,
Thank you so much for sharing your experience!
We’re thrilled to hear that both you and your hairdresser have noticed a difference in your hair while using the Menobalance Bundle. Knowing that you can see and feel the improvement is wonderful feedback and means a great deal to us.
Thank you for your trust and support of Noor Hair Official. We’re honored to be part of your hair journey and wish you continued success!
Your company sucks
Your company sucks. You have all my order mixed up and charged me for 3 items I didn't order. I Cancelled my subscription and they charged my account and sent anyway
June 7, 2026
Reply from Noor Hair
Hi Linda,
We’re sorry to hear about your experience and understand how frustrating this situation must be.
We sincerely apologize for the confusion regarding your order and the charges on your account. We would like the opportunity to review everything with you and ensure your concerns are properly addressed.
To assist you as quickly as possible, a member of our support team will contact you directly to review your account, clarify the order details, and help resolve this matter.
Thank you for bringing this to our attention. We appreciate the opportunity to make this right.
I would have given a 5 star but have…
I would have given a 5 star but have not received any response on the previous emails sent .
June 26, 2026
Reply from Noor Hair
Hi Joyce,
Thank you for your feedback and for your positive rating.
We’re sorry to hear that you did not receive a response to your previous emails. That is not the experience we want our customers to have, and we apologize for any frustration this may have caused.
We would appreciate the opportunity to assist you. Please send us another email at support@noorhairofficial.com with "Trustpilot-Alexa" in the subject line so I can personally review your inquiry and help resolve it as quickly as possible.
Thank you again for your support, and we look forward to assisting you.
Nick was so good he solved my problem…
Nick was so good he solved my problem with no hassels very very happy with your company. I would recommend it to any one thank you so much
June 23, 2026
Unprompted review
Reply from Noor Hair
Hi Joy,
We’re delighted to hear that Nick was able to resolve your issue quickly and without any hassle. We’ll be sure to share your kind words with him—he’ll be thrilled to know he made such a positive impact.
We’re also grateful for your recommendation and are so happy to know you’ve had such a positive experience with Noor Hair Official.
Thank you for your trust and support!
I've had the pleasure of consistently…
I'\nVe had the pleasure of consistently using your product for more than six months. I wear my hair natural , and no chemicals allowed at your product has grown here from half inch to approximately fourteen inches long. Everyone asked what product I'm using. I just send them a pic of your product. The wonder growth and the rosemary oil work very well for my hair and I will continue to use them.
October 1, 2025
Unprompted review
Reply from Noor Hair
Hello Gwen,
Thank you so much for sharing your wonderful experience!
We’re thrilled to hear about your amazing results after more than six months of using our products. It’s incredible to know that your natural hair has grown from about half an inch to approximately fourteen inches while using the Wonder Growth products and Rosemary Oil. Hearing that others are noticing your progress and asking what you’re using is truly rewarding.
We’re also honored that you’ve been recommending Noor Hair Official by sharing our products with others. Your trust and support mean so much to us.
Thank you for being a valued member of the Noor Hair Official family. We wish you continued success on your healthy hair journey! 💕
Unhappy that you send products without…
Unhappy that you send products without advance notification, this allows no chance to refuse shipment. Sorry, too busy to keep up with subscription schedule. No more subscriptions for me, they all operate the same way.
June 24, 2026
Reply from Noor Hair
Hello Patricia,
We’re sorry to hear that your subscription experience did not meet your expectations.
We understand that keeping track of recurring shipments can be difficult, and we appreciate your feedback regarding advance notifications.
We are truly sorry for the concern this has caused you. Please rest assured that Noor does not create subscriptions or process charges without a customer's authorization. It looks like your details may have been enrolled during a prior order, which automatically sets up a subscription unless opted out.
Upon review, your subscription was canceled effective June 24, 2026. However, the recent order has already been shipped and is currently in transit. While we completely understand that circumstances may sometimes require adjustments, we’re unable to stop or change this shipment at this stage.
