NorfolkQualityPlants Reviews 

529
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 25 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional health and quality of the plants received, noting they were a good size and often exceeded expectations upon arrival. Reviewers frequently highlight the robust root systems and overall vitality, confirming the plants were well-nurtured and in excellent condition. The delivery service is consistently described as very fast, with many orders arriving within a few days. Customers also commend the excellent and careful packaging, ensuring plants arrive undamaged and in perfect condition. The ordering process is generally found to be straightforward, with some appreciating the inclusion of helpful care sheets.

What people talk about most

Product

People report positive experiences with product, consistently praising the high quality and health of the... See more

Quality

Consumers find quality to be positive, with many reviewers consistently praising the excellent condition and... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the speed and... See more

Order

Reviewers highlight positive aspects of order, with many expressing satisfaction with their first purchases... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Delivery received 2 days after order placed. On time and undamaged. Clematis Jingle Bells........ looks very healthy, good size well packed and reasonably priced. Will definitely recommend Norfolk... See more

Rated 5 out of 5 stars

Well what can I say, this is the first time ordering from Norfolk Quality Plants. I ordered 2 plants each packed separately and good quality packaging. The plants are amazing very healthy and a good... See more

Rated 5 out of 5 stars

A great experience from Norfolk quality plants. I ordered a couple of passion flowers; the plants arrvied well packaged, they are a decent size and very healthy looking. Pleased that the website als... See more

Rated 5 out of 5 stars

Sent a 5* review earlier in the year. The plant flowered but was not the plant I ordered. Sent an email to the company and within a couple of days a replacement plant was sent at no cost to me and wit... See more


Company details

  1. Plant Nursery

Written by the company

We are a small family run business that have been growing plants with care and attention for two generations. Our way may be a little different from the norm but we believe in slow grown plants that are nurtured from seedlings to mature 3 litres’ in order to ensure that our customers only receive a product that is going to be successful and make their gardens beautiful. Our small team are dedicated and knowledgeable, we care for the plants as if they were destined for our own gardens and the results are clear. You are unlikely to find a more cared for plant anywhere else! Unlike some of our competitors, we only use slow release fertiliser which gives the plants the best start in life, once received all of products have sufficient feed to last 12 months. After which regular top ups will ensure that your plant continues to grow and thrive. Sustainability is a key area for us and it is something that we are always looking to improve on. We are self-sufficient in water through using rain water catchment and our solar panels mean that we supply almost all of our electricity needs. Bio controls was another step we took a few years ago to limit the amount of chemicals that we use to grow our crops, now through the use of natural predators we are now in a position where only in extreme circumstances do we need to get out the chemical sprayer. We are currently testing peat free compost alternatives as this is an area that we would like to move away in the near future. At Norfolk Quality Plants, we believe in helping our customers to grow beautiful plants and create beautiful gardens. Whether, you have a couple of acres, a small garden or just a few containers to fill then get in touch and we will help you realise the garden of your dreams.


Contact info

4.9

Excellent

TrustScore 5 out of 5

529 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(529)

24 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

The lavender x allardii Meerlo

The lavender x allardii Meerlo - my order was processed and despatched quickly. Although being at home all day for receipt of the parcel, I did not hear the door bell (or it was not rung!) and found the shrub on the doorstep later that evening. My concern for your company is the delivery company! The shrub was removed for the box straight away and left overnight and this morning I watered it as compost was on the dry side. It looks to be a good specimen albeit in the winter period. I would recommend Norfolk Quality Plants to family and friends.

January 17, 2023
Rated 5 out of 5 stars

ILEX HOLLY BUSHES

Very helpful company in answering my questions.
Also did supply pictures of both Ilex Holly Bush
Silver Queen the male
Argenta Marginata female.
Both packed well and in excellent condition.

January 8, 2023
Rated 5 out of 5 stars

I'm a first time customer at Norfolk Quality Plants.

I'm a first time customer & I couldn't be happier with my purchase from Norfolk Quality Plants & would recommend them to anyone looking for good quality plants. I would certainly consider buying from them again. I was struggling to find the plant I wanted when I happened upon their website & to my surprise they had the plant I was looking for a
Eucalyptus French Blue. Other suppliers I tried were either out of stock or too pricey. It was easy to buy online, an excellent price for the tree, affordable postage cost and arrived on day stated in an excellent healthy condition.

November 14, 2022
Unprompted review
Rated 5 out of 5 stars

First time customer and I would…

First time customer and I would definitely be a repeat customer.

I was so happy with this company from the ordering, tracking, fast 2 day delivery, packaging and healthy decent sized plants. I actually couldn't wait to leave a review, but I got sidetracked with planting!

This company pleasantly surprised me with their well packaged plants, they sent the plants in two separate boxes so they didn't get squashed.

But the typed instructions in the plastic A4 wallet is what I appreciated the most. They gave the best advice about "letting the plant breath before planting." I enjoy gardening, but I'm not an expert and just being reminded/informed of basic planting instructions helped. I know about soaking the plant before planting, but I never knew the amount of time. A lot of garden centres online and in store, give the basic plant advice on their little labels. But that's all.

If you're a beginner gardener it helps to still have further, in depth advice after the purchase.

This company take the time to ensure that their plants are well cared for and so they can get off to the best start. I order a lot of plants online and in store, but this is the first company I've been happy when opening the box and not feeling disappointed at the contents.

October 21, 2022
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Cannot recommend this company highly enough. I have just received two plants of outstanding quality. Unfortunately through no fault of the company one plant got lost in transit and a replacement was very quickly sent. Plants were dispatched very quickly, arrived well packaged and in excellent condition. The whole experience exceeded my expectations and I will definitely use them again in future.

October 18, 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic

Fantastic. Order arrived promptly, was correct first time and plants were healthy and of very good quality. Only which they had a wider variety of plants in stock as these guys would be my first choice for all online plant orders from this point onward.

September 20, 2022
Unprompted review
Rated 5 out of 5 stars

Service exceptional

Service, delivery and packaging all first class. Ordered Albizia plant on August 29 and took delivery of fabulous plant on September 1. Excellent service and would highly recommend this company. 10 out of 5 stars from me!!! Will use again.

September 2, 2022
Unprompted review
Rated 5 out of 5 stars

Ordered a solanum

Ordered a solanum, it arrived on time, beautifully packed and the plant was extremely healthy. Will certainly use this company again

August 21, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent quality plant

Excellent quality plant, arrived well packed and in excellent condition. Dispatched and delivered within a few days. Very impressed and will definitely use this company again. Thank you!

July 28, 2022
Unprompted review
Rated 5 out of 5 stars

Brilliant plants

Iv just received two Albizia julibrissin Summer Chocolate (Silk trees) . They are stunning specimens in perfect condition, really beautiful and very very happy.
Packaging clearly was done with care.
I will be a returning customer.

July 6, 2022
Unprompted review
Rated 5 out of 5 stars

Amazing experience

It was my first plant ordered online and I am amazed by the quality and condition of the plants! Great package and even courier knew these were plants and he was very gentle when carrying them 👍

July 1, 2022
Unprompted review
Rated 5 out of 5 stars

All round excellent.

First time I’ve used NQP, and I don’t know why I hadn’t come across them before because I buy a lot of plants. Anyway, they have gone straight into my top tier of garden suppliers. Healthy, good sized shrubs immaculately packed and promptly delivered. Communications good. Prices very competitive. I look forward to buying from them again.

June 30, 2022
Unprompted review
Rated 5 out of 5 stars

Can highly recommend

Absolutely delightful with my new plant. Good size, quality and price. Well packed and fast delivery. Can highly recommend.

June 28, 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look