I placed an incorrect order I contacted the service within 30 minutes having realised this. I received an email saying it would be looked into. I paid for quick shipping. They have arrived today 8 wor... See more
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The item I received was absolutely nothing like the product on their website. Cheap looking plastic tat from China that stinks! Much smaller than expected, no heat setting, no instructions and came in... See more
Company replied
I contacted Norelie to find out how long Insoles are expected to last as I am experiencing some discomfort. Ana was really helpful, polite and friendly. She answered my question, and also said she w... See more
Company replied
These insoles have been life changing for me! Nothing else has worked for my plantar fasciitis, not even the insoles from the podiatrist. I really do recommend the product. The customer care and help... See more
Company replied
Company details
Written by the company
It is Already the Choice of Thousands of People Originally founded in search of a solution to knee problems for family members, Norelie products have found the hearts of people and have already made the lives of thousands easier. This journey is just beginning. Every day we work on new, fun products and to improve our services.
Contact info
Philippines
- norelie-uk.com
Breach of guidelines
Feel a lot straighter in these but s…
Feel a lot straighter in these but s bit thick for some of my shoes
November 3, 2024
Unprompted review
Reply from Norelie UK
Hi,
Thank you for sharing your feedback! We're glad to hear that you feel straighter in the insoles. We also appreciate your note about the thickness, and we'll be sure to take that into consideration for future improvements. If you need any further assistance or have any other concerns, feel free to reach out!
Very happy with my in souls easy to fit…
Very happy with my in souls easy to fit and I don't really know I have them my feel great Charlie B
October 24, 2024
Unprompted review
Reply from Norelie UK
Hi Charles,
Thanks so much for sharing your feedback! We're thrilled to hear that you're happy with your insoles and that they fit comfortably – that's exactly what we aim for!
If you ever need anything else or have more questions, feel free to reach out. We're here to help!
Thanks again,
Norelie
fast delivery ,,seem to be working…
fast delivery ,,seem to be working great price , customer support is great would recommend
October 9, 2024
Unprompted review
Reply from Norelie UK
Hi,
Thank you so much for your kind words! We're thrilled to hear that you're satisfied with the fast delivery, the product, and our customer support. Your recommendation means a lot to us.
If you need any further assistance, feel free to reach out. We're here to help!
Order number #28357 ordered on 28/10/24…
Order number #28357 ordered on 28/10/24 Been in touch with your support who say Evri have them. Tracked them myself through Evri who say still waiting for them Tried tracking through your website using my order number and email address but my order number is not recognised I'm getting really concerned now and would like some answers.
November 8, 2024
Unprompted review
Reply from Norelie UK
Hi,
Thank you for reaching out. We apologize for the inconvenience and understand your concern regarding the tracking confusion. We’ve noted your feedback and have already coordinated with the courier to clarify the tracking status for you. Rest assured, we’re actively working to resolve this and will provide an update directly to you as soon as we have the correct information. Thank you for your patience, and we’re committed to making this right for you.
very good customer support as I…
very good customer support as I accidently bought wrong size. very impressed that they sent me correct size.
November 1, 2024
Unprompted review
Reply from Norelie UK
Hi,
Thank you so much for your kind feedback! We're thrilled to hear that you're happy with the support you received. It's our goal to ensure you have a great experience, and we're glad we could resolve the size issue for you. If you ever need any further assistance, feel free to reach out. We appreciate your support!
Would buy again
Product arrived in timely fashion. Only time will tell how effective! I had muddled my order and Norelie responded immediately to and addressed the issue very professionally. Would recommend.
October 10, 2024
Unprompted review
Reply from Norelie UK
Hi,
Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that your order arrived on time and that our team was able to assist you promptly with your order mix-up.
We completely understand that the true effectiveness of the product can take time, and we hope it provides the relief you're looking for. Should you have any questions or need further assistance during this process, please don't hesitate to reach out.
We truly appreciate your recommendation, and we’re here for you if you need anything else.
Norelie Knee Massager
The service was great. It was delivered quickly, and it was very well packaged and in good working order. Unfortunately, it did not help my knees, but I'm pleased to say Norelie refunded me in full.
