I ordered the incorrect size as the sizing on page 2 automatically defaults to the smaller size I did not realize this until after I ordered. I emailed the service straight away and received an e-mai... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The item I received was absolutely nothing like the product on their website. Cheap looking plastic tat from China that stinks! Much smaller than expected, no heat setting, no instructions and came in... See more
Company replied
I contacted Norelie to find out how long Insoles are expected to last as I am experiencing some discomfort. Ana was really helpful, polite and friendly. She answered my question, and also said she w... See more
Company replied
These insoles have been life changing for me! Nothing else has worked for my plantar fasciitis, not even the insoles from the podiatrist. I really do recommend the product. The customer care and help... See more
Company replied
Company details
Written by the company
It is Already the Choice of Thousands of People Originally founded in search of a solution to knee problems for family members, Norelie products have found the hearts of people and have already made the lives of thousands easier. This journey is just beginning. Every day we work on new, fun products and to improve our services.
Contact info
Philippines
- norelie-uk.com
Breach of guidelines
Great products, improving foot health.
I have been using the compression ankle socks and insoles for several months, they are both superb and any foot pain has reduced significantly. I thought the April fool sale joke was not necessary, though I have insoles now for all my shoes and notice if I do not use them.
April 11, 2025
Unprompted review
Reply from Norelie UK
Hi Gillian,
Thank you sincerely for sharing your experience with us. We're truly pleased to hear that both the compression ankle socks and the insoles have made such a positive difference in reducing your foot pain. It means a lot to us to know our products are helping you feel better day by day.
We also appreciate your honest comment regarding the April Fool’s promotion. Your feedback is important, and we’ll take it into account as we plan future campaigns. Our goal is always to offer value while being thoughtful and respectful to all our customers.
We remain committed to continuously improving our products and service, and it’s wonderful to have your trust and support.
If there’s ever anything we can assist you with, please don’t hesitate to reach out.
Regards,
Norelie
Excellent customer service
Excellent customer service. Used comfySole foe few days only - so far seems good.
April 7, 2025
Unprompted review
Reply from Norelie UK
Hi,
Thank you so much for your kind feedback. We're truly glad to hear that you've had a positive experience with our customer service and that the ComfySole insoles are already feeling good after just a few days of use.
Your satisfaction means a great deal to us, and we're always here if you have any questions or need further assistance.
Regards,
Norelie
I've been using the Norelie insoles in…
I've been using the Norelie insoles in my slippers, my trainers and all shoes that I wear. Having suffered from a painful sciatic pain for years I thought that I would give them a try. They have been fantastic as not had the pain since wearing them. Thankyou so much.
April 8, 2025
Unprompted review
Reply from Norelie UK
Hi Lesley,
Thank you so much for your wonderful feedback! We're thrilled to hear that the Norelie insoles have made such a positive impact on your sciatic pain and that you're enjoying comfort in your shoes. It's always rewarding to know our products are making a difference.
If you ever need any further assistance or have any questions, please don't hesitate to reach out. We're here to help!
Regards,
Norelie
Stay away from this company
Stay away from this company. Address on website is in Netherlands. Website is UK
The item arrived from China. Requested returns and was told to return to US at our own cost.
It does not state on the website where its coming from or for returns it’s to US.
The item is a cheap product that is easily available from other Chinese websites just search before purchasing
March 13, 2025
Unprompted review
Reply from Norelie UK
Hi Khajj,
Thank you for taking the time to share your feedback. I’m truly sorry for the confusion and frustration this experience has caused you.
I completely understand your concerns regarding the origin and return process of your order. While we are a company based in the Netherlands, we operate multiple distribution centers and online stores across Europe. In some cases, our products are shipped from global fulfillment centers to ensure faster delivery and better stock availability.
Regarding returns, I sincerely apologize that our current return facility is located in the U.S. At this time, we have only one centralized return center. However, we are actively working on establishing more accessible return options within Europe to make the process more convenient and cost-effective for our customers.
