I ordered the incorrect size as the sizing on page 2 automatically defaults to the smaller size I did not realize this until after I ordered. I emailed the service straight away and received an e-mai... See more
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The item I received was absolutely nothing like the product on their website. Cheap looking plastic tat from China that stinks! Much smaller than expected, no heat setting, no instructions and came in... See more
Company replied
I contacted Norelie to find out how long Insoles are expected to last as I am experiencing some discomfort. Ana was really helpful, polite and friendly. She answered my question, and also said she w... See more
Company replied
These insoles have been life changing for me! Nothing else has worked for my plantar fasciitis, not even the insoles from the podiatrist. I really do recommend the product. The customer care and help... See more
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Company details
Written by the company
It is Already the Choice of Thousands of People Originally founded in search of a solution to knee problems for family members, Norelie products have found the hearts of people and have already made the lives of thousands easier. This journey is just beginning. Every day we work on new, fun products and to improve our services.
Contact info
Philippines
- norelie-uk.com
Breach of guidelines
When I queried my order Ardinnes wrote…
When I queried my order Ardinnes wrote a very prompt & helpul response
January 9, 2025
Unprompted review
Reply from Norelie UK
Hi,
Thank you so much for your kind words! We're thrilled to hear that Ardinnes was able to assist you promptly and effectively. If you have any further questions or need additional support, don't hesitate to reach out. We're always here to help!
Like a previous reviewer
Like a previous reviewer, I also ordered wrong size. As soon as I realised, I rang customer services and spoke to Fab who changed it for me before it was despatched. He did so, and very politely I might add. Thank you.
January 3, 2025
Unprompted review
Reply from Norelie UK
Hi,
Thank you for sharing your experience! We're so pleased to hear that Fab was able to assist you promptly with the size change and that you were satisfied with the service. It's always great to know that our team is able to help with any concerns in a friendly and efficient manner.
Your feedback means a lot to us, and we're glad we could resolve the issue for you. If you have any other questions or need further assistance, feel free to reach out. We're here to help!
Wishing you all the best with your new items!
Excellent Insoles
Initially I ordered the wrong size and customer service changed the order before despatch - impressed! Very pleased with my Norelie insoles. I can now wear my Dubarry boots again as my arches are now supported. I bought more insoles so I don't have to keep swapping them around other boots and shoes. I then recommended them to my daughter, who is ordering them.
December 29, 2024
Unprompted review
Reply from Norelie UK
Hi Jacky
Thank you so much for sharing your wonderful feedback! We're so glad we could help with the size change, and it's fantastic to hear that the Norelie insoles have made such a positive difference for you. Being able to wear your Dubarry boots again must be such a relief!
We truly appreciate your support, and it's great to hear that you've already recommended the insoles to your daughter – thank you for spreading the word!
If you ever need anything else, don’t hesitate to reach out. We’re always here to help!
Best wishes,
Norelie
Absolutely amazing service so refreshing to have customers put first.
I accidently ordered two knee massagers contacted Noralie help center within 15 minutes they sent me a refund absolutely amazing can not wait to try knee massager i have coming if its as good as the service its going to be amazing thank you Noralie so refreshing to deal with a company that puts the customer first well done.
December 26, 2024
Unprompted review
Reply from Norelie UK
Hi,
Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with our service and that we could assist you so quickly. It's always our priority to put our customers first, and we're glad we could exceed your expectations.
We truly appreciate your patience and understanding. We're also excited for you to try the knee massager and hope it brings the relief and comfort you’re looking for. If you need anything else or have any questions, feel free to reach out—we’re here to help!
Fantastic customer service when I made…
Fantastic customer service when I made a mistake with my order, I have metal implants in both feet & the insoles are really good support.
December 2, 2024
Unprompted review
Reply from Norelie UK
Hi,
Thank you so much for your kind words! We're thrilled to hear that the insoles have provided you with great support, especially considering your metal implants. It's wonderful to know that we could assist you when there was a mix-up with your order, and we're glad everything worked out well.