If you need any further assistance, kindly contact our support team, and we will be happy to assist you.
Thank you for taking the time to share your experience.
I don't think your product addresses…
I don't think your product addresses the reason for my hair loss. I believe it to be hormonal. Took the pills regularly, but kept losing great amounts of hair. Saw my doctor and there is no medical reason for my hair loss. I used to take prescription hormones and stopped because of the monthly cost, so I believe this is causing my loss of hair.
May 23, 2026
Reply from Noor Hair
Hi Arlene,
Thank you for sharing your experience with us. We’re sorry to hear that the product did not provide the results you were hoping for. We understand how frustrating ongoing hair loss can be, especially when you believe it may be related to hormonal changes.
Hair loss can have many underlying causes, and while our products are designed to support healthy hair growth and overall hair health, individual results can vary depending on factors such as hormones, genetics, medications, and other health conditions.
We truly appreciate you giving Noor Hair Official a try and taking the time to share your honest feedback. Your comments are valuable and help us continue to improve our products and customer experience.
Please contact our support team so we can assist you with your concern.
Reply from Noor Hair
Hi Alicia,
Thank you so much for your feedback!
We’re delighted to hear that you find Noor products excellent. Your support and satisfaction mean a great deal to us, and we’re grateful to be part of your hair and beauty journey.
Thank you for choosing Noor Hair Official!
Reply from Noor Hair
Hello Laurel,
Thank you so much for your feedback!
We’re delighted to hear that you love your Super Hair Serum. Knowing that you’re enjoying the product means a lot to us.
Thank you for your support of Noor Hair Official—we’re grateful to be part of your hair care journey!
This stuff really works
This stuff really works, had my hair dyed at the end of April 2026 when I went back June 2026my hair dresser could not believe how thick my hair was, so happy for me took down the product name and website!! This was over 2 months ago but have been using the serum before and bought the vitamins works great!!!😘
June 20, 2026
Reply from Noor Hair
Hi Maria,
Thank you so much for sharing your experience!
We’re thrilled to hear that the Healthy Hair Formula has been working so well for you. It’s wonderful to know that your hairdresser noticed how much thicker your hair had become and was impressed enough to ask about the product and website!
We’re also glad to hear that you’ve had a positive experience with both the serum and the vitamins. Feedback like yours means so much to us, and we’re honored to be part of your hair journey.
Thank you for your trust and support of Noor Hair Official, and we wish you continued success with your hair growth and hair health goals! 💕
Completely Satisfied.
Amy helped me order more and made sure I was completely satisfied before we ended our call. I have been using Noor Healthy Hair Formula, Capsules. Noor Hormone Balance Formula, Capsules. And Noor Wonder Growth Gummies for Health and Strength. For 3 months and have noticed my hair is Not Breaking Off, Not Shedding, And Not Falling Out! And I haven't even started using the Serums Yet!! Thank You Amy and Noor Hair.
June 24, 2026
Unprompted review
Reply from Noor Hair
Hi Desch,
Thank you so much for sharing your wonderful experience!
We’re thrilled to hear that Amy provided such excellent service and made sure you were completely satisfied before ending your call. We’ll be sure to share your kind words with her.
It’s also fantastic to hear about the results you’ve experienced after three months of using the Healthy Hair Formula, Hormone Balance Formula, and Wonder Growth Gummies. Knowing that your hair is no longer breaking, shedding, or falling out is incredibly encouraging, and we’re delighted that the products have been such a positive part of your journey.
Thank you for your trust in Noor Hair Official and for taking the time to share your experience. We’re excited for you to continue your journey—especially once you start incorporating the serums!
Great customer service!
June 24, 2026
Reply from Noor Hair
Hi Jennifer,
Thank you for your feedback!
We’re delighted to hear that you had a great customer service experience. Providing excellent support to our customers is one of our top priorities, and we truly appreciate you taking the time to share your kind words.
Thank you for choosing Noor Hair Official!
Impressive results!
