Order NP97924. Ranger ATV Stopped working after about 1/2 hour of use. Unclear what issue it. Fully charged battery, no response to throttle. Reached out to Nordic ProStore for advice on next steps.... See more
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I was supposed to get a free shipping as advertised (higher than €50 purchase) but I was charged for shipping. I don’t know what went wrong but even if it was written in tiny small letters somewhere h... See more
Company replied
My last order was delayed due to damage. Item arrived with the base of treadmill damaged. Was able to widen damaged tubing to insert bottom fitting. Have reordered item because I want a treadmill whic... See more
Delivery took 2 weeks instead of 3-7 promised days. The Eco Body Wall Bars are showed on the web site upside down, giving wrong impression that I can do pull ups there. The item is consisted of 2 pa... See more
Company replied
Company details
Contact info
Elimäenkatu 15, 00510 , Helsinki, Finland
- info@nordicprostore.com
- nordicprostore.com
2.0
Poor
680 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 73% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
STAY AWAY FROM THIS SHOP!!!
They have promised us goods now for 3 months. No longer responding to emails. Sends information that the item has been sent, but they have no items to send. When we notify that the tracking number for DHL no longer works, it will be quiet as usual.
We have asked several times to get the money back, but they are not responding to this. The payment was 1700 Euros in mid of April....
They spend a lot of money they have stolen from their customers to advertise on google, so they show up everywhere...
THESE PEOPLE ARE CRIMINALS!!
The amazing thing now is that they don't send the item to us and also keep the money. They probarly
They must be laughing to death in their office when they think how stupid the customers are...
RUBBISH SHOP!!! DON'T BE AS STUPID AS US TO PAY THESE BEFORE YOU GET THE ITEMS!!!
July 17, 2024
Unprompted review
Reply from Nordicprostore
Hello, I hope you are well!
We apologize for any inconvenience you may have experienced. Providing excellent service to our customers is our top priority, and we realize that we did not live up to your expectations this time.
You can rest assured that we are fully committed to resolving this matter quickly. Our team will examine the shipment thoroughly and address your concerns immediately. If you would like to discuss your situation further, please do not hesitate to contact our dedicated customer support team.
Once again, we apologize for any frustration or disappointment that you may have experienced. Your satisfaction is of paramount importance to us, and we are keen to make things right. If you have any further questions or concerns, please feel free to contact us.
Bought a smart watch which broke down…
Bought a smart watch which broke down after 3 months. Send a couple of emails but customer service never answered. Never gonna use this company.
July 11, 2024
Unprompted review
Reply from Nordicprostore
Hello, and good day to you!
We deeply regret any inconvenience you've encountered. Providing top-notch service to our customers is our utmost priority, and we acknowledge that we've fallen short of your expectations on this occasion. However, due to unforeseen circumstances, the shipment and processing is very much congested.
Rest assured, we are fully committed to resolving this matter swiftly. Our team will conduct a thorough investigation into the shipment and address your concerns. To discuss the specifics of your situation, please don't hesitate to reach out to our dedicated customer support team.
Once again, we extend our sincerest apologies for any frustration or disappointment you may have experienced. Your satisfaction is paramount to us, and we welcome the opportunity to make things right. Should you have any further questions or concerns, please feel free to contact us.
Zero Customer Service Response
This company sent the wrong item and has been completely unresponsive for over a week. We have tried to contact them through different channels, including their email and their live-chat, which doesn't seem to have any live agents at all, and there has been no response or acknowledgement. We don't think they are going to address our problem at all.
June 20, 2024
Unprompted review
Reply from Nordicprostore
Hello, and good day to you!
We deeply regret any inconvenience you've encountered. Providing top-notch service to our customers is our utmost priority, and we acknowledge that we've fallen short of your expectations on this occasion. However, due to unforeseen circumstances, the shipment and processing is very much congested.
Rest assured, we are fully committed to resolving this matter swiftly. Our team will conduct a thorough investigation into the shipment and address your concerns. To discuss the specifics of your situation, please don't hesitate to reach out to our dedicated customer support team.
Once again, we extend our sincerest apologies for any frustration or disappointment you may have experienced. Your satisfaction is paramount to us, and we welcome the opportunity to make things right. Should you have any further questions or concerns, please feel free to contact us.
