I bought a radio for a birthday present, but as I was very late ordering, I was concerned that it might not be arriving on time. The customer service (Lisa) at Nordiska was outstanding, trying their... See more
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See what reviewers are saying
I bought something and returned it. After my return shipment was processed, they had credited too few. So I called them and contrary to what other customers say, I was assisted very quickly and eff... See more
Happy with my pretty order.. but I'm still waiting for delivery. No response on e-mail and phonecalls. DHL was delayed and did not contact us. Ultimately, the customer service from NOGA was helpfu... See more
Company replied
too long delivery time, without clear deadline. When we finally received the soffa, the quality is not what we expected. The surface is bit “Wrinkled”, not as premium and comfortable as imagined. Disa... See more
Company details
- Furniture Store
- Bedroom Furniture Store
- Decoration and Interior Design Store
- Kitchen Supply Store
- Lighting Store
- Living Room Furniture Store
About Nordiska Galleriet SE
Written by the company
DESIGNMÖBLER OCH INREDNING SEDAN 1912
Möbler och inredningsdetaljer från hela världenHos oss hittar du designmöbler och inredningsdetaljer från hela världen. En samling unika objekt som vi har tagit hem från jordens alla hörn. Varenda möbel och detalj du ser är handplockad från våra hundratals välkända leverantörer och designers. Gemensamt för alla är hantverket som gjort dem till tidlösa klassiker eller framtida stjärnskott.
Ett heltäckande sortimentVi har över 300 exklusiva varumärken vilket ger ett heltäckande sortiment. Tack vare vår långa historia har vi kunskapen som krävs för att hjälpa dig att hitta den design som håller högst nivå. Vi säljer bara det bästa och enbart möbler från erkända formgivare. Naturligtvis är allt vi säljer äkta varor som är original.
Vi har samlat det bästa på en plats. För att du ska kunna uttrycka din designidentitet fullt ut. Vår erfarenhet och kunskap finns alltid till ditt förfogande.
Contact info
Nybrogatan 11, 114 39, Stockholm, Sweden
- 08 - 442 83 60
- help@nordiskagalleriet.se
- nordiskagalleriet.se
3.9
Great
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 32% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great selection but long delivery!
I didnt know it would take a month for a duvet cover and a set of cutlery to arrive but I love my purchase. Great selection too.
December 21, 2023
Easy to shop and fast delivery!!
December 19, 2023
Best price in the market (literally)
The great price was the first reason I bought this product from Nordiska Galleriet but the fast delivery and amazing customer service really insured me why I chose them.
December 12, 2023
Delayed order and Non-responsive…
Order not delivered and Non-responsive customer service.
I placed an order on 26 November and it still has not arrived (18 December). I've have emailed customer service and attempted to call several times, without response. There customer service line on weekends is closed, despite supposedly being open between 11-17. During the week, I was only able to leave a voice message and not speak to anyone.
December 15, 2023
Reply from Nordiska Galleriet SE
Hi Katie,
Thank you for taking the time to leave a review, it is very valuable! I am sorry to hear that you are not satisfied with your shopping experience with us. We have had high pressure on our customer service and have therefore had longer response times than normal during the holidays, we are sorry that you were affected by this.
I can see that an service agent has contacted you and helped you further in this case.
Do not hesitate to get in touch if there is anything we can help you with.
Wish you a nice day!
Sincerely,
Emilia
Didn't deliver according to the time on the webpage
Have placed an order (831999) for a lamp on the 3rd of October, and it showed on the webpage that it was in stock, but the order has not shipped until now. Tried to reach customer support by email on the 12th, but got no reply either. Very disappointed! Now I don't know if I should keep waiting or just cancel the order, would be great if someone could help me, please?
October 3, 2023
Unprompted review
Reply from Nordiska Galleriet SE
Hi Xiaoqi Song,
Thank you for leaving us a review! I am sorry to hear that you are not satisfied with your shopping experience with us. We have had very high pressure on our customer service and are sorry that this has affected you. We understand that your experience was disappointing and that is obviously not a feeling we want to leave you with.