Please rest assured that although some products may appear similar online, our items are uniquely designed by our in-house team and thoroughly tested for both comfort and performance. Quality is something we take very seriously, and we proudly stand behind the craftsmanship of our products.
To help resolve this issue as quickly as possible, could you kindly provide your full name, order number, and preferred contact details? We will personally reach out to you and do everything we can to make things right.
Once again, I sincerely apologize for the inconvenience and truly appreciate your patience and understanding.
Warm regards,
Norelie
Think twice before you order
Not happy
To return an item to them for credit,
I will have to return to the United States
Even though I purchased from a UK based company.
This will obviously cost,Probably more than the item is worth,.
So if anyone thinking of purchasing from them, bear in mind , should you want to return , because you can’t return to the company in this country,
Credit will only be issued on receipt in US!!!!!!!
April 2, 2025
Unprompted review
Reply from Norelie UK
Hi,
I’m truly sorry for any confusion regarding our return process, and I completely understand your frustration. Please know that we are not forcing you to return the item to our U.S. facility—it’s simply the return location we have available at the moment. That being said, we absolutely don’t want you to feel stuck, and we do have alternative solutions that may work better for you.
To sort this out as quickly as possible, could you kindly provide your complete order details? This way, we can review your case personally and find the best resolution for you right away.
We appreciate your patience, and I want to assure you that we genuinely care about resolving this issue for you. Please let us know how you'd like to proceed, and we’ll take care of the rest.
Regards,
Norelie
Knee massager great for arthritic knee pain.
As an arthritic who has tried many alleged remedies, I must admit I was sceptical about the efficacy of the Noreli knee massager. However as they offered a 90 day risk-free trial I thought it was worth a go. I have now had mine for around two weeks and am delighted to say it has made a huge difference to my knee pain. The customer support was great too when I found the usage instructions slightly sparse. My only regret is that I didn't take advantage of the special offer price for two. It is early days I know, but based on my experience I thoroughly recommend.
March 21, 2025
Unprompted review
Reply from Norelie UK
Hi Jan,
Thank you so much for sharing your experience with the Norelie knee massager! We completely understand your initial skepticism, but it’s fantastic to hear that it has made such a noticeable difference in your knee pain after just two weeks. Your feedback truly means a lot to us!
We’re also glad that our customer support team could assist you with the instructions—we always strive to improve, so your input is invaluable. It’s great to hear that you would recommend it, and if you ever decide to get a second one, feel free to reach out—we’d be happy to help.
Regards,
Norelie
My mum has arthritis in both knees and…
My mum has arthritis in both knees and has used the knee massager and feels the pain in the knees has reduced a bit for a least 15-20mins after use and she has been able to walk without the frame for a few mins. Currently using machine 2-3 times for 10mins a day.
March 1, 2025
Unprompted review
Reply from Norelie UK
Hi Sage,
Thank you for sharing your mother's experience with the knee massager! We're so glad to hear that she's feeling some relief and even able to walk without the frame for a few minutes—that’s a great step forward. Consistent use can often lead to even better results, so we hope she continues to find comfort and improvement.
If you ever have any questions or need assistance, please don’t hesitate to reach out. Wishing your mother continued relief and mobility!
Regards,
Norelie
Great customer service even when things…
Great customer service even when things go wrong.
March 17, 2025
Unprompted review
Reply from Norelie UK
Hi,
Thank you for your thoughtful feedback! We truly appreciate your recognition of our customer service, even in challenging situations. Our goal is always to provide the best support possible, and it’s wonderful to know that we could assist you.
If you ever need anything in the future, please don’t hesitate to reach out. We’re always here to help!
I've been wearing the insoles in my…
I've been wearing the insoles in my slippers about the house and they're great. Will try them in my trainers next. I experienced good customer service.
March 17, 2025
Unprompted review
Reply from Norelie UK
Hi,
Thank you for your kind words! We're delighted to hear that you're enjoying the insoles in your slippers and that they’ve been a great addition to your daily routine. We hope they work just as well in your trainers!