Paid for on 13/6
Paid for on 13/6. Delivery states 3-7 days. Now 8 days and no sign of the product. Maybe the negative reviews on here are correct !
June 21, 2024
Unprompted review
Reply from Nordicprostore
Hello, and good day to you!
We deeply regret any inconvenience you've encountered. Providing top-notch service to our customers is our utmost priority, and we acknowledge that we've fallen short of your expectations on this occasion. However, due to unforeseen circumstances, the shipment and processing is very much congested.
Rest assured, we are fully committed to resolving this matter swiftly. Our team will conduct a thorough investigation into the shipment and address your concerns. To discuss the specifics of your situation, please don't hesitate to reach out to our dedicated customer support team.
Once again, we extend our sincerest apologies for any frustration or disappointment you may have experienced. Your satisfaction is paramount to us, and we welcome the opportunity to make things right. Should you have any further questions or concerns, please feel free to contact us.
Do not buy from this store, there is no customerservice
I received my order NP20770-SE and have tried to send it back as it's faulty and so far no one has come back to me. I have tried to reach them on all channels possible.
It's ridiculous, by law I have the right to return a faulty product. I'm so frustrated with the store!
June 21, 2024
Unprompted review
Reply from Nordicprostore
Hello, I hope you are well!
We apologize for any inconvenience you may have experienced. Providing excellent service to our customers is our top priority, and we realize that we did not live up to your expectations this time.
You can rest assured that we are fully committed to resolving this matter quickly. Our team will examine the shipment thoroughly and address your concerns immediately. If you would like to discuss your situation further, please do not hesitate to contact our dedicated customer support team.
Once again, we apologize for any frustration or disappointment that you may have experienced. Your satisfaction is of paramount importance to us, and we are keen to make things right. If you have any further questions or concerns, please feel free to contact us.
Missing order and no customer service
I placed an order 29th of May and have still not recieved my package. The tracking is random updated, and the order has been in Finland, Norway and are now in Sweden. The final destination is suppose to be Norway. I have tried to ask for help on the homepage to Nordic Prostore, but I get no respond. This is really bad customer service, and I will never buy anything from this shop again.
June 20, 2024
Unprompted review
Reply from Nordicprostore
Hello, and good day to you!
We deeply regret any inconvenience you've encountered. Providing top-notch service to our customers is our utmost priority, and we acknowledge that we've fallen short of your expectations on this occasion. However, due to unforeseen circumstances, the shipment and processing is very much congested.
Rest assured, we are fully committed to resolving this matter swiftly. Our team will conduct a thorough investigation into the shipment and address your concerns. To discuss the specifics of your situation, please don't hesitate to reach out to our dedicated customer support team.
Once again, we extend our sincerest apologies for any frustration or disappointment you may have experienced. Your satisfaction is paramount to us, and we welcome the opportunity to make things right. Should you have any further questions or concerns, please feel free to contact us.
Scam company don't buy!
Scam!
I got a faulty product and they are not responding to me about returning it and getting the money back. They should get shut down. I will contact a lawyer and try to get this sorted. Still waiting for a response from them
June 17, 2024
Unprompted review
Reply from Nordicprostore
Hello, and good day to you!
We deeply regret any inconvenience you've encountered. Providing top-notch service to our customers is our utmost priority, and we acknowledge that we've fallen short of your expectations on this occasion. However, due to unforeseen circumstances, the shipment and processing is very much congested.
Rest assured, we are fully committed to resolving this matter swiftly. Our team will conduct a thorough investigation into the shipment and address your concerns. To discuss the specifics of your situation, please don't hesitate to reach out to our dedicated customer support team.
Once again, we extend our sincerest apologies for any frustration or disappointment you may have experienced. Your satisfaction is paramount to us, and we welcome the opportunity to make things right. Should you have any further questions or concerns, please feel free to contact us.
Invalid number..
I placed an order yesterday, and upon further investigation I realised this company seems like a scam. So I tried calling them. No reply, inactive number. Come on… if I don’t get my money back I’ll get into contract with a lawyer. I’ll do my best to get your store on CDON gets shut down. Horrible business practice, can’t even..
June 12, 2024
Unprompted review
Reply from Nordicprostore
Hello, and good day to you!
We deeply regret any inconvenience you've encountered. Providing top-notch service to our customers is our utmost priority, and we acknowledge that we've fallen short of your expectations on this occasion. However, due to unforeseen circumstances, the shipment and processing is very much congested.
