I ordered the incorrect size as the sizing on page 2 automatically defaults to the smaller size I did not realize this until after I ordered. I emailed the service straight away and received an e-mai... See more
Company replied
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The item I received was absolutely nothing like the product on their website. Cheap looking plastic tat from China that stinks! Much smaller than expected, no heat setting, no instructions and came in... See more
Company replied
I contacted Norelie to find out how long Insoles are expected to last as I am experiencing some discomfort. Ana was really helpful, polite and friendly. She answered my question, and also said she w... See more
Company replied
These insoles have been life changing for me! Nothing else has worked for my plantar fasciitis, not even the insoles from the podiatrist. I really do recommend the product. The customer care and help... See more
Company replied
Company details
Written by the company
It is Already the Choice of Thousands of People Originally founded in search of a solution to knee problems for family members, Norelie products have found the hearts of people and have already made the lives of thousands easier. This journey is just beginning. Every day we work on new, fun products and to improve our services.
Contact info
Philippines
- norelie-uk.com
Breach of guidelines
What's there to add to a 5 Star rating !
February 26, 2025
Unprompted review
Reply from Norelie UK
Hi,
Thank you for your fantastic 5-star rating! Your support and satisfaction mean the world to us. We're delighted to know that you had such a great experience with our product/service.
If you ever need anything, we're always here to help. Enjoy!
My husband and i both have plantar and…
My husband and i both have plantar and the insoles are excellent
January 24, 2025
Unprompted review
Reply from Norelie UK
Hi,
Thank you for sharing your experience! We’re so happy to hear that both you and your husband find the insoles excellent for plantar support. It’s wonderful to know they are making a difference for you both.
If you ever need anything else, feel free to reach out. Wishing you continued comfort with every step!
I had lost my order number and the…
I had lost my order number and the support team found it for me. And they were charming.
February 19, 2025
Unprompted review
Reply from Norelie UK
Hi,
Thank you for your lovely feedback! We’re delighted to hear that our support team could assist you in finding your order number and that you had a positive experience with us. Your kind words mean a lot, and we’re always here to help with anything you need.
If there’s anything else we can do for you, please don’t hesitate to reach out. We appreciate your support and look forward to serving you again!
I was originally unhappy with my…
I was originally unhappy with my compression socks which were far smaller than stated .I received a full refund after I complained.thanks
February 20, 2025
Unprompted review
Reply from Norelie UK
Hi,
Thank you for sharing your experience with us. We’re glad to hear that your concern was resolved and that you received a full refund. Your feedback is greatly appreciated, and we’re always here to ensure your satisfaction.
If there’s anything else we can assist you with, please don’t hesitate to reach out. We value your trust and look forward to serving you again in the future.
Superb customer service
Superb customer service!
My insoles arrived in a much smaller size than I wanted. I simply emailed the company and had such a lovely, immediate reply which sorted the problem completely...and at no cost to me! I only wish other companies were as efficient and friendly. Makes a huge difference!
I would strongly recommend this company to anyone!
February 18, 2025
Unprompted review
Reply from Norelie UK
Hi,
Thank you so much for your wonderful feedback! We’re delighted to hear that you had a positive experience with our customer service team and that we could resolve the sizing issue quickly and at no cost to you. Your kind words truly mean a lot to us, and we’re thrilled to know that our efforts made a difference.
Providing efficient and friendly service is at the heart of what we do, and hearing your recommendation encourages us to keep delivering the best for our customers. If you ever need assistance in the future, we’re just an email away!
I ordered the 3in 1 knee relief pads
I ordered the 3in 1 knee relief pads. The company sent them out straight away using evri as the couriers. A week later I received an email with a photo from evri showing my parcel on the doorstep. I never received the parcel. I contacted evri and besides the automated email , I have had no contact from evri for the past 3 wks. I contacted norelie and I have to say I have never experienced such excellent customer service from any company before. It was the first time i experienced my parcel going missing but norelie quickly made me feel at ease. They sent out the same items again at no extra cost to me. Also through Royal Mail this time. I received the items this morning and cannot wait to try them out. Thank you norelie for your swift excellent 5 star customer service x
January 29, 2025
Unprompted review
Reply from Norelie UK
Hi,
Thank you so much for sharing your experience! I’m truly sorry to hear about the issue with your original delivery, but I’m delighted that our team was able to assist you promptly and make things right. Your satisfaction is our top priority, and it’s wonderful to know that you felt at ease throughout the process.
