Nordiska Galleriet SE Reviews 

Super bra design

Superb company to deal with stuff friendly and knowledgeable would highly recommend them.

I was unfortunately been sent a product that was defective. In addition, a key part of the product was lost in the post. I registered a customer service ticket a week ago and no one has contacted me despite several emails from my side.

I am therefore extremely disappointed in the level of customer service provided, especially given the price point of the products.

In future, I would advise being far more attentive to your customers in order to resolve such situations with a minimum amount of frustration.

I bought the Axel Wannberg Floating bed and was severely disappointed upon unpacking the bed as one of the "end" pieces / short pieces was clearly broken.

The damages clearly indicate that this is not an injury from the shipping handling, rather someone has tried to glue the damages and cover it up, clearly without success and then shipped it off anyway. My brother is a cabinetmaker and tells me that this must have been a faulty model from the beginning, not acceptable at all.

Now I've spent more than a month trying to get the situation solved and for the past 2 weeks I have not heard a single word from Nordiska.

DO NOT PURCHASE A SINGLE THING FROM NORDISKA, THEIR CUSTOMER SERVICE IS THE WORST!!!!

Not sure which issue this survey relates to but all of my recent customer experiences have been bad (except one friendly und result-less phone call).

The pattern is always the same:
- NG is making a mistake
- I don't get a response when I contact support
- the issue doesn't get solved
- NG still owes me money

Pretty bad, really.

Bad experience with delivery
Order delayed for +30days
No update given
Delivery with postnord for an item costed 10.000sek. I would have preferred another carrier

Hereby declare experience from purchase of wardrobe. (have not got it delivered yet so it is not experience from product)
Must says that there was a unique high level of product skills and customer support in the investment stage with good advices both technically and in an economic perspective.

Very straightforward, helpful and friendly. I had a good idea of exactly what I was looking for, and staff were very helpful working through fabrics and options with me, and providing swatches to use at home. The only thing that was a disappointment was that my first choice of sofa – the Togo – is not available for 16 months!! But that is not the fault of them or your business.

Amazing service. Furniture delivered very promptly! Exactly what we wanted

Hi it is my first shopping from you guys and unfortunately I received my side table with the wrong color (ordered in white and came as black)
Your customer service has been helpful with contacting warehouse for exchange but the whole process is too slow ( has been 10 days) and the warehouse has not sent out the right color.
As a first time shopper and a savvy internet shopper in furniture, I am a bit disappointed and hope you can improve. Order no: 709132

Dissapointed. Classic investor-aura buying up companies and ruining their reputation and what previous generations proudly created.... i just feel like a wallet to them

It took 5 months for me to get my order. But it is because covid-19 situation. It is a safe place to buy. I recommend this shop.

I have ordered a Herman Miller chair, which has a delivery time of 15-30 days, after asking the support team I been told it should take around 2-3 weeks.

The chair was delivered in less than a week! I was really pleased how quickly the order was handled, despite many negative reviews.

Also, support team answered all my questions regarding the chair and order, and the answer time was between 1 up to 2 days.

Worst experience I ever had, first order was delayed 3 months. I complained and got a gift card. Used it to order something else small, had to wait 8 months for that delivery. Their whole logistics team should be ashamed of themselves. Avoid, avoid, avoid...

This is an update on my previous review (written in Norwegian).
The order was eventually cancelled. One week after the cancellation I received a message that the order was on its way via Bring. Wondering now if I should just receive the goods as they will probably never notice that I haven't paid for them. Their systems and logistics seem really bad. Avoid Nordiska Galleriet at all costs. It's a total mess!

The item took 4 months+ to deliver. It was due to the supplier being late, but Nordiska Galleriet never gave any updates. I only received information when I wrote to complain, twice. Not very effective customer service.

I thought this was a really good company but they don't ship your order! Have been waiting for my dining chairs for a month and even calling them everyday doesn't help. We will ship, we will ship! And no! They don't ship. Useless.