I ordered the incorrect size as the sizing on page 2 automatically defaults to the smaller size I did not realize this until after I ordered. I emailed the service straight away and received an e-mai... See more
Company replied
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See what reviewers are saying
The item I received was absolutely nothing like the product on their website. Cheap looking plastic tat from China that stinks! Much smaller than expected, no heat setting, no instructions and came in... See more
Company replied
I contacted Norelie to find out how long Insoles are expected to last as I am experiencing some discomfort. Ana was really helpful, polite and friendly. She answered my question, and also said she w... See more
Company replied
These insoles have been life changing for me! Nothing else has worked for my plantar fasciitis, not even the insoles from the podiatrist. I really do recommend the product. The customer care and help... See more
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Company details
Written by the company
It is Already the Choice of Thousands of People Originally founded in search of a solution to knee problems for family members, Norelie products have found the hearts of people and have already made the lives of thousands easier. This journey is just beginning. Every day we work on new, fun products and to improve our services.
Contact info
Philippines
- norelie-uk.com
Breach of guidelines
I ordered two pair of shoes from this…
Reply to your request. I ordered two pairs of shoes, one in pink size 6 and a blue pair in size 10. The order #1641 confirmed on April 28. The blue shoes were probably a size 7 and the pink ones did not fit my foot well I thought I was ordering Skechers but the name on the shoe was Champion, that's all I can tell you, certainly would be nice if you could do something, Iam a senior 91 yrs old and this does not look good for your company. The reason this message is late is because I found your reply in trash
May 8, 2025
Unprompted review
Reply from Norelie UK
Hi Tillie,
Thank you for bringing this to our attention, and please accept our sincerest apologies for the inconvenience you’ve experienced.
We’re truly sorry to hear that you received the wrong shoe size and were informed that no return was possible — especially if the error was on our end. That’s certainly not the experience we want for our customers, and we’d really like the chance to make this right for you.
To help us investigate and provide the correct resolution, could you please send us your full name, order number, and the details of the item you received? Once we have this information, we’ll take immediate steps to resolve the issue for you.
Thank you for your patience, and we look forward to sorting this out as quickly as possible.
Regards,
Norelie
Excellent service
Excellent service following an incorrect order.
All resolved without any fuss and to my satisfaction .
May 8, 2025
Unprompted review
Reply from Norelie UK
Hi Philip,
Thank you so much for your kind words! We're delighted to hear that everything was resolved smoothly and to your satisfaction.
Your feedback means a lot to us, and we're always here if you need anything further.
Regards,
Norelie
Great customer service
From ordering I received a fast delivery updated every step
Slight issue when items arrived but delt with very quickly and professionally
Excellent service
May 5, 2025
Unprompted review
Reply from Norelie UK
Hi Steve,
Thank you so much for taking the time to share your experience with us!
We're delighted to hear that your order was delivered promptly and that you appreciated the updates throughout the process. While we're sorry to hear there was a slight issue upon arrival, we're very glad to know it was resolved quickly and to your satisfaction.
Your kind words truly mean a lot to us. Excellent service is what we always strive for, and your feedback reassures us that we’re on the right track.
If there’s anything more we can do for you, please don’t hesitate to reach out. We're always here to help.
Regards,
Norelie
Excellent Customer Service
When I received my order confirmation, I noticed that somehow, the wrong shoe size was on it.
I immediately contacted customer services, who responded almost immediately, and put into action, a resolution to correct the order to the size that I needed.
Customer services cannot be faulted, it's just a pity that other companies, who shall remain unnamed, leave a lot to be desired in their lack of communications.
The service from this company Norelie UK are highly recommended.
May 4, 2025
Unprompted review
Reply from Norelie UK
Hi Brian,
Thank you so much for your thoughtful feedback — it truly made our day!
We’re so glad to hear that our customer service team was able to quickly resolve the shoe size issue and make sure you got exactly what you needed. Mistakes can happen, but how they’re handled makes all the difference, and we're happy we could turn things around for you swiftly.
Your kind words and recommendation mean a great deal to us. We’re proud to serve you and always here if you need anything further.
