Nord Labs Gaming Reviews 306

TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Considering 37 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the improved comfort and extended battery life provided by the products, making their VR sessions more enjoyable and longer-lasting. The user experience is generally positive, with people finding the accessories easy to fit and use, enhancing their overall VR experience. However, some people were dissatisfied with the product quality and delivery service, noting issues like products not working as advertised, batteries overheating, or items arriving damaged or not at all. There are also concerns about the company's business practices, with some customers reporting difficulties with customer support and express shipping not delivering faster.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product, with some customers praising the comfort, ease of use, and... See more

Quality

Customers had ambiguous experiences with quality, with some reviewers praising the product's comfort,... See more

User experience

People report positive experiences with user experience, with many finding the strap comfortable, easy to... See more

Delivery service

Clients share ambiguous opinions on delivery service, with some experiencing significant issues such as items... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The comfort strap is definitely better than the original (what looked like some sort of undergarment strap), has greater battery life - that is a must. Also, the prescription lenses are a great idea f... See more

Rated 4 out of 5 stars

I can say as a person who is always looking to benefit on gadgets that can be used more than just one thing like playing games. I really use this most as a production gear to work and I have used it a... See more

Rated 4 out of 5 stars

As advertised, the extra weight of having the battery pack does afford a more comfortable experience. The shipping time was not too bad, however better packaging is needed. The box it came in was crus... See more

Rated 3 out of 5 stars

first I was very satisfy with the unit, very comfortable, but after finding out that the battery did not last as advertise ( no more than 1 hrs and half). I was requested to submit picture with date a... See more

Company replied


Company details

  1. Computer and Accessories Store

Written by the company

Since 2018, Nord Labs Gaming has been trusted & reliable as the go-to VR accessory brand.


Contact info

3.7

Average

TrustScore 3.5 out of 5

306 reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 46% of negative reviews

Typically takes over 1 month to reply

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Rated 1 out of 5 stars

Received defective product

Received defective product. Requested support. They told me to send them a link to a video of the issue or they wouldnt help. I took a video of the broken piece and tried to send them the link only to find they blocked my email address.

February 3, 2025
Unprompted review
Rated 5 out of 5 stars

NordQuest head strap (Quest 3s)

Wasn't sure the standard strap on new Quest 3s was really up to the job just seems a little flimsy....talking to a friend who suggested looking at a Nordquest strap with built in battery pack....it's an amazing bit of kit can game or watch a film for ages compared to the standard battery the quest has...so easy to swap the straps round..just felt sooooo comfortable looked superb and best of all the price is AMAZING......GO now buy buy buy you'll not be sorry staff are amazing and reply in a flash if you have a question or need help..not many firms these days offer such great support.

December 20, 2024
Unprompted review
Rated 3 out of 5 stars

Messed up my delivery

Site offers free delivery but I paid for express shipping. When the item didn't come in the express shipping time I asked for a refund for just the shipping. Was told that express shipping was not selected so they won't give me a refund for it

January 25, 2025
Unprompted review
Rated 2 out of 5 stars

No as good as every is saying!

I've purchased the comfort strap with battery & the comfort face pad...READ THIS before ordering:

Comfort strap with Battery:

Pros - Balances out the weight so no neck pain, extra battery to extend play.

Cons - Way too much side to side movement, it wobbles like crazy. The basic strap that comes with the Quest 3 is better as the sides are elasticated whereas the sides on this are just plastic.

Comfort Face Pad:

Pro: Vents for heat/moisture to escape

Cons: Doesn't have adjustments to move it in and out like the original does. I can see daylight through each side (this isn't via the vents).

The idea is there, but they haven't yet cracked it.

January 23, 2025
Unprompted review
Rated 2 out of 5 stars

Took over a month

Took over a month, prescription lenses never showed up. They won't issue a refund and that's been over a month now right

December 24, 2024
Unprompted review
Rated 5 out of 5 stars

Great product, better than expected

I purchased the Comfort Strap with Battery Pack as was sick of charging my 3s all of the time.
I was not expecting this to be a great product as the price had dropped so much. How wrong was I.

Before I even received the delivery I was emailed an instructional video on how to fit the item correctly which was very useful.
Product itself is amazing, easy to fit and the I can not say how much better my be experience has become. The extended battery life is spot on and the comfort strap is a game changer. No more feeling of having my head squeezed.

January 18, 2025
Unprompted review
Rated 4 out of 5 stars

Not bad

Not bad, but I can barely fit my head in it with my glasses on even at largest setting

January 6, 2025
Unprompted review
Rated 5 out of 5 stars

Everything I've ordered from this…

Everything I've ordered from this company has always arrived promptly. Not had a problem with any of the products. I've had a quest 2 battery pack also a quest 3 battery pack which is now my only quest owned.
Great service great products at a good price.

June 1, 2024
Unprompted review
Rated 1 out of 5 stars

Very Disappointed

Item did not work after 30 minutes! I have email 3 time to company regarding this and have had no response from them. It’s not a good experience as states on website, money back guarantee!!

January 5, 2025
Unprompted review
Rated 4 out of 5 stars

Charger

Love it. Charger looks great on desk and works perfectly. Took a long time to get here but that might have been because of the mail strike.

January 13, 2025
Unprompted review

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