AVOID!! Really poor customer experience. I selected the correct option on the website but the wrong item (medium instead of large grey cement planter ) goes through as a sale in the website. It's... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Had a problem with my order, but they were so attentive in getting it fixed. Love the decorations.
Just ordered the large French crock vase. One word- STUNNING! Absolutely unreal and huge! Super high quality. Speedy delivery, nicely packaged and secure. Love that the packing peanuts are biodegradab... See more
I received the glass decanter with wooden ball top as part of a giveaway prize and I can say I definitely didn’t disappoint!! It can exceptionally well packaged and in perfect condition. It really is... See more
Company details
Written by the company
Norfolk Bay Company is an online store based in Norfolk England. Offering an extensive range of Timeless, Handcrafted Home Interiors, Decor and Furniture.
Contact info
4.0
Great
168 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I will definitely be buying from this…
I will definitely be buying from this company again. Top class items, customer service and packaging
July 1, 2020
Unprompted review
fantastic home ware!
June 27, 2020
Unprompted review
Gorgeous basket and great customer…
Gorgeous basket and great customer service.
June 22, 2020
Unprompted review
Beautiful products and top class…
Beautiful products and top class customer service 😁
June 20, 2020
Unprompted review
Really pleased with my basket I…
Really pleased with my basket I purchased. Arrived promptly and nicely package. Would definitely recommend this company to my friends.
Kind Regards
Sue
June 18, 2020
Unprompted review
Absolutely in love with the product…
Absolutely in love with the product quick delivery too
June 8, 2020
Unprompted review
Swift delivery and absolutely lovely…
Swift delivery and absolutely lovely items
June 7, 2020
Unprompted review
Excellent service thankyou
June 6, 2020
Unprompted review
Gorgeous open weave basket and bamboo…
Gorgeous open weave basket and bamboo boxes. Norfolk living were so helpful and easy to deal with and I got the parcel super quick. Will definitely be ordering again
May 29, 2020
Unprompted review
Reply from Norfolk Bay Company LTD
Hi Penny,
Thank you so much for your lovely review..
So glad to hear you’ll be back to shop with us
Lea
Eucalyptus didn’t look like it did on…
Eucalyptus didn’t look like it did on the website (lighter) and has lost a few leaves from putting it in the vase. However the vase is much larger than anticipated which can only be good and justifies the cost. Delivery was fairly quick though.
May 23, 2020
Unprompted review
Beautiful basket with a smart leather…
Beautiful basket with a smart leather tab inside. Very nice.
May 21, 2020
Unprompted review
Wonderful service I ordered 3 canisters…
Wonderful service I ordered 3 canisters unfortunately when they arrived 1was broken I emailed and a lovely lady called Lea dealt with it for me and a new one arrived the next day I couldn’t be happier with my purchase and the service I was provided with
May 20, 2020
Unprompted review
Reply from Norfolk Bay Company LTD
Thank you so much for your review Harriet!
I’m glad your replacement Stone Cannister arrived safe and sound :)
Will definately use again
Great website, gorgeous items arrived very well packaged and timely.
May 19, 2020
Unprompted review
Reply from Norfolk Bay Company LTD
Good Evening Lissie,
Thank you so much for your review & kind words!
Im glad you'll be back again!
Léa
Brilliant product and brilliant service…
Brilliant product and brilliant service !!
May 19, 2020
Unprompted review
Reply from Norfolk Bay Company LTD
Good Evening Joanne,
Thank you so much for your review & kind words!
Léa
Loved my items :)
Loved the items I purchased 😊 arrived really quickly even in the current circumstances, and they were so helpful when I was ordering.
May 9, 2020
Unprompted review
Reply from Norfolk Bay Company LTD
Good afternoon Carol,
Thank you so much for your review.
We’re so pleased you loved your products.
Lèa
One of the best websites we have come…
One of the best websites we have come across, best quality items and the customer service is amazing. Delivery is also very quick! Thankyou and will keep buying.
May 6, 2020
Unprompted review
Reply from Norfolk Bay Company LTD
Thank you so much for your review Ross,
Glad you love our products
Lèa
Reply from Norfolk Bay Company LTD
Thank you so much for your review Catherine! We’re glad you’re happy with your purchase..
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.