It’s also wonderful to know that you had a positive experience with our customer service. If you ever need any further assistance, we’re always happy to help.
It's early days yet but I am hoping for…
It's early days yet but I am hoping for changes in my painful feet and bunions as I continue using the product
March 17, 2025
Unprompted review
Reply from Norelie UK
Hi,
Thank you for sharing your experience with us! We truly appreciate your feedback and are glad to hear that you’re hopeful for positive changes as you continue using the product.
It’s still early days, and we hope that with continued use, you’ll notice even more relief in your feet and bunions. If you have any questions or need any assistance along the way, please don’t hesitate to reach out.
The insoles were described very well…
The insoles were described very well and do help exactly as expected.
March 1, 2025
Unprompted review
Reply from Norelie UK
Hi,
Thank you so much for your kind words! We're thrilled to hear that the insoles met your expectations and provided the support you were looking for. Your satisfaction means a lot to us.
If you have any questions or need assistance in the future, feel free to reach out.
Ordered a knee massarger.
Ordered a knee massarger.
Got out for delivery notification on 12th, then a delivery failure at 03:58am.
Another out for delivery followed by delivery failure at 02:51am.
What delivery company atemps delivery at that time of the morning?
Item did not arrive by 14th so cancelled.
Gave them the information they asked for.
Heard nothing since.
Finally delivered.
Got an apology for farcical delivery.
First and last purchase from them
March 11, 2025
Unprompted review
Reply from Norelie UK
Hi,
I sincerely apologize for the frustrating experience you had with your knee massager delivery. I completely understand how concerning it must be to receive such unusual delivery failure notifications at those early hours.
Once the package is with the courier, we rely on their updates and estimated arrival times, which are typically included in the notifications they send. However, failed deliveries at 2:51 AM and 3:58 AM do seem highly unusual. This could indicate an issue with the address or an internal courier error, and I would like to investigate this further for you.
To assist you properly, could you please provide your full order details? I want to ensure we resolve this issue and find out what truly happened. If you've already canceled the order, I can also check on the refund process for you. Your satisfaction is very important to us, and I appreciate your patience while we look into this.
Looking forward to your response.
Regards,
Nicole
TERRIBLE CUSTOMER SERVICE.
TERRIBLE CUSTOMER SERVICE.
I received my in soles 2 weeks ago.
Just the in soles inside the package.
No details of the company, no instruction for returns process.
I have messaged them twice asking for their details of their returns.
Twice received the same message.
They will pass my details on !!!
I have run out of patience now.
March 11, 2025
Unprompted review
Reply from Norelie UK
Hi,
I sincerely apologize for the frustration and inconvenience you’ve experienced with our customer service. We understand how important it is to receive clear communication, and I regret that this was not the case for you. Please know that we are always striving to provide the best support to our customers, and your feedback is invaluable to us.
To resolve this matter as quickly as possible, could you kindly provide your complete order details? Once we have this information, we will reach out to you directly to ensure your return request is processed smoothly.
Again, I truly appreciate your patience, and we are committed to making this right for you. Please let us know your details, and we’ll take care of the rest.
My insoles were the wrong size when…
My insoles were the wrong size when they arrived, I.e far too small. I contacted Norelie uk and they sent me the correct size which I have put in my walking boots and wow what a difference- my feet are so much more comfortable especially my toes. Thank you!
March 8, 2025
Unprompted review
Reply from Norelie UK
Hi,
Thank you for sharing your experience! We're sorry for the initial sizing issue, but we’re delighted to hear that the correct insoles made such a difference for your comfort—especially in your walking boots.
Your satisfaction means a lot to us, and we truly appreciate your support. If you ever need anything else, don’t hesitate to reach out. Happy walking!
Incredibly helpful and prompt service
Incredibly helpful and prompt service. Great product, highly recommended. 5 stars!
March 7, 2025
Unprompted review
Reply from Norelie UK
Hi,
Thank you so much for your kind words and for taking the time to share your experience with us. We are thrilled to hear that you are satisfied with both our service and the product. Your feedback truly means a lot to us, and we're delighted to know that you are happy with your purchase.