Had it helped I would have given them 5 stars
November 3, 2024
Unprompted review
Reply from Norelie UK
Hi,
Thank you for your positive feedback regarding our service! We're glad to hear that your order was delivered quickly and arrived in good condition. While we're sorry to learn that the product didn't provide the relief you were hoping for, we appreciate your understanding during the refund process.
Your satisfaction is important to us, and we hope you'll consider trying our products again in the future. If you have any questions or need assistance, please don’t hesitate to reach out.
Reply from Norelie UK
Hi,
Thank you so much for your positive feedback! We're thrilled to hear that you are pleased with your purchase. Your satisfaction is our top priority, and it means a lot to us to know that you had a great experience.
If you have any questions or need further assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Is this company a scam
Is this company a scam ? I’ve emailed a few times now wanting resolution to a problem with the product but they ignore me.i receive Constant emails to get more products through..
I just want my money back now!
October 30, 2024
Unprompted review
Reply from Norelie UK
Hi,
Thank you for reaching out and expressing your concerns. I sincerely apologize for the inconvenience you’ve faced regarding your product and the communication issues. Your feedback is important to us, and we genuinely appreciate your patience.
We certainly do not want you to feel ignored or frustrated. I assure you that we are taking your situation seriously, and we will contact you directly to provide a satisfactory resolution regarding your request for a refund.
Please know that we are committed to addressing your concerns and ensuring a positive experience moving forward.
Thank you for bringing this to our attention. We look forward to resolving this matter for you.
Much better than expected. I am surprised.
The shoe insoles I bought are excellent. Much better than other ones have acquired over the years. Very well designed, supportive and very soft for my feet. I am really surprised!! So much so I have bought three more pairs.
Thank you
October 18, 2024
Unprompted review
Reply from Norelie UK
Hi,
Thank you so much for your kind words about our shoe insoles! We're thrilled to hear that they have exceeded your expectations and provided the support and comfort you were looking for. It's fantastic to know that you found them well-designed and soft on your feet.
We truly appreciate your loyalty and the fact that you've decided to purchase three more pairs. Your satisfaction is our top priority, and feedback like yours motivates us to keep improving our products.
If you have any questions or need assistance with your future orders, please don’t hesitate to reach out.
Thank you once again for your support!
SOCKS HELPING ME TO WALK EASIER
Ordered socks about 3 weeks ago. They are fine - very comfortable. I wear them all day. They are certainly helping with my circulation and burning/tingling feet. A very good buy. (Appreciate the e-mails I get from Norelie UK - they are very helpful). Thank you.
October 29, 2024
Unprompted review
Reply from Norelie UK
Hi,
Thank you so much for your positive feedback! We're thrilled to hear that you find the socks comfortable and that they are helping with your circulation and the burning/tingling in your feet. Your satisfaction means a lot to us!
We also appreciate your kind words about our emails. We strive to provide helpful information and support to our customers, and it’s wonderful to know that you find them useful.
If you have any further questions or need assistance, please don’t hesitate to reach out. Thank you again for choosing Norelie, and we look forward to serving you in the future!
Great product and great price
Great product and great price. Very comfortable insoles and help with my bunions. Will see if they improve over time as only had the insoles for a couple of weeks but my bunions considerably longer!
October 28, 2024
Unprompted review
Reply from Norelie UK
Hi,
Thank you so much for your positive feedback! We're thrilled to hear that the insoles are already helping with your bunions and providing comfort. We hope you continue to see even more improvement over time. Please keep us updated, and thank you for choosing us!
I bought 3 products
I bought 3 products, knee massager, knee supports and knee warmers, all of them are really good 😊
October 27, 2024
Unprompted review
Reply from Norelie UK
Hi,
Thank you so much for your kind words! 😊 We're delighted to hear that you're enjoying the knee massager, knee supports, and knee warmers. It’s wonderful to know they're working well for you. Thank you for sharing your experience!
Really pleased with this product
Really pleased with this product,
I’ve bought numerous insoles but these are by far the best & yes I Overpronate ! So I see improvement after a week .
Thank you
October 26, 2024
Unprompted review
Reply from Norelie UK
Hi,
Thank you so much for your wonderful feedback! We're thrilled to hear that our insoles have made such a positive difference for you, especially with overpronation. It's fantastic to know you're already seeing improvement. Thank you again for sharing your experience!