Regards,
Norelie
Norelie socks are good for me
First, I asked for advice and was answered promptly. Then, I had a problem with my order, which was sorted quickly. Now, I am waiting for "fast delivery"(3-5 working days!?). I know and use Norelie socks, they are
good and useful for me, and even ordered some for my relative.
Arrived today, herewith better than worst case. Thank you! 5-Stars!
May 4, 2025
Unprompted review
Reply from Norelie UK
Hi Zvonimir,
Thank you so much for your kind words and for taking the time to share your experience with us. I'm truly glad to hear that you received prompt support when you needed advice, and that we were able to quickly resolve the issue with your order.
I also want to sincerely thank you for your continued trust in us — not only using the Norelie socks yourself but also recommending them to a loved one. That really means a lot.
Regarding the delivery: I completely understand your concern. You've opted for fast shipping (3–5 working days), and it's absolutely fair to expect that timeframe to be respected. I want to assure you that your feedback has been heard. We're actively working on improving our delivery process and are currently in the final stages of partnering with more efficient couriers to ensure faster and more reliable shipping going forward.
We value you not just as a customer, but as part of the community that helps us improve. If there’s anything else I can personally assist you with while you wait, please don’t hesitate to reach out.
Regards,
Norelie
Good service
Had a problem with order was sorted quickly , now waiting for delivery hope the items are as good as the service . Promised a free gift but still not arrived lots of emails asking for more reviews .
April 29, 2025
Unprompted review
Reply from Norelie UK
Hi David,
Thank you for your kind message! We're glad to hear that your order issue was resolved quickly and appreciate your patience as you await your delivery.
It means a lot to us that you’ve recognized the quality of our service—we truly hope the items meet (or exceed!) your expectations as well.
If there's anything else we can assist you with in the meantime, please don’t hesitate to reach out.
Regards,
Norelie
Excellent customer experience and…
Excellent customer experience and definitely worth your money time and effort engaging the people and products of Norelie UK - way to go guys 👍🥇👋
April 26, 2025
Unprompted review
Reply from Norelie UK
Hi Roger,
Thank you very much for your kind words and for sharing your experience with Norelie UK.
We are truly delighted to hear that you found both our products and customer service to be worth your time, money, and effort. Your feedback is incredibly encouraging to our entire team, and it motivates us to continue striving for excellence in everything we do.
Please know that we are always here should you need any further assistance or support. It has been a pleasure to serve you, and we look forward to assisting you again in the future.
Thank you once again for your trust and support.
Regards,
Norelie
Very helpful staff who understood my…
Very helpful staff who understood my queries.
These were dealt with swiftly.
Would be very happy to do business with Norelie in the future.
Many thanks.
Michael Wardle
April 25, 2025
Unprompted review
Reply from Norelie UK
Hi Michael,
Thank you so much for your kind and encouraging words!
We’re truly pleased to hear that our team was able to assist you swiftly and that you felt understood and supported throughout your experience with us. Your satisfaction is very important to us, and your feedback really means a lot.
We would be absolutely delighted to serve you again in the future. Should you ever need anything, we’re always just a message away.
Regards,
Norelie
Great personal response
I made a mistake on my order and immediately emailed the company. They were very helpful and sorted my problem in two emails . Very friendly responses.
April 24, 2025
Unprompted review
Reply from Norelie UK
Hi Judy,
Thank you so much for taking the time to share your experience with us!
We’re so happy to hear that our team was able to assist you quickly and make the process smooth and easy for you. Your kind words about our friendly service truly mean a lot to us.
It’s always our goal to ensure every customer feels supported and valued, and we’re delighted we could help sort everything out for you so promptly. If there’s ever anything more we can do for you, please don’t hesitate to reach out.
Thank you again for choosing us!
Regards,
Norelie
What a lovely company
What a lovely company. I had ordered with them before. After foot surgery I ordered again. The delivery company were not the best. This company got into finding my package and within a few hours it was on its way amazing customer service.
April 24, 2025
Unprompted review
Reply from Norelie UK
Hi Anne,
Thank you so much for your kind and encouraging words!