I hope the 3-in-1 Knee Relief Pads work perfectly for you, and I’d love to hear how they help! If you ever need anything in the future, please don’t hesitate to reach out.
Wishing you comfort and relief!
Bunions pain eased and reduced in size
Your insoles have really eased my discomfort from bunion. Thank you so much.
February 11, 2025
Unprompted review
Reply from Norelie UK
Hi,
Thank you for sharing your experience! I’m so happy to hear that our insoles have helped ease your discomfort from bunions. Knowing that they’re bringing you relief means a lot to us!
If you ever need any further assistance or have any questions, please don’t hesitate to reach out. Wishing you continued comfort with every step!
Product was great
Product was great, took longer than expected to arrive but was worth the wait
February 1, 2025
Unprompted review
Reply from Norelie UK
Hi,
Thank you for your kind words! We’re delighted to hear that you’re happy with the product and that it was worth the wait. We truly appreciate your patience and will take note of the shipping timeframe to improve our service.
If you ever need anything, please don’t hesitate to reach out. Wishing you all the best!
Poor Customer Service - dishonest
Ordered with free shipping BUT they added £3.99 Skip the line charge NOT mentioned until ordered placed - DISHONEST.
Ordered 4 days ago still not delivered. No mention of delivery time. Thought I had been scammed as no further advise on when delivery will take place.
I now see suppled from China - explains all. The order came from Guangzhou Sorting Centre despite them saying to the contrary.
Certainly won’t use them again - clearly managed by amateurs as the site does not easily provide delivery details and adds a shipping charge but calls it something else.
January 27, 2025
Unprompted review
Reply from Norelie UK
Hi,
We sincerely apologize for the lack of updates regarding your order. We understand how frustrating this can be and truly appreciate your patience.
Upon checking, your order is already in transit, and we will reach out to you directly with tracking details and the latest status to ensure you receive the right resolution.
Additionally, we want to clarify that we are not affiliated with any Chinese company. Our products are originally designed in Europe and sold exclusively through our own website.
Please rest assured that we are here to assist you, and we will provide further updates shortly. Thank you for bringing this to our attention.
I have osteoarthritis in my knees and…
I have osteoarthritis in my knees and have pain when walking. I found your knee pads reduced my pain considerably. I am very satisfied with them.
August 31, 2024
Unprompted review
Reply from Norelie UK
Hi,
Thank you for your kind feedback! We’re so pleased to hear that our knee pads have helped reduce your pain and made walking more comfortable. Knowing they’ve made such a positive difference for you means the world to us.
Your satisfaction is our top priority, and we’re thrilled that you’ve found relief using our product. If there’s anything else we can do to assist you, please don’t hesitate to reach out.
Thank you again for choosing us!
The Knee heat and vibration treatment …
The Knee heat and vibration treatment device works as well as I hoped it would and would recommend anyone who has arthritic knees to get one or two.
January 3, 2025
Unprompted review
Reply from Norelie UK
Hi,
Thank you for taking the time to share your experience with our Knee Heat and Vibration Treatment Device. We’re thrilled to hear that it’s working as well as you hoped and that it’s making a positive difference for you.
Your recommendation means so much to us, and we’re delighted to know that the device is helping with your arthritic knees. If you ever need assistance or have further feedback to share, we’re always here to help.
Thank you again for your kind words and support!
Good product
I do feel this product is helping regain the sensation and flexibility in my foot. Thank you for all your help.
January 25, 2025
Unprompted review
Reply from Norelie UK
Hi,
Thank you so much for sharing your positive experience with us! We are delighted to hear that the product is helping you regain sensation and flexibility in your foot.
Your kind words mean a lot to us, and we’re thrilled to know that we could make a difference for you. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Thank you once again for choosing our product!
Reply from Norelie UK
Hi Rodney,
I’m so happy to hear that it’s finally working for you! It really means a lot to us that you're satisfied. If you ever need anything else, don’t hesitate to reach out—we’re here to help!
Thanks again for your feedback, and have a great day!