Rest assured, we are fully committed to resolving this matter swiftly. Our team will conduct a thorough investigation into the shipment and address your concerns. To discuss the specifics of your situation, please don't hesitate to reach out to our dedicated customer support team.
Once again, we extend our sincerest apologies for any frustration or disappointment you may have experienced. Your satisfaction is paramount to us, and we welcome the opportunity to make things right. Should you have any further questions or concerns, please feel free to contact us.
Order placed and paid with a stated…
Order placed and paid with a stated delivery time of 3-7 working days. No communication after the confirmation email and no response (next to an acknowledgment of receipt) on a subsequent email. I'm afraid my money is gone....
June 11, 2024
Unprompted review
Reply from Nordicprostore
Hello, and good day to you!
We deeply regret any inconvenience you've encountered. Providing top-notch service to our customers is our utmost priority, and we acknowledge that we've fallen short of your expectations on this occasion. However, due to unforeseen circumstances, the shipment and processing is very much congested.
Rest assured, we are fully committed to resolving this matter swiftly. Our team will conduct a thorough investigation into the shipment and address your concerns. To discuss the specifics of your situation, please don't hesitate to reach out to our dedicated customer support team.
Once again, we extend our sincerest apologies for any frustration or disappointment you may have experienced. Your satisfaction is paramount to us, and we welcome the opportunity to make things right. Should you have any further questions or concerns, please feel free to contact us.
Disgraceful service Nordic Prostore
Again after messaging on here that they are investigating I have still not received any communication from Nordic Prostore
Please do not use this company as they are not fit for purpose who seem to think it’s ok to embezzle peoples money .
Trust me Nordic Prostore I’m am retired person with time on my hands and I will not stop until you deliver the pool table or return my money. If you want a battle then I am ready !!!!!
April 28, 2024
Unprompted review
Reply from Nordicprostore
Hallo und guten Tag!
Wir bedauern zutiefst die Unannehmlichkeiten, die Ihnen entstanden sind. Es ist unsere oberste Priorität, unseren Kunden einen erstklassigen Service zu bieten, und wir geben zu, dass wir in diesem Fall Ihre Erwartungen nicht erfüllt haben.
Seien Sie versichert, dass wir uns voll und ganz dafür einsetzen, diese Angelegenheit schnell zu klären. Unser Team wird eine gründliche Untersuchung der Sendung durchführen und sich unverzüglich um Ihr Anliegen kümmern. Um die Einzelheiten Ihrer Situation zu besprechen, zögern Sie bitte nicht, sich an unser engagiertes Kundenserviceteam zu wenden.
Wir entschuldigen uns noch einmal aufrichtig für jegliche Frustration oder Enttäuschung, die Sie möglicherweise erlebt haben. Ihre Zufriedenheit steht für uns an erster Stelle, und wir freuen uns über die Gelegenheit, die Dinge richtig zu stellen. Sollten Sie weitere Fragen oder Bedenken haben, können Sie sich gerne an uns wenden.
LIARS
When they reply, they ask to contact their dedicated team however, I have tried to contact them by email, trough facebook and trough INstagram and no one is never replying. I am super conceraned about my order and I hope I will receive it one day.
May 3, 2024
Unprompted review
Reply from Nordicprostore
Hello, and have a pleasant day!
We sincerely apologize for any inconvenience you've experienced and recognize that we haven't met your expectations this time. Should you wish to delve deeper into your situation, please feel free to reach out to our customer support team.
Sent the product back, no money. Order nr: NP76816
Sent the product back, don't get my money back. Order number: NP76816
They sent me an answer for a shipping label to send the product back, the product arrived at Shop (Finland) again on the 10th of May and I never got my money back. They also don't answer via e-Mail (which is the only way to contact them). I am willing to delete this review but I want my money back and an answer!
May 28, 2024
Unprompted review
Reply from Nordicprostore
Hello, I hope you are well!
We apologize for any inconvenience you may have experienced. Providing excellent service to our customers is our top priority, and we realize that we did not live up to your expectations this time.
You can rest assured that we are fully committed to resolving this matter quickly. Our team will examine the shipment thoroughly and address your concerns immediately. If you would like to discuss your situation further, please do not hesitate to contact our dedicated customer support team.
