I received my NOORO leg devices in a short time from placing order and product was well packaged and in good order. It took a few days of frustration and strong communication with the excellent... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had been dealing with knee pain for a while, especially after long days of sitting. I decided to try product from Nooro and was surprised by the results. After using it regulary the discomfort in m... See more
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I was recently hospitalized and got out of the routine of using the Nooro. Actually, while using it, I did not notice significant change in my legs or feet, but after the hospital stay, I could tell t... See more
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I love the easy to follow format and simple exercises that seem to be helping with my edema. the presenter is very encouraging and gives modification suggestions which are helpful. I do find that the... See more
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Company details
Written by the company
Nooro was founded in 2022 on the belief that health is not born, it is built. —It happens when you can walk with confidence… knowing that you’re safe, secured and in good condition. We got our start from conversations with people sharing their agonizing pain, be it knees, feet or eyes. The unhealthy lifestyle we often go through stops at nothing to destroy our “happy lives.” So, you need to be ready before the worst happens, and this was the inspiration for Nooro. To start our journey of designing specific products for specific problems.
Contact info
United States
- 212-444-3144
- support@nooro-us.com
- nooro-us.com
3.7
Average
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
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Reply from Nooro US
Hi Diallo,
Thank you for reaching out. I really value you bringing this to our attention, and I can definitely relate to how confusing and concerning it feels to see a company name you don't recognize associated with your information.
Please be assured that I am here to help clear this up. After checking our records, I found an order placed with us on April 13, 2025, for the Toenail Fungus Pen and Nail Fungus Lights. While this is currently outside of our standard 90-day money-back guarantee, we still want to help clarify the details of this transaction and provide a solution that works for you.
I will be contacting you via phone and email shortly to discuss this further and ensure everything is accurate.
If you need any additional assistance in the meantime, please don’t hesitate to reach out to us at wecare@nooro-us.com or call our line at 1-217-290-9938.
Best regards,
Nicky
Nooro Customer Care Team
Relieves some of the discomfort from neuropathy.Using the mat reliefs some if the…
Using the mat reliefs some if the neuropathy symptoms I have
May 8, 2025
Reply from Nooro US
Hi Linda,
Thank you so much for the 5-star review! I really value you sharing your experience, and I can definitely relate to how much of a relief it is to find something that actually helps quiet those neuropathy symptoms—even getting a bit of that comfort back can make a huge difference in your day.
Please be assured that we are thrilled to be a part of your wellness routine. We’re committed to helping you find as much relief as possible, so keep up with that consistency!
Please feel free to reply here or reach out to us directly at wecare@nooro-us.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.
Best regards,
Nicky
Nooro Customer Care Team
It never worked
May 8, 2025
Reply from Nooro US
Hi Lana,
Thank you for reaching out and sharing your experience. I really value your feedback, and I can definitely relate to how disappointing it feels to invest in a device only to have it not work for you—that is never the outcome we want for our customers.
Please be assured that we are committed to finding a solution. While I noticed your order from April 10, 2025, is outside of our standard 90-day money-back guarantee, we still want to help and provide a way to move forward.
I will be contacting you via phone and email shortly to discuss this further. In the meantime, if you need any additional assistance, please don’t hesitate to reach out to us at wecare@nooro-us.com or call our line at 1-217-290-9938.
Best regards,
Nicky
Nooro Customer Care Team
Reply from Nooro US
Hi Dennis,
Thank you so much for the 5-star review! I really value you taking the time to let us know the item met your expectations. I can definitely relate to that feeling of relief when an online order arrives exactly as described and right on schedule—it’s the way shopping should always be.
Please be assured that we are committed to maintaining that standard of reliability for you every time you choose Nooro. We’re so glad to have you with us.
Please feel free to reply here or reach out to us directly at wecare@nooro-us.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.
Best regards,
Nicky
Nooro Customer Care Team
My purchase was originally on Amazon
My purchase was originally on Amazon, but about 30 days later it stopped working, I contacted Nooro customer service directly and I received a new one and it has been working fine ever since.
May 8, 2025
Reply from Nooro US
Hi Beatrice,
Thank you so much for the 5-star review! I really value you sharing your experience. I can definitely relate to that moment of worry when a new purchase stops working so soon, but I’m so glad our team was able to step in and make it right immediately.
Please be assured that whether you find us on Amazon or our own site, we stand behind our products and your wellness journey. It’s wonderful to hear that the replacement has been working perfectly ever since!