If you ever need assistance in the future, please don't hesitate to reach out. We're always here to help!
I was very pleased withe inVery good product. Good price and helps align my feet in a positive way.
I was very pleased withe insoles that help to align a badly injured ankle - two compound fractures in my left foot - also helps my bunion on dame foot. Good price, does the job and fit well in both shoes.
February 5, 2025
Unprompted review
Reply from Norelie UK
Hi,
Thank you for sharing your positive experience with our insoles! We're delighted to hear that they are helping align your injured ankle and providing relief for your bunion. It’s wonderful to know that they fit well in your shoes and offer the support you need.
We truly appreciate your kind words and your trust in our products. If you ever need anything else, please don’t hesitate to reach out.
I ordered a pair of knee support/pads…
I ordered a pair of knee support/pads for my painful knees on 4th February at a reduced cost of £50 pair.They took approx 3 weeks to arrive but once I got in touch with the customer support team they took over and kept me in informed all the way until delivery and as a thankyou for being patient,they sent me another pair free of charge.Exceptional customer service!Although the design is exactly the same as cheaper Chinese pads I've bought,the Norelie one are much better made,better materials and more comfortable,well worth the extra money.I play a lot of sport and these pads make life easier,i may well order the knee massage and light treatment when there's a special offer on.Well done Norelie
February 26, 2025
Unprompted review
Reply from Norelie UK
Hi,
Thank you for your wonderful feedback! We’re delighted to hear that you had a great experience with our customer support team and that you’re happy with the quality and comfort of our knee supports. It’s great to know they’re making a difference for you in sports and daily life.
We truly appreciate your support and look forward to assisting you again—hopefully with a great offer on the knee massager and light treatment in the future!
I ordered the 3 in 1 knee massager for my husband…
I ordered the 3 in 1 knee massager for my husband as he has an arthritic knee and I was wanting this to work for him. It was dispatched and I was tracking it but Evri just stopped showing any movement. After a few days I contacted them and eventually they told me they had "lost" it. I had contacted Norelie and once it was established that Evri had lost the parcel Norelie sent a new one and tracked it all the way. I received the parcel with a damaged box but the massager was unharmed. My husband is a man of few words but has been using it 3 or 4 times a day and says it is good. He obviously gets relief from it and walks the dogs now without the pronounced limp so it is working.
March 3, 2025
Unprompted review
Reply from Norelie UK
Hi,
Thank you for your feedback! We're glad to hear that the knee massager is helping your husband and providing relief. It’s great to know he is able to walk more comfortably now.
We also appreciate you bringing the delivery issue and the damaged box to our attention. While we strive to ensure all packages arrive in perfect condition, bulk shipments handled by couriers can sometimes be challenging to control. However, we will take note of your feedback and ensure that future orders undergo careful quality checks before dispatch.
If you need any further assistance, feel free to reach out.
Provided a lot of relief and comfort…
Provided a lot of relief and comfort for my knee.
Very satisfied with the product.
March 3, 2025
Unprompted review
Reply from Norelie UK
Hi,
Thank you for your positive feedback! We're glad to hear that the product has provided relief and comfort for your knee. Your satisfaction means a lot to us!
Advice needed
I've not purchased any yet, but I have a couple of questions. Must the insoles be warn 24/7 or can you have a rest from them. I've also read they can cause a lot of pain in the calf muscles
Patti
February 28, 2025
Unprompted review
Reply from Norelie UK
Hi,
Thank you for reaching out and for your interest in our insoles! We truly appreciate your questions.
You don’t need to wear the insoles 24/7—it's perfectly fine to take breaks from them. When starting out, we actually recommend wearing them gradually to allow your feet to adjust. Some people may experience mild discomfort, including calf muscle strain, especially if their feet and legs are not used to the added support. This usually improves as your muscles adapt.
If you have any specific concerns about comfort or fit, feel free to let us know—we’d be happy to assist you further!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.