NordicTrack Reviews 

AWFUL does not even begin to explain this company. I assumed this would be a good purchase bc they have been around for 40 years, household name etc. I purchased my treadmill on black Friday. Received the following week. Today is 3/9. It has NOT worked 1 day. I have had a repair person come to my house 4x now. Been shipped 4 parts and still NOTHING!! DO NOT BUY! My 30 days is over for return. It never even worked in the 30 days. I was assured this would be a simple fix. Here I am over 90 days later with no solution. Please do not waste your $$ Customer service people have zero knowledge or urgency.

shelly was very efficient and helpful once she got my file.
before she gets involved things were a little chaotic

Shelly was great - communicative, responsive and informative on status, next steps, etc. and helped guide my issue to a successful resolution.

Underwhelmed w the treadmill. For $2500 it’s very meh 🫤. Has to buy ifit programming to be able to have streaming apps and then you are limited to what they have preloaded. Controls are not super responsive. Overall it feels like a $1200 treadmill would not recommend.

Incredible potential but UI, search and performance are remarkably poor.

I have a treadmill that I paid $600 for. C700. It is probably 5-6 years old so out of warranty and I know that. It's got the IFITT screen and software on it. I do not use the programs. I just walk manually. It now has an update fail error message and I've done all the troubleshooting tips multiple times and finally called in to NT. They said I have to purchase a new console for $349 + install. I've seen multiple others on Reddit and FB and Youtube having the same issue. Just want other buyers to know they quit working after awhile, NT knows it, and I guess this is how they get you to but another one or buy parts from them. I also think they should notify you that there is software that needs to be updated and notify you that these typically only last for a certain amount of years. How do you dispose of a large broken treadmill?

It took three different repair operators over five visits to fix the treadmill that stopped operating after our second use. Scheduling was difficult and lasted months after the purchase. It has been working well for the past three months but we were very disappointed with our initial experience.

I had a NordicTrack Commercial 2950 treadmill that was a complete piece of garbage. From day one, it had issues and the longest it continuously ran was thirteen months, just enough to take it out of warranty. The treadmill was only five years old and only worked for about three consecutive periods over three years of that time. I was very hesitant to try another NordicTrack treadmill.

I received an email with an incredible upgrade offer and with advice from other serious running friends, I decided to move forward with a new Commercial 2450 model. Overall, the purchase experience was very good. The sales team was very helpful getting me a great deal and the most for my money.

I was told 2-3 weeks for delivery, but the delivery company immediately reached out and I wasn't ready to take delivery. They scheduled deliveries multiple times when I wasn't available and I had to keep calling them to change the delivery window. This was the only negative part of the experience.

When I was finally able to take delivery, the team was fast and efficient with tearing down my old treadmill and installing and setting up the new treadmill. They were very careful in navigating up and downstairs, around corners, and out of the house. The process was fast, the team friendly, and the new treadmill was put together perfectly.

The new Commercial 2450 treadmill is really well built, sturdy, the interface works really well, and MUCH higher quality to my old model. I've had a lot of great runs on it already and am very impressed overall. Glad I took the chance and stuck with NordicTrack.

Awful customer service, specifically the sales department. Super rude and unhelpful, I had ordered a treadmill and immediately canceled my order because I did not want to go forward with this company knowing how bad the service is.

I spent more than $2K on the bike and another $400+ on the warranty. It has had problems the entire time I’ve owned it. Working with the warranty company is beyond difficult. I’m still waiting on my third repair but they keep asking for more videos and making everything more challenging. It took me 58 minutes on the last call I made just to get sent to another department where they demanded I start over with videos. The bike repair man said that it’s a complete lemon.

My old 2450 treadmill with IFIT really changed my overall health for the better..With a scale down move I was not able to bring it. I ordered the newest 2450 when I finally converted my current garage. Still love my IFIT and I also have the X24 bike and the rower. However this is the noisiest treadmill I’ve ever been on. Watched all of the solution to squeaking videos with no luck.