Please feel free to reply here or reach out to us directly at wecare@nooro-us.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.
Best regards,
Nicky
Nooro Customer Care Team
The Footpad Massager, A Birthday Gift, for a Neuropathy Sufferer
The Footpad Massager was a gift to my bro-in-law who is suffering from Neuropathy. He says that he is feeling the vibes up through his calves & he sleeps better after using it twice a day. Sometimes when his feet are filled with pain, he uses it a third time & says that the pain lessons.
Your company support & understanding were wonderful. He did not want to use the gels due to skin sensitivity (was afraid to even open & give them a try) & also did not want to try the extra massagers that I bought for his legs.
Your Team was understanding, listening to the whole situation & accommodated me kindly. I plan to order another Foot Massager soon for my sister who is also super-sensitive & is unable to even find clothes that her sensitive skin may endure.
April 29, 2026
Unprompted review
Reply from Nooro US
Hi Bonnie,
Thank you so much for the 5-star review! I really value you sharing such a heart-warming story about your brother-in-law. I understand how meaningful it is to find a gift that truly changes someone’s quality of life—hearing that he is sleeping better and finding relief from that intense neuropathy pain is exactly why we do what we do.
I also want to thank you for your kind words about our support team. Please be assured that we take great pride in listening and accommodating sensitive needs, especially when it comes to skin sensitivities and unique health situations. We are thrilled to have been able to help you navigate those concerns.
We look forward to helping your sister find that same comfort soon! Please feel free to reply here or reach out to us directly at wecare@nooro-us.com if you have any other concerns. We’re here to help and ensure you both have a smooth experience with us.
Best regards,
Nicky
Nooro Customer Care Team
Unlikely progress
Unlikely progress. Does not contain ingredients likely to achieve objective. Silica to point.
May 7, 2025
Reply from Nooro US
Hi Geetanjali,
Thank you for reaching out and sharing your perspective. I really value your feedback regarding our formulation; I can definitely relate to the skepticism that arises when you’re looking for specific results and feel the ingredients aren't aligning with your goals.
Please be assured that we take your concerns seriously and want to find a way to support you. After checking your records, I see your order was placed on April 14, 2025, which is outside our standard 90-day money-back guarantee. However, we still want to help and provide a solution that leaves you satisfied.
I will be contacting you via phone and email shortly to discuss this further. In the meantime, if you need any additional assistance, please don’t hesitate to reach out to us at wecare@nooro-us.com or call our line at 1-217-290-9938.
Best regards,
Nicky
Nooro Customer Care Team
My feet don’t hurt
My feet don’t hurt, i bought a pair for my neighbor he used to complain about his feet hurting all the time ,he told that was the best he has gotten. I am really happy with the product.
April 27, 2026
Unprompted review
Reply from Nooro US
Hi Gustavo,
Thank you so much for the 5-star review! I really value you sharing your success story, and I can relate to that amazing feeling when you find relief for yourself—but it’s even more special that you were able to pass that comfort along to your neighbor. Hearing that he’s finally stop complaining about the pain because of your gift is just fantastic.
Please be assured that we are honored to be the solution that helped both of you get back to a more comfortable daily life. We love having customers like you in our community who look out for others!
Please feel free to reply here or reach out to us directly at wecare@nooro-us.com if you have any other concerns. We’re here to help and ensure you both continue to have a smooth experience with us.
Best regards,
Nicky
Nooro Customer Care Team
Working great!
I originally ordered the grounding mat and did not get any benefit from it, but since then I have gotten the Nooro Sumas TENS & PMS. The TENS & PMS is working out great and I can feel the action, (very soothing). Also, I’m very impressed with Nooro’s sustomer care team (Nicky). It’s rare these days to order something from a company sight unseen and for them to be so conscientious and caring in making sure that you are benefiting from their product. If I could have rated them with more than 5 stars I most definitely would have. Thank you Nooro!
May 16, 2025
Reply from Nooro US
Hi Rick,
Thank you for reaching out. I really value you sharing your honest results with us. I can definitely relate to the frustration of investing your time and money into something for your health, only to feel like it didn't deliver the relief you were hoping for—that is never the experience we want for you.
Please be assured that we aren't going to leave you hanging. I noticed your order was placed on December 16, 2024, which falls outside our standard 90-day money-back guarantee, but we still want to help and find a solution that makes this right for you.
I will be contacting you via phone and email shortly to discuss how we can move forward. In the meantime, if you need any additional assistance, please don’t hesitate to reach out to us at wecare@nooro-us.com or call our line at 1-217-290-9938.
Best regards,
Nicky
Nooro Customer Care Team
The releave i get on my feet is so much…
The releave i get on my feet is so much that day and my sleep so much better.
May 7, 2025
Reply from Nooro US
Hi Marc,
Thank you so much for sharing your 4-star review! I really value hearing about your journey, and I can definitely relate to how life-changing it feels when foot pain finally subsides enough to allow for a truly deep, restful sleep—there’s nothing quite like waking up feeling refreshed.
Please be assured that we are so happy our product is making such a tangible difference in your daily life. We are committed to supporting your continued progress and ensuring you stay on this path to better health.
Please feel free to reply here or reach out to us directly at wecare@nooro-us.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us!
Best regards,
Nicky
Nooro Customer Care Team
I like the products
I like the products. Customer service was easy to work with and only sent what I requested.
May 7, 2025
Reply from Nooro US
Hi Michael,
Thank you so much for the 5-star review! I really value your feedback regarding our support team. I can definitely relate to how refreshing it is to deal with customer service that actually listens and respects your choices without pushing things you didn't ask for—it makes the whole experience so much more enjoyable.
Please be assured that we are committed to keeping things simple, transparent, and focused on your specific needs. We’re glad the products are hitting the mark for you!
Please feel free to reply here or reach out to us directly at wecare@nooro-us.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.
Best regards,
Nicky
Nooro Customer Care Team
devise does not function
May 6, 2025
Reply from Nooro US
Hi Marilyn,
Thank you for reaching out and letting us know about the issue. I really value your feedback, and I can definitely relate to the disappointment of receiving a device that doesn't function as expected when you’re looking forward to some relief.
Please be assured that we are committed to finding a solution for you. While I noticed your device was ordered on April 13, 2025—which is outside our standard 90-day money-back guarantee—we still want to help and ensure you aren't left with a non-working unit.
I will be contacting you via phone and email shortly to discuss how we can move forward. In the meantime, if you need any additional assistance, please don’t hesitate to reach out to us at wecare@nooro-us.com or call our line at 1-217-290-9938.
Best regards,
Nicky
Nooro Customer Care Team
Quick Response
I reported a stop of the massager working properly to customer service and a replacement was sent right away.
April 29, 2026
Unprompted review
Reply from Nooro US
Hi Andres,
Thank you so much for the 4-star review! I really value you sharing your experience with our support team. I can definitely relate to the frustration of a device suddenly acting up, and I’m so glad we were able to jump in and get that replacement sent out to you right away.
Please be assured that we are always here to back our products and ensure you can get back to your wellness routine without a hitch.
Please feel free to reply here or reach out to us directly at wecare@nooro-us.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us!
Best regards,
Nicky
Nooro Customer Care Team
A small patch with big results
The patches stop the pain in my shoulder immediately and they're all natural. It is
a great product.
April 30, 2026
Unprompted review
Reply from Nooro US
Hi Glenn,
Thank you so much for the 5-star review! I really value you sharing your results, and I understand that incredible sense of relief when shoulder pain finally stops—especially when you can achieve that using an all-natural solution. It’s a total game-changer for your daily mobility.
Please be assured that we are thrilled to hear our patches provided such immediate results for you. We’re committed to providing effective, natural options that truly make a difference in how you feel every day.
Please feel free to reply here or reach out to us directly at wecare@nooro-us.com if you have any other concerns. We’re here to help and ensure you continue to have a smooth experience with us!
Best regards,
Nicky
Nooro Customer Care Team
I really like the Nooro cervical spine…
I really like the Nooro cervical spine massager. It can be a little intense at higher settings, but I really like it set at 3 with heat. The instructions were very difficult to understand and the control buttons are very small, otherwise I really like that it relieves the tension in my neck.
April 30, 2026
Unprompted review
Reply from Nooro US
Hi Jill,
Thank you so much for the 5-star review! I really value you sharing your experience, and I understand to that feeling of relief when the neck tension finally melts away—setting 3 with the heat sounds like the perfect "sweet spot" for a relaxing session.
I also want to thank you for your honest feedback regarding the instructions and the button size. Please be assured that I’ve shared your comments with our product development team; we are always looking for ways to make our devices more user-friendly and easier to navigate for everyone.
We are so glad the massager is making a positive difference in your daily comfort! Please feel free to reply here or reach out to us directly at wecare@nooro-us.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.
Best regards,
Nicky
Nooro Customer Care Team
The product works well but the zipper…
The product works well but the zipper on the door won't close all the way, just a little too tight at the bottom and I don't want to break it.
February 3, 2026
Reply from Nooro US
Hi Joseph,
Thank you for your 4-star review! I really value you sharing your experience. I can definitely relate to the caution of not wanting to force a tight zipper and risk breaking a new product—it’s always better to be safe.
However, I want to provide some clarity that might help you get this fixed. Please be assured that we want to help, but it appears you may be referring to a different brand, as Nooro does not sell any products that feature a zipper or a door. Our records show your purchase on April 5, 2025, was for the Nail Fungus Light.
I would recommend checking your bank or credit card statement to find the correct company name for the item with the zipper so you can reach out to their support team for a replacement.
Please feel free to reply here or reach out to us directly at wecare@nooro-us.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us!
Best regards,
Nicky
Nooro Customer Care Team
The product is way too expensive here…
The product is way too expensive here in the US and so difficult to maneuver once one’s initial reduced supply is exhausted!
Once proven that a personal financial exists, make the additional periods of dosages not so exhausting to secure!
April 7, 2026
Reply from Nooro US
Hi Mark,
Thank you for reaching out. I really value your candor regarding our pricing and the difficulty you've faced with the reordering process. I can definitely relate to how frustrating it is when a product you need feels out of reach due to costs or a complicated system—it shouldn't be exhausting to maintain your health.
Please be assured that we hear you and want to help. In looking into your account, I can see that the representative who previously handled your concern processed a full refund in April 2026 to help ease that financial burden. However, I want to make things even easier for you moving forward, so we will be contacting you via phone or email to discuss a more manageable way to secure your dosages.
If you need any additional assistance in the meantime, please don’t hesitate to reach out to us at wecare@nooro-us.com or call us at 1-217-290-9938.
Best regards,
Nicky
Nooro Customer Care Team
Was trying to return item
Was trying to return item. Sent multiple emails with no responses. Made a number of phone calls until I finally received compensation for the return. Very unprofessional & frankly dishonest
February 1, 2026
Reply from Nooro US
Hi Allan,
Thank you for reaching out. I really value your honesty regarding the difficulties you faced, and I can definitely relate to how draining it is to feel ignored after sending multiple emails. That experience sounds incredibly frustrating, and it is certainly not the professional standard we aim for.
Please be assured that we are committed to making this right. After looking into your account, I can see that the representative who handled your concern has since processed a full refund as of March 2026. However, I want to ensure everything was resolved, so we will be contacting you over the phone or via email to help further and hear more about your experience.
If you need any additional assistance in the meantime, please don’t hesitate to reach out to us at wecare@nooro-us.com or call us at 1-217-290-9938.
Best regards,
Nicky
Nooro Customer Care Team
Professional
Professional, eager to be thorough and helpful, Alexander was intelligently prepared to solve my concerns and problems.
April 28, 2026
Unprompted review
Reply from Nooro US
Hi Rose,
Thank you so much for the wonderful feedback! I really value your praise for Alexander’s support. I can definitely relate to how refreshing it is to speak with someone who is not only prepared but genuinely eager to help solve your problems—it makes the whole process so much easier.
Please be assured that we take great pride in being thorough and professional for our customers. Please feel free to reply here or reach out to us directly at wecare@nooro-us.com if you have any other concerns. We’re here to help and ensure you continue to have a smooth experience with us!
Best regards,
Nicky
Nooro Customer Care Team
The program did not work for me, but Excellent customer service!!
The program did not work for me, but the customer service is wonderful!! I missed the deadline to cancel my yearly subscription by a week and they were very helpful in getting me a refund for the service I was not using.
April 21, 2026
Unprompted review
Reply from Nooro US
Hi Christina,
Thank you for being so kind! I really appreciate you sharing your experience with our team. I can definitely relate to that sinking feeling when you realize a deadline has just passed, especially for a subscription you aren't using.
Please be assured that we aren't here to make things difficult; we want our customers to feel supported even when a specific program isn't the right fit. I’m so glad we could get that refund sorted out for you!
Please feel free to reply here or reach out to us directly at wecare@nooro-us.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.
Best regards,
Nicky
Nooro Customer Care Team
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