Product has been used to replace Particle… The website is terrible so that you can pause of cancel but can’t pull an order forward… The phone system whether you pick 1or 2, ultimately hangs... See more
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Review summary
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I’m very disappointed that in order to try your product I need to sign on for automatic re shipping ! OR pay and inflated price ! Not being kind to potential new customers ….
Company replied
This stuff really works, had my hair dyed at the end of April 2026 when I went back June 2026my hair dresser could not believe how thick my hair was, so happy for me took down the product name and... See more
Company replied
The agent Jeannie, who I was blessed to have ordered with, is definitely, an asset in every way to your company! She was professional, very knowledgeable, answed, with patience,kindness , and knowled... See more
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Company details
Written by the company
Welcome to NoorHair, the world's hardest working hair care brand dedicated to helping you achieve the hair you deserve. We understand the importance of having thick, youthful hair, and that's why we put in the hard work for you. Our team scours the globe to source time-tested hair growth ingredients, ensuring you get the best results without any hassle. Our mission is simple: to strengthen your hair, stimulate healthy growth, and minimize breakage. We've formulated the perfect mix of full-spectrum vitamins and minerals that have been tried and tested over time to support the growth of your thick, full hair. At NoorHair, we prioritize your hair and health above all else. Our super ingredients, sourced from around the world, revitalize your hair's strength from the inside out. Our powerful and proprietary combinations support your hair's complete growth cycle, and we stand by our claims with a 100% money-back guarantee. Your satisfaction is our priority, and each order is backed by an unconditional 180-day guarantee, so you can try Noor risk-free. We are committed to continuous learning and research to bring you high-quality ingredients, products, and vitamins that are not only effective but also great tasting. Experience the growth of exotic hair with our products. Join the NoorHair family today and witness the transformation of your hair.
Contact info
7901 4th St N, STE 15541, 33702, St. Petersburg, United States
- (510) 605-3796
- support@noorhairofficial.com
- noorhairofficial.com
3.4
Average
978 reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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The site was easy to navigate and very…
The site was easy to navigate and very clear to order from.
June 22, 2026
Reply from Noor Hair
Hello Barry,
Thank you for your feedback!
We’re really glad to hear you found the site easy to navigate and the ordering process clear. We appreciate your support of Noor Hair Official and are happy to provide a smooth experience for you!
She was very patient with me!
June 22, 2026
Reply from Noor Hair
Hi Pamela,
Thank you for your feedback!
We’re delighted to hear that our representative was very patient with you. Providing friendly, understanding, and supportive service is important to us, and we’re glad you had a positive experience.
Thank you for choosing Noor Hair Official—we truly appreciate your support!
My hair is coming back!
June 17, 2026
Reply from Noor Hair
Hi Becky,
Thank you so much for sharing your experience!
We’re really glad to hear you’re noticing positive changes and that your hair feels like it’s coming back while using the Hydrolyzed Collagen Peptides. That’s wonderful feedback.
We truly appreciate your support of Noor Hair Official and are happy to be part of your journey!
Don't get tricked into a subscription!
Epilog to Noor, June 22:
Before placing my order, I contacted customer service with questions and was explicitly promised a callback by email representative Ailyn. I provided a specific date and time window (June 18, after 11 AM) for this call. The callback never occurred.
When I followed up via chat to inquire whether the call was still scheduled, I was simply asked to provide another available date and time. I did not respond to that message, choosing instead to proceed with my order in good faith despite the lack of communication.
The bottom line is clear: had I been able to speak with a live representative as promised before finalizing my purchase, this negative review might never have existed. This is breakdown in basic customer service: failing to honor a committed callback is unacceptable and reflects poorly on your team's reliability.
Consider this genuine feedback and an opportunity for improvement. Your customers deserve better than broken promises and unanswered commitments. My only hope is that the product works as advertised.
WARNING: Don't let this company trick you into a subscription!
All I wanted was to try the eye cream. Instead, their website deliberately leads you down a maze of intentionally confusing information designed to hide what you're actually signing up for. Pay attention to your cart before you hit the submit button; if not, you've automatically subscribed.