If you need any further assistance, please don’t hesitate to reach out. We’re always here to help!
Wishing you continued comfort and support!
Works well for me!
I needed more support for my insteps after breaking my ankle in the summer. These insoles have been brilliant and I bought more so I could put them in my most used shoes.
December 25, 2024
Unprompted review
Reply from Norelie UK
Hi,
Thank you so much for your wonderful feedback! We’re thrilled to hear that the insoles have been so helpful in providing the support you needed after your ankle injury. It’s fantastic to know that they’ve made such a positive difference for you.
We truly appreciate your trust in our products and are delighted that you decided to get more for your most-used shoes. If there’s anything else we can do for you, please don’t hesitate to reach out.
Wishing you continued comfort and support!
Beware 90 day return policy - you only get 30% back
I have had problems with Morton’s Neuroma on my feet and I was hoping Noreli inserts may help. Unfortunately they made my Neuroma worse, so I stopped using the Norelie inserts and requested a refund. I was told that I should try them for a longer period of time as I still had the 90 day return policy.
I continued to use them but they caused more flare ups. I ended up seeing a podiatrist who recommended £300 orthotics - which although expensive have helped.
I then proceeded to return my Norelie inserts and was told to save me returning them, I could keep them and they would send me complimentary Soothesocks. However what this really means is NO REFUND just another product.
When I stated I wanted a refund Noreli offered me a 30% refund and I could keep the product (which by this time I had thrown away). So I had no choice but to accept this 30% refund.
Beware if you are expecting to try these “Risk Free” you MAY NOT GET A FULL REFUND
UPDATE 29/12/24
Despite being assured someone would be in contact from Norelie and giving email and phone number - NO CONTACT has been made so far!!
December 12, 2024
Unprompted review
Reply from Norelie UK
Hi Nick,
Thank you for sharing your experience with us. I’m sorry to hear that the Norelie Comfysole inserts didn’t work as expected for your Morton’s Neuroma, and I completely understand your concerns with the refund process.
We aim to provide high-quality products and services, and it’s disappointing to hear that your experience didn’t meet our usual standards. Please know that we take your feedback seriously, and we are reviewing your case to ensure we address the situation appropriately.
If you’d like, a member of our team can reach out to discuss this further and help explore any other options we might be able to offer.
Thank you again for bringing this to our attention, and we hope to find a resolution that works for you.
Best regards,
Norelie
I STRONGLY DO NOT RECOMMEND
I STRONGLY - DO NOT RECOMMEND THIS COMPANY----
Everything about their hassle-free returns policy is rubbish and doesn't exist!
"Our 100% 90-day money-back guarantee policy provides you with a risk-free experience using our products. If, after using our products, you find them unsatisfactory and ineffective in providing relief, we will promptly refund the full amount you paid."
The offer of 30%, 50% 60% or free product to the value off, or send back send back to the USA, at your cost, because they don’t have anywhere in the UK, funny how the product is stocked and delivered from the UK.
Update - £62.00 to send back to the USA..
Nothing short of unscrupulous, disingenuous, immoral means of trading.
Let’s see if I get the 60% of money back.
December 13, 2024
Unprompted review
Reply from Norelie UK
Hi,
We sincerely apologize for the frustration and disappointment you've experienced. We deeply value your feedback and understand your concerns regarding our return policy and your recent interactions with our company.
Please be assured that we have escalated your concerns to our relevant team for a thorough review. Once we have the necessary information from your end, we will take immediate steps to address the situation and provide a suitable resolution.
Our commitment is to ensure that your experience with us is resolved fairly and to your satisfaction. We will reach out to you directly to make sure we resolve everything in the most appropriate and efficient way possible.
Thank you for bringing these matters to our attention. We are determined to make this right.
Great product
Great product. My shoes feel so comfortable and my feet are less tired.
November 14, 2024
Unprompted review
Reply from Norelie UK
Hi,
Thank you so much for sharing your positive experience! We’re delighted to hear that our product has made your shoes more comfortable and helped your feet feel less tired. Your satisfaction is our greatest reward.