Once again, we apologize for any frustration or disappointment that you may have experienced. Your satisfaction is of paramount importance to us, and we are keen to make things right. If you have any further questions or concerns, please feel free to contact us.
CRAP
Order never arrived.Non existing customer service.Have requested a refund from paypal.Will never order from here again
May 9, 2024
Unprompted review
Reply from Nordicprostore
Hello, and have a pleasant day!
We sincerely apologize for any inconvenience you've experienced and recognize that we haven't met your expectations this time. Should you wish to delve deeper into your situation, please feel free to reach out to our customer support team.
Got no response for customer service.
Last time I contacted the customer service, they responded were very fast and I was satisfied with the service.
May 26, 2024
Unprompted review
Reply from Nordicprostore
Hello, and have a pleasant day!
We sincerely apologize for any inconvenience you've experienced and recognize that we haven't met your expectations this time. Should you wish to delve deeper into your situation, please feel free to reach out to our customer support team.
No sign of order & zero communication
I ordered on 13/05/24 & got a dispatch notice from Nordic ProStore & tracking number on May 14th...contacted them on May 21st as the tracking number didn't appear to be working. I still haven't received a reply to my email or to my query via their website.
I contacted DHL on May 22nd, they replied on the same day to say they had only received an electronic notification from Nordic & were yet to receive my package. So it obviously has not been dispatched.
I have no problem waiting for my item, as long as I am informed of wait times. Nordicprostore have my money but have not advised as to why or how long my item is delayed. I will be reporting to the Irish Competition and Consumer Protection Commission & the ODR (Online Dispute Resolution) if I do not get a satisfactory communication over the coming days.
May 25, 2024
Unprompted review
Reply from Nordicprostore
Hello, and good day to you!
We deeply regret any inconvenience you've encountered. Providing top-notch service to our customers is our utmost priority, and we acknowledge that we've fallen short of your expectations on this occasion.
Rest assured, we are fully committed to resolving this matter swiftly. Our team will conduct a thorough investigation into the shipment and address your concerns without delay. To discuss the specifics of your situation, please don't hesitate to reach out to our dedicated customer support team.
Once again, we extend our sincerest apologies for any frustration or disappointment you may have experienced. Your satisfaction is paramount to us, and we welcome the opportunity to make things right. Should you have any further questions or concerns, please feel free to contact us.
Terrible customer service
Update 15/7/24 communication has now basically stalled. No further information on shipping replacements. Nordic have taken our purchase money and not followed through on fulfilment. We’ll likely need to pursue legal routes.
Update 27/6/24 so looks like the shipping company has paid Nordic for components lost during transit. I’m still awaiting shipping, this is now 2 months after the original order.
Update 12/6/24 still no indication that replacement missing components have been shipped almost a month after issue highlighted.
Update 4/6/24 Nordic made contact to indicate they have brought a damaged shipping claim to the courier company and to request pictures and a description of the missing components. I sent pictures of the unboxed item and inventoried the missing components. A week has passed since these have been forwarded and no reply as of yet.
Original review: Ordered a basketball hoop on 30th April. The order arrived finally on the 20th of May. The packaging in which the item arrived had been damaged and components were lost in transit. Contacted Nordic and included pictures of the damaged packaging. Have received only an automated response and nothing further. In addition I contacted the shipping company who indicated Nordic would have to contact them to resolve the issue. I relayed this information to Nordic but again no response beyond the automated reply. I am now out of pocket and without the item I originally ordered. Extremely disappointed with the total lack of engagement from the company.
May 20, 2024
Unprompted review
Reply from Nordicprostore
Hello, I hope you are well!
We apologize for any inconvenience you may have experienced. Providing excellent service to our customers is our top priority, and we realize that we did not live up to your expectations this time.
You can rest assured that we are fully committed to resolving this matter quickly. Our team will examine the shipment thoroughly and address your concerns immediately. If you would like to discuss your situation further, please do not hesitate to contact our dedicated customer support team.
Once again, we apologize for any frustration or disappointment that you may have experienced. Your satisfaction is of paramount importance to us, and we are keen to make things right. If you have any further questions or concerns, please feel free to contact us.
Horrible shop
I don’t want to give a star, but i have to. I ordered (AND PAYED) a basketball hoop on 1 April, the 1st. Today is MAY the 23th and it is still not here. First there was a so called problem with DHL (as i am reading other reviews here I’m doubting it). Then they had too much orders for a quick delivery. Every answer took them many days and so I’m waiting and waiting. It’s frustrating and absolutely annoying. Now I’m involving a lawyer… I’m not willing to let 200€ go away just like this.
