Order NP97924. Ranger ATV Stopped working after about 1/2 hour of use. Unclear what issue it. Fully charged battery, no response to throttle. Reached out to Nordic ProStore for advice on next steps.... See more
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I was supposed to get a free shipping as advertised (higher than €50 purchase) but I was charged for shipping. I don’t know what went wrong but even if it was written in tiny small letters somewhere h... See more
Company replied
My last order was delayed due to damage. Item arrived with the base of treadmill damaged. Was able to widen damaged tubing to insert bottom fitting. Have reordered item because I want a treadmill whic... See more
Delivery took 2 weeks instead of 3-7 promised days. The Eco Body Wall Bars are showed on the web site upside down, giving wrong impression that I can do pull ups there. The item is consisted of 2 pa... See more
Company replied
Company details
Contact info
Elimäenkatu 15, 00510 , Helsinki, Finland
- info@nordicprostore.com
- nordicprostore.com
2.0
Poor
680 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 73% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Until i received my order before I can…
Until i received my order before I can write a review and recommend you guys for other people. Thanks
December 5, 2024
Unprompted review
Reply from Nordicprostore
Hi,
Thank you for choosing us!
We do our best to ensure a quick delivery for our orders.
In the meantime if you have any questions or concerns, please don't hesitate to contact us.
Kind regards
Nordic ProStore
I ordered a massage table paid for same…on
I ordered a massage table paid for same on the 25th of October and I am still waiting for the table to be delivered. I am sending emails and they are all being answered the same way now I just want to have my money refunded as this is a dreadful service
October 25, 2024
Unprompted review
Reply from Nordicprostore
Hi,
We are very sorry for the inconvenience caused.
Our commitment to providing our customers with the best service is our top priority. We apologise that we have not been able to meet your expectations at this occasion.
Our dedicated customer service team has issued you the details regarding the refund process. Your satisfaction is of the utmost importance to us. If you have any further questions or concerns, please do not hesitate to contact us.
Kind regards
Nordic ProStore
Fast service but to high cost for…
Fast service but to high cost for return.
November 14, 2024
Unprompted review
Reply from Nordicprostore
Hi,
Thank you for your review, your feedback is well appreciated!
Our commitment to providing our customers with the best service is our top priority. We aim to continously improve our services in order to meet our customers' needs.
Your satisfaction is of the utmost importance to us. If you have any further questions or concerns, please do not hesitate to contact us.
Kind regards
Nordic ProStore
I can only give them 1 star at this…
I can only give them 1 star at this point. Because my order is not Even been sent yet. And I havent heard anything from them..
November 14, 2024
Unprompted review
Reply from Nordicprostore
Hi,
We are very sorry for the inconvenience caused.
Our commitment to providing our customers with the best service is our top priority. We apologise that we have not been able to meet your expectations at this occasion.
We assure you that we are committed to resolving the problem as quickly as possible. We recommend that you contact our customer service team with the details of the matter. Rest assured that our team will investigate the problem thoroughly.
Once again, we apologise for any inconvenience caused by this situation. Your satisfaction is of the utmost importance to us. If you have any further questions or concerns, please do not hesitate to contact us.
Kind regards
Nordic ProStore
I want to change my choice after having passed my order…
I want to change my choice after having passed my order...
I send a message to the customer center, very good support, and I have been able to do it! Thanks again for the support!
November 14, 2024
Unprompted review
Reply from Nordicprostore
Hi,
We would like to express our deepest gratitude for sharing your review! We are pleased to hear that we have managed to offer a satisfactory customer experience. We're glad to help!
Your trust means everything to us, and we are committed to constantly improving our service to exceed your expectations.
Whether you have questions, suggestions or additional feedback, please feel free to contact us. Your insight is invaluable in our journey towards improvement.
Thank you again for choosing us. We are happy to have you as a satisfied customer and we look forward to serving you again in the future!
Kind regards
Nordic ProStore
Not sure why the low number of stars
Not sure why the low number of stars. This company IS TRUSTWORTHY. Don't worry about your order!!
Ordered a 6kW heater and this came with control system first and then the main unit shortly after. The wait time was 3 weeks and I was prepared to wait this long so it was grand.
November 12, 2024
Unprompted review
Reply from Nordicprostore
Hi,
We would like to express our deepest gratitude for sharing your review! We are pleased to hear that we have managed to offer a satisfactory customer experience.
Your trust means everything to us, and we are committed to constantly improving our service to exceed your expectations.
Whether you have questions, suggestions or additional feedback, please feel free to contact us. Your insight is invaluable in our journey towards improvement.
Thank you again for choosing us. We are happy to have you as a satisfied customer and we look forward to serving you again in the future!
Kind regards
Nordic ProStore
I ordered a massage chair on…
I ordered a massage chair on 08/10/2024. They said the delivery would take 3 to 7 days, but I still haven't received it. This will be the first and last time I order from this company or website.
October 30, 2024
Unprompted review
Reply from Nordicprostore
Hi,
Our sincerest apologies for the inconvenience you have experienced.
Our commitment to providing exceptional service is our top priority and we apologize for failing to meet your expectations on this occasion.