We are truly delighted to hear that you had another positive experience with us, especially during your recovery. It means a lot to know that our team could step in quickly and help locate your package, ensuring it reached you without further delay.
Your trust and continued support inspire us to keep delivering the best service possible. If there’s anything more we can do for you as you continue your recovery, please don’t hesitate to reach out. We’re always here for you!
Regards,
Norelie
Always efficient always on time FE
April 24, 2025
Unprompted review
Reply from Norelie UK
Hi Honora,
Thank you so much for your wonderful feedback!
We’re thrilled to hear that you find our service consistently efficient and timely. Your trust and satisfaction mean the world to us, and we are grateful for the opportunity to serve you.
If there’s ever anything more we can do to support you, please don’t hesitate to reach out.
We look forward to continuing to provide you with the best service possible!
Regards,
Norelie
I recently purchased an insole and was…
I recently purchased an insole and was mistakenly put a wrong address so I quickly contacted their customer service to change the address and not to long to wait they right away settled my concern.
Thank you for a good quality service to your customer and I looking forward to use the item and I hope that will ease the pain on my legs due to long hours of work
April 16, 2025
Unprompted review
Reply from Norelie UK
Hi Marinelle,
Thank you so much for your kind words and for sharing your recent experience with us. We're so glad to hear that our customer service team was able to promptly assist you with the address correction — we always strive to make things as smooth and stress-free as possible for our customers.
We truly appreciate your trust in our products, and we're hopeful that the insoles will bring you the comfort and relief you deserve, especially with the demands of long work hours.
If you ever need further assistance or have any questions, please don't hesitate to reach out. We’re always here for you.
Regards,
Norelie
NORELIE IS A SCAM!!!
NORELIE IS A SCAM!!!
I ordered one. They sent two. And charged me for 2. I asked for a label to send one back...they said no.
Tried the one that I had ordered 3 times a day for 4 days on just one foot. Made no difference at all. They will not honor their warranty and send me labels to return the product to them.
I'M KEEPING MY CREDIT CARD DISPUTES IN PLACE!!
April 10, 2025
Unprompted review
Reply from Norelie UK
Hi Juli,
Thank you for bringing this to our attention. We’re truly sorry to hear about your experience — we completely understand your frustration and want to assure you that scamming customers is absolutely not something we tolerate or condone in any way.
Your trust means everything to us, and it’s clear that your recent experience has fallen far short of what you deserve. We genuinely want to fix this for you. To move forward and properly investigate the issue, could you please send us your full name, email address used for the order, and your order number?
Once we receive your details, we’ll immediately open an investigation to review what happened and provide you with the appropriate resolution.
We appreciate your patience and hope you’ll give us the opportunity to make this right.
Regards,
Norelie
I ordered foot insole but my mistake…
I ordered foot insole but my mistake got the wrong size .emailed them and explain everything. there was no problem two day later got the right size .nice to see on this day and age a genuine company that's offer great customer service
April 17, 2025
Unprompted review
Reply from Norelie UK
Hi Barry,
Thank you so much for your lovely feedback! We're so happy to hear that your exchange was handled smoothly and that you received the correct size insoles so quickly. Mistakes can happen, and we're always here to make things right.
It truly means a lot to us that you see us as a genuine company offering great customer service. In today’s fast-paced world, we’re committed to taking care of our customers with care and reliability.
If there’s anything else we can do for you, don’t hesitate to reach out. Wishing you comfort and relief with your new insoles!
Regards,
Norelie
Great fit
My insoles are perfect. I bought 3 pairs and they fit so well in all my trainers. They are comfortable and make walking more pleasant.
April 20, 2025
Unprompted review
Reply from Norelie UK
Hi Alice,
Thank you so much for your kind words! We're thrilled to hear that your insoles are a perfect fit and that you've found them comfortable in all your trainers.
It's especially great to know that they've made walking more pleasant for you—exactly what we hope to achieve with every pair. And thank you for placing your trust in us with not just one, but three pairs!
If you ever need anything else or have any questions, we’re always here to help.