I can definitively NOT recommend to buy something at this shop.
May 23, 2024
Unprompted review
Reply from Nordicprostore
Hello, and good day to you!
We deeply regret any inconvenience you've encountered. Providing top-notch service to our customers is our utmost priority, and we acknowledge that we've fallen short of your expectations on this occasion.
Rest assured, we are fully committed to resolving this matter swiftly. Our team will conduct a thorough investigation into the shipment and address your concerns without delay. To discuss the specifics of your situation, please don't hesitate to reach out to our dedicated customer support team.
Once again, we extend our sincerest apologies for any frustration or disappointment you may have experienced. Your satisfaction is paramount to us, and we welcome the opportunity to make things right. Should you have any further questions or concerns, please feel free to contact us.
At the moment I am giving them 1 star
It has been more than a week now and Nordic pro store has still NOT replied. This is a very expensive item that is faulty. My lawyer has now been advised.
………………
At the moment I am giving them 1 star. And since their reply I have yet to still receive a solution. Not even an email I am still waiting!
I ordered a large greenhouse which got stuck with DHL for 10 days before arriving but then the item was missing all the accessories to put it together. I have only poles and glass. I messaged nordic on Monday its now Thursday with very little response or solutions. This is a very expensive product and Ive already paid builders for their time for a product that couldn't be put together. Extremely frustrating! I await their response... and a solution.
May 20, 2024
Unprompted review
Reply from Nordicprostore
Hello, I hope you are well!
We apologize for any inconvenience you may have experienced. Providing excellent service to our customers is our top priority, and we realize that we did not live up to your expectations this time.
You can rest assured that we are fully committed to resolving this matter quickly. Our team will examine the shipment thoroughly and address your concerns immediately. If you would like to discuss your situation further, please do not hesitate to contact our dedicated customer support team.
Once again, we apologize for any frustration or disappointment that you may have experienced. Your satisfaction is of paramount importance to us, and we are keen to make things right. If you have any further questions or concerns, please feel free to contact us.
WORST SHOP IN THE HISTORY OF SHOPS
WORST SHOP IN THE HISTORY OF SHOPS
Even if it looks like a bargain.. don't, just don't..
these useless shower of *** are beyond terrible. I ordered something over 2 months ago and I'm still waiting with absolutely F all correspondence or apology. shocking!!!!!
May 22, 2024
Unprompted review
Reply from Nordicprostore
Hello, and good day to you!
We deeply regret any inconvenience you've encountered. Providing top-notch service to our customers is our utmost priority, and we acknowledge that we've fallen short of your expectations on this occasion.
Rest assured, we are fully committed to resolving this matter swiftly. Our team will conduct a thorough investigation into the shipment and address your concerns without delay. To discuss the specifics of your situation, please don't hesitate to reach out to our dedicated customer support team.
Once again, we extend our sincerest apologies for any frustration or disappointment you may have experienced. Your satisfaction is paramount to us, and we welcome the opportunity to make things right. Should you have any further questions or concerns, please feel free to contact us.
Lack of communication, product never arrived
You got your money but I didn't get the product for what I paid. You are so quick to ask my rating/review before the product is shipped! "Your customer feedback is extremely valuable to us and therefore we would like to ask you to share your experience with us and other customers." those are your words.
I emaild you but I got only an auto reply:
"Thank you for reaching out to us. We have received your message and will be in touch with you as soon as possible, so approximately within 2-3 business days." and after 2 weeks no anwser at all!
No comment at all. Do not trust this company!
April 29, 2024
Unprompted review
Reply from Nordicprostore
Hello, I hope you are well!
We apologize for any inconvenience you may have experienced. Providing excellent service to our customers is our top priority, and we realize that we did not live up to your expectations this time.
You can rest assured that we are fully committed to resolving this matter quickly. Our team will examine the shipment thoroughly and address your concerns immediately. If you would like to discuss your situation further, please do not hesitate to contact our dedicated customer support team.
Once again, we apologize for any frustration or disappointment that you may have experienced. Your satisfaction is of paramount importance to us, and we are keen to make things right. If you have any further questions or concerns, please feel free to contact us.
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