NorfolkQualityPlants Reviews 

529
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 25 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional health and quality of the plants received, noting they were a good size and often exceeded expectations upon arrival. Reviewers frequently highlight the robust root systems and overall vitality, confirming the plants were well-nurtured and in excellent condition. The delivery service is consistently described as very fast, with many orders arriving within a few days. Customers also commend the excellent and careful packaging, ensuring plants arrive undamaged and in perfect condition. The ordering process is generally found to be straightforward, with some appreciating the inclusion of helpful care sheets.

What people talk about most

Product

People report positive experiences with product, consistently praising the high quality and health of the... See more

Quality

Consumers find quality to be positive, with many reviewers consistently praising the excellent condition and... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the speed and... See more

Order

Reviewers highlight positive aspects of order, with many expressing satisfaction with their first purchases... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Delivery received 2 days after order placed. On time and undamaged. Clematis Jingle Bells........ looks very healthy, good size well packed and reasonably priced. Will definitely recommend Norfolk... See more

Rated 5 out of 5 stars

Well what can I say, this is the first time ordering from Norfolk Quality Plants. I ordered 2 plants each packed separately and good quality packaging. The plants are amazing very healthy and a good... See more

Rated 5 out of 5 stars

A great experience from Norfolk quality plants. I ordered a couple of passion flowers; the plants arrvied well packaged, they are a decent size and very healthy looking. Pleased that the website als... See more

Rated 5 out of 5 stars

Sent a 5* review earlier in the year. The plant flowered but was not the plant I ordered. Sent an email to the company and within a couple of days a replacement plant was sent at no cost to me and wit... See more


Company details

  1. Plant Nursery

Written by the company

We are a small family run business that have been growing plants with care and attention for two generations. Our way may be a little different from the norm but we believe in slow grown plants that are nurtured from seedlings to mature 3 litres’ in order to ensure that our customers only receive a product that is going to be successful and make their gardens beautiful. Our small team are dedicated and knowledgeable, we care for the plants as if they were destined for our own gardens and the results are clear. You are unlikely to find a more cared for plant anywhere else! Unlike some of our competitors, we only use slow release fertiliser which gives the plants the best start in life, once received all of products have sufficient feed to last 12 months. After which regular top ups will ensure that your plant continues to grow and thrive. Sustainability is a key area for us and it is something that we are always looking to improve on. We are self-sufficient in water through using rain water catchment and our solar panels mean that we supply almost all of our electricity needs. Bio controls was another step we took a few years ago to limit the amount of chemicals that we use to grow our crops, now through the use of natural predators we are now in a position where only in extreme circumstances do we need to get out the chemical sprayer. We are currently testing peat free compost alternatives as this is an area that we would like to move away in the near future. At Norfolk Quality Plants, we believe in helping our customers to grow beautiful plants and create beautiful gardens. Whether, you have a couple of acres, a small garden or just a few containers to fill then get in touch and we will help you realise the garden of your dreams.


Contact info

4.9

Excellent

TrustScore 5 out of 5

529 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.9

All reviews

(529)

24 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

All round excellence

The plants were dispatched quickly, securely packaged. The plants are substantial & good quality, representing excellent value for money. This was my first purchase but would definitely buy more.

April 3, 2023
Rated 5 out of 5 stars

Very satisfied

The plants look healthy, were packaged well and were delivered promptly. Care and planting instructions were included. Overall, a good service.

April 3, 2023
Rated 5 out of 5 stars

Arrived well packaged .Ordered Sunday…

Arrived well packaged .Ordered Sunday and arrived the following Wednesday.
Kept informed about when the plant would be delivered on the day.
Plant in good condition ,plant, very bushy.Very healthy plant.Very pleased.

April 3, 2023
Rated 5 out of 5 stars

I have no regrets !

Having recently purchased several plants to replace winter damage, there was one I couldn't find.
Then I found you had it, ordered and it was delivered yesterday. I was amazed at the quality and condition it was in compared to others I brought 10/10 you have scored . Thank-you.

April 3, 2023
Rated 5 out of 5 stars

Order a described

The order came quickly.
The plants arrived looking healthy and with good growth. They were packed well so that they arrived in good condition.
I would say that the order from Norfolk was the best I had received online.

March 27, 2023
Rated 5 out of 5 stars

Very happy with the plant I ordered

Very happy with the plant I ordered. The communication from this company was excellent. My plant arrived promptly, was well packaged and in good condition. I would definitely order from them again. A happy customer, thank you.

March 15, 2023
Rated 1 out of 5 stars

Very disappointing

Very disappointing. Ordered a hardy perennial, Abelia mosanensis. No contact from the nursery after 4 days and when I chased them they said they were frost damaged. In fairness, they gave a prompt refund. However, I would expect good customer service would be to contact me and inform me there was a problem.

March 23, 2023
Unprompted review
Rated 5 out of 5 stars

Great all round experience…

Good selection of sometimes difficult to track down plants. Very well packed, healthy looking plants. This was a first time purchase. I would definitely use again

March 16, 2023

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