If you ever need assistance or have any questions, please feel free to reach out.
Reply from Norelie UK
Hi,
Thank you so much for your positive comment! We’re thrilled to hear that our product is working perfectly and helping to alleviate your pain. Your satisfaction is our top priority, and it means a lot to us to know that we’ve made a difference for you.
If you ever need any further assistance or have any questions, please don’t hesitate to reach out.
No insoles yet? They’ve arrived and are great!
I ordered a pair of insoles on the 23rd of November after reading all these good reviews but have yet to receive them. Is this normal delivery time for this company?
UPDATE my insoles arrived this afternoon and they are really great.
Perhaps we need to go back to “Allow 28 days for delivery”?
December 7, 2024
Unprompted review
Reply from Norelie UK
Hi Pat,
Thank you for reaching out, and I’m sorry for the delay you experienced – this is definitely not the level of service we want to provide. We’ve had some delays recently due to product availability, but rest assured everything is being taken care of.
I’m glad to hear your insoles arrived and that you’re happy with them! I’ve checked your order, and everything seems to be in order now. Just to make sure, someone from our team will get in touch with you to confirm that everything is sorted out.
Thank you again for your patience, and if you have any more questions or concerns, feel free to reach out!
Best regards,
Norelie
Comfy insoles - fantastic customer service
Having purchased one pair of insoles to try them out I decided to take advantage of the Black Friday deal and buy 2 more pairs + one free. Unfortunately I made a mistake with the order and bought the wrong size.
However Norelie Customer Support were fantastic and sorted everything out for me and I am waiting on the correct size to be delivered.
December 5, 2024
Unprompted review
Reply from Norelie UK
Hi Alistair,
Thank you so much for your kind words! We really appreciate your feedback, and it means a lot to us. I’m so glad to hear that Norelie Customer Support was able to assist you and resolve the issue with your order quickly.
We’re committed to providing the best service possible, and we’re excited for you to receive your correct size soon. If you need anything else or have any further questions, don’t hesitate to reach out.
Thanks again for your patience, and we hope you enjoy your new insoles!
Best regards,
Norelie
Foot pain virtually gone. …
Since having the insoles in my slippers I have stopped not being able to put my weight on each foot as I take steps.
October 31, 2024
Unprompted review
Reply from Norelie UK
Hi,
Thank you so much for your positive feedback! We're thrilled to hear that the insoles have helped you with putting weight on your feet while walking. It's wonderful to know they're making a difference for you. If you need any further assistance, please don't hesitate to reach out!
Beware, the no quibble return is a scam
Beware the website that says you can return for a full refund with no quibble. You will have to respond to multiple emails where they convince you to take increasing offers so you don’t have ‘the hassle’ of sending them back. If you do persevere they give you 60% refund and an address in the US to return them to at great expense. Avoid at all costs. A total scam
November 24, 2024
Unprompted review
Reply from Norelie UK
Hi Claire,
I’m truly sorry to hear that your experience didn’t meet your expectations, and I completely understand your concerns. Our goal is always to provide a hassle-free return process, and it’s disappointing to hear that we fell short in your case.
I want to assure you that we’re here to assist you every step of the way until we resolve your concern. Please keep an eye on your email and phone – someone from our team will be in touch shortly to ensure everything is taken care of.
Thank you for your patience, and we’ll work to get this sorted for you as quickly as possible.
Best regards,
Norelie
Happy customer
I received my insoles promptly and am very happy with the product. I've been wearing them for a couple of weeks now and can feel that my feet are well supported. I also have less pain in my toe joints afterwards. (I do a lot of walking and it was becoming painful both during the walks and at night). I hope these insoles will help long-term. Any new footwear purchased will have to be slightly larger as I have a high instep and I want to maintain the comfort level.
November 21, 2024
Unprompted review
Reply from Norelie UK
Hi,
Thank you so much for your wonderful feedback! We are thrilled to hear that the insoles are providing the support and comfort you need, and that you're experiencing less pain in your toe joints. It's great to know that the product is making a positive impact on your daily walks.