Even worse, when you finally figure out how to opt-out of the subscription, BOOM....shipping fees appear out of nowhere. It's a bait-and-switch tactic disguised as customer service.
This isn't accidental; it's predatory design. Customers deserve the RIGHT to choose whether they want a subscription or a one-time purchase. Forcing recurring charges on consumers without clear consent is unethical business practice, and frankly, bordering on fraudulent.
Don't get caught in their trap. Even if the product works (which they promise), no amount of "amazing results" justifies shady enrollment tactics. Stay away unless you value your money and time more than these people do.
June 19, 2026
Reply from Noor Hair
Hello Beverly,
We’re sorry to hear that your experience left you feeling frustrated.
Upon reviewing your order, we can confirm that on June 20, 2026, you purchased one InstaLift Eye Cream as a one-time purchase only. There was no subscription associated with this order. An order confirmation email containing the details of your purchase was sent immediately after checkout.
Regarding shipping charges, we offer free shipping on select products and promotions, as well as on qualifying orders of two or more products. We also offer discount codes for new customers, and our records indicate that a promotional discount was successfully applied to your purchase.
We understand that checkout experiences can sometimes be confusing, and we appreciate your feedback. We are committed to transparency and continuously work to improve the customer experience. If you have any questions regarding your order, our support team would be happy to assist you further.
Thank you for sharing your concerns.
THE SALES LADY WAS HELPFUL AND NICE
THE SALES LADY WAS HELPFUL AND NICE, SHE TOOK HER TIM.
June 16, 2026
Reply from Noor Hair
Hi Johanna,
Thank you for your feedback!
We’re really glad to hear that our sales representative was helpful, kind, and took the time to assist you properly. We truly appreciate your support and are happy you had a positive experience with Noor Hair Official.
Your hair product has stopped my hair…
Your hair product has stopped my hair falling out. It is getting long. However I don't experience a lot of new growth.
I'm just finishing up 3 months use and looking forward to more in the coming months.
June 15, 2026
Reply from Noor Hair
Hi A D,
Thank you for sharing your experience!
We’re really glad to hear that your hair shedding has reduced and that your hair is getting longer after three months of use—that’s encouraging progress. It’s also completely normal for results like new growth to vary from person to person and to become more noticeable over continued use.
We appreciate your patience and your continued support of Noor Hair Official, and we’re hopeful you’ll keep seeing positive changes in the months ahead!
I canceled ALL auto-shipments after…
I canceled ALL auto-shipments after your last shipment! I will not pay for anything you're shipping! I have already unsubscribed, you dishonest schmucks!
June 15, 2026
Reply from Noor Hair
Hi Nancy,
We’re sorry for the frustration and confusion regarding your subscriptions.
Upon review, we can confirm that your Healthy Hair Formula subscription was successfully canceled through the Customer Portal on May 25, 2026. However, there was a separate active subscription for Rosemary Growth Spray that remained active and subsequently renewed.
To prevent any future confusion, we have now manually canceled the Rosemary Growth Spray subscription as well to ensure that no further shipments or recurring charges will occur.
We understand your concerns and appreciate you bringing this matter to our attention. Thank you for the opportunity to clarify what happened.
No package
No package, some "subscription" mentioned and I NEVER sign up for subscriptions!! Just seems like poor customer contact !!
June 10, 2026
Reply from Noor Hair
Hi Penny,
We’re sorry to hear about your experience and understand your concerns regarding your order and the mention of a subscription.
We understand how frustrating it can be when an expected package has not arrived or when there is confusion regarding account details. Our support team would be happy to review your order and subscription status to provide clarification and assistance.
We also appreciate your feedback regarding customer communication and will share it with our team as we continue working to improve the customer experience.
We will send a follow up email to assist you further and address any concerns regarding your order.
The subscription was cancelled!!
The subscription was previously cancelled and we do not why we are getting your emails regarding more shipments!!!!!