A case manager has contacted you and will handle your case further.
Wish you a nice day!
Sincerely,
Emilia
Bra bra bra bra
September 20, 2023
I contacted Carolina in Customer…
I contacted Carolina in Customer Service and she answered all my questions in a very friendly, professional manner. She understood my delivery issue and made me feel relieved about my order.
The customer service and friendliness of the staff made this purchase a positive experience! I really appreciate it. Thank you so much!!
July 10, 2023
Excellent customer service
Excellent customer service. Mesmerising collection of finest design assortment
May 29, 2023
Really good customer service
May 23, 2023
Maybe nice products? 12 days...still nothing.
I ordered 12 days ago (8 business days), and still no delivery, or even a shipment notification. All items were in the warehouse. I've received two "Sorry, the warehouse is busy" emails from customer service, both telling me that my order was "fully managed in the warehouse" and "will ship soon." Today I was told the warehouse is delivering in 3–7 business days. Yet if they actually looked up my order, they could see that it's been over 7 days, so they should either check on it for real to see if it's really ready to ship, or revise their story about the delivery times.
EDIT 30/3: Customer service told me 2 full days ago that the order couldn't be cancelled because it was already ready to ship...and yet even now it STILL hasn't shipped! I'm doubtful that they're even looking up orders to see the status, or contacting the warehouse to see if orders can be cancelled. I feel like I'm just getting standard copy/paste answers at this point. Never again.
After their reply to my review here I have the question: What would contacting you to follow up on my order help with? I've been in contact with customer service for several days already, and the order hasn't shipped, nor can it apparently be cancelled; only recalled after it has shipped.
March 29, 2023
Unprompted review
Reply from Nordiska Galleriet SE
Daer ERF,
Thank you for your feedback, it is vey important to us. I am so sorry to hear about your experience and that you have not received your delivery yet.
I understand your disappointment and that is not at all the feeling we want to leave you with. I would love to follow up on your order and get in touch with you. Please contact us at help@nordiskagalleriet.se with reference to your review.
I wish you a nice day!
Kind regards,
Nordiska Galleriet
Topp service
Very good service from the company and reasonable prices. Large number of items to choose from.
Highly recommended
March 12, 2023
Beautiful products !!!
Beautiful products !!!! But between ordering and the product being sent takes a while!
March 21, 2023
Reply from Nordiska Galleriet SE
Hi Megan,
Thank you for your feedback, it's important to us in order to continue growing and learning. I'm sorry that you had to wait longer than expected on your delivery but glad to hear you are happy with the products!
You are always welcome to contact us if you have any thoughts or questions, we will be happy to help.
Wish you a nice day!
Best regards,
Nordiska Galleriet
Kitchen
NG has helped me creating amazing kitchen that if functional and beautiful at the same time.
September 7, 2022
Bra service 👍
January 13, 2023
Supersnabb leverans
December 18, 2022
Very long processing and dispatching…
Very long processing and dispatching times never received the merchandise despite 7000 sek paid
December 23, 2022
Reply from Nordiska Galleriet SE
Dear Samuel,
Thank you for your feedback, it helps us going forward. I'm truly sorry we haven't been able to live up to your expectations. I can see that you have been in contact with our support regarding your case.
I hope you will be happy with the order and that we will get a chance to do better in the future.
Wish you a nice day!
Kind regards,
Nordiska Galleriet
late delivery
late delivery, I went to collect myself, date mentioned for delivery was not accurate
December 12, 2022
Reply from Nordiska Galleriet SE
Dear Tabraiz,
Thank you for your feedback, it helps us going forward. I'm truly sorry we haven't been able to live up to your expectations. We are working hard on our estimated delivery times.
I hope that we will get a chance to do better in the future.
Have a nice day!
Kind regards,
Nordiska Galleriet
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