NorfolkQualityPlants Reviews 

529
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 25 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional health and quality of the plants received, noting they were a good size and often exceeded expectations upon arrival. Reviewers frequently highlight the robust root systems and overall vitality, confirming the plants were well-nurtured and in excellent condition. The delivery service is consistently described as very fast, with many orders arriving within a few days. Customers also commend the excellent and careful packaging, ensuring plants arrive undamaged and in perfect condition. The ordering process is generally found to be straightforward, with some appreciating the inclusion of helpful care sheets.

What people talk about most

Product

People report positive experiences with product, consistently praising the high quality and health of the... See more

Quality

Consumers find quality to be positive, with many reviewers consistently praising the excellent condition and... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the speed and... See more

Order

Reviewers highlight positive aspects of order, with many expressing satisfaction with their first purchases... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Delivery received 2 days after order placed. On time and undamaged. Clematis Jingle Bells........ looks very healthy, good size well packed and reasonably priced. Will definitely recommend Norfolk... See more

Rated 5 out of 5 stars

Well what can I say, this is the first time ordering from Norfolk Quality Plants. I ordered 2 plants each packed separately and good quality packaging. The plants are amazing very healthy and a good... See more

Rated 5 out of 5 stars

A great experience from Norfolk quality plants. I ordered a couple of passion flowers; the plants arrvied well packaged, they are a decent size and very healthy looking. Pleased that the website als... See more

Rated 5 out of 5 stars

Sent a 5* review earlier in the year. The plant flowered but was not the plant I ordered. Sent an email to the company and within a couple of days a replacement plant was sent at no cost to me and wit... See more


Company details

  1. Plant Nursery

Written by the company

We are a small family run business that have been growing plants with care and attention for two generations. Our way may be a little different from the norm but we believe in slow grown plants that are nurtured from seedlings to mature 3 litres’ in order to ensure that our customers only receive a product that is going to be successful and make their gardens beautiful. Our small team are dedicated and knowledgeable, we care for the plants as if they were destined for our own gardens and the results are clear. You are unlikely to find a more cared for plant anywhere else! Unlike some of our competitors, we only use slow release fertiliser which gives the plants the best start in life, once received all of products have sufficient feed to last 12 months. After which regular top ups will ensure that your plant continues to grow and thrive. Sustainability is a key area for us and it is something that we are always looking to improve on. We are self-sufficient in water through using rain water catchment and our solar panels mean that we supply almost all of our electricity needs. Bio controls was another step we took a few years ago to limit the amount of chemicals that we use to grow our crops, now through the use of natural predators we are now in a position where only in extreme circumstances do we need to get out the chemical sprayer. We are currently testing peat free compost alternatives as this is an area that we would like to move away in the near future. At Norfolk Quality Plants, we believe in helping our customers to grow beautiful plants and create beautiful gardens. Whether, you have a couple of acres, a small garden or just a few containers to fill then get in touch and we will help you realise the garden of your dreams.


Contact info

4.9

Excellent

TrustScore 5 out of 5

529 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.9

All reviews

(529)

24 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great quality plants!!

Just received two Clematis Arabella that I ordered. Wow! Very healthy plants, lovely quality compared to what I have seen in garden centres!! Great service. I would not hesitate to order from them again. APC the couriers also very good.

August 29, 2025
Unprompted review
Rated 5 out of 5 stars

Great plants, will happily order from again

A great experience from Norfolk quality plants. I ordered a couple of passion flowers; the plants arrvied well packaged, they are a decent size and very healthy looking.
Pleased that the website also appears to show what is actually in stock rather than ordering and then later being told something is unavailable.

August 11, 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional customer care

Sent a 5* review earlier in the year. The plant flowered but was not the plant I ordered. Sent an email to the company and within a couple of days a replacement plant was sent at no cost to me and without quibble (I just emailed a couple of photos), although I was quite happy to pay for the additional plant. This is exceptional customer care. The replacement plant arrived today, superbly packaged, very fast and in exceptional health. They really are a quality company I would not hesitate to recommend.

August 5, 2025
Unprompted review
Rated 5 out of 5 stars

An outstanding nursery

I ordered a Musa Basjoo and a Albizia julibrissin Summer Chocolate and they were in my garden less than 48 hours later.

Delivery was with APC who are the best couriers by a distance, the plants were well packaged and most importantly they were in great condition.

I can't recommend Norfolk Quality Plants enough.

May 14, 2025
Unprompted review
Rated 5 out of 5 stars

5 Star Service

Really good service from Norfolk Quality Plants. Ordered a Clematis Warsaw Nike and received a lovely healthy 3Ltr specimen today, today with care/planting advice. Well packaged and delivered promptly by APC. 5 Star service.

June 4, 2025
Unprompted review
Rated 5 out of 5 stars

Quality

From the ease of ordering, to the excellent communication, to the flawless delivery and a great plant. It was a pleasure doing business with you and I look forward to doing so again. Kind regards, Steve.

April 23, 2025
Unprompted review
Rated 5 out of 5 stars

Akebia plant

Akebia plant purchased - swift delivery and a well packed healthy, robust looking plant. Thank-you

October 3, 2024
Unprompted review
Rated 5 out of 5 stars

Fabulous plant and customer service.

15938/060824/32 Ilex aquifolium Argentea Marginata x 3 Litre

First purchase from ‘Norfolk Quality Plants’, but will definitely not be the last! Received a superb quality plant (Holly)😊. Expertly packaged, received within a couple of days. Great customer service and great price too!
Thank you so much for sending a beautiful, healthy plant.

Jane

August 8, 2024
Unprompted review
Rated 5 out of 5 stars

Great value for money

Great value for money, healthy plants, good selection, arrived in excellent condition. Highly recommend, I’ll be shopping there again.

August 1, 2024
Unprompted review
Rated 5 out of 5 stars

Have ordered from Norfolk plants…

Have ordered from Norfolk plants several times, the plants have always arrived in great condition and health. A fast delivery service also. A nursery who care about their plants as well as their customers- Definitely recommend....

July 31, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent plants and great service.

I bought a Clematis Avalanche from recently and I just wanted to say how pleased I am with it.
It arrived very well packaged and with good instructions. It was in lovely condition, a beautiful strong plant.
I planted it in a nice big pot and popped it against a nice warm and sheltered wall.
It was my first purchase from you, and it won't be the last. Thank you.

June 17, 2024
Unprompted review

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