I worked with Mason Hansen on an IFIT membership renewal amd the process was simple and saved me money. What more could you want? I will say that the "sales pitch" and process could be a bit more official. I had to do a little research to confirm that it wasn't a scam solicitation. Maybe an email referring to a message though my IFIT account would've felt less sketchy. But no harm, no foul.

My new NordicTrack treadmill makes a consistent squeaking noise when I am on the treadmill and makes a really loud noise when changing the incline. The delivery folks dropped it. I cannot get anyone to come and fix it!!! They gave me one option, when I was out of town, and won’t follow through! It has been a full month and I can’t use it until it is fixed. So much for being “new”!

I love it so far! We purchased it in November just in time for a long, snowy winter. I am so glad we got our treadmill or I wouldn't have been able to run as much as I have. The treadmill works great, and I love the various workouts available on iFit. We had one issue with it being squeaky after we assembled it, but iFit helped us get a tech out right away and it is running smoothly now.

Old exercise equipment was not hauled away, which I paid for and was assured by sale’s representative would occur upon delivery of the new treadmill and bike. Also, did receive the purchased exercise mat in a timely manner. Customer rep was MIA when I voiced my concerns. New machines are
fine, but Terrible customer service tarnished the consumer experience. I would not buy from NordicTrack if I had to do it over again.

Tanner Johnson was fabulous and helped me with all my questions. This is my first time using iFit and he was able to guide me through the process.

Jonah Gutierrez made my renewal experience great! He was very easy to speak to and answered all my questions. He followed up more than once to ensure I was receiving a renewal rate that I was happy with,no pressure tactics. When I had an issue with the invoicing, he was quick to respond and provided me with what I needed. Thanks IFIT/Nordic Track, Jonah understands what great customer service is!

I tried to call for question to iFit Treadmill CS (833) 680-4348 but they never answer the phone call. Every time when I called CS it took over 30minute and I finally hung up. It's so stressful due to treadmill is completely stopped and CS is not responding.
Awful Customer Service!

My Nordic track commercial 1750 is a pretty solid machine although right off the first two months I’ve encountered up to three errors. The first one was the screen would change its volume. Some days it would be louder than others. Second issue I ran into was squeaking, or noise made when running on the deck that wasn’t incline or decking, which resulted in greasing the hinges that held the deck to the frame, and the last was a banging noise whenever the deck would raise or lower itself, according to the program, which was the result of a loose lock nut that had to be tightened. Overall, I feel this machine is great for home use as long as you are mechanically, inclined, and ready to deal with issues or else you may end up spending some money to have a repair man to come out frequently to tighten and lubricate your machine. Hopefully overtime I’ll experience less issues as I learn to maintain my machine.

I have been using a NordicTrack treadmill since Covid, and have been very happy with the platform and the support I have received over the past 5 years. Knowing that treadmills, by their very nature, are machines that require constant maintenance, I purchased the maintenance plan and am very glad that I did. I have maintenance performed annually, and the tech that has serviced and repaired the machine has been a miracle worker. He has replaced major and minor components, keeping me running without lengthy delays.
The iFit platform has been a great motivator for me. The trainers that I repeatedly run with are fascinating people, and I feel I am getting courses in exercise physiology, geology, biology, sociology, etc., with every run. The scenery of the locations keep the machine from being a "dreadmill," and iFit keeps adding interesting workouts in updating the software.
For me personally, having a reliable and enjoyable treadmill experience was critical to my recovering from open-heart surgery to replace a failing aortic valve. Because of the iFit platform and the NordicTrack treadmill, within a year of my surgery I was back to running at the same level as I was pre-surgery, an age-group podium finisher at local road races. I have recommended the NordicTrack platform to family and friends, and will continue to do so. This winter in the northeast has been brutal, but the training for my next half-marathon and, hopefully, marathon is on track, thanks to my treadmill from NordicTrack.