Best regards,
Norelie
Fabio was professional
Fabio was professional, kind, & helpful
This Company seems to have a good selection of therapeutic products.
January 20, 2025
Unprompted review
Reply from Norelie UK
Wow, it's great to hear that you like the product! We truly appreciate your feedback. Also, thank you for highlighting Fab's excellent customer service. He’s definitely one of our top-notch reps!
Great exprience today with Fab
Great exprience today with Fab, after days without success with email, I telephoned and spoke with Fab who resolved my query in minutes.
Many Thanks Fab
Ian White
January 17, 2025
Unprompted review
Reply from Norelie UK
Hi
Thank you for sharing your positive experience! We're delighted to hear that Fab was able to resolve your query so quickly and efficiently. If you need any further assistance, don't hesitate to reach out—we're always here to help! 😊
NEVER BUY FROM THIS COMPANY
I provided a detailed review on the poor standards from Norelie UK. I got a sensible and probably standard response. It suggested they will review and contact me, I did provide my mobile contact details.
NO CONTACT.
I did also write to COO, NO RESPONSE, despite stating that in my last review
I called Trading Standards, it turns our Norelie UK is NOT a UK Registered company and does NOT have to comply with any UK Trading standards.
I personally think the company hides behind their standard T&Cs. Which include sending back to US at a astronomical cost.
Their response to Trust Pilot reviews is a total waste, my experience is they take ZERO action and just hide behind their terms and conditions.
STRONGLY RECOMMEND NOT TO BUY FROM THIS COMPANY.
I am a fitness professional and would never recommend this to any of my clients.
January 15, 2025
Unprompted review
Reply from Norelie UK
Hi,
Thank you for sharing your feedback. We sincerely apologize for the frustration and inconvenience you have experienced. We understand how important it is to receive timely and effective support, and we regret that our response has not met your expectations.
Please know that we take your comments seriously and will review our processes to ensure improvements. Once we have the necessary details, we will make it a priority to reach out to you directly and work towards providing a satisfactory resolution.
We value your input and hope to regain your trust in the future.
These inserts are great
These inserts are great. I have been using inserts in my footwear for years after seeing a specialist. These correct my foot position perfectly and help the alignment. I am so glad I purchased 3 pairs so I've got them in 3 different pairs of footwear. I would definitely recommend them. Thank you
January 16, 2025
Unprompted review
Reply from Norelie UK
Hi,
Thank you so much for your kind feedback! We’re thrilled to hear that the inserts have been helpful in correcting your foot position and improving your alignment. It’s fantastic that you’ve found them useful in multiple pairs of footwear.
We truly appreciate your recommendation and are grateful for your support. Should you need any further assistance or additional pairs in the future, feel free to reach out.
Thank you again!
Knee supports are light weight and easy…
Knee supports are light weight and easy to use. Not sure if they support enough yet but time will tell
January 8, 2025
Unprompted review
Reply from Norelie UK
Hi,
Thank you for sharing your thoughts with us! We're glad to hear that you find the knee supports lightweight and easy to use. We completely understand that the level of support may take some time to fully assess, and we hope they provide the relief you're looking for as you continue using them.
If you have any further questions or need assistance in the meantime, please don’t hesitate to reach out. We’re here to help!
Great Value Insoles
Only had these insoles a short time but have found the pain in my foot has eased greatly, very pleased.
January 14, 2025
Unprompted review
Reply from Norelie UK
Hi,
Thank you so much for sharing your feedback! We're thrilled to hear that the insoles have helped alleviate the pain in your foot. Your satisfaction is our top priority, and we're so pleased to know that the product is making a difference for you.
If you need any further assistance or have any questions, please don't hesitate to reach out.
Brilliant insoles and good value
These are brilliant insoles and have relieved my pain under my foot caused by my Hallux Valgus. These are really worth a try! I’m recommending them to my patients who have also found they have helped with foot pain.
December 3, 2024
Unprompted review
Reply from Norelie UK
Hello,
Thank you so much for your kind words! We're thrilled to hear that our insoles have helped relieve your foot pain caused by Hallux Valgus, and that you’re recommending them to your patients as well. Your feedback means a lot to us, and it’s great to know our product is making a difference.
If you ever need anything or have any further questions, feel free to reach out. We’re always here to help!
Best regards,
Norelie
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