Regards,
Norelie
Avoid like the plague
Avoid like the plague. Can't cancel an order ever, not even the 24 hours advertised, bots confirm your order immediately on placing it. NOT a UK company, based in USA so returns cost a fortune, £36.00. Only given partial refund for returns. Never use a debit card, credit cards give you better protection.
AVOID!!!!
Overcharged by £ 6.94 on Credit Card above invoice price.
Terms & Conditions not seen until requesting a return.
AVOID!!!!
March 4, 2025
Unprompted review
Reply from Norelie UK
Hi Fred,
Thank you for bringing this to our attention, and please accept our sincere apologies for the frustration and inconvenience you’ve experienced.
We’re truly sorry to hear that the return process and order cancellation were not as smooth as you expected. While we do aim to have a straightforward and transparent process, we fully understand how upsetting it can be when things don’t go as planned—especially with unexpected return costs and partial refunds.
We absolutely acknowledge your frustration, especially if there was any confusion regarding our return conditions. Your experience matters to us, and we want to make things right.
Please know that a member of our team will be reaching out to you directly to go over your order details and provide a proper resolution. We want to ensure everything is clear, fair, and handled with the care you deserve.
Once again, we're truly sorry for the trouble you've had, and we thank you for your patience as we work to resolve this personally for you.
Regards,
Norelie
When I ordered I put down the wrong…
When I ordered I put down the wrong size came back to me very quickly and sorted my problem brilliant customer service just waiting for my goods to arrive if the goods are the same quality as the customer service will be really one happy customer.
April 20, 2025
Unprompted review
Reply from Norelie UK
Hi Rex,
Thank you so much for your lovely message! We're delighted to hear that our team was able to quickly assist you with the size correction. It’s always our goal to make the process as smooth and hassle-free as possible.
We truly appreciate your kind words about our customer service—it means a lot to us. Now we’re just as excited as you are for your order to arrive, and we sincerely hope the products meet (or even exceed!) your expectations.
If there’s anything else you need in the meantime, feel free to reach out. We're always here to help.
Regards,
Norelie
Norelie uk a very friendly and…
Norelie uk a very friendly and efficient company. I accidentally ordered the wrong size innersoles only discovered when I got the confirmation email. I emailed the support team and immediately got a super kind email confirming the size I was after. I’m really impressed with the service of this company. Thank you for a great service
April 17, 2025
Unprompted review
Reply from Norelie UK
Hi Stevie,
Thank you so much for your lovely message! We’re truly happy to hear that you had such a positive experience with our support team.
It’s always our goal to make things as smooth and pleasant as possible, and we're so glad we could quickly help you with the size correction. Your kind words and support mean a lot to us!
If you ever need anything else, we’re just an email away.
Regards,
Norelie
Fantastic customer service
The customer care is just fantastic I sent them a message & they replied within 2mins..& sorted my query out with no problems
April 12, 2025
Unprompted review
Reply from Norelie UK
Hi Alan,
Thank you so much for your lovely message! We're absolutely delighted to hear that our customer care team was able to assist you so quickly and effectively.
Providing prompt and helpful service is something we truly value, and it's wonderful to know we were able to resolve your query within minutes. Your kind words mean a lot to us!
If there's ever anything else we can do for you, please don’t hesitate to reach out—we’re always happy to help.
Regards,
Norelie
Very Happy shopper
My first order from Norelie was for compression socks for my husband, unfortunately they were too small, I emailed the company and they promptly replied within the hour and arranged a replacement , very straight forward with no hassle, polite and apologetic response. Very happy, no complaints at all. Will shop with confidence at Norelie again.
April 10, 2025
Unprompted review
Reply from Norelie UK
Hi Dottie,
Thank you so much for taking the time to share your positive experience with us. We’re truly glad to hear that our team was able to assist you promptly and that the replacement process was straightforward and hassle-free.
Your satisfaction is very important to us, and we’re grateful for your kind words about our service. Knowing that you will shop with confidence at Norelie again means a great deal to us.
If there’s anything else we can do for you in the future, please don’t hesitate to reach out.
Regards,
Norelie
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