June 18, 2026
Reply from Noor Hair
Hi Lata,
We’re truly sorry for the concern and frustration this has caused.
After reviewing your account, we can confirm that your subscription has now been canceled to ensure no further charges or shipments will occur going forward.
Please note that the recent order has already been processed and shipped, and is currently in transit. At this stage, we are unable to make changes or stop the shipment.
You can track your package here: https://tools.usps.com/tracking/?tLabels=9434650106802000078470
We understand your concerns and appreciate your patience. If you need any further assistance, our support team will be happy to help.
This was my 2 order but for a different…
This was my 2 order but for a different item. Less hair loss when brushing my hair. I think I’m 2.5 weeks in. Hope to see growth soon.
June 18, 2026
Reply from Noor Hair
Hi Deborah,
Thank you for sharing your experience!
We’re really glad to hear this is your second order with a different item, and that you’re already noticing less hair loss when brushing after about 2.5 weeks, that’s a great early sign.
Hair growth and strengthening can take a bit more time, and results often continue to improve with consistent use. We appreciate your patience and hope you continue to see positive changes in the weeks ahead.
It doesn't work for hair regrowth
It doesn't work for hair regrowth. Canceling has been impossible; I keep getting charged even after sending an email for cancellation and calling.
June 15, 2026
Reply from Noor Hair
Hello Evelyn,
Thank you for sharing your feedback. We’re sorry to hear that the product did not provide the hair regrowth results you were hoping for.
We also understand your frustration regarding the cancellation process. After reviewing your account, we can confirm that your subscription was successfully canceled through the online customer portal on June 17, 2026. No future subscription orders or charges will be processed.
Please note that the most recent order had already been processed and fulfilled prior to the cancellation request and is currently in transit. Because the order was already in the shipping process, it could not be stopped before shipment.
We appreciate you bringing your concerns to our attention and apologize for any confusion or inconvenience you experienced. Thank you for giving Noor Hair Official a try.
I placed an order on 5/31 and my credit…
I placed an order on 5/31 and my credit card was charged then. I have not received this shipment. I asked about it today and was told it had shipped and provided me with a tracking number. It has not left the FL location! Tonight I was alerted by Bank of America that someone at Noor Hair had run my credit card twice which was declined by my credit card company. What is going on? It was already paid on 5/31. Why would they run my credit card again????? I would like my order shipped. TY
June 17, 2026
Reply from Noor Hair
Hi Theresa,
Thank you for bringing this to our attention, and we sincerely apologize for the confusion and concern this situation has caused.
We understand how frustrating it is to have been charged for your order on May 31 and still not have received your shipment. We also understand why the additional credit card authorization attempts would be alarming.
Our team will review your account and the order history to determine why those additional payment attempts occurred. In some cases, declined authorizations can be triggered by an upcoming subscription renewal or payment verification process, but we want to investigate your specific account to provide an accurate explanation.
We also understand your concern regarding the tracking information. While a tracking number may have been generated, carriers can sometimes take additional time to scan and update the package after it leaves our facility. Our support team will review the shipment status and ensure your order is moving through the shipping process as expected.
We apologize for the inconvenience and appreciate your patience. One of our support team members will review your account and follow up with you directly regarding both the shipment status and the payment attempts.
Like the idea that you back your…
Like the idea that you back your products for 180 days. That means a lot.
June 17, 2026
Reply from Noor Hair
Hi Janet,
Thank you for your thoughtful feedback!
We’re glad to hear that our 180-day guarantee gives you confidence in trying our products. Standing behind what we offer is very important to us, and we want every customer to feel supported in their experience.
We truly appreciate your support and are here if you ever need anything or have any questions.
Reply from Noor Hair
Hi Stella,
Thank you so much for your wonderful feedback!
We’re delighted to hear that you found our store easy to navigate and that you had a positive shopping experience. Creating a user-friendly website that makes it simple for customers to find what they’re looking for is one of our top priorities.
We truly appreciate your kind words about the layout and overall experience. Thank you for your support, and we look forward to serving you again in the future!