Impressive results! Lots of new growth and much less loss in shower and in hair brush. Recommended to my daughter and she is also happy with results.
June 24, 2026
Reply from Noor Hair
Dear Annie,
Thank you so much for sharing your experience!
We’re thrilled to hear that you’ve seen impressive results with the Healthy Hair Formula, including lots of new growth and noticeably less hair loss in the shower and on your hairbrush. That’s wonderful feedback!
We’re also delighted to hear that you recommended it to your daughter and that she’s happy with her results as well. Thank you for your trust and support of Noor Hair Official—we’re honored to be part of both of your hair journeys!
I tried to cancel the order before it…
I tried to cancel the order before it shipped. They wouldn’t do it. The product did not help me and I can’t afford it. Now I am out the money and stuck with a product that I can’t use!
June 19, 2026
Reply from Noor Hair
Hi Lynne,
We’re sorry to hear about your experience and understand your frustration.
Once an order has entered the fulfillment process, we are often unable to stop or cancel it before shipment. We understand that this can be disappointing, especially when the product did not meet your expectations and you are concerned about the cost.
We appreciate your feedback and would like the opportunity to review your account and discuss any available options. Please contact our support team, and we will be happy to assist you further.
Thank you for sharing your experience with us.
The hair pills didn't keep my hair from…
The hair pills didn't keep my hair from shedding at all, so I reordered a supply of different pills from a different website.
I wanted to send the pills back to the company, but they'd never answer the phone or reply to my emails. I ended up throwing the pills in the garbage. I emailed them and told them to cancel my account. They didn't reply.
Three months later, they sent 3 more bottles and charged my credit card over $98.00. I want to send them back!
After sending many emails and trying to talk to someone at customer service without a single reply, I was forced to contact the fraud department at my bank.
There's no way that I'd ever recommend this product or their horrible customer service. There are much better products at Walgreens. Please don't purchase anything from them. I wouldn't want more victims to get defrauded, so I decided to warn anyone who might think of getting involved with the Noor company.
April 1, 2026
Unprompted review
Reply from Noor Hair
Hi Shari,
We’re sorry to hear about your experience and understand your frustration.
Please rest assured that Noor does not create subscriptions or process recurring charges without customer authorization. Upon review, it appears that your account was enrolled in a subscription during a previous order, which remains active unless canceled or opted out.
Upon checking your account, we can confirm that your subscription was canceled on June 3, 2026. To further address your concerns, a refund was processed today, and an email notification has been sent with the refund details.
We regret any inconvenience you experienced and appreciate you bringing this matter to our attention. Thank you for your patience while we worked to resolve it.
Noor Hair said they would give back 40%…
Noor Hair said they would give back 40% of the payment price if I requested it before 180 days. I contacted them at least 4
times starting March 29 and and in their reply they sounded so SINCERE in their reply that they would get right on it. I had sent the supplement bottles back in Feb. unopened. I have forgotten exactly when I finally stopped believing their LYING emails and contacted my credit card company to claim a dispute. It took getting my credit card company involved or I am sure I would not have received my refund. The company only sends back 40% of your money too. This a horrible, lying company and I will not order anything from them again. Please be aware!!
March 29, 2026
Unprompted review
Reply from Noor Hair
Hi Andrea,
We’re sorry to hear that you were dissatisfied with your experience and appreciate you taking the time to share your feedback.
We understand your frustration regarding the refund process. Our 180-day money-back guarantee and refund terms are outlined at the time of purchase, including any applicable refund amounts based on the specific offer selected. We regret that the process did not meet your expectations.
We also apologize for any delays in communication or resolution that may have contributed to your concerns. Our goal is always to assist customers as promptly as possible and to honor our stated policies.
Please send us an email at support@noorhairofficial.com with "Trustpilot" in the subject line and kindly address it to me so I can personally assist you further and review your concerns in detail.
We appreciate your feedback, as it helps us identify opportunities to improve both our customer service and overall customer experience.
Best,
Alexa
Noor Hair
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