Response to an issue , positive
I ordered three plus two of the insoles only three arrived. I contacted them and they immediately corrected the order and sent the additional two.
I’m happy with the product. They are very light but sturdy and fit my shoes well.
October 9, 2024
Unprompted review
Reply from Norelie UK
Hi,
Thank you so much for your positive feedback! We’re delighted to hear that you’re happy with the insoles and that our team was able to resolve your order issue promptly.
Your satisfaction is our top priority, and we’re glad the insoles fit well and meet your needs. If you have any further questions or need assistance, please don't hesitate to reach out.
Hi the product are very comfortable and…
Hi the product are very comfortable and I’ve found I can walk further and in comfort, just wondering how long it takes for my foot to realigns and my large bunion reduces in size. My right foot is totally flat foot with a large bunion as well. Thanks
October 23, 2024
Unprompted review
Reply from Norelie UK
Hi,
Thank you for your positive feedback! We're thrilled to hear that you're finding our product comfortable and that it’s helping you walk further with ease.
Regarding your question about foot realignment and bunion reduction, results can vary from person to person based on factors like the severity of the bunion and your foot structure. Generally, consistent use of supportive insoles can promote better alignment over time, which may help alleviate some pressure on your bunion.
It's important to remember that while insoles can provide support and comfort, significant changes in bunion size may take time, and some individuals may still require additional treatments or interventions.
If you have any more questions or need further assistance, feel free to reach out!
Helps with bunions…
I love the fact that the inner soles help me with my bunions and they take the pain and pressure from them. I will continue using them as i have just started for two weeks but I feel really comfortable wearing them.
October 22, 2024
Unprompted review
Reply from Norelie UK
Hi,
Thank you for sharing your experience with our insoles! We're delighted to hear that they are providing relief from the pain and pressure associated with your bunions. It's fantastic to know that you're feeling comfortable wearing them, especially since you’ve only just started using them.
Your satisfaction is incredibly important to us, and we're glad that our product is making a positive impact on your comfort. If you have any questions or need further assistance as you continue using them, please don’t hesitate to reach out.
Wishing you continued comfort and relief!
Comfortable to wear and working well
Comfortable to wear and working well on my moderately swollen lower legs and ankles.
October 22, 2024
Unprompted review
Reply from Norelie UK
Hi,
Thank you so much for your positive feedback! We're thrilled to hear that our product is comfortable to wear and is helping with your moderately swollen lower legs and ankles. Your satisfaction is our top priority, and it's wonderful to know that our products are making a difference for you.
If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help!
I find the socks very cosy to wear especially at night
I find the socks very comfortable to wear which I purchased to help with circulation in my feet. I later ordered 3 pairs of insoles for plantar fasciitis and my tendon pain disappeared. I did find however that the insole was high under the heel which raised my heel up out from my shoe a little. But tightening my laces solved this problem. I also had an issue with double ordering and could not cancel it without emailing Norelie which was then resolved.
October 22, 2024
Unprompted review
Reply from Norelie UK
Hi,
Thank you for taking the time to share your experience with us! We're delighted to hear that our socks have provided you with comfort and improved circulation in your feet. It's fantastic to know that the insoles for plantar fasciitis have alleviated your tendon pain as well.
We appreciate your feedback regarding the height of the insoles under the heel. We're glad to hear that adjusting your laces resolved the issue, but we’ll be sure to take your comments into account for future product improvements.
We're also sorry for the inconvenience caused by the double ordering. We strive to make your shopping experience as seamless as possible, and we're pleased that our team could resolve it for you.
If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help!
These inner soles are pain relief without drugs.
The inner soles have made a great difference to my mobilty. I have wide spread osteoarthritis and the pain in my knees has eased greatly. Quick and efficient service. I would highly recommend this product for anyone that suffers from joint pain.
October 20, 2024
Unprompted review
Reply from Norelie UK
Hello Caroline,
Thank you for your wonderful feedback! We’re thrilled to hear that the inner soles have made such a positive difference in your mobility and have eased the pain in your knees. Your recommendation means a lot to us!
We also appreciate your recognition of our quick and efficient service. If you have any questions or need further assistance, please don’t hesitate to reach out.
Wishing you continued comfort and mobility!
Best regards,
Norelie
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