Product did not work
Product did not work. Hard time canceling a subscription that I did not sign up for. Not a fan!
April 6, 2026
Reply from Noor Hair
Hi Debi,
Thank you for your feedback, and we’re sorry to hear that the product did not meet your expectations.
We understand how disappointing it can be when you don’t achieve the results you were hoping for. We’re also sorry to hear about the difficulty you experienced with your subscription. Our goal is to make managing subscriptions as simple and straightforward as possible, and we regret that this was not your experience.
We appreciate you sharing your concerns, as feedback like yours helps us identify areas where we can improve both our products and our customer experience. Thank you for taking the time to let us know.
I went in to look at reviews next thing…
I went in to look at reviews next thing I know I get an email that my order has been placed . Then I try to cancel send emails was told couldn’t cancel by email had to go on website. Went to website it kept telling me there was no subscription. Wrote them and sent picture showing this. Then all of a sudden it shows I’m getting another order . I emailed them,now they are saying I can only be refunded one months supply. Very poor website and help .
Dovie
June 16, 2026
Unprompted review
Reply from Noor Hair
Thank you for sharing your experience, Dovie. We’re sorry for the frustration and confusion you encountered while trying to manage your order and subscription.
We understand how concerning it can be to receive an order confirmation you weren't expecting and then experience difficulties locating or managing your subscription online. We also apologize for the inconvenience caused by the conflicting information you received during the cancellation process.
After reviewing your account, we can confirm that the duplicate order has been fully refunded. We appreciate you bringing the issue to our attention and providing documentation of what you were seeing on your account.
We value your feedback and will share your concerns regarding the website experience and support process with our team as we continue working to improve our customer experience. We apologize again for the inconvenience and appreciate the opportunity to resolve this matter.
Seemed to be working,
Seemed to but working. But now I’m getting breakage and my hair is thinning again
June 13, 2026
Reply from Noor Hair
Hi Tonya,
We’re sorry to hear that you’re experiencing hair breakage and thinning again after initially feeling that the product was helping. We understand how frustrating and discouraging that can be.
Hair health can be influenced by many factors, including changes in health, stress, medications, hormones, nutrition, and hair care routines. While many customers see positive results, individual experiences can vary.
We appreciate your honest feedback and encourage you to reach out to our support team so we can learn more about your experience and see how we may be able to assist. Thank you for giving Noor Hair Official a try.
Nothing happening itchy scalp
June 16, 2026
Reply from Noor Hair
Hello Margaret,
We’re sorry to hear that you’re experiencing discomfort and that the product has not met your expectations.
We also understand your concern regarding itchy scalp, and we recommend discontinuing use if you feel any irritation. Your experience is important to us, and we take this feedback seriously.
Upon review, your subscription has been canceled, and a refund has already been processed.
If you need any further assistance, our support team will be happy to help.
Not sure it is helping a lot
Not sure it is helping a lot , some new hair on part but the crown is not working so well.
June 16, 2026
Reply from Noor Hair
Hi Charlotte,
Thank you for sharing your experience with us.
We’re encouraged to hear that you’ve noticed some new hair growth in certain areas, though we understand your concern that the results on the crown have not met your expectations. Hair growth can vary across different areas of the scalp, and results often differ from person to person.
We appreciate your honest feedback and your patience throughout your hair care journey. If you have any questions or would like additional support, our team will be happy to assist you further.
Thank you for giving our product a try.
Im not happy right now cause last year…
Im not happy right now cause last year I called to cancel my subscription and yall were still taken 98 dollars from me
June 12, 2026
Reply from Noor Hair
Hi Gayla,
We’re sorry to hear about your frustration and understand your concerns regarding the charges on your account.
We take cancellation requests seriously and would like the opportunity to review your account history to determine what occurred. If you previously contacted us to cancel your subscription, our support team can investigate the details and provide clarification regarding any charges that were processed afterward.
Please contact our support team directly so we can review your account and assist you further. We appreciate your feedback and the opportunity to address your concerns.
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