We truly appreciate you taking the time to share your experience, and we hope the insoles continue to support your long-term comfort. If you ever need assistance with finding new footwear to maintain the perfect fit, feel free to reach out.
Thank you once again, and we look forward to serving you in the future!
Fab was FAB
Fab was FAB! he went the extra mile to accommodate my requirements, which could not be done on line. We need more Fab’s - polite and understanding.
November 20, 2024
Unprompted review
Reply from Norelie UK
Hi,
Thank you so much for your wonderful feedback! We’re thrilled to hear that Fab was able to go the extra mile to meet your needs. We’ll be sure to pass along your kind words to him, as it’s always great to hear when our team members make a positive impact.
We appreciate your support and look forward to assisting you again in the future.
At last! support for fallen arches
For quite a while I have been trying to find insoles to help alleviate pain along the top of my insteps caused by slightly fallen arches . None helped but the insoles bought from you brought instant relief z. No pain at all even after a long walk. ! Thank you so much . I will be ordering some more .
November 2, 2024
Unprompted review
Reply from Norelie UK
Hi,
Thank you so much for your kind words! We're absolutely thrilled to hear that the insoles have provided you with the relief you've been looking for. It’s great to know that you can enjoy your walks without any pain now.
We’re grateful for your trust in us, and we look forward to your next order. If you need any assistance with choosing more insoles or anything else, please don’t hesitate to reach out.
Polite and helpful
During my purchase I had pleasure of receiving services of Fabion who was very polite and helpful
November 19, 2024
Unprompted review
Reply from Norelie UK
Hi,
Thank you for sharing your positive experience! We are so glad to hear that Fabion was able to assist you and provide helpful and polite service. We will be sure to pass on your kind words to him.
If you need any further assistance, please don’t hesitate to reach out. We’re here to help!
Poor and unacceptable behaviour from…
Poor and unacceptable behaviour from Norelie UK
I placed an order 28893 November 1 and after long waiting time and exchange the emails and telephone calls with Norelie UK and the items finally arrived on November 13 and then I asked them to provide a full information to return theses items which are useless and unfortunately they are reluctant to provide information and since they not willing to refund the money and keep on offering me extra things to keep the items…
My experience dealing with Chinese business are excellent but no with Norelie
I truly believe that Norelie is a group of the con artists than a Business… Poor customer service and lack of communication… All I want is a full refund and they can keep items for themselves…Hopefully PayPal will accept my request and proceed with full refund
November 19, 2024
Unprompted review
Reply from Norelie UK
Hi,
I sincerely apologize for the experience you've had with Norelie UK. I understand how frustrating it must be to deal with delays, miscommunication, and the lack of support when seeking a refund. This is certainly not the level of service we strive to provide.
Please know that we take your feedback seriously. We are committed to resolving this matter to your satisfaction, and we will reach out to you directly once we have your information to ensure the issue is addressed. Your concerns are important to us, and we will work to find the right resolution.
Again, I apologize for the inconvenience caused, and I appreciate your patience as we work through this.
Emails not working and duff information!
On placing an order I received an email saying that my order can be updated in the first 24 hours of placing it - but they are now saying it can't. Also the email it says to reply to doesn't allow replies! My change was 30 mins after placing the order - would have been sooner if their email had worked. I only wanted a bigger size to use in my running shoes. Not great service for a new customer!😡 Won't be recommending to all my running friends!
November 15, 2024
Unprompted review
Reply from Norelie UK
Hi,
Thank you for reaching out and sharing your experience with us. We sincerely apologize for the frustration caused by the difficulty in updating your order and the issues with our email reply system. We understand how important it is to make changes quickly, especially when it comes to sizing for running shoes, and we are sorry that this wasn't possible in your case.
We have taken note of your feedback and will use it to improve our communication and order management systems. Rest assured, once we have your updated information, we will contact you directly to resolve this issue as quickly as possible.
We truly value you as a customer, and we regret that this experience has left you disappointed. We appreciate your patience and hope we can make this right.
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