We assure you that we are committed to resolving the problem as quickly as possible. We advise you to contact our customer service, who will carry out a thorough investigation of the matter and address all your concerns.
We apologize again for any frustration or disappointment this situation may have caused. Your satisfaction is very important to us. If you have any further questions or concerns, please do not hesitate to contact us.
Best regards
Nordic ProStore
The weightlifting shoes I purchased are…
The weightlifting shoes I purchased are of good quality and the price is ok.
October 14, 2024
Unprompted review
Reply from Nordicprostore
Hi,
Thank you for your review!
Glad to hear that you were satisfied with your purchase.
Thank you for your customership! We look forward to serving you again.
Kind regards
Nordic ProStore
I ordered shoes with a good price
I ordered some shoes with a good price. Then I waited for 4 days...nothing happened. The package was announced to dhl but nothing more. I wrote to the service of the nordicprostore. They answered within 24 hrs that it takes a few days for the ship to come to Germany from finnland. Parallel, I've read the negative experiences here about that shop. I was afraid and wrote further and sharper mails to them. I was afraid to get scamed. I waited 7 days. Prepared to get the money back from PayPal. But then dhl wrote that in 1 day the goods will come. And so it was. Everything they said was true and ok. Shoes are new. Size as ordered. Everything absolutely OK. So I must say sorry and give them 5 stars. Cheers
September 24, 2024
Unprompted review
Reply from Nordicprostore
Thanks for sharing your experience! It’s great to hear that everything worked out in the end. It’s understandable to feel anxious during the wait, especially with mixed reviews. Glad the shoes arrived safely and that you’re satisfied! Cheers!
My order was lost
My order was lost. Nordicprostore resend replacement which arrived quick. Very good customer service.
September 23, 2024
Unprompted review
Reply from Nordicprostore
Hello there!
We want to express our deepest gratitude for sharing such a wonderful review on Trustpilot! Your positive feedback has truly brightened our day. Knowing that you had a fantastic experience with us is incredibly motivating. Your trust means the world to us, and we are committed to continually enhancing our service to exceed your expectations. Whether you have questions, suggestions, or additional feedback, please feel free to get in touch. Your insights are invaluable in our journey toward improvement. Thank you once more for choosing us. We are thrilled to have you as a satisfied customer, and we look forward to serving you again in the future!
Received damaged goods.unresponsive
Damaged good delivered. I reported it twice by email and provided photos of the condition of the items on the delivery date. Got the standard automated reply that everyone gets from them. I aim to go to the police about this, The shelving was delivered dented and the boxes ripped open. We are unable to use the shelving. I requested a refund or replacement of the damaged items. No response. DO NOT ORDER FROM THIS COMPANY. THEY ARE SCAMMERS.
August 18, 2024
Unprompted review
Reply from Nordicprostore
Hello Kathleen,
I’m truly sorry to hear about the issues you’ve faced with the delivery and the subsequent lack of response. Your experience is certainly not reflective of the standard of service we strive to provide.
Thank you for bringing this to our attention. I understand your frustration, and I sincerely apologize for the inconvenience and poor communication you’ve experienced. We take these matters very seriously and want to make things right.
To address your concerns promptly, could you please provide me with your order number and any additional details about the damaged items? I will personally ensure that our team reviews your case and gets back to you with a resolution as quickly as possible.
Thank you for your patience, and again, I apologize for the inconvenience and frustration this situation has caused. Please let me know how we can assist you further.
I buy 2 paddle Boards for me and my son…
I buy 2 paddle Boards for me and my son ,we Love our Boards, it is very good !
September 4, 2024
Unprompted review
Reply from Nordicprostore
Thank you for your amazing review on Trustpilot!
Your kind words have made our day brighter. Knowing you had a fantastic experience with us is truly motivating. Your trust is invaluable, and we're dedicated to surpassing your expectations. Whether you have questions, suggestions, or more feedback, please reach out. Your insights guide our journey to improvement. Thank you for choosing us. We're delighted to have you as a satisfied customer and can't wait to serve you again!
Do not purchase from Nordicprostore!!!
I purchased a sauna heater back in mid-June of 2024 only to find the control panel missing when it was delivered in early July 2024. I emailed Nordicprostore, and I received an automated email stating that my issue would be dealt with asap as they were dealing with a backlog of other customer issues. It is now almost September and I still have not received any email regarding my missing item, I have sent multiple emails for several weeks. Customer service is non-existent, I urge any potential customers to shop elsewhere.
August 30, 2024
Unprompted review
Reply from Nordicprostore
Hello, I hope you are well!
We apologize for any inconvenience you may have experienced. Providing excellent service to our customers is our top priority, and we realize that we did not live up to your expectations this time.
You can rest assured that we are fully committed to resolving this matter quickly. Our team will examine the shipment thoroughly and address your concerns immediately. If you would like to discuss your situation further, please do not hesitate to contact our dedicated customer support team.
Once again, we apologize for any frustration or disappointment that you may have experienced. Your satisfaction is of paramount importance to us, and we are keen to make things right. If you have any further questions or concerns, please feel free to contact us.
I'm a cheated client too.
I'm a cheated client too.
Give me my refund. Le vostre mamme maiale
August 13, 2024
Unprompted review
Reply from Nordicprostore
Hello, and have a pleasant day!
We sincerely apologize for any inconvenience you've experienced and recognize that we haven't met your expectations this time. Should you wish to delve deeper into your situation, please feel free to reach out to our customer support team.
Worthless
Worthless. Zero communication. Ordered a mobile ac beginning of July, died out after 10 days. They don’t reply to emails, it’s August now and still nothing. Waste of 279€. To this day I still email on all socials and never return to me. I want my money back!!
August 8, 2024
Unprompted review
Reply from Nordicprostore
Hello, and good day to you!
We deeply regret any inconvenience you've encountered. Providing top-notch service to our customers is our utmost priority, and we acknowledge that we've fallen short of your expectations on this occasion. However, due to unforeseen circumstances, the shipment and processing is very much congested.
Rest assured, we are fully committed to resolving this matter swiftly. Our team will conduct a thorough investigation into the shipment and address your concerns. To discuss the specifics of your situation, please don't hesitate to reach out to our dedicated customer support team.
Once again, we extend our sincerest apologies for any frustration or disappointment you may have experienced. Your satisfaction is paramount to us, and we welcome the opportunity to make things right. Should you have any further questions or concerns, please feel free to contact us.
Where is my order ?
I ordered a paddle for a birthday on July 10, 2024 which should have arrived in less than a week at my home in France. It's August 7 and still nothing. The package would be stuck at German customs. I contacted their customer service several times but never got a single response. There is no telephone number. It’s a shame.
July 10, 2024
Unprompted review
Reply from Nordicprostore
Hello, I hope you are well!
We apologize for any inconvenience you may have experienced. Providing excellent service to our customers is our top priority, and we realize that we did not live up to your expectations this time.
You can rest assured that we are fully committed to resolving this matter quickly. Our team will examine the shipment thoroughly and address your concerns immediately. If you would like to discuss your situation further, please do not hesitate to contact our dedicated customer support team.
Once again, we apologize for any frustration or disappointment that you may have experienced. Your satisfaction is of paramount importance to us, and we are keen to make things right. If you have any further questions or concerns, please feel free to contact us.
Not quite sure where to start
Not quite sure where to start. I ordered three items, only one of which arrived. Contacted customer support over a week ago, still no answer. The product that arrived (a water trampolin for €1200) does not even have a user manual or assembly guide. So all in all one of three items received, very difficult to assemble and no help from customer support. I would recommend to avoid.
August 6, 2024
Unprompted review
Reply from Nordicprostore
Hello, I hope you are well!
We apologize for any inconvenience you may have experienced. Providing excellent service to our customers is our top priority, and we realize that we did not live up to your expectations this time.
You can rest assured that we are fully committed to resolving this matter quickly. Our team will examine the shipment thoroughly and address your concerns immediately. If you would like to discuss your situation further, please do not hesitate to contact our dedicated customer support team.
Once again, we apologize for any frustration or disappointment that you may have experienced. Your satisfaction is of paramount importance to us, and we are keen to make things right. If you have any further questions or concerns, please feel free to contact us.
my first tme to purchase from nordic…
my first tme to purchase from nordic prostore & i can only speak for myself the service was just excellent!! speed & communication just what i like, i have not tried out the product just yet but it looks and feels very sturdy
August 2, 2024
Unprompted review
Reply from Nordicprostore
Thank you for your amazing review on Trustpilot!
Your kind words have made our day brighter. Knowing you had a fantastic experience with us is truly motivating. Your trust is invaluable, and we're dedicated to surpassing your expectations. Whether you have questions, suggestions, or more feedback, please reach out. Your insights guide our journey to improvement. Thank you for choosing us. We're delighted to have you as a satisfied customer and can't wait to serve you again!
Terrible service
Terrible service. Bought a electric sauna and it stopped working after a couple of months. I have emailed there customer services 4 different times and still havent heard one word from them. Shocking services. Is there any advice on how I can report this company and hopefully get them taken down so nobody has to deal with them?
July 31, 2024
Unprompted review
Reply from Nordicprostore
Hello, and have a pleasant day!
We sincerely apologize for any inconvenience you've experienced and recognize that we haven't met your expectations this time. Should you wish to delve deeper into your situation, please feel free to reach out to our customer support team.
Ngl I wrote bad about it but shipping…
Ngl I wrote bad about it but shipping didn’t take tha long
July 18, 2024
Unprompted review
Reply from Nordicprostore
Hello there!
We want to express our deepest gratitude for sharing such a wonderful review on Trustpilot! Your positive feedback has truly brightened our day. Knowing that you had a fantastic experience with us is incredibly motivating. Your trust means the world to us, and we are committed to continually enhancing our service to exceed your expectations. Whether you have questions, suggestions, or additional feedback, please feel free to get in touch. Your insights are invaluable in our journey toward improvement. Thank you once more for choosing us. We are thrilled to have you as a satisfied customer, and we look forward to